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February 2018                                                                                                     Latest news, events & interviews.

In This Issue

Letter from CEO, Gillian Wess

Kia ora koutou,

Welcome to our first e-mag for 2018 as the FMANZ year begins on a high note.

This year we are marking FMANZ’s tenth anniversary – we are 10 years strong. From its earliest beginnings when a small group of FMers met in a café near Auckland’s Viaduct, your Association has grown significantly to become the national voice for FM representing the professional interests of members across New Zealand. Over this time many people have made a huge commitment of their time, energy and expertise to ensure the success of FMANZ and to spur its growth. In 2018 we will build on this success and continue to progress our organisational and professional goals.

We will be celebrating this important milestone in style at the FM Summit from 23-25 May. Early Bird Registrations are now open and I invite and encourage all members, sponsors and industry partners to be there. The Summit Committee has produced an impressive programme of international and New Zealand speakers and panellists over the two days of the Summit, and for the first time there is an optional extra day of site visits and a social excursion. The FM Summit is the annual event where the best of FM comes together to learn, network and enjoy good collegial company and you certainly won’t want to miss out this year.

Nominations for the FMANZ Annual Awards are open until 29 March so you still have time to nominate those whom you know are worthy of the titles of Brian Happy Facilities Manager of the Year Award, the Young Achiever of the Year Award and the new Service Provider of the Year Award. And this year the award judges are accepting self-nominations, so the winner could be you. But first you have to enter.

Finalists and winners will be revealed and regaled at the FM Summit Gala Awards Dinner, along with the recipients of FMANZ’s National and Branch Service Awards, and the inaugural FMANZ Foundation Awards. It will be a special 10th anniversary night at this year’s Summit venue at the ANZ Viaduct Events Centre – not far from where those first FM gatherings took place.

FMANZ’s educational programme is also getting off to a favourable start with the year’s first National Breakfast Seminar series held in our five regional branches in February and March. Thank you for your responses to the Education Survey which have provided valuable information to guide your learning and development, and it is pleasing to see the presentations on Effective Asset Management for Facilities Managers being well received.

We look forward to many more productive gatherings throughout 2018.

Nga mihi nui,

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Don't Miss FM Summit 2018!

Early Bird Registrations Are Now Open!

FMANZ 10 Years-743
Early Bird registrations for the FM event of the year are now open! With a leading line-up of thought leadership speakers, practical seminars, industry panel discussions, a Gala Awards Dinner, large trade expo and an informal day of socialising and site visits added on the Friday, FM Summit 2018 promises to be bigger and better than ever! Which is fitting, given that this year we are celebrating our decennial. That's right - FMANZ has been going from strength to strength for a decade ... Hence this year's theme: 10 Years Strong.

When:  23-25 May
Where:  ANZ Viaduct Events Centre on Auckland's waterfront

Save Money and Book Now! >>

Registration information >>

Don’t miss this once-in-a-year opportunity to network and up-skill with your colleagues!


Jeremy Corbett-603NZ'S FM NIGHT OF THE YEAR!

The FMANZ Gala Awards Dinner will take place on the evening of Wednesday 23 May. Back by popular demand to help us celebrate excellence in  the world of Facilities Management is MC Jeremy Corbett. An award-winning comedian, radio and TV presenter, Jeremy is best known as the former long-running breakfast co-host for More FM's Auckland broadcast.

These days he's the host of current affairs comedy show 7DAYS on TV3 - a role for which he won Best Presenter Entertainment/Factual at the Aotearoa Film and Television Awards. Jeremy also received the 2012 Funniest Person On the Box - TV Guide Best On The Box People's Choice Awards. He has appeared in many TV series including Pulp Comedy, as host of Deal or No Deal and is currently very proud of Politics in 60 Seconds. A comedy festival veteran, Jeremy continues his stand-up career hosting and headlining nationwide. 



FMANZ’s Summit Committee has put in place a vibrant programme that has relevance and applicability to Facilities Managers at every career stage. We have over 25 high-calibre speakers and panellists, all respected leaders in their fields, and a rich programme that balances big picture thought leadership issues, with practical seminars that will provide you with real-world knowledge you can take back to the office and use immediately.

Day One - Seminars - Wednesday 23 May

Day One is a made up of a selection of 11 facilities and management seminar sessions, with Summit delegates invited to choose which sessions they would like to attend. Click on the titles below to read more about each session and the presenters.

Connal Townsend-107FM in Focus
In this opening plenary session, hear what Connal Townsend, Chief Executive of Property Council New Zealand (right), has to say about the value of FM, when he gets FM Summit 2018 underway!

The True Cost of Deferred Maintenance
Stephen Greenhough, Project Director for the Corporate Property Portfolio Strategy at Auckland Council, explores why constant deferral of maintenance is a false economy.

Don’t Ask Me What’s Going On In Our Buildings - We Hire People to Do That!
Rosemary Killip, Director of Building Networks NZ, explains why FMs need to know about building compliance - even if you've hired someone to take care of it.

