FMANZ Emag bannerV3

June 2018                                                                                                     Latest news, events & interviews.

In This Issue

Letter from CEO, Gillian Wess

Kia ora koutou,

These two months since the last issue of the e-mag have seen a flurry of activity for FMANZ.

Our peak event, the FM Summit, saw record numbers attending. Thank you to all the delegates, speakers, sponsors and exhibitors who attended and contributed in diverse and important ways to the success of the Summit, with particular acknowledgement to the members who sat on our Summit Committee – Vince Morgan, Jonathan Jepson, Viv Hardie and Peter Harris. Thank you all for the energy, enthusiasm and ideas you have shared over the past 12 months.

We marked our decennial at the Summit with the theme ‘10 Years Strong’, greeted old and new colleagues, and addressed issues that define current FM. Thank you to everyone who took the time to complete the Summit survey. Your feedback was very helpful as we now turn our minds to planning the 2019 FM Summit! A Call for Papers will be coming your way soon, so please watch out for this and we look forward to your submissions.

Congratulations to our Award winners – Phoenix Lavin, Ashlee Jepson and Argus Fire Protection. It was wonderful for us to celebrate your success at the Gala Awards Dinner. Congratulations also to FMANZ’s Service Award winners - Vince Morgan, Veronika Harrison, Anthony van Meer, David Curry and Jack Crutzen. Thank you all for your dedication to your careers and to the Association, and for helping to raise the profile of the FM profession.

We were also pleased to welcome and introduce Wayne Abel at the Summit as a new member of the FMANZ management team. Wayne has been appointed Professional Development Manager to oversee and coordinate FMANZ’s education programme. Please see more on Wayne and his role in the ‘Members’ Corner’ below.

We also announced the new membership categories at the Summit. As FM comes of age as a profession and a career, your Association is working to attain recognition for FM professional status and to support members’ professional development pathways and career advancement. Our new membership categories will provide the stepping stones by which facilities managers can progress towards attainment of FMANZ’s professional competencies and to become a Certified Professional Member. The new categories are tiered according to members’ experience, skills and qualifications from entry to senior level FM and will be supported by an annual education programme of continuing professional development (CPD) that is aligned to both our professional competencies framework and the new membership categories. More information can be seen below, and we will come back to our members with more details very soon to start the process of assessment, which we envisage will take 12 months.

Following closely on the heels of our Summit was the FMA Conference in Cairns. I was fortunate to be invited to attend as a guest of the FMA to meet the board and members, and to see first-hand how our Australian FM colleagues run their conference. Matters of particular interest to FMANZ I gleaned at the conference were developments of the ISO 41000 series for facilities management which has now been taken up by 45 countries, together with updates on Global FM and its international research project, as well as developments for the FM Diploma.

Shortly before the Summit we advanced our advocacy by touring UK Soft Landings expert Rod Bunn to meet with industry stakeholders in Christchurch, Wellington and Auckland. Those of you who heard Rod speak at the Summit will know that the Soft Landings concept injects facilities managers into the very start of a build’s planning, development and construction stages well before, and continuing long after, practical completion and building handover. Rod eloquently made the case for high level involvement of FMers in this process to new industry audiences.

Further to our advocacy gains, I am pleased to announce that FMANZ is partnering with BRANZ to produce a New Zealand FM industry census and we look forward to sharing the results of this research project in October.

ARGUS new logo-59-824We are also delighted to announce that Argus Fire System Services Ltd. has agreed to become FMANZ's new Platinum Corporate Sponsor.  FMANZ has enjoyed close ties with Argus as Platinum Sponsor of the FM Summit.  Argus has committed to a three-year partnership of corporate sponsorship support and engagement, and we look forward to working with the Argus team to further develop our strong relationship.

FMANZ is sorry to farewell City Care as a Platinum Corporate Sponsor.  Peter Lord of City Care was a FMANZ founding member and Board member, and City Care has been a most valued long time supporter of FMANZ.  While no longer a sponsor, City Care will continue to be involved with FMANZ as a corporate member.

Nga mihi nui,

                                                                                                                                                    BACK TO TOP

What a Summit!

