Snapshot from the Podium - So Much To Take In!
Many of our speakers have kindly summarised their presentations - essentially their take-home messages - for easy digestion. If you missed a talk, or want to refresh your memory, read on. You can also download most of the presentations here.
From Day One
(R)evolution of Facilities Management
Business Futurist Morris Miselowski, our 'Forward FM' keynote speaker, supplied us with 10 key takeaways:
1. Be future relevant – make sure you are constantly listening to what your ecosystem needs / wants from you and, as difficult as it may be to hear, as expensive as it may be to instigate, as time consuming as it may be to provide it, or as cumbersome as it may to be offer, you ignore the marketplace's desires at you own peril.
2. Business disruptors abound everywhere, they often come from “left field”, rise quickly and may only offer one element of what you offer, but that single element could be enough to change your industry or the way it operates forever.
3. The way we live, work and play is changing dramatically and our facility needs are changing along with it.
4. Robots, chatbots, driverless cars, augmented and virtual reality and many other horizon technologies are all looming and will each be game changers and, when combined, reshape FM.
5. Humans are now Homo Cyborgs, totally and irrevocably connected to technology.
6. Technology will soon be ubiquitous; we won’t care about its physical form but rather what it can do for us.
7. Facilities will soon be capable of changing virtual structures to suit each micro activity within it.
8. Frictionless interactions and offerings are the new minimum standard.
9. When all the technology is in play, the only thing left for people to do is to be human.
10. To ensure you’re ready for the future, be reckless in your thinking, audacious in your actions and future focused in your direction.
You can view Morris's FM Summit presentation here.
Forward FM - What Do We Need To Be Prepared For?
FMA CEO Nic Burt shared his four key messages:
1. Industry is ever-changing and the need to understand the industry through research is imperative.
2. Continued globalisation and technological drive is creating opportunities and challenges for the industry – FM professionals need to understand the trends and the implications.
3. Education and focus on management disciplines is the broad direction – smarter FMs driving productivity, safety and well-being.
4.The ISO (international standard) - see FM Snippets below - will create a drive for transformational change in the industry and the content of the ISO will be driven by those who engage in the process.
An Economic Forecast - What Does the Future Hold?
Three things you should know about the economy, courtesy of BNZ's Chief Economist, Tony Alexander:
1. New Zealand’s pace of growth has been boosted in the past three years and is expected to be supported over the next three by strong net immigration, booming construction, firm tourism growth, and low interest rates.
2. Strong labour force growth is failing to keep up with surging demand for staff and eventually (one-day) this will produce stronger wages growth and faster staff churn.
3. Rising inflation means rising interest rates the next two years. But the extent of gains will be constrained by difficulties firms face raising prices in a world where buyers can easily find online alternatives. In addition, as banks curtail credit availability because of low ability to raise local deposits, this will offset some of the need for higher interest rates from the Reserve Bank.
Themes and Obsessions in Architecture
Architect Pete Bossley summed his presentation up with these three take-home messages:
1. Good buildings are generated from strong ideas.
2. These ideas create the ‘soul’ of the building.
3. To fully manage the buildings through time, facilities managers need to understand the ‘soul’ and ensure it is nurtured and doesn’t get modified so as to destroy its integrity.
Powering Today for Tomorrow
Meridian Energy's Chief Executive, Mark Binns, shared these key outtakes from his presentation:
1. Price volatility - Despite the impacts on our market it’s interesting to compare the NZ market to the challenges of other markets – in particular our Aussie neighbours.
2. Commercial solar - Commercial solar is the obvious selling point in the market, given more complimentary load profiles with solar, large relatively flat roof-space, longer investment horizons, leverage the brand / environmental benefits. We are considering which customer types are most suitable for solar power. Key factors are: consistent electricity load: daytime, 7 days a week, all year round, availability of roof space i.e. office blocks can be challenging, long term businesses willing to invest in solar which is likely to pay off over a 10+ year horizon. In practice many other factors will also be important e.g. network connection, switchboard location, age of roof.
3. Electric vehicles - Meridian Energy is converting 50% of its vehicle fleet to electric by June 2018 and is encouraging other New Zealand businesses to do the same. Being a 100% renewable energy company, we’ve always been committed to protecting the environment and knows that one significant way New Zealand can make a difference by reducing fossil fuel use is to go electric with transport. Meridian now has 20% of its fleet electric and a commitment to reaching 50% by the middle of next year, and is looking to increase this further in the future, as more models that suit the company’s diverse needs become available.
From Day Two
Contracts Made Easier
Thanks to Jason Happy and FMANZ's Maintenance Services Standards Committee for this summary:
1. An even-handed industry standard contract is needed by all parties as it should free us all to get on with value-add activities.
2. As a first step towards this goal, FMANZ will soon publish a draft maintenance and testing of fire systems contract that is not only even-handed but also good practice.
3. When this draft contract is published, please let FMANZ know your views on the contract and let's adopt this standard to hopefully lift industry practices associated with fire contracting.
The Bottom Line: How Space Impacts on Productivity
David White, Director of the Government Property Group, shared these three takeout messages from his presentation:
1. Efficiency and effectiveness are not the same thing – it can be seem as the ‘quantity vs quality’ of space. We need to shift the focus from lower cost accommodation to the quality of that accommodation (as defined by how well it supports worker productivity).
2. Office accommodation is often a tenth of the cost of the staff within the space, and the footprint savings sought (say by lowering rentals or increasing densities) may well only equate to an hour a week of productive time. Cheaper space may well be a negative overall if it impacts on the ability for staff to be productive.
3. Effectiveness (or workplace productivity of staff) is notoriously difficult to define and measure, especially determining causality between workplace elements and employee outputs. A correlation approach may well enable some of the subjectivity to be removed mathematically, allowing aggregate comparisons over time and between workplaces.
From Design to Reality - FM in an Agile Working Environment
Thanks to Anita Potgieter, Manager Global Corporate Facilities at Fonterra, for these key messages from her presentation:
1. When designing a new office fit out as a result of a new workplace strategy, it is important to align the new way of working with the business strategy and to provide a principle-led, outcome-based design brief.
2. Working in an ABW environment presents new and different challenges to the facilities team and may require various process changes both for the procurement of services and the day to day facilities management. Some examples include the cleaning and hygiene schedules, mail and courier services, Identification of first aiders and safety information etc.
3. Clear working etiquettes and personal ownership of behaviours by all employees is essential for success.
Intelligent Buildings and the Internet of Things - Filling in the Missing Link
Here is how Michael Welzel, Chief Technology Officer at Direct Control Limited, summed up his presentation:
LoRaWAN - Low Power, Long Range Sensors are now available.
Complete vertical solution for Facility Management.
Providing more information for building owners.
Power up the performance of mid-tier buildings.
On Shaky Ground: Lessons Learnt from Christchurch and Wellington
Paul Rogers, moderator of this discussion, shared these three take-home messages:
1. Prepare and plan on a frequent basis. Test emergency procedures and keep them current. Assign a dedicated person to support the facilities emergency preparedness programme and ensure they have back up support.
2. Make sure you have strong supply chain relationships in place for back up premises and emergency supplies (generators, water, ICT equipment, etc). Staff that live in EQ prone areas should take their laptops home at night.
3. When an EQ event does strike, make sure you take photos and supply evidence of damage for EQ insurance claims. Keep track of all incurred expenses and costs attributed to the EQ. Keep your insurers informed at all times of the magnitude of damage and claims.
Panellist David White (Director, GPG) added:
1. Consider the scalability of your earthquake response; would it work if many or most buildings were affected? How would this impact alternate premises and supply chain?
2. Take a look at lease documents, understand the impact of earthquakes (especially impacts on your use of the building that aren’t actually the building itself, such as water supply or adjacent buildings posing a risk).
3. Human impacts need to be considered carefully; remember that home lives are also adversely affected at a time when people may be expected to work from home or take on additional duties.
Thanks also to panellists Kevin Meadows (IRD) and Steve Culpan (BNZ).
Healthy Workplaces - Why Do They Matter?
Michael Field, Group Manager Occupational Health, Safety & Wellbeing, Waitemata District Health Board, shared his three key messages:
1. Healthy workplaces are around 50% more productive than those that aren’t – it’s about the bottom line, not fluff.
2. Healthy workplaces focus on more than just wellbeing, and include the physical work environment, personal health resources, community involvement and the psychosocial work environment. Wellbeing alone won’t deliver much value by itself.
3. Focus your programmes on the ‘neutral’ group; there are way more of them and they are far easier to convince to your way of thinking.
Health and Safety at Work Act - Lessons from the Coalface
Mike Allen and Alana McClintock from WorkSafe had these key messages to share:
Review your current health and safety practices.
Identify what your key health and safety risks are.
Ask questions – involve workers and other businesses you work with.
Implement appropriate controls.
Embed health and safety into your culture. This isn’t just the law, it's good business and the right thing to do.
Our thanks also to speakers Richard Fanelli, Jeremy Allen, Lillian Small, Brian Jones, Tim Griffith and Craig Stephens.