Lisa Bryan-638

The B:Hive – A New Way of Working

Lisa Bryan, Business Manager, B:Hive (left) and Tim Large, Senior Property & Facilities Manager, Smales Farm, present a case study on New Zealand’s most future focused building, defined as a 'Next Generation Neighbourhood'. How did the team have to adjust their thinking and processes when embracing a new way of working? What is working well? And what have some of the challenges been?

Phoenix Lavin-597

Wait, the Electrician is a Woman? Understanding Implicit Bias –The Key to a Diverse Workplace

In this fun and interactive presentation, Phoenix Lavin, Design & Construction Interface Manager, Programmed FM (right), helps us understand how our learnt automatic associations can prevent us from creating a diverse workplace.

Service Contract Transitions – Navigating the Journey to Success
The success of the contracted service model starts well before service is initiated, says Mark O’Connor, an expert in transition management. It defines the relationship and culture that will exist between asset owner and supplier for years to come.

BIM: A Disruptive & Empowering Force in FM
We bring together a panel of learned industry experts to provide a forum for debate and to establish what opportunities exist for FM practitioners to capitalise on BIM and related technologies.

Paul Amato-423
My FM Career – An Interactive Plenary Panel Session

Using findings from FMANZ’s 2018 careers survey as a starting point, we take a look at the FM job market in New Zealand before our team of panellists offer their insight. This is an interactive panel discussion so come armed with your questions and feedback!

Panellists: Paul Amato, Managing Director Integrated Facilities Management, New Zealand at Cushman & Wakefield (left), Regan Higgins, Director at Franklin Smith, Agnes McCormack, Head of Operational Management and Maintenance at Auckland Council and Ryan Peni, Managing Director, Niche FM Consulting.

LinkedIn DP

It’s Time to Get Smart – What Does The Digital Revolution Mean for Facilities Managers?

Microsoft’s Modern Workplace Solution Specialist Anthony Wiseman (right)  takes a look at the digital transformation trends impacting the modern workplace and offers advice on how FMs can play a pivotal role in this brave new world.

Contract Management 101
Evan Nind, National Manager Assets and Facilities, Department of Corrections, shares tips and real-world insights into how to tender for - and award - FM services, and how to manage a contract throughout its term.

Preparing for the Unthinkable: A Global View to Fire, Life Safety and Evacuation Improvements for Large Structures
In the wake of the Grenfell Tower tragedy, Queensland Fire Officer Justin Francis details the major findings from his International Churchill Fellowship, conducted across 11 different countries last year. This research focusses on analysis of evacuation methods from high-rise buildings and large structures, and fire and life safety improvements.

Day Two - Thought Leadership - Thursday 24 May


On Day Two we bring together thought leaders from New Zealand and overseas to challenge our thinking, shake up the status quo and introduce us to new concepts. Then to round off the day, we present an inspirational speaker who has overcome numerous obstacles and setbacks to achieve her ambitions in life.

Bunn R sml-763Soft Landings: A Process for Professional Project Aftercare - Roderic Bunn, Doctoral Researcher at the Bartlett School of Environment, Energy and Resources (BSEER) in the UK, Building Performance Analyst, and Soft Landings Consultant.

Want to move from sustainable promises to performance outcomes? Join visiting UK expert Roderic Bunn as he sheds light on one of the hot topics in FM today – Soft Landings, a process whereby clients, construction professionals and building operators can focus more on outcomes, taking greater custody of performance after handover to ensure energy targets and improved occupant wellbeing are achieved.

An international expert in the field of Soft Landings, Roderic makes the case that in our effort to avoid climate change, buildings must play their part in reducing harmful emissions. Despite good intentions, evaluations of building performance are revealing that promises of sustainable performance are not being achieved, due to shortcomings in design, construction, commissioning and management. In this illuminating presentation, Roderic present evidence of buildings that under-perform, and explain how Soft Landings can put things right. Read more here.


Andrew EaglesBuildings for People – A Panel Discussion
Following on from Roderic Bunn’s presentation on Soft Landings, we bring together a panel of industry experts to discuss occupant satisfaction. How do buildings impact on the people who occupy them? How can this impact be measured? What role do FMs have to play in maintaining a healthy, comfortable and productive workplace? And what are some of the things not yet on the FM radar that deserve consideration? Facilitated by FMANZ Board Member, Peter Harris, panellists include Roderic Bunn, International Author, Researcher and Lecturer on Building Performance and Andrew Eagles, Chief Executive of the New Zealand Green Building Council (pictured). Further panellists TBC. Read more here.

Phil Gurnsey-414Camps and Bases – the Regeneration Journey of the NZDF - Phil Gurnsey, General Manager Estate Strategy, Defence Estate and Infrastructure – New Zealand Defence Force.

The NZDF is embarking on a major programme of regeneration to provide an estate that meets the needs of a changing and dynamic Defence Force – ‘a Force for the Future’. Historically the estate has suffered from under investment, with a result that it is now inefficient in some areas, and expensive to maintain.