Three Days of Knowledge Sharing & Networking

A big THANK YOU to everyone who joined us at the ANZ Viaduct Events Centre in Auckland last month for the 2018 FM Summit - our 300+ delegates and all our speakers, trade exhibitors and sponsors. You all helped to make the event a huge success! Thanks also to those of you who joined us for our inaugural site visit and social excursion day.

Most of our speakers have given us permission to put their presentations online (see here), with a few more still to be added. Some won't be made available due to the sensitivity of the material. 

cartoon small-700Congratulations to all our award winners (see story below), and to Gary Diggs and the Aquaheat team who bid generously to win the 10th Anniversary Rod Emmerson cartoon that was up for auction. All proceeds will go to the FMANZ Foundation.

Congratulations also to Stacey Brooks from Bay of Plenty Regional Council who won the Exhibition Passport Competition and took home a Microsoft Surface Book, kindly donated by Microsoft.


See below for a small selection of photos. If you'd like to see more, click here and use the password FMANZ_anz-Viaduct to access photos. You can order prints, share on social media and create a 'favourites' folder!

 MG 7614-199 MG 7689-200
 MG 7359-667  MG 7800-266 MG 8396-613 MG 8345-802
 MG 7682-27 MG 7829a-839

                                                                                                                                                        BACK TO TOP

Sponsor logos capture-158Argus Fire Protection United Cleaning Schindler Lifts GregMore Group PraxisChange WebFM Total Property Services Image Map

Congratulations to our Winners!

Wellington Women were Winners on the Night


The outstanding performance and commitment of two Wellington women was recognised at FMANZ’s Gala Awards Dinner, held late last month during the FM Summit in Auckland.

Phoenix Lavin (1)-759The Brian Happy Award for Facilities Manager of the Year was presented to Phoenix Lavin, the Design & Construction Interface & Transition Manager with Programmed Facility Management in Wellington. (You can read more about Phoenix below in our 'Day in the Life of' column.)

This award recognises the outstanding performance by an individual working in the FM profession – someone who has applied their experience and knowledge to produce exceptional results within their facility, as well as demonstrating excellent personal qualities.

In her role with Programmed, Phoenix drives complex facilities management transitions for public and private partnerships, such as New Zealand’s Schools PPP II project. “Her role is pivotal to Programmed as she manages complex FM contract mobilisations involving diverse stakeholders,” says Brian Moreland, General Manager NZ, Programmed Facility Management. “Having originally started her career in construction, Phoenix brings with her the dual perspective of understanding the operational and strategic aspects of FM.”

Phoenix is passionate about promoting facilities as a career of choice, and as those of you who attended her presentation at the Summit will know, she also seeks to myth bust gender-based stereotypes and promote greater diversity in the industry.

Congratulations to Phoenix and to the other finalists: John Coll, Regional Facilities Manager with Colliers International, Ian McLeod, CEO of Cadogan Facilities Management and Andre Vidoto, Facilities Manager with BGIS (Microsoft Account).

Young Achiever of the Year
Ashlee Jepson-601
Ashlee Jepson
took away the Young Achiever of the Year Award, which recognises an FM professional under 35 years of age who has shown a strong and ongoing commitment to their personal development and that of the wider industry. A Facilities Manager with Precinct Properties in Wellington, Ashlee manages 60,000sqm of A-Grade office space within three high-rise office towers and is accountable for a portfolio worth $330 million.

She also holds a Diploma of Facilities Management from UNE.

“Ashlee is a fantastic example of the future of facilities management professionals,” says Precinct Properties’ Human Resources Manager, Lauren Joyce. “She is highly engaged and committed to learning and developing in an industry that is ever-changing.”

Congratulations also to the two other finalists: Sharne Chalmers, Facilities Coordinator at Victoria University of Wellington, and Dan Isaac, Facilities Manager at Civil Aviation Authority.

Service Provider of the Year

Argus-275Argus Fire Protection took away FMANZ’s inaugural Service Provider of the Year Award, introduced this year to acknowledge outstanding provision of contracted-out facilities management services. Congratulations to the Argus team (pictured right)  and to runners-up, Services Resources Limited.

National and Branch Service Awards

Congratulations also to the following Service Awards Winners whose hard work and dedication at branch and national level was recognised at the Gala Awards Dinner.

