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February 2016 issue                                                                                                                 Latest news, events & papers

In This Issue

Letter from Des Brennan, CEO

Exciting Changes for a New Year

Sara, Sascha, Nicola, Marjolein, Des and Astrid – Pickles Café, December 2015

Our team

In December we farewelled Nicola Happy as Administration Manager and acknowledged her dedication, support and commitment over the years, while Astrid Bruursema returned to the Netherlands to complete her degree after five months researching the New Zealand FM industry. We were fortunate to recruit Sascha Brooks, who has quickly come up to speed and taken over Nicola’s former role of administration and supporting the Board. Welcome Sascha. It may not be widely known that FMANZ does not have a physical office. Our team meets together every one or two weeks at Pickles Café – convivial and low cost surroundings!
Reaching far and wide

Since the foundation of FMANZ there has been limited ability to fully connect with our members outside the major centres, where most events are staged. FMANZ has now invested in providing live video streaming. This will extend the reach of National Breakfast presentations throughout New Zealand - a huge increase in geographic reach. The use of this technology achieves intended outcomes in our new strategic plan and responds to member feedback. We will kick this off on February 19th , with live streaming of the Auckland National Breakfast brought to us by EECA.
Supporting our cause

Our Association is very fortunate to have a committed group of FMANZ (corporate) and FM Summit sponsors. Many have partnered with FMANZ over several years to support the work of our Association. I would like to particularly acknowledge City Care, Valspar, City Cleaning, Cushman Wakefield, Inscape, Meridian Energy, McAlpine Hussmann and SPM Assets in this regard, together with Argus Fire Protection and Schindler Lifts – longstanding sponsors of the FM Summit.  
There are currently a few available sponsorship opportunities, both corporate and summit, for the 2016/2017 year. Further information about corporate sponsorship can be found here, FM Summit sponsorship here or simply contact me directly via email or phone 021 937 987.
How big is FM in NZ?

A preview of industry research, to be presented by Astrid Bruursema at FM Summit 2016, indicates that the FM industry here is valued close to NZD 9 billion or just under 4% of GDP. So, without doubt, the FM industry occupies a significant component of New Zealand’s economy. Its contribution to productivity and wellbeing generally cannot be overstated. FM is a major industry – size matters.
Investing in your future

The vision adopted by FMANZ in its 2016 to 2020 Strategic Plan is simply – Building futures for the FM profession. While this may sound self-serving, we recognise that education is a major component in advancing FM careers and recognition. There are three elements to highlight with respect to the FM education offer:
Over the past two years we have seen the continuing success of the AUT/FMANZ Master Class programme. In 2016 we will offer each class only once, with one class to be offered in Wellington and three in Auckland. Dates and locations are now published , so please sign up.

The FMA’s Diploma in FM in its revised and updated form will soon reopen for enrolments. Check for further information and consider adding this excellent qualification to your portfolio.

How often do we hear of ‘accidental FMs’? Happily a career accident should become a career plan for graduating high school students, and others wanting to join the FM industry. Subject to CUAP approval, AUT will offer a Bachelor of Engineering Technology (BEngTec) degree with FM/AM major in February 2017. FMANZ is greatly appreciative of the strategic relationship with AUT, which has supported this very important advance for the FM industry. We hope to publish details of the degree in the next edition of FMANZ e-mag.
FM Summit 2016 and Trade Expo – May 4th and 5th at Villa Maria
FM Summit 16 crop The stage is set for the most important event in FMANZ’s calendar for 2016. We are delighted to announce that registrations are now open for the full FM Summit 2016 programme. We have a complete slate of outstanding speakers to deliver 12 seminars and six thought-leading conference presentations. I want to express appreciation to our speakers for their willingness to join the FM community at Villa Maria on May 4th and 5th.

Please reserve these dates in your diaries and register now to join industry colleagues and friends among the vines. You will not be disappointed.
To view the programme, to register for FM Summit 2015, and to take advantage of early bird bookings, click here. To inquire regarding sponsorship and trade exhibition stands, please contact Marjolein at
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Please take time to consider these exciting and valuable opportunities - carpe diem!
Des Signature(copy)

Des Brennan
Chief Executive, FMANZ


FM Summit 2016: The Big Reveal! 

Registrations Now Open For the FM Event of the Year!

