Terms and Conditions for FREE Events
If plans change and you can no longer make an event, it’s important you let us know asap as this will affect catering numbers, room set-up etc. Please email our events manager Marjolein at marjolein@fmanz.org to do this. We work hard to keep membership fees affordable and hate to see food and resources go to waste, so thank you in advance for doing this.
Terms and Conditions for PAID Events
Fee Payment Policy
To secure your place at an event, you can pay online with a credit card at the time of registration, or within seven days of receiving an invoice. If you receive an invoice less than a week out from an event, please make payment before the event so we can ensure everything is organised and ready for you. If you have any issues with payment, please reach out to us and we’ll do our best to work something out.
Cancellation and Refund Policy
We understand that plans can change, so we’ve tried to make our cancellation and refund policy as fair as possible. If you need to cancel your attendance, please let us know in writing at least five working days before the event. We’ll refund your registration fee, minus a 10% administration fee, or we can transfer your registration to another event if that works better for you.
If you need to cancel within five working days of the event, we can’t issue a refund, but we can transfer your registration to someone else if you’d like to send a substitute.
In the rare instance we need to cancel an event, we’ll refund the total registration fee paid.
Multi-Day Events
For multi-day events like FM Summit, there will be additional terms and conditions specific to that event. We’ll make sure to provide all the details on the event webpage so that you can review them before registering.
If you have any questions, please don’t hesitate to contact Marjolein at marjolein@fmanz.org.
