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ISO 41000 Series: Elevating Facilities Management on the Global Stage

By March 7, 2024No Comments

Anthony van Meer, Building Asset Management Leader at WSP NZ

Anthony has been representing FMANZ on the Australian Mirror Committee of ISO/Technical Committee 267 for over 3 years. Here are his insights on his involvement, the suite of standards, and the benefits of adopting them.

In today’s interconnected world, standards have become the universal language for industries across the globe. They provide a common framework, fostering international consensus and facilitating efficient communication. In the realm of Facilities Management (FM), the ISO 41000 series has emerged as a monumental effort to unify common FM and business terms, forging a common understanding among professionals worldwide.

The Facility Management Association of Australia and the Facilities Management Association of New Zealand have a long-term relationship of sharing information and providing support to each association to deliver members of both associations’ tangible benefits. The relationship known as the Trans-Tasman Facility Management Alliance (TTFMA) has developed an action plan based on issues and areas of shared interest.

I’m very privileged to be representing FMANZ on the Australian Mirror Committee of ISO/Technical Committee 267, for over 3 years, these committees have been tasked with developing a suite of standards that set the stage for FM professionals. This is only made possible as Australia is one of the 36 Participant (P-member) countries and 15 other Observer (O-member) countries. New Zealand is not a member. It’s interesting to note that Mirror committees in ISO standards serve as a crucial link between international and national standards, ensuring alignment, adaptation to local requirements, and promoting international business and trade.

My contribution has been to help support the Australian Mirror Committee in evaluating proposed standards, and facilitating in effective implementation and adoption of the various ISO standards.

ISO/TC 267 has organized itself into eight dedicated working groups, each addressing specific facets of FM:

  • WG1 Concepts & Context
  • WG2 Operations
  • WG3 Management Systems
  • WG4 Strategy & Policy
  • WG5 Human Experience
  • WG6 Technology
  • WG7 Emergency Management
  • WG8 Performance Measurement & Improvement

Milestones Achieved: Five Published Standards

  • ISO 41011: 2024 Facility management — vocabulary
  • ISO/TR 41013: 2017 Facility management — Scope, key concepts, and benefits
  • ISO 41012: 2017 Facility management — Guidance on strategic sourcing and the development of agreements
  • ISO 41001: 2018 Facility management — Management systems — Requirements with guidance for use
  • ISO 41014: 2020 Facility management — Development of a facility management strategy

These standards have effectively created a foundational framework that defines and guides FM practices, making it easier for professionals across the globe to communicate and collaborate.

With further evolving additional standards:

  • ISO/TR 41019 Facility management — The role of FM in sustainability and resilience
  • ISO 41018 Facility management — Development of a facility management policy
  • ISO 41015 Facility management — Influencing behaviours for improved outcomes and user experience.
  • ISO 41016 Technology in facility management — Scope, key concepts, and benefits
  • ISO 41017 Facility management — Guidance on emergency preparedness and management of an epidemic
  • ISO 41020 Facility management — FM performance measurement and improvement

In conclusion, the ISO 41000 series and the efforts of ISO/TC 267 are revolutionising facility management by establishing a universal global language and framework. This facilitates global transferability, aligns industry practices, vocabulary, and thought processes, and provides a logical approach. These standards foster consistency, enhance quality, and empower professionals to more effectively meet the needs of occupants and businesses.

As these standards continue to evolve, they are set to play a pivotal role in elevating Facilities Management on the global stage, setting a new standard for excellence in this critical field.

If you want to be involved in the ISO/TC267 challenge of promoting FM, defining, and coordinating the focus, scope and practice of our profession, there are several opportunities where you can join special interest groups providing expert technical advice. For further information contact Jo Duggan at