Don’t miss out on the FM event of the year! Registrations for FM Summit 2016 (4-5 May) are now open! Click here for more details or to register. (Early bird registration closes 1 April.)
A not-to-be-missed opportunity to up-skill, network and expand your thinking, the two-day Summit will once again be held at Auckland's picturesque Villa Maria Estate. Boasting a stellar line-up of speakers and topics, FM Summit 2016 consists of one day of seminars; one day of conference presentations; a Trade Expo showcasing products and services at the cutting edge of FM; and a wine tasting and gala dinner hosted by Jaquie Brown, TV personality, actress and radio presenter. FM Summit 16 crop
Conference Speakers

The high-calibre speakers presenting on the Conference Day (Thursday 5 May), in order of appearance, are:

Vincent Heeringa: Unlocking Innovation (and Why it’s So Important)
Innovation is important – but isn’t it expensive and risky?  It needn’t be, says Vincent Heeringa. Tapping into his experience as an entrepreneur and business journalist, Vincent will show us how innovation can be better planned, managed and repeated, without it breaking the bank.

Vincent is one of New Zealand’s leading business commentators and publishers. A former journalist with Metro and The Independent, Vincent was the founding editor of Unlimited magazine and is currently a director of Tangible Media, the publisher behind such well-known brands as Idealog, Stoppress, Dish and Good. A technology and business media commentator, he was also a co-founder of NZ Innovator Awards and the founding chair of the Science Media Centre.
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Alex Lam: The Humanity in FM - Personality-Mapping in the Physio-behavioural Environment
Alex Lam-263 Recent research has shown that our personality plays an important role in the way we influence people in business and in life. Alex Lam will explore how globalisation and advances in neuroscience studies provide us with a new knowledge base of human behaviour that gives us a different perspective when looking at personality types. He’ll also offer advice on how we can apply this knowledge to better manage people and facilities.

Alex Lam is Director Global Development with Aviemore|Stirling Toronto, responsible for the development of Campuses for Humanity in 12 developing countries around the world. His FM career spans over 23 years as General Manager - Facilities with Bell Canada in Toronto, and in 2009 he completed a five-year assignment as Director of Learning for CoreNet Global managing the Master of Corporate Real Estate (MCR) professional designation in Asia. Alex is a frequent speaker at international conferences and has taught graduate level classes on design, leadership, outsourcing and facility management at universities in Hong Kong and Canada.

Jennifer Mills: The New Health and Safety at Work Act – What do You Need to Know?
One month on from the new Health and Safety at Work Act coming into force, health and safety law expert Jennifer Mills will provide delegates with an analysis of the key duties under the new Act, practical tips for compliance with the Act, and her observations now that the Act is in force.

Jennifer is an extremely well-regarded employment and health and safety law expert who has acted for a large number of national and international corporates.  She leads the employment team at Anthony Harper in Auckland, and was named by Chambers Global as one of the leading employment lawyers in New Zealand. Jennifer is involved in helping clients assess health and safety risk in their business, drafting and reviewing health and safety documentation, conducting internal audits and investigations and providing manager and employee training.  Most recently, Jennifer has advised a Crown-owned company responsible for a large-scale property development and one of New Zealand's major property management companies in respect of their obligations under the proposed legislation.
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Tony Alexander: NZ Economic Update – An Overview from an Expert
Tony Alexander-759-727-930-655 Chief Economist for the Bank of New Zealand, Tony Alexander will speak about the New Zealand economy with particular emphasis on the extent to which construction, migration, low interest rates and a low exchange rate are helping offset weakness from a fall in dairy incomes, the effects of El Nino, and continuing growth wobbles internationally.

Tony has been employed as Chief Economist at the Bank of New Zealand since 1994, with responsibilities including informing senior management about economic developments and prospects, risks and opportunities, and provision of services for the bank’s staff and client base.

Professor Grant Schofield: Peak Performance – How to Be the Best you Can Be
An interactive seminar that aims to leave you resilient against constant work demands, engaged in your job and optimised for peak performance. Professor Grant Schofield will share his five brain rules for peak performance along with tips on how to be the best you can be.