Branch Service Award Recipients

 MG 8008-921
Veronika Harrison (left) was a member of FMANZ’s Auckland Committee for two years, before joining the Wellington Committee when she moved to the capital in 2014. She has been a Board member of FMANZ and the Foundation since 2016 and is a member of the Research and Education committees.

 MG 8012-514Vince Morgan (right) has been an integral part of the Auckland Branch Committee for almost as long as anyone can remember, and held the Chair for several months. Vince is also a long-serving member of the Summit Committee and a huge supporter of FMANZ generally.

National Service Award Recipients

 MG 8017-399
National Service Award recipient David Currie (left) was a Member of the FMANZ Board from 2013 to 2017, and a member of the FMANZ Foundation Board during that time also. He served on the Education Committee for five years and was Chair for two of those.

 MG 8023-433

Anthony van Meer
(right) has been on the FMANZ Board since 2015, during which time he has also chaired the Christchurch branch … in fact he has served on the Christchurch branch committee for a decade! Anthony also spent two years on the Summit Committee, and is currently Chair of FMANZ’s Research Committee.

And in absentia, Jack Crutzen received a National Distinguished Service Award for his hard work and dedication. Jack has been a member of the Board since 2012 and has served as Deputy Chair since 2014. He was also a Foundation Board Member for five years, and Chair of the Education Committee for four. Jack is Chair of the Advocacy Committee, a local rep on the FMA/FMANZ Taskforce, and a member of the Research Committee.


A big round of applause for them all!                                                                                                                       


Members' Corner

Things to Note

It was baptism by fire for Wayne Abel, whose first day on the job coincided with Day One of Summit! Wayne has been appointed Professional Development Manager to implement FMANZ’s membership education/continuing professional development (CPD) programme, according to the Board’s education strategy. 

"His key role will be to align the FMANZ educational programme with FMANZ’s new membership categories and professional competencies framework to support members’ professional development/career pathways," explains FMANZ CEO Gillian Wess. "Wayne will develop and manage the annual professional development programme to include the FM Summit, national breakfast seminars, the FM Diploma offering by the University of New England in association with FMA, and other educational courses and offerings across a variety of platforms and media to suit members’ needs and access. Wayne will also liaise with tertiary providers for the development of undergraduate/post graduate FM programmes. and promote FM as a career of choice to school leavers and university graduates."

1916001 131883819378 7551265 nWith over a decade in the ITP (Institutes of Technology and Polytechnics)  and ITO (Industry Training Organisations) sectors, Wayne has worked in several key roles and across multiple sectors and has keen insight into learner-centric design. His work in education consulting sees him primarily involved in stakeholder engagement, resource design and mapping and alignment of training into tangible, transferable outcomes.  Wayne is driven by adding value to an organisation’s ability to grow through learning.
Message from Wayne: "Kia ora koutou. It is with a sense of anticipation that I step into the Facilities Management world, acknowledging the great work done to date. I’ve had the pleasure of connecting with many at Summit and look forward, in the coming weeks and months, to meet with others. Determined to leverage networks and experience for the good of the industry is what I’ve committed to and I look forward to the journey ahead as we strengthen FMANZ’s  education offering. Nga mihi."


changesGillian Wess, FMANZ's CEO, introduced new membership categories at the Summit. "As FM comes of age as a profession and a career, your Association is working to attain recognition for FM professional status and to support members’ professional development pathways and career advancement," said Gillian. "With this aim our new membership categories will provide the stepping stones by which facilities managers can progress towards attainment of FMANZ’s professional competencies and to become a Certified Professional Member."

The new categories (see here) are tiered according to members’ experience, skills and qualifications from entry to senior level FM. You will soon be asked if you wish to be assessed to determine your new membership category and this will be undertaken by the Board’s appointed Membership Assessors. Members not seeking to advance their professional membership can opt not to be assessed and to remain an Affiliate member. Note:These new categories are for individual members, not corporate members.

Accompanying these new membership categories will be tiered membership benefits and membership fees. We anticipate it will take until the 2019 AGM for all members who want to, to be assessed into the new categories. During this time FMANZ will develop an annual programme to deliver continuing professional development (CPD) that is aligned to both our professional competencies framework and the new membership categories, in order to support members’ professional development pathways. This will be delivered through educational offerings at the annual Summit, the national breakfast seminars, branch After 5 events, the FM Diploma, and other internal and external educational content sourced from New Zealand and overseas, and delivered across a range of platforms.

FMANZ will also work to develop relationships with tertiary institutions to promote the value and benefit of offering FM qualifications, while promoting FM as a career of choice to school leavers and undergraduates. Implementation of this exciting programme will be undertaken by FMANZ's new Professional Development Manager, Wayne Abel (see above) and we will keep you abreast of developments over the coming months.

Congratulations to Brigid Parry, FMANZ's newest Professional Member. Brigid can now use the postnominal 'PFMANZ'. Brigid has satisfied the Board she has a level of experience, knowledge and skill sufficient to be awarded professional accreditation. To find out more about Professional Membership and Fellowships, click here.

FMANZ is partnering with the Building Research Association (BRANZ) to produce an FM New Zealand Industry census report. The BRANZ support comes through its Out of Cycle research funding via its Eliminating Quality Issues programme of works. Nick Brunsdon, an economist at BRANZ, is the research project manager. The project will be
completed and published in October and this commitment by BRANZ recognises the important role facilities managers play in ensuring building quality standards.

The Maintenance and Service Standards Committee has finalised the fire service contract.  This will now be published and posted on the FMANZ website for members and others in the industry to use.  FMANZ will provide training on the use of the contract which will be delivered through the branches; details to be announced.  We acknowledge and thank the members of the MSSC Committee, under Jason Happy's chairmanship, for this major undertaking and the professional benefits it will bring to members.

The FMA Diploma offered by the University of New England  is making progress towards achieving accreditation and we expect to hear this has been granted in another 2-3 months.  This means that the Diploma will be a recognised FM qualification.  All those who have already completed the Diploma will receive backdated accreditation.  Our new Professional Development Manager, Wayne Abel, is now responsible for overseeing FMANZ members' enrolments to the Diploma and establishing study support groups.  If you are interested in knowing more about the Diploma or are interested in joining a study group, please contact Wayne on


In the last few weeks we've had lots of new members sign up. Welcome to our newest Corporate Members - PAE, Eurotec, and Schneider Electrical Building NZ Ltd. A warm weclome also to the following Individual Members: Connor Collier and Sav Dheeda from ACG Education, Rohan MacMillan from MacMillan Plumbing & Gas, Shaun Clasby from Converga, Rachael Hendrickx from Foodstuffs, Ian Douglas from Government Communications Security Bureau, Andre Reynolds from Praxis Change, Lesley Corbett from Manaaki Whenua Landcare Research Nounihal Singh Sandhu from Cushman & Wakefield India, Tracey Hopkirk from Your Property Matters, Edgar Ludwig from Integrated Energy Solutions, Ian Conning from Government Property Group, David-Jon (DJ) Wheeler from College House, Stephanie Utanga and Darren Wilmot from Fletcher Building, Francois Baudet from Christchurch International Airport, Stuart Fletcher from Mercy Hospital Auckland, Kahn Johnston from The Rees Hotel, Karolina Milek and Jayneil Mistry from Bayleys Property Services, Janine Blakemore from Sistema Plastics and Lance McGhie from Weta Digital. 



                                                                                                                               BACK TO TOP

Messsage from Meridian

Meridian Energy and Hyundai Leading the Charge with EVs

Meridian -816-549
It was great to see everyone that stopped by the Meridian stand at the annual Summit. There was high demand to test drive our Hyundai IONIQ EV with some impressive results! We are committed to electrifying our fleet, and to help make this happen we’ve partnered with Hyundai New Zealand.  We’ve already converted 50% of our corporate fleet to EVs and we’re aiming to reach 90% by 2020.

If you are thinking of converting your fleet to electric, we’re here to help you on your journey too – from arranging a Hyundai test drive to sharing insights from our journey, please email  who will put you in touch with the right people.

To find out how Meridian can help your business, contact 0800 496 444.