Phil Gurnsey, General Manager Estate Strategy, Defence Estate and Infrastructure, explains how the Defence Estate Regeneration Programme Plan provides the detailed direction for regeneration and whole-of-government integration of the estate, and the two-pronged approach the plan is taking - sequencing projects to provide a safe, modern and affordable estate that achieves the investment objectives, and promoting a business change process for managing the estate.  “These dual expectations are integral if a fundamental change in the management of the estate is to be achieved,” he says. Read more here.

Chelydra Percy BRANZ-809
Transformation in Action: A Construction Industry Revolution
- Chelydra Percy, Chief Executive of BRANZ.

Developed over several months of consultation throughout 2017, the Industry Transformation Agenda is a call to action to New Zealand's building and construction industry. The Agenda imagines the sector moving from a current state of stasis, vulnerability and fragmentation to a future state of greater resilience, efficiency and productivity. It targets six priority areas for action in the New Zealand context and aims to create a better future for everyone the industry touches. Its genesis has been led by a core group of industry leaders, including BRANZ Chief Executive Chelydra Percy.

In this presentation, Chelydra shares the story of why these industry leaders are making this commitment to radical change and what such change will deliver. “The sector is at a crossroads, globally and nationally,” she explains. “In a time of extraordinary growth and unprecedented technological opportunities we cannot afford to stagnate. We must move beyond piecemeal, fragmented and incremental innovation. It is time for the industry to take a whole-of-industry approach and drive for nothing less than ensuring sector wide transformation.” Read more here.

Mark Dunn-903Digital Transformation and the Future of Building Technologies -  Mark Dunn, General Manager for Honeywell Building Solutions Australia/NZ.

Did you know that by 2020 there will be 50 billion devices connected globally and that 81% of those will be within buildings? There is no doubt that the future of FM involves fully integrated, smart buildings ... the impacts of technology are being felt right now, across the FM sector, making it essential for FMs to have an understanding of what’s happening now, and what’s waiting around the corner.

In this presentation Mark Dunn, General Manager for Honeywell Building Solutions Australia/NZ, explores global trends and how smart buildings will continue to evolve and operate, influenced by the pervasiveness of technology, ubiquitous connectivity, an ever-evolving machine-to-machine (M2M) environment, and the expectations of millennials entering the workforce. He will also share insights into the latest innovations in integrated systems technology, some of which are not yet available on the market. Read more here.

Julia head and shoulders-542Inspirational Investigator - Julia Hartley Moore, Private Investigator, Author and Media Commentator

And to wrap up our Thought Leadership Day, we have an inspirational speaker with nothing whatsoever to do with FM! Sit back, relax and be inspired. Hear how this successful businesswoman  has overcome myriad obstacles and setbacks to achiever her ambitions in life.

“Julia is an inspirational speaker and living proof that her ‘university of life’ provided her with the admirable skills required to be the successful businessperson that she is today. Julia is a truly brave individual who made the most of every challenging phase in both her career and as a young mother. We were thrilled to have her speak and share her experiences with us!" - Niche Recruitment Limited

Read more about Julia  here.


Day Three - Social Excursions & Site Visits - Friday 25 May


When two days just isn't enough! FMANZ is delighted to offer delegates and their partners an additional day of site visits, socialising, food, wine and exploration. Bring your partner along, or come on your own to enjoy a full day excursion to Waiheke Island, or one of the two morning site visits on offer.

FortStony3-612-610Island Time: 10am-5.30pm: Ferry to Waiheke Island and enjoy an exclusive tour of Fort Stony Batter with archaeological project manager Timothy Moon. As well as a visit to a former top-secret World War II gun complex, now closed to the public, this all-day-tour includes a visit to the Man O' War Vineyards, lunch, refreshments and transport. 

Behind the Scenes of the Museum - A site tour of Auckland War Memorial Museum, one of New Zealand's most outstanding historical buildings, boldly situated in the Domain - a central city pleasure garden, 9.30am-12pm.

BHive-19Rethinking the Rule Book - Following on from Wednesday's seminar, enjoy a site visit to The B:Hive, dubbed a 'Next Generation Neighbourhood',  9.30am-12pm.

Find out more about Friday's programme here. Expressions of interest can be made via the online registration form, or by contacting Marjolein at


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FM Summit Sponsorship & Trade Expo


Sponsorship Opportunities and Trade Expo Stands Available!

argus-291Have you got a product or service you want to tell the FM industry about? With over 300 delegates and an exciting array of speakers, seminars and exhibitor stands, FM Summit 2018 offers suppliers a unique opportunity to connect with Facilities Managers from throughout New Zealand. Facilities Managers are responsible for substantial budgets and the FM Summit is the perfect forum to showcase your products and services directly to the people you want to target.