Grant is Professor of Public Health at Auckland University of Technology and Director of the Human Potential Centre at the AUT Millennium.  His research and teaching interests are in wellbeing and chronic disease prevention, particularly reducing the risk and eventual mortality and morbidity from obesity, cardiovascular disease, and diabetes. Grant lives by the motto “be the best you can be” and has a strong commitment to peak performance, an area in which he consults.
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Dr Michelle Dickinson: A Real-life Superhero!
Michelle Dickinson-750 Invisibility and invincibility are two superpowers our inspirational speaker, Dr Michelle Dickinson (aka ‘Nanogirl’), always dreamed of as a child and is still trying to achieve as a full time nanotechnologist and engineer. With a background in fracture mechanics, she is trained in breaking engineering components, but is passionate about devoting her life to breaking stereotypes through her science media and charity work. Hear how this self-confessed adrenaline junkie conquered her fears, why she has never let stereotypes scare her, and why she is inspiring a generation of New Zealanders to do the same.

An internationally recognised nanotechnologist, engineering lecturer, charity founder, communicator and mentor, Michelle is driven to make a difference to the world – not only through huge leaps forward in “tiny” science, but also through making science and technology less intimidating and more fun for children, especially girls. She holds a Master of Engineering degree in biomedical materials from Manchester University, and a PhD from Rutgers University in the US.  
A senior lecturer of engineering at the University of Auckland, Michelle founded New Zealand’s first nanomechanical testing laboratory. She is also the force behind OMG Tech!, a charity that is providing all kids in NZ with access to the technologies that will shape their future. 
The Seminar Line-up

On Wednesday 4 May delegates are spoilt for choice, with 12 seminars to choose from. For ease of selection, these have been divided into three broad categories: Management, Education & People; Technology, Research and Innovation; and Practical FM topics.

Management, Education & People
Customer Centric FM: Oxymoron or Central to your Success?
Paul A Paul Rogers draws on 30 years experience in FM to describe the essential customer-centric success factors and tools that position Facilities Managers as authentic organisational enablers.   Paul believes the gap between what businesses and customers want and need - and FM’s inability to translate these needs - is responsible for the disconnect that exists between FM and senior management. In this seminar you will learn how to translate, process and demonstrate customer-centric skills that will enable business success.

Paul is the Founder and Managing Director of Spire Consulting. A professional engineer, Paul graduated from Victoria University with a Master’s Degree in Building Science (Facilities Management). He specialises in strategic asset and facilities management, organisational performance improvement and supply chain optimisation, and consults to a wide range of clients around the world. Prior to forming Spire, Paul was National Manager-Facilities Management at Telecom New Zealand.
Property at the Top Table: How Property is Treated as a Strategic Priority at Wintec
Wintec’s governance teams recognise the key role the property portfolio has in driving culture, performance, and creating a competitive difference.  This wasn’t always the case, however, with the tertiary institute’s facilities in a state of disrepair, an absence of systems, and no FM input into the strategic direction of the organisation.  Graeme Ward, Wintec’s Director, Infrastructure & Assets, outlines the transformation that has taken place on campus, the role the FM team has played in leading change, and the systems and structures used. 

As Director, Infrastructure & Assets at Wintec, Graeme is responsible for all aspects of the property and asset portfolio, including the property development, ownership, FM, and disposal life cycle.  Graeme's career has included roles in property consultancy design and project management, and he has been involved in many significant capital developments across both the private and public sectors.
31 Graeme Ward 1Sep2015 3600px-884

Spotlight on Education
It’s an exciting time for FM education, with the FMA diploma recently revamped and open again for new enrolments, and a degree in FM launching at AUT next year (subject to CUAP approval).  Come along to hear what’s on offer, how you can be involved and why the future of FM is looking so bright!
Speakers: TBA

Creativity and the Role of the Leader: Addressing the People Factor in Change 
Stella Green2-276 Looking to foster innovation and collaboration? Seeking new ways for your team to thrive? Leading a project and needing to tap into creativity?  Or wanting to encourage staff to adapt to changes?  Workplace change consultant Stella Green takes a look at the nine key elements of highly collaborative workplace cultures, which include:  ease of connectivity, embraced flexibility and understanding different work styles.

A consultant with workplace change consultants Be Confident, Stella is a property focused change management professional with 25 years experience as a human resource manager and marketer. An experienced facilitator, she assists organisations to achieve their goals through new approaches to workplace strategy. Stella's clients include NZI and State Insurance, Cooper & Company, Britomart, NZTA, ADHB, MIT, AECOM and Z Energy.

