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A Skilled Profession

Given the complex nature of their job, facilities managers need to be skilled in a raft of diverse areas, from compliance and regulatory matters, to financial planning and leadership.

Our professional competency framework seeks to benchmark core FM skills in order to set minimum standards and exemplars within the industry. The framework forms the foundation for our CPD programme and is used in the assessment and accreditation of Certified members (CFMANZ).

Reflecting the diversity of an FM’s role, the framework is made up of 13 core competencies, divided into three categories:

  • Technical
  • Management
  • Elective

Click here for a summary of the professional competency framework.

A. Operations & Maintenance

Demonstrates an understanding of the technical aspects of how a facility works.

TECHNICAL

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B. Facilities Management Planning

Can compile and action a facilities management plan.

TECHNICAL

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C. Health & Safety

Demonstrates the ability to manage health and safety systems, including the mental health of their teams.

TECHNICAL

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D. Technology & Innovation

Can demonstrate the implementation of a contemporary technological solution that improves the FM function.

TECHNICAL

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E. Compliance & Regulatory

Ensures that the facility fully complies with laws and regulations.

TECHNICAL

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F. Commercial Acumen

Understands how FM can impact the financial situation and performance of the organisation.

MANAGEMENT

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G. Strategy & Leadership

Inspires and gets the best out of staff/contractors that they lead, and demonstrates skills in leading people.

MANAGEMENT

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H. Teamwork & Communication

Can work effectively with people over whom they do not necessarily have line authority.

MANAGEMENT

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I. Project Management

Manages all stages of a project.

ELECTIVE

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J. Property Management

Manages property from a strictly lease based point of view, potentially as the owner’s representative.

ELECTIVE

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K. Asset Management

Operates at a strategic and/or tactical level to integrate asset management plans into the wider facilities management activities

ELECTIVE

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L. Procurement & Contract Management

Manages the procurement life cycle, including contract administration.

ELECTIVE

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M. Environmental Stewardship & Sustainability

Demonstrates an awareness of contemporary trends in sustainable FM practice.

ELECTIVE

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