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Collaborative Contract Management - Half Day Course - Auckland

Join us for a comprehensive half-day course designed to elevate contract management skills for facilities managers and suppliers in the FM industry. Based on valuable member feedback, this "Collaborative Contract Management" course offers an interactive session that explores the specific structures and strategies essential for effective contract management. Learn how to ensure ongoing performance and achieve optimal outcomes for all parties involved. Don't miss out – register now to secure your spot!

22 Jul 2024 12:30pm
22 Jul 2024 04:15pm
Member Cost
$295 + GST
Non-Member Cost
$325 + GST
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Event Description

Collaborative Contract Management
Half Day Course, Auckland

Date: Monday 22 July
Time: 12:30 PM to 4:15 PM


Novotel Auckland Ellerslie, Rimu 1 room
72/112 Green Lane East, Ellerslie

This half-day course fee includes coffee and tea on arrival and afternoon tea. 

This course is aimed at facilities managers and suppliers in the FM industry who want to elevate their contract management skills. 

This interactive session will discuss and explore the structures and approaches to effective contract management to ensure you achieve the desired results. Procuring services is just the beginning – maintaining the performance of the services on an ongoing basis is only achieved through good practice contract management.  

Each contract you manage will have its unique requirements. This session will equip you with the tools and techniques to set up a consistent approach that can be refined to meet the needs of each vendor category. Applying what you learn in the lessons will allow you to work positively and collaboratively with your vendor group.

Developing a collaborative approach instead of a challenging and adversarial one is critical to succeeding in contract relationships. This course aims to help you demystify your vendors’ commercial needs and give you the skills to bring these requirements into focus within your contract management process.

Sharing the contract management burden is essential to working closely with your vendors. This session will help you to break down barriers preventing open communications. Using evidence-based measurement and applying flexibility to your contract management will help you achieve mutually beneficial outcomes that satisfy your expectations and the commercial requirements of your vendors.

Key topics include:
  • Insight into procurement, contract and contractor management
  • How to review your current contract(or) performance
  • Managing and improving on the delivery of the contract
  • Successful relationship management
  • Measurement tools and techniques
  • How to engage collaboratively
  • Continuous performance improvement
  • Successful risk management - mitigation
  • Shared ownership of contract performance
  • Examples/document templates you can use in your day-to-day management

Your interest in this course is valued by FMANZ. To provide the best possible experience for all participants, we require both a minimum and maximum number of attendees to proceed with the course in all locations, and/or schedule an alternative date if a maximum number of attendees is met for any location. 
We do kindly ask that you enrol early. This will enable us to plan and make decisions around course viability in a timely manner. 
Rest assured, we'll keep you updated on your enrolment and will confirm the course(s) status by Monday, 8th July 2024.


John Braithwaite, CFFMANZ
John brings over 30 years of experience in the facilities management industry, primarily within the outsourced supplier network. His extensive career includes tenures at Serco Services, Knight Frank, DTZ, Transfield, UGL, Service Resources Limited, and BGIS. Currently, he serves as an independent consultant and Partner at PRISMA Facilities Management.

Throughout his career, John has specialised in developing contract solutions for customers and managing the FM delivery of multiple high-performing outsourced providers. More recently, he has transitioned into consultancy services, partnering with PRISMA to deliver maturity evaluations and improvement programs. He is also spearheading the development of the PRISMA FM Aggregator solution.

John's expertise lies in optimising contract performance and developing bespoke solutions centred around vendor collaborations. He has worked closely with numerous national and regional providers, creating customer-centric, performance-focused solutions that prioritise collaboration and open communication. His extensive experience with a diverse range of customers has enabled him to deliver contract management outcomes that maximise performance despite challenging commercial demands.

Jack Crutzen, Director PRISMA Facilities Management, CFMANZ
In 2015, Jack became the director of PRISMA Facilities Management, a consultancy specializing in facility & asset management, procurement, and corporate real estate. Since then, he has held several significant roles, such as Associate Director and FM Transformation Project Manager at Auckland University of Technology (AUT), FM Manager at Waikato University, and National FM at Fisher & Paykel Global. Additionally, he has taken on various FM and Procurement change management roles for other leading organisations.

Jack is passionate about enhancing business success through the built environment and workplace services. He believes in providing a fit-for-purpose FM operating model and a strategic approach that supports growth, margin improvement, cost management, and a more enjoyable workplace.

Jack has led numerous procurement projects in FM, developing bespoke contractor management strategies focused on collaboration, cost efficiency, value, and innovation. He has conducted multiple FM procurement and large contract reviews, including the NZDF FM contract and several large government contracts. Additionally, he has created a bespoke 'Cleaning Scan,' which provides a holistic review of cleaning contracts.

You'll earn 3 CPD points for attending. 

For more information, contact Marjolein at


Novotel Auckland Ellerslie, Rimu 1 roomnfirmed
Novotel Auckland Ellerslie, Rimu 1 room, 72/112 Green Lane East, Ellerslie