Technology, Research &  Innovation

SAMP for the TD (Strategic Asset Management Planning for the “Technical Desert”)
Patrick Homan from Victoria University of Wellington, and Tony Smith from Cushman & Wakefield, present a practical discussion around identifying and collecting asset component, legislative and organisational data and turning it into a long-term Strategic Asset Management Plan.  What do you need to consider in order to provide the plan in a suitable format for senior management? And, once you have the plan, how do you deliver and maintain it during its lifecycle? Join this knowledgeable duo as they discuss the “nitty gritty” of getting there – time, dollars and people – and share their learnings and improvements.

Patrick has worked in the Facilities Service and Management industry for over 25 years, in both the private and public sectors. He is now the Asset Manager for Victoria University, overseeing 250,000sqm of building assets.
Patrick Homan 1 Print-832

 Valuing FM in Design and Development
Sarah Ballantyne-736 Currently employed by SKYCITY as the Project Director for the New Zealand International Convention Centre and Hobson Street Hotel precinct, Sarah Ballantyne brings insight to the discussion around the value of collaborating and involving facilities management expertise into the design and development process. She will discuss the barriers that exist to involvement, and identify opportunities for FM professionals to capitalise on the value they can bring to the process.

Sarah Ballantyne has 15 years experience in property development working in the UK, Eastern Europe and New Zealand.  She is highly experienced in leading and delivering large scale, complex developments that meet clients’ needs, and acknowledges that ensuring the right partners are involved is an important part of this process. Sarah has an honours degree in Law and a Masters in Business Administration.

How EECA Can Help You Reduce Energy Costs
Looking to reduce your energy costs and improve your competitiveness? EECA’s Dan Coffey provides an overview of the services and funding offered by EECA Business and details how facilities managers can access these. This seminar builds on the series of National Breakfast presentations Dan is delivering currently, and will include feedback to specific questions and issues raised during these. EECA is a Crown entity that works to improve the energy efficiency of homes and businesses, and encourage the uptake of renewable energy.

Dan is the Relationship Manager, Delivery  with the Energy Efficiency and Conservation Authority. In his role as EECA’s Relationship Manager, Delivery, Dan advises organisations on all aspects of their energy management programmes. He has also played a key role in the development and operation of EECA’s funding and energy management programmes, including bringing the Australian NABERS building rating tool to NZ.
Photo Dan Coffey2-698

The Shape and Scale of the FM Industry in NZ
Astrid Bruursema-604-202-331 Having spent six months in New Zealand undertaking a research project on the topic, Dutch graduate student Astrid Bruursema is well placed to offer insights into the shape and scale of the FM industry in NZ. How do we stack up against the rest of the world? What are the significant differences? What are some of the developments we can expect to see in the future? And what will the impact of these be on the development of FM in this country, on FMANZ and on you as an FM professional?

Astrid is completing her Bachelor’s degree in Facilities Management at the Hanze University of Applied Sciences in Groningen, the Netherlands. A passionate young FM professional, she spent six months in New Zealand last year, undertaking a research project for FMANZ. Astrid was also awarded the IFMA Foundation Scholarship in Denver in 2015. 

Practical FM Topics

Passive Fire Protection: Why It Matters
Ron Green-768-778 With multimillion-dollar claims occurring on a regular basis, passive fire protection has been dubbed the new ‘leaky building issue’. Specialist consultant and IQP Ron Green takes a look at the fallout from incorrect and non-compliant passive fire protection, and talks through the issues surrounding the topic. Plus, what proposed legislative changes are on the horizon? How will future IQP inspections affect building owners? What can you do to reduce the risk to occupants? And how can you avoid buying a ‘Swiss cheese’ building?

Ron has worked in the fire protection and building compliance industry for over 36 years, including 30 years in New Zealand. He is a Director of Fire Group Consulting, specialist consultants in passive fire protection. Ron is also Chairman of the Association of Building Compliance and Passive SIG Chair of the Fire Protection Association. He has a PG Dip (Admin), qualifications in Passive Fire Protection and is an IQP.

Get More for Less by Managing your Costs
Pressure to reduce budgets while increasing productivity, performance and service levels is a challenge facilities managers face on an almost daily basis. So how can you plan and manage costs to ensure you get the most from your FM spend? Stephen Greenhough will share some insights and de-bunks some common misconceptions about cost management and the wider industry. He’ll also highlight case studies from his 20 years in the industry and offer advice based on best cost management practice for you to take away and implement.
Stephen has over 20 years experience in cost management in NZ, Australia and the UK. He is a Director at WT Partnership, specialising in the cost management of large capital programmes and projects across existing property portfolios and major maintenance contracts. WT Partnership is a global Cost Consultancy that operates in the FM, Construction and Infrastructure sectors.
Stephen Greenhough-155

Are Building Professionals Lying to You?
Rosemary Killip-603 Do the professionals you use have an up to date copy of the Building Code? What do Fire Reports contain and do you really need them? Who is checking your building projects?  Who is responsible for getting your work signed off? Are you paying too much for your compliance? Are you upgrading your systems unnecessarily? These are just some of the questions building law expert Rosemary Killip will answer in this interactive session. You will learn some home truths about the building professionals you use, and leave with an arsenal of practical tips you can put into practice straight away.