This year we welcome back long-time FM Summit supporter, Argus Fire Protection, as our Platinum Sponsor, and United Cleaning Services and Schindler Lifts return as two of our Diamond Sponsors. And a warm welcome to GregMore Group, this year's Lanyard Sponsor. We still have sponsorship opportunities available - two more diamond sponsorships, a mobile app sponsorship, a pre-dinner function sponsorship and two breakfast sponsorships - plus 12 trade exhibitor stands. Not surprisingly, there is a lot of interest, so be in quick!

For more information, click here, or contact Marjolein de Graaf at or on 0211062021.


FM Summit Platinum Sponsor

New Argus Logo Nov17-23

FM Summit Diamond Sponsors

United RGB-552



FM Summit Lanyard Sponsor



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FMANZ Awards Nominations Close 29 March


Enjoy Recognition From Your Industry and Peers!

FMANZ Awards logo final-660-662Are you excelling in your FM role? Going above and beyond in pursuit of excellence? Producing exceptional results? If you're a member of FMANZ and feel you deserve recognition from your peers and the wider FM industry, it's time to blow your own trumpet and tell us about it! Or perhaps you have a colleague you feel is deserving ... a member of your team, a mentor, or a facilities manager or supplier you have been particularly impressed by.

You have until Thursday 29 March to get your nomination in. Finalists will be announced in April and the awards presented at the FMANZ Gala Awards Dinner in Auckland on 23 May.

The Brian Happy Award for Facilities Manager of the Year is awarded for outstanding performance by an individual working in the FM profession. The judges are looking for nominees who have applied their experience and knowledge to produce exceptional results within their facility and/or organisation, as well as demonstrating excellent personal qualities.

The Young Achiever of the Year Award is presented to an FM professional under 35 years of age who has shown a strong and on-going commitment to their personal development and that of the wider industry.

This year we are introducing a new award - Service Provider of the Year - to acknowledge outstanding provision of contracted-out facilities management services. Awarded to an organisation that has demonstrated market-leading performance in service delivery, innovation and value for money, the winner of this award can either be a provider of a range of FM services, or an organisation delivering outstanding performance in a single area of service.The services can be provided to any sector of the New Zealand FM market.

(Please note that all 2018 Awards entries this year can be self-nominated.)

Nominees for the Young Achiever Award must be under the age of 35 on 23 May 2018.

Nominees for the Young Achiever of the Year Award and the Brian Happy Award must be Facilities Management practitioners. For the purposes of these Awards, this includes anyone who organises, controls and coordinates the strategic and operational management of buildings and facilities in public and private organisations to ensure the proper and efficient operation of all physical aspects, including creating and sustaining safe and productive environments for occupants.

Nominations must be submitted on an FMANZ Awards nomination form appropriately covering all judging criteria, with a signed declaration.

Nominees must have been a member of FMANZ for 12 months prior to their nomination being submitted.

Judges, awards committee members and board members are not eligible to enter.

An individual may nominate only one person/organisation per year.


You don't want to miss this opportunity! Find out more here.


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Members' Corner

Items of Note

The FMANZ Foundation has been going through some exciting changes over the past 12 months, says Foundation Chairman Peter Harris. "I am delighted to be able to advise that these changes have now been put into effect, with an updated Trust Deed to comply with changes to the compliance requirements for Charities, a new Board of Trustees and importantly, a new process for members of the profession (those involved for a while and those studying to become part of the profession) to access FMANZ Foundation funds." Foundation Student and Graduate of the Year Awards will be offered to one student and one graduate each calendar year, selected from nominations provided by New Zealand tertiary education institutions (deadline: 3 April), and announced at the FM Summit Gala Awards Dinner in May. The Foundation is also offering Research and Innovation grant funding to organisations and / or individuals undertaking research that is beneficial to the FM community in New Zealand. There are two deadlines for applications this year: 3 April and 4 September.
Finally, the Foundation has funds available to help those involved in the industry (past or present) who are experiencing severe hardship. To find out more, click here, or email And please feel free to discuss these awards and grants, and the wider work of the Foundation, with your FM colleagues.

FMANZ's Branch and National Service Awards recognise the hard work and dedication of FMANZ members at branch and national level, and are presented each year at the FMANZ Gala Awards Dinner in May. At Branch level there are two awards: Service Award and Distinguished Service Award. At National level there are three awards: Service Award, Distinguished Service Award and Honorary Fellow. A points system is used to determine eligibility for these awards, details of which are set out in the FMANZ Awards Nomination form.To request a Nomination Form, please contact Sascha on 027 233 4450 or email
Key Dates:
29 March - Nominations close
23 May - Winners announced at the FMANZ Gala Awards Dinner.

Forget about trans-Tasman rivalry ... If you're interested in crossing the Tasman to Cairns for FMA's Ideaction Oceania National Conference on 27-30 May, you can register at member rates. Likewise, let your Australian colleagues know they can attend our FM Summit (23-25 May) at FMANZ member rates.

World FM DayOnce a year the global facilities management community comes together to celebrate FM on World FM Day. This year 16 May is the day, with events being held around the world between 14-18 May. The theme? Enabling positive experiences. Duncan Waddell, Chairman of Global FM, says the 2018 theme shines the spotlight on facilities management’s important role across the globe. "Facility managers deliver exceptional customer experiences worldwide across multiple sectors and World FM Day is an important time for us to reflect on that. You will find that FM directly impacts many industries and there are examples in travel and tourism, residential, entertainment, sport and leisure, health and education, as well as the wider workplace."
World FM Day, initiated by Global FM, is a day to recognise the vital work that facilities management professionals and the facilities management industry contributes to business worldwide. It aims to raise the profile of the FM profession, not just in member regions, but anywhere FMs influence the health, safety, productivity and well-being of people who utilise the built environment.

Be sure to keep an eye on our Job Centre if you're looking for a new position or have one to advertise. Currently advertising:  Praxis Change has a significant multi-national facilities services provider looking for a General Manager based in Auckland. "An unconventional FM role at this level is a rare thing in New Zealand, and an opportunity such as this is unlikely to be seen again any time soon," they say. "If you have reached a career ceiling in your organisation, and are ready for either developing it your way or taking that step into a GM leadership role, now is the time..." If that sounds like you, check it out!



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FMANZ Events

Dates To Mark in Your Diary


As well as the FM Summit on 23-25 May, make sure you mark these events in your diary:

West Wind-741Friday 23 February - Auckland: National Breakfast Seminar - Effective Asset Management for Facilities Managers.
Thursday 1 March - Dunedin: National Breakfast Seminar - Effective Asset Management for Facilities Managers.
Thursday 1 March, 5.30pm - Auckland: BIM AKL Event
Friday 2 March - Christchurch: National Breakfast Seminar - Effective Asset Management for Facilities Managers.
Thu 8 - Fri 9 March - Auckland: Energy Management for Facilities Management training, provided by EMANZ.
Wednesday 14 March, 11.30am-5pm - Wellington: Site tour of Meridian's West Wind wind farm.
Thursday 22 March, 5pm - Auckland: Digital Transformation in the Workplace.

If you have any queries about - or ideas for -  events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.

Wton Breakfast 16feb1-85

Above and right: Photos from the Wellington Breakfast Seminar on Asset Management, held earlier this month.
Below: At the Auckland Breakfast Seminar.

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Soapbox - An Op/Ed Column

Ideas Worth Spreading

Jack Crutzen, FMANZ's Deputy Chair and Director of PRISMA Facilities Management, shares some of his favourite TED-talks.

ted talks-86Some of the world’s brightest and most inspirational leaders, managers and academics have shared their thoughts, ideas and views via TED-talks. In less than 20 minutes some of them can provide more insight and inspiration than a book or a longer presentation could ever do! TED-talks are part of my ‘development back-pack’ and are very useful during flights or delays at airports or on my daily commute to work. I try to watch a few TED-talks every month and every time I do, I come away inspired. TED stands for Technology, Entertainment and Design and features “ideas worth spreading” and provides some interesting material for facilities managers on a wide range of topics, ranging from employee habits and leadership tactics, to big data and technological innovations.

Here are some suggestions:

Jason Friend explains why work doesn’t happen at work!
David Logan gives us some interesting insights into “tribal leadership”.

David Autor talks about automation taking over your job.
As FM’s are hit with the BIG Data issue, this talk by Giorgia Lupi will get your attention.
Tom Wujec focuses on the power of the team … the basis of effective FM delivery.
Talks for when you feel totally burned out … (When you can’t find any further cost savings!)
Or when you feel vulnerable prior to going into a meeting with your CFO.

There has been a lot of research into how others perceive our body language, and the importance of sending the right message. However, Amy Cuddy delves into how we are influenced by our own body language — and how a few strategic power poses can make a world of difference in our self-confidence and stress levels.

Dan Pink explores the efficacy of rewards and punishment in the workplace — with surprising results. Differentiating between intrinsic and extrinsic motivators, and different types of rewards, Pink explains why we need to rethink how we run our businesses, and how leaders can motivate more effectively.

Take a walk, says Nilofer Merchant. Her concept is quite simple: We are sitting 9.3 hours per day on average — and it is slowly killing us. "Sitting has become the smoking of our generation," she says. So instead of having the typical work meeting, take your meetings outside — you'll be surprised by how easily fresh air can drive fresh thinking.

sheryl s-487The successful author of Lean In, Sheryl Sandberg, leads a TED talk about the glaring lack of women in leadership roles in the workplace. As Sandberg sheds light on some differences between men and women in the office, she gives aspiring female business leaders a few actionable tips to take their career to the next level.

Then we have Adam Grant talking about givers, takers and matchers. I’m sure your teams will have some interesting moments in finding out what they are. In every workplace, there are three basic kinds of people: givers, takers and matchers. Organisational psychologist Adam Grant breaks down these personalities and offers simple strategies to promote a culture of generosity and keep self-serving employees from taking more than their share.