                                                                                                                               BACK TO TOP


FMANZ Events

Dates To Mark in Your Diary


Make sure you mark these events in your diary:

The June series of National Breakfast Seminars is underway, with the Wellington, Waikato/Bay of Plenty and Auckland branches getting together this week. Dunedin and Christchurch it's your turn next week to hear from the NZGBC about Green Star Performance, a new rating tool that allows building owners and facilities managers to measure and continually improve upon their buildings' operational impacts.

Tauranga members, keep the evening of Wednesday 27 June free for an informal After 5 networking event in Mt Maunganui, kindly sponsored by Aotea Electric. Click here for the invitation. 

Energy Management for Facilities Managers Training Courses - Wellington & Christchurch 

EMANZ is running two two-day Energy Management for Facilities Managers training courses in Wellington and Christchurch.  This tailor-made course is for professionals who manage buildings and facilities day-to-day. It was prepared with the help of FMANZ and offers training in energy management, focusing on the ways that building systems can make the most efficient use of resources. Learn how to manage your property’s energy use and gain a better understanding of  the ways to manage and mitigate unnecessary energy use. Hear how to make the building perform more efficiently which can lead to substantial short and long term energy and cost savings.

Who is the course for?
The course has been designed for commercial / office building facilities and maintenance managers, as well as property owners and property managers, who want to better understand the energy savings opportunities available and the strategies to implement them. Book today to avoid disappointment!

Christchurch  10 & 11 July 
Wellington -  6 & 7 September 

And looking further ahead, the annual Wellington Quiz night will take place on Thursday 2 August, 5.30-9.00pm.

Proudly supported by FMANZ, Facilities Integrate will take place at the ASB Showgrounds in Auckland on 25-26 September. You can pre-register for free today.

FMANZ's National Sponsors Lunch and Annual General Meeting will both take place in Auckland on 18 October. 




On World FM Day Wellington Branch  hosted a bit of a session around life lessons for FMers. The running theme was about reputation and doing your best to make sure you present well ... Here are some of the words of wisdom those around the table came up with:

Own your mistakes 
Provide comfort for your occupants
Always look forward
You are a support function to your business
Learn from other people's mistakes - don't repeat mistakes
Share your learnings
Don't assume
If you are constantly reactive you don't have time to be reflective
Stand by your principles
Do what you say you'll do
Be nice; you never know what's next
Everyone is a client
Don't burn your bridges
Don't react
Judge yourself before you judge others
Relationships are your biggest asset
Don't hold grudges
We are all human
We are all equal
If it's not world peace, check yourself
Don't panic
Don't take on someone else's panic
Control the controllables
Under promise, over deliver
Have a contingency
Say thank you

IMG 7036[1]-435

'The Hard and Soft Side of Acoustics in the Workplace' was an Auckland After 5 event presented by James Whitlock from Marshall Day Acoustics, and Pete Matatahi, Group Development manager for Fuze Interiors. Kindly sponsored by Giltrap Volkswagen and Test & Tag.

IMG 7015[1]-119

'Digital Transformation in the Workplace' was another Auckland After 5 event, presented by Anthony Wiseman from Microsoft and kindly sponsored by Microsoft and BGIS.

If you have any queries about - or ideas for - events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.


A Day in the Life Of ... Phoenix Lavin, FMOTY


Phoenix Lavin-969Meet Phoenix Lavin, this year's winner of the Brian Happy Facilities Manager of the Year Award. Based in Porirua, Phoenix has worked for Programmed FM for four years; the last three as a Design and Construction Interface and Transition Manager. "I am looking for suggestions for a new job title as this one takes a long time to type, let alone say."

What does your job involve?

I work with architects, designers and clients to ensure that their vision of the building structure and fit out can be maintained in a sustainable manner, and that it meets the requirements and functionality of the end users. Whilst the building is being constructed I work with the builders and their subbies in order to design the FM operating systems, asset management and maintenance requirements. I finish off the projects by transitioning in the building management team, and in Schools 2 the teachers, into their new school building. My ultimate goal is to lead a team who will specialise in Soft Landings.

What does ‘facilities management’ mean to your organisation?

Providing an end to end solution which is tailored to meet our client’s needs, allowing them to concentrate on their core business whilst being assured that their facilities and assets are being managed to optimise and extend their life, delivering savings and efficiencies.

Wakatipu High at Dawn-424
What is a typical day like for you?

When I’m not travelling between school locations, or working with design teams or the wider Programmed Group, you can find me out in Porirua behind two screens, researching and typing away like the keyboard is a piano. Like most people working within the FM profession I don’t have anything typical about my day except for expecting the unexpected!

What are some of the challenges of your job?
The lack of understanding as to what a Facilities Manager is responsible for and the requirements of their position. Working as an FM has given me a fantastic understanding of the impact a design has on the operation of a facility and the difference between the design intent and how a facility ends up being used/experienced.

Setting it all up-225What’s the most interesting element of your job?

The opportunity to represent FM at the design and build table. It’s not easy, I haven’t achieved a perfect result yet, but there have been improvements made in relation to FM requirements in each design I have worked on and I’m meeting my goal of creating a better understanding of our industry. I love hearing “Whole of Life” comments coming from the design team without prompting and meeting the challenges they pose in order to ensure that their design is enhanced, not detracted from, due to FM requirements.

I am learning a lot about how the design process is formatted, how vague concept requirements from clients can be and how a beautiful building is formulated and shaped by a committed team.

What are some of the things you like most about your job?

As collaboration is encouraged at Programmed, I have had the opportunity to work both here and in Australia gathering fresh ideas and inspired thinking. I also get to use my experience gained in other industries to help answer questions relating to FM and building design requirements.

I am proud to work for Programmed as the company actively encourages diversity throughout the business and they have supported me in promoting FM as a career of choice and an industry that will benefit from greater diversity.

Hard day at the office-241What do you think are the most important skills an FM professional needs?

The ability to listen to hear, rather than to respond. We are in a very reactive industry and sometimes in our rush to fix an issue we forget that we are responding to a person not a building which leads nicely into my second item which is clear communication. People are much happier when they know they have been heard, understood and they have a timeframe as to when work will be completed. And don’t forget to close that communication out!

How did you get into Facilities Management?

I’d worked with Facilities Managers in the UK and was trying to find employment in NZ. I spotted an advertisement for a Facilities Maintenance Advisor for NZ Army and realised that I could match almost all of their requirements. The role was in Waiouru and don’t get me started about the pay but in return I made lifelong friends, managed the FM requirements for a small town - as the camp has everything from a housing area, barracks, gym, hospital, water and sewage treatment and even a runway. I couldn’t have asked for a better training opportunity in relation to honing my FM skills across a variety of assets. It was during my time with Defence that I completed my Diploma of Facilities Management at UNE.

What is the proudest accomplishment of your career to date?

Winning the Brian Happy Award for FM of the Year 2018 – it really did cap off an incredible 18 months in relation to the NZ Schools PPP2 Project and working within the Future Schools Partners consortium so to receive this level of recognition was amazing.

What advice would you give to someone starting out in FM?

Stop thinking FM is just about buildings, it’s about people. And look at the FM Diploma and short courses on offer. Nothing will beat experience but a good foundation will benefit you, your employer, and users of your buildings.

Also, ask lots of questions, check your answers and remember my top 5 (aside from H&S, in no particular order):
Health and Safety
Be on top of these five items and treat them as a priority. They can have a knock-on effect so staying on top gives you time to act strategically rather than reactively.

When you’re not at work, what do you enjoy doing?

Reading and singing – albeit not at the same time. Seriously, if they add a karaoke evening to any FMANZ event, I’ll be there! Maybe we could have a battle of the branches?




FMANZ gratefully acknowledges the support of its major sponsors
our Platinum Sponsors
Valspar logo-68     ARGUS new logo-187-122-100

our Diamond Sponsors
Inscape - tall logo2017j-83-412

cushman wakefield logo detail-462

meridian sharp1-589

Goleman LOGO 200-705

ZENITH Logo- 90k-490-816

our Gold Sponsors

hikvision-logo-679-737-395-435             SPM Assets logo-876-679          

         McAlpine Hussmann-213-286                     KoneLogo 5 blue rgb 2016-633-554 
© Facilities Management Association of New Zealand Incorporated
Unsubscribe from this newsletter | Contact us