Rosemary (Rosie) is an expert in translating Building Law so it’s interesting and simple to understand. Through her business, Building Networks, Rosemary provides education, training and advice on the Building Act, and the NZ Building Code. She brings to her presentations practical insights and wisdom gained from over 20 years in the industry.

Why FM Standards Should Not Be Ignored
Australian and New Zealand Standards have been around for some time but with the imminent introduction of International FM Standards, there is much to be gained from their adoption and integration into daily FM activity. FM professional Martin Leitch shares insight into how adopting these Standards can add value to your service delivery and the businesses you support. He’ll also provide a description of three categories of Standards, take a look at the opportunities and pitfalls Standards present for facilities managers and how they contribute to the FM workflow.

martin leitch-315

Based in Melbourne, Martin is a prominent FM professional focused on working with in-house facilities management teams to maximise their performance and strengthen their position within organisations. During his career, he has delivered a range of strategic FM consultancy services in the UK and Australia and developed and delivered the learning materials for Australia’s first facilities management diploma program.
Impressed with the line-up? We are! Don’t miss out on the FM event of the year! Click here for more details or to register.

Nominate Someone for the FMANZ Awards

Get in Quick Before Nominations Close! 

You only have just over a fortnight left to nominate a colleague for the inaugural FMANZ Awards. If you know someone who is doing a really great job and is deserving of recognition, put pen to paper and nominate them! It might be someone in your team, your manager, a mentor, or an FM professional outside of your office who you’ve been impressed by. FMANZ Awards logo final-444
Choose from two awards:

The Brian Happy Award for Facilities Manager of the Year – this recognises outstanding performance by an individual working in the FM profession. We are looking for nominees who have applied their experience and knowledge to produce exceptional results within their facility and/or organisation, as well as demonstrating excellent personal qualities.
The Young Achiever of the Year Award – this will be presented to an FM professional under 35 years of age who has shown a strong and ongoing commitment to their personal development and that of the wider industry.
Entries close 26 February, with finalists announced on 18 April. Awards will be presented at the FM Summit Gala Dinner on 4 May.
For further information, click here, or email


Members Only

Membership Fee Increase and Other Housekeeping

Just a heads-up that membership fees are increasing for the first time since August 2012. No doubt about it though, it’s still great value for money! 

From 1 April, the annual individual membership fee will be $175 plus GST (up from $150 including GST), and corporate membership will increase to $800 plus GST per annum, up from $750 p.a.

The professional membership fee will increase slightly, from $200 including GST to $200 plus GST. Student membership, introduced last year, remains at $25 per year (including GST). For more information on membership, visit our website.
Locked out? We apologise if you're having trouble accessing the member-only area of the website. Due to an adjustment in the membership database, we've had to reset a number of member login passwords. If you are having difficulties logging in,  please email Sascha, our Administration Manager, at and she will confirm your username and password.



Summit Sponsorship and Trade Expo  

Don't Miss Out! 

There are still a few FM Summit sponsorship opportunities available, as well as the chance to secure a stall at the boutique Trade Expo. With over 300 delegates, this is a unique opportunity to connect with Facilities Managers from throughout New Zealand. Be in quick though - there's a lot of interest!

To find out more, email Marjolein at or download the prospectus here

tn Villa FMANZ 1 (11 of 72)-477 tn Villa FMANZ 3 (52 of 73)-746



Live Streaming Launching This Month! 

A Brave New World for FMANZ Events

If you find it tricky to get to Auckland, Hamilton, Wellington or Christchurch but don't want to miss out on FMANZ's National Breakfasts, we have the answer ...  live video streaming! Instigated in response to feedback from members, the use of this technology allows us to better connect with those outside the main centres. We will launch into this brave new world on 19 February, with live streaming of the Auckland National Breakfast - 'How EECA Can Help You Reduce Energy Costs'. Details on how to access live streaming will be sent out in a separate email shortly.
In the meantime, see details below if you want to attend in person. Click here to register.

Friday 12 February - Wellington
The Green Man Pub
Corner Victoria & Willeston
Wellington CBD

7:00am - Breakfast
7:30am - Presentation
8:30am - Finish

Friday 19 February - Auckland
Aotea Centre
Goodman Fielder Room
Auckland CBD

7:00am - Breakfast
7:30am - Presentation
8:30am - Finish
Friday 26 February - Christchurch
Your Place Cafe
254 High Street
Christchurch Central

7:30am - Breakfast
8:00am - Presentation
9:00am - Finish
Friday 4 March - Hamilton
The Keg Room
Rototuna Shopping Centre
36 Horsham Downs Road
Rototuna, Hamilton

7:30am - Breakfast
8:00am - Presentation
9:00am - Finish

Education Update 

Master Classes Are Coming to Wellington!

Wellingtonians, you won't have to leave the Capital for the first of the two-day 2016 FMANZ/AUT Master Classes. Leadership, Strategy and Change Management is coming to you! Location TBA, but mark Friday 10 June and Friday 1 July in your diaries. 

The three other Master Classes will be held at AUT in Auckland, again over two Fridays: 
Procurement and Supplier Management
Friday 29 July & Friday 19 August
Professional and Team Leadership
Friday 2 Sept & Friday 23 Sept
Facilities &  Asset Management
Friday 21 Oct & Friday 11 Nov

For more details, visit the FMANZ website.

Diploma of FM Update

As you will have read in the December issue of FMANZ e-mag, the Diploma of Facilities Management has been undergoing an accreditation review. In conjunction with the FMA’s new education partner, UNE Partnerships, course enrolments will officially open in late February when revised structure and pricing will be available.

The revised Diploma will be delivered from March following an initial enrolment period, and the addition of subjects that make up the elective streams will be brought on line over the next 12 months. Students will be able to complete the full course within the year if they wish.

FMA says the Diploma is being re-launched with a suite of revised materials and a new education supplier. "By slightly realigning the course to industry needs, the revised Diploma will now better enable individuals to transition into and across the industry on their path to FM professional recognition, while ensuring it remains an important and recognised course for the industry."

During the review period, current students were given the opportunity to continue with their studies during a "teach out phase" through to 30 June 2016. Although still under development, as part of the review process recognition of prior learning and a transition process for those part-way through their qualification will be available.

We will keep you informed as more information comes to hand.


Hot Off The Press Industry Census 

As the industry eases its way into 2016, it’s fitting we have a hot-off-the-press copy of the final 2014-15 FM Industry Census: Trends and Insights report to share with you. Now in its fourth year (see story below), the report was undertaken by Facility Management Australia (FMA) in partnership with Programmed Facility Management, and with support from FMANZ. (2014-2015 was the second year NZ has been included in the census.)

Joining us to share some of the highlights from the report is Nic Burt, CEO of FMA.
Nic, can you tell us a bit about the report, including who was surveyed.

The purpose of this report is to explore a number of areas critical to the current and future state of FM in Australia and New Zealand, gauging the perceptions of those engaged in FM activities on both sides of the Tasman, including the practitioners who deliver services, the purchasers who procure services, and the suppliers who support the industry.

What were the findings in regard to demographics, specifically gender?
As your readers will be aware, gender inequality remains an on-going issue in the FM industry, locally and internationally. Historically there have been many barriers for women wanting to enter the profession. However, this Census is showing a steady rebalancing seems to be occurring. In 2012-13 just 16% of overall participants were female (Australia data only), with this reaching 18% in 2013-14 and now 21% (or one in five) in this Census.
Nic Burt, CEO of FMA
Female Practitioners from New Zealand have grown more than 12% in the last year, based on those who participated in the Census. While further analysis is required, this trend could represent a rapid shift toward a more gender-balanced profession.

What about age?
In 2013-14, 66% of the total population surveyed fell into either the 40-49 or 50-59 age brackets. In this Census this has fallen slightly to 63%, with younger professionals making up a larger proportion of respondents. This trend could be the early signs of a move away from past reliance on older professionals as they retire and other opportunities in the industry are taken up by younger professionals.
Are we seeing a change in educational status?
Yes. The level of education in the FM industry appears to be growing, reflecting the on-going shift from a trade-focus to a customer and management-centric profession. The number of Practitioners with a bachelor degree has grown from less than 10% in 2012-13 to 19% in this Census, with 41% now indicating their highest level of education as being a bachelor degree or higher (up from 21% in 2013-14).
As the highest level of education obtained by Practitioners has increased, so too has how meaningful they see it being to their work. 44% of Practitioners considered their highest level of qualification as ‘relevant’ to their role in 2013-14, rising to 53% in this Census. Overall just 8% of respondents considered their highest qualification as ‘not relevant’ to their role, which is half the 16% who indicated the same in the 2012-13 study.
FM Industry Census 2014-15 COVER-550 Can you tell us a bit about the facilities the Practitioners surveyed are managing?
The Census suggests that practitioner portfolios are shrinking, with 45% in Australia and 35.3% in New Zealand having portfolios of five buildings or less. This trend could reflect the industry emerging from a period of limited human resources, with more people seeking roles in the sector thereby taking pressure off some Practitioners to manage larger numbers of buildings.
When considered in the context of the Practitioner’s role, there is a distinct difference in the size of portfolio involved. 66.7% of Facilities Coordinators manage a portfolio of five buildings or less, and none of those who responded have managed more than 50 buildings. In contrast, a greater proportion of Facilities Managers are responsible for larger portfolios, with 28% managing between 51 and 500 buildings.
This trend continues with Facilities Directors, who are the only respondents with portfolios over 1000 buildings (12.5% compared to 21.9% with five buildings or less). These results likely reflect that these more senior professionals will typically spend more time managing staff and or contractors than being directly involved in any given facility.

 Do we have data on building types?
Yes - corporate and office facilities continue to make up the largest share of building types managed by Practitioners, with 29% indicating they were part of their portfolios. Variation between Australia and New Zealand was limited, although Australian Practitioners indicated they manage more government and special purpose buildings than their trans-Tasman counterparts (14.9% compared to 12%). New Zealand Practitioners indicated they had slightly more focus in areas such as hospital, healthcare and aged care facilities, as well as industrial and mining.

What about the size of the buildings?
In the 2013-14 study, 34% of Practitioners were directly responsible for a portfolio of buildings which in total were over 100,000 sqm in area. In this Census this has risen to 36.5%, with a further 21.4% of Australian and 22.4% of New Zealand Practitioners having a total portfolio size in excess of 200,000 sqm.
A majority of respondents (52.9%) managed total portfolios between 10,000 and 100,000 sqm, which is aligned with the earlier figure relating to the large number of professionals managing small numbers of facilities. In the 2013-14 study 34% of Practitioners indicated the average size of the buildings they managed as being above 10,000 sqm, with this Census providing the same result.
Respondents from New Zealand indicated they managed more small buildings (under 1,000 sqm) than their Australian counterparts (20.3% to 17%). Overall more than half of respondents managed buildings that were on average 5,000 sqm or less in size.
You’ve taken a new approach to outsourcing in this survey. Can you explain that?
Each previous study has sought to portray this in a meaningful manner, however this Census is introducing a new metric; ratio of employees to contractors. This new metric seeks to display the relative difference between how many employees deliver FM services and report to a given respondent compared to the number of sub-contractors or suppliers engaged by them to deliver FM services. On average, Purchasers of FM services engage 4.6 times as many sub-contractors or suppliers per employee compared to Practitioners, possibly reflecting the highly-outsourced nature of facilities management in Australasia. Over time, this ratio should provide insight into the level of services being delivered in-house compared to external providers.
Do we know anything about the outsourcing of other services?
Purchasers, who are assumed to outsource some/all of their facilities management services, provided a mixed response in the outsourcing of other services. Most prevalent was planning and design (91%) and construction services (98%). The Census shows that those who outsource FM services are likely to also do so for legal and project management services, but are highly unlikely to do so for finance and accounting services, with 86% indicating they do not outsource these functions.
What were seen as the benefits of outsourcing FM by Purchasers?
Overall, reducing costs was seen as the greatest benefit from outsourcing FM by Purchasers in this Census, with 28% giving it a very high rating. The other benefits of outsourcing FM that stood out in this Census include access to best practice, buying efficiencies and improved focus on core business. Interestingly, if we look at NZ separately, improved focus on core business (78%) was seen as the number one benefit for outsourcing, buying efficiencies came in second, and reduced costs, third.
Any indication from the Census in regards to how much operational expenditure is attributed to FM?

Relative to other operational expenditure, 31% of Purchasers and 30% of Practitioners attribute 10% or less to FM services.
Did you learn anything about sub-contracting by Practitioners from the Census?

Yes, in terms of sub-contracting by Practitioners, the Census provides a number of insights into the behaviour of those providing FM services. For example, 79% of FM Practitioners always or often sub-contract out cleaning services to suppliers. In contrast to this, only 8% of respondents sub-contracted out financial services and 11% sub-contracted IT services always or often (8% and 20% in 2013-14 respectively).
Surprisingly, 44% of respondents stated they never sub-contract recruitment services, rising from 28% in the 2013-14 study. Reasons for this significant shift are unclear and could warrant further monitoring.

What do Practitioners see as the benefits of sub-contracting?

In 2013-14 the highest rated benefit of outsourcing by Practitioners was improved service delivery, with 79% rating it high or very high. In this Census this has grown to 82%, with access to best practice also rated highly at 79% (75% in 2013-14).
The lowest rated benefit in this Census by those Practitioners who responded relates to strategic partnerships, with 13.9% rating it as very high and 11.5% indicating it was low or very low.
Getting FM into the C Suite is a hot topic – were there any findings in this area?
Promisingly, FM is being discussed more at the executive level, with 31.3% of respondents stating it occurred often and 53.1% stating it occurred occasionally (rising from 18% and 36% respectively in 2013-14).
Do we know how FM Practitioners are evaluated by Purchasers?
The most highly rated criteria for Purchasers when evaluating their in-house services is the turnaround time on issues (84%). In regards to outsourced FM, more than 90% of Purchasers indicated the highest rated basis for evaluating services was team competence and skill base. However, representing a possible reputational and strategic risk for the industry, there has been an increase in the proportion of responding Practitioners from 38% in 2013-14 to 53.1% who believe Purchasers view FM as an operational expense compared to a value added service or conduit for delivery of their core business.
Any big picture findings from the Census you’d like to highlight?
It’s interesting to note that the highest rated current strength for facilities management remains improving and maintaining health and safety in both Australia and New Zealand (84.7% and 75.8% respectively), with this also the case for the next three years (76.2% and 74.2% respectively).
The greatest current weakness for facilities management in Australia (44.2%) relates to attracting and retaining appropriately skilled staff, with this also the case in three years’ time (27%). In New Zealand the greatest current and future weakness is seen to be carbon management (54.8% consider it a weakness now compared to 29% in three years), which could be a reflection of NZ’s more ambitious and longer-standing climate change policies compared to Australia. Compared to facilities management Practitioners, Purchasers seem more optimistic about the current strengths and weaknesses facing the industry while Suppliers appear to be more measured.
Advances in technology remains highest rated current opportunity for FM in both Australia and New Zealand (91.5% and 83.9% respectively). The highest rated current threat for FM in Australia is cuts to government services (51.8%), while in New Zealand it is shared by regulatory changes and cuts to government services (both 46.8%). In both countries looking forward, the highest rated future threat to facilities management is wage inflation at 43.9% and 40.3% respectively.
Finally, Nic, how can e-mag readers obtain a copy of the report?

FMANZ members can download a free e-copy - just email with your membership number and Sara will email you the link. Non-members can order a copy here but there will be a charge of $60AUD.


New Census Just Released! 

Be Part of the 2015-2016 FM Industry Census

FMA (with the support of FMANZ) has just this week released the 2015-16 Industry Census Survey and they want as many FM purchasers, practitioners and suppliers as possible, on both sides of the Tasman, to take part. To ensure an accurate and holistic view of the industry, your input is vital! So go on - it only takes about 15 minutes to complete and it's totally confidential. Click here to get going.  
2015-16 Census banner-178


FM Snippets 

News from NZ and Around the World

Valspar - FMANZ Platinum Sponsor
For the last four years Valspar, an FMANZ Platinum Sponsor, has quietly been establishing itself in this country. Here's what they have to say:
Everything is in place to bring our vision of the future to New Zealand. It’s a future that begins with scientific advances that will change forever how paint is made and how it performs. In new brands that are reshaping markets like the US, UK and China.
In new ways of doing things, that enable resellers, specifiers and painting contractors to connect with the innovations that have made Valspar the most complete coating offering in the world. We are thrilled to be part of the paint industry in New Zealand, and look forward to contributing to the prosperity of resellers, