Listening to Occupants: Smarter Facilities Management Through Feedback
Discover how structured occupant feedback can help facilities managers make smarter, evidence-based decisions. This session introduces a New Zealand-developed Post-Occupancy Evaluation (POE) tool and explores how it can improve maintenance planning, occupant satisfaction, organisational reporting, and overall building performance. You'll also have the opportunity to provide feedback on the tool as part of its ongoing development.
Start
26 Aug 2026 12:00pm
End
26 Aug 2026 01:00pm
Member Cost
Complimentary
Non-Member Cost
$40 + GST
CPD Points
1
Event Type
Webinar
Location
Online
Course Level
All
Members need to be logged in to the member portal to take advantage of member rates when registering for events.
Event Description
Listening to Occupants: Smarter Facilities Management Through Feedback
The link to join will be sent to you upon registration.
Occupants experience buildings every day, making them one of the most valuable sources of insight into how a building is really performing. Yet many organisations still rely on complaints or occasional surveys, missing the opportunity to gather meaningful, ongoing feedback that can drive better facilities management decisions.
Drawing on more than 15 years of post-occupancy research across New Zealand, this session explores how structured occupant feedback can help facilities managers identify issues early, prioritise investment, improve maintenance planning, strengthen organisational reporting, and enhance occupant satisfaction.
You'll also be introduced to a New Zealand-developed Post-Occupancy Evaluation (POE) tool that transforms occupant feedback into practical, evidence-based insights for building owners and facilities managers. The session concludes with an opportunity to share your feedback and help shape the tool's ongoing development for the industry.
PRESENTER
Dr Eziaku Rasheed, Senior Lecturer in Sustainable Building Environment, Facilities and Asset Management (FAM) Research Group, Massey University
Dr Rasheed's research focuses on building performance evaluation, facilities management, indoor environmental quality, energy-efficient buildings, digital technologies, and sustainable built environments.
She has over 18 years of experience conducting post-occupancy evaluations and building performance research. Her work has informed the development of the New Zealand-specific post-occupancy evaluation platform that translates occupant feedback into actionable insights for building owners, facilities managers, and housing providers. She is passionate about bridging the gap between research and professional practice by developing practical, evidence-based solutions that improve building performance and occupant outcomes.
We look forward to having you there,
Steph, Marjolein and the FMANZ team.
CPD
You'll earn 1 CPD point for attending
The link to join will be sent to you upon registration.
Occupants experience buildings every day, making them one of the most valuable sources of insight into how a building is really performing. Yet many organisations still rely on complaints or occasional surveys, missing the opportunity to gather meaningful, ongoing feedback that can drive better facilities management decisions.
Drawing on more than 15 years of post-occupancy research across New Zealand, this session explores how structured occupant feedback can help facilities managers identify issues early, prioritise investment, improve maintenance planning, strengthen organisational reporting, and enhance occupant satisfaction.
You'll also be introduced to a New Zealand-developed Post-Occupancy Evaluation (POE) tool that transforms occupant feedback into practical, evidence-based insights for building owners and facilities managers. The session concludes with an opportunity to share your feedback and help shape the tool's ongoing development for the industry.
PRESENTER
Dr Eziaku Rasheed, Senior Lecturer in Sustainable Building Environment, Facilities and Asset Management (FAM) Research Group, Massey University
Dr Rasheed's research focuses on building performance evaluation, facilities management, indoor environmental quality, energy-efficient buildings, digital technologies, and sustainable built environments.
She has over 18 years of experience conducting post-occupancy evaluations and building performance research. Her work has informed the development of the New Zealand-specific post-occupancy evaluation platform that translates occupant feedback into actionable insights for building owners, facilities managers, and housing providers. She is passionate about bridging the gap between research and professional practice by developing practical, evidence-based solutions that improve building performance and occupant outcomes.
We look forward to having you there,
Steph, Marjolein and the FMANZ team.
CPD
You'll earn 1 CPD point for attending
Phone
Venue
Online via Zoom