Rita Pierson is one of the most inspiring speakers we have ever heard. She discusses the importance of connections and relationships in education, and how every child deserves to have someone believe in them completely. At the end of the talk, you're just going to want to give her a big hug!

And ... there’s more to life than being happy. Our culture is obsessed with happiness, but what if there's a more fulfilling path? Happiness comes and goes, says writer Emily Esfahani Smith, but having meaning in life -- serving something beyond yourself and developing the best within you -- gives you something to hold onto. Learn more about the difference between being happy and having meaning as Smith offers four pillars of a meaningful life.

And finally… 10 talks about the future of the workplace… the domain of the facilities manager!

Happy watching and learning,
Jack Crutzen

Jack CrutzenJack Crutzen is the Director of started PRISMA Facilities Management, a business consultancy company specialising in FM, procurement, project management, change management and interim management support. Prior to starting his own company, Jack held the role of National Facilities Manager at Westpac New Zealand from 2007 to 2013, followed by 18 months as National Property Asset Manager at KiwiRail. In this role he and his team were responsible for the professionalisation of FM and Programme Management for one of New Zealand's largest property and asset portfolios.

Jack has an extensive background in FM, procurement and corporate real estate in the Netherlands and immigrated a decade ago to New Zealand with his family. He is passionate about FM, CRE, sustainability and creating value add for the business strategy. Jack has been Deputy Chair of FMANZ since September 2014. 
027 524 7490.

If you have something to say, or to share with your colleagues, please email Sara at




News from NZ and Around the World

Safety stats on trackworksafe-footer-logo-84
New Zealand is on track to meet its target of reducing work-related fatalities and serious injuries by 25% by 2020, the latest data from WorkSafe shows. The fatal injury rate is now 2.1 fatalities per 100,000 full-time employees. And the serious non-fatal injury rate is 14.3 per 100,000. These are the lowest rates on record. However, injuries resulting in ACC claims for more than a week away from work are not following the same downward trend. There were more than 25,000 claims in 2016. While we’re seeing progress overall, not all sectors are performing well, in particular agriculture. “Together we are making progress, but New Zealand still has some way to go to be amongst the best in the world.”
For more information you can read the Towards 2020 report on WorkSafe’s website.

x-ray visionSeeing through walls
It’s the bane of every FM’s existence – vital equipment hidden behind walls, in ceilings or under floors. When the system fails, the consequences are likely to be expensive at best and catastrophic at worst. Frustration and inconvenience to occupants is an added level of complexity a facility manager doesn’t need. But what if we could ‘see through walls’? X-ray vision is not the stuff of science fiction, rather a technology making the most of advances in augmented reality (AR) through the Internet of Things (IoT). Read more here.

Greening South AustraliaAdelaide-138
Adelaide’s new biomedical precinct is attracting a lot of attention from some of South Australia’s most notable institutions, with tenants including the Royal Adelaide Hospital. But it’s the latest facility, occupied by the University of Adelaide’s Health and Medical School (AHMS), which is demonstrating an exceptional commitment to greener, more sustainable technologies. Responding to the university’s environmental aspirations, project designer Lyons Architecture implemented a building sustainability approach for the AHMS campus, creating a facility that integrates sustainability systems and technology within all layers of its form, fabric and function. Director Adrian Stanic says the project was one of his most challenging, and rewarding. “The building delivers an indoor environment that will enable exceptional research and student learning to be undertaken while delivering efficient operation in a cost-effective manner,” he says, noting the goal was to educate the local community on the intrinsic benefits of environmental sustainability, health and well-being within the built environment. Find out more here.

CIBSE-51University a winner
The University of Oxford has won the coveted Building Performance Champion title and Facilities Management Team of the Year at the 2018 CIBSE Building Performance Awards. Both awards were presented at a in London. Judges were impressed by the project’s “ambitious” Carbon Reduction Programme, which sets out to reduce the university’s direct carbon emissions by 33 per cent by 2020 against a 2005/6 baseline. They also lauded the programme’s “wide-ranging stakeholder engagement”, which has resulted in a host of collaborative initiatives and new carbon-saving partnerships being developed between staff, students, the city council and industry. Read more here.

Looking aheadgen z-699
Speaking of universities, professionals in the higher education sector should be readying universities for Generation Z in a number of ways, including adapting physical space, says a report by the Association of University Directors of Estates (AUDE). The report Jellybean Learning, The Future of The University Campus identifies eight key themes that estate professionals should consider to effectively address the challenges of educating today’s 10-year olds. Find out what these are here.


Improving health services

The UK government says it will improve the professionalisation of the NHS estates and facilities workforce in response to the Naylor Review. Robert Naylor’s NHS Property and Estates: Why the Estate Matters for Patients was published in March 2017. The government says it concurs with the review’s “primary conclusion that the NHS must manage and use its estate more efficiently and strategically”. It agreed with most recommendations laid out in the review, but accepted others “in principle” with “a different method of delivery to the one initially envisaged”. Click here to find out more.

SMEs to get a look-inCCS
Staying with the UK government, the Crown Commercial Service (CCS) has issued a contract notice for its new facilities management marketplace framework – with a focus on simplification and increasing opportunities for SMEs to supply to government. The framework will be the first to make use of the new, easy-to-use terms and conditions of the public sector contract, cutting the time and cost of procurement. The move could see hundreds of pages of terms and conditions removed from contracts and either moved online or cut out entirely, where information is not relevant to the particular deal being agreed. This is particularly relevant to lower value and less complex FM deals delivered by smaller FM operators across the UK. The FM marketplace, potentially worth up to £12 billion, includes several measures designed to increase SME participation, and will be awarded in two phases. Read more here.

grenfell tower-29Safer buildings following Grenfell fire
More from the UK … an occupation and maintenance working group is to be established to identify what owners, landlords and regulators need to do differently to ensure that safety is prioritised when a building is occupied and throughout its life cycle. That is one of the new measures proposed by the safety review set up in the wake of the Grenfell Tower fire. This suggested working group is one of six to be established to develop solutions in related areas. The proposals were introduced at a summit hosted by Dame Judith Hackitt to inform the next phase of the Independent Review into Building Regulations and Fire Safety, commissioned in July 2017 following the fire. Read more here, and get along to FM Summit 2018 to hear Justin Francis, Queensland Fire Officer and Churchill Research Fellow, detail the major findings from his International Churchill Fellowship, conducted across 11 different countries in 2017. Justin will present a seminar on Preparing for the Unthinkable: A Global View to Fire, Life Safety and Evacuation Improvements for Large Structures on Wednesday 23 May.

FM association membership paysBIFM
The results of the BIFM Pay and Prospects Survey 2017 (formerly known as the Salary Survey) have highlighted the benefits that FM professionals gain from BIFM membership and qualifications. With 12 years of trend data, the survey offers a detailed insight into employment within the FM sector and helps to track evolving working conditions for FM professionals. The latest survey, which was completed by more than 500 FM professionals between October and November 2017, reveals a continued emphasis on the significance of salary levels. Read more here and watch out for FMANZ's careers survey coming to your inbox sometime soon.

profitibility-805Stagnating profitability for FM firms
Support services and FM companies face stagnating profitability next year amid increased competition from SMEs, and rising cost inflation from the National Living Wage and Brexit, says a UK report from professional services consultant EY. A review of the available accounts for 22 FM firms with operations in the UK reveals that the average (EBITDA) margins have remained stagnant at around 7 per cent during the past three years. In comparison, revenues grew at an average of 14 per cent from last year. Tim Wainwright, industrial products sector leader at EY, said: “The facilities management sector has experienced low margins for some time, with no sign of picking up. As we look into 2018, the wider economic and geo-political environment will conspire, alongside competition and cost inflation, to pile the pressure on FM providers. To learn more, click here.

In demandchallenges-974
Want to know what FM skills are in demand in 2018? Take a look here.

Challenging times
FM World asked its readers what the biggest challenges are facing the FM sector. Find out what some industry professionals had to say here.

carillion-461Moving on from Carillion collapse
And in another opinion piece from FM World, find out what editor Martin Read has to say on how the FM industry in the UK can move forward following the collapse of Carillion. “Perhaps when the national media finally woke up to this thing called facilities management it was always going to reach for the sensational. And sure enough, Carillion’s woes have led to calls for little short of a revolution in public sector service provision. Bring everything back in-house or leave the market to its devices? The truth lies somewhere in the middle, as it invariably does. And while the political ‘middle’ has something of a presentation problem just now, sustainable business models rarely exist on the margins.” Read more here. And another opinion piece from the Independent.

Taking it in-houseMOJ-372
Following on from that, in a significant development following the collapse of Carillion, the Ministry of Justice in the UK has set up its own government-owned facilities management company, Gov Facility Services Limited, to deliver FM services to the prisons previously served by the now-liquidated outsourced service provider.
In a statement, the MoJ says that the new company will “take over the delivery of the prison Facilities Management (FM) services previously provided by Carillion such as cleaning, reactive maintenance, landscaping and planned building repair work.” Find out more here.

mobile tech-998Mobile tech disrupts workspaces
Office occupiers will increasingly draw a distinction between their ‘core’ and ‘flexible’ space needs as mobile disruption continues to reshape workplaces in 2018, office experts say. Colliers International National Director of Office Leasing Rob Bird says flexibility has been a key trend in recent years, with more staff working offsite and from home. “It’s now becoming harder to justify allocating a desk to every employee when staff occupancy rates are trending down,” he says. Read more here.

Green buildings paygreen buildings-812
A new sponsored study from researchers at Harvard University claims that green buildings deliver billions of dollars of social and health benefits beyond those associated with reduced energy consumption. The researchers examined a subset of green-certified buildings over a 16-year period in six countries: the U.S., China, India, Brazil, Germany and Turkey. The study identified nearly $6 billion in combined health and climate benefits. The results are published in the peer reviewed Journal of Exposure Science & Environmental Epidemiology. Read more here.

UNSW-247World first for UNSW
Staying with green buildings, in what is billed as the first deal of its kind in the world for a university, the University of New South Wales has reached an agreement with Maoneng Australia and Origin Energy to have 100 per cent of its energy supplied by photovoltaic solar energy. UNSW has signed a 15-year solar supply agreement with developer Maoneng and the energy company, which will allow the university to achieve its goal of carbon neutrality on energy use by 2020. UNSW will become the first university worldwide to go fully energy carbon neutral with 100 per cent of its needs supplied by solar photovoltaics. Find out more here.

Top civic projects of 2017civic buildings - wellington international airport terminal-920
From a small surf lifesaving club to a multi-layered station, find out what ArchitectureNow's top five most viewed civic projects of 2017 are here. And to keep up to date with building projects in NZ, sign up for Architecture Now’s free newsletter here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

A Day in the Life Of ... Gareth Voigt, Facilities Manager, TVNZ

Gareth Voigt is the Facilities Manager for TVNZ, working as part of the wider facilities team. He has been with the state-owned media company for three years.

Gareth Voight  (002)-974What does your job involve?
My role is multi-faceted and covers a wide range of tasks. At the broadest level I am responsible for the operation and delivery of facilities services at TVNZ. I am directly responsible for our security on site, the cleaning contract, R&M, Health & Safety, budgets and much more!

What does ‘facilities management’ mean to you/your organisation?
For both TVNZ, and facilities in general, facilities management to me means maintaining the premise/building so that other people are enabled to do their jobs/ conduct their business. For TVNZ, that means making sure the people who make TV have the facilities to create it and general office workers have a safe, comfortable environment to complete their work.

What is a typical day like for you?
A typical day may involve meeting with the on-site maintenance team to check on the work / projects they are doing. Often there is a larger project on the go at TVNZ and I will meet with the project team to confirm what actions are ongoing and what other support is needed. This support includes logistics within the building, approval for ongoing works, and a review of H&S requirements.

Generally there will be a tender or proposal for works underway. I will arrange for the procurement of the good or service. Tenders can take several months to complete. There is a lot of R&M involved in the running of TVNZ so arranging this kind of work takes time as well. Then there is all the other ad-hoc stuff that pops up without warning!

What are some of the challenges of your job/your organisation from an FM point of view?
I work with some very creative people at TVNZ, who are constantly striving to produce great quality content that engages with the viewing public. At times the ideas put forward are not always practical, so we need to balance the desire to be creative with what is reasonable (and possible!).

There is also more pressure from a Health and Safety perspective. People who are not involved with health and safety are often not aware of some of the rules and regulations that are in place, and the personal liability around some of the tasks being undertaken.

TVNZ building-806What’s the most interesting element of your organisation FM-wise?
TVNZ is a very interesting place to work! The nature of the company means there are weird and wonderful ideas that people want to implement, and a large portion of them cross my desk. From high level involvement through to the detailed running of projects, I am involved in lots of different areas which is always refreshing. In particular some of the work around our studios can be exciting, like working with the team who are building and designing a new set, or producing a one off special.

What are some of the things you like most about your job?
I like how my job allows me to get up from my desk, walk around the building and work with lots of different people. I get to see many people throughout the day and enjoy helping them get things done for TVNZ. I really enjoy problem solving with the wider team.

What do you think the most important skills are that an FM professional needs?
It’s a bit clichéd, but communication and being able to work with people is an essential skill to be a successful FM. Communication covers negotiation with suppliers, getting your message across to other employees and senior managers, and helps when working as part of an effective team.

How did you get into facilities management?
I studied a Bachelor of Property at the University of Auckland. I worked in a retail consultancy practice (RCG) for a few years working in both a consultancy and property management role. After this I embarked on my OE to the United Kingdom where I worked as a property (facilities) manager for Broadgate Estates for 5 years. After some international travel I returned to NZ and began work at TVNZ.

What is the proudest accomplishment in your career to date?
Whilst working in the UK I was responsible for the shutdown of a commercial building due for refurbishment. This 11 story building was occupied by a major bank which was operating while being decommissioned. I had to run down all the services to finish on a final date, whilst maintaining the normal building operation for as long as possible. Once the refurbishment was complete I was in charge of establishing the building and all its services again. This included the task of liaising with all the new tenants and assisting with their fit out projects.

What advice would you give to someone starting out in FM?
Early in your career do a wide range of property related work to give you a good professional grounding. Build up your contacts over time, and when you find a good service partner (contractor) make sure you keep them!

When you’re not at work, what do you enjoy doing?
I’ve always been a big fan of sport, and still enjoy playing when I can. I enjoy cycling, including the annual Round Taupo challenge. Otherwise I like to spend as much time with my family as I can, often heading to the Coromandel for some R & R.

To read more about TVNZ's recently refurbished Auckland headquarters, click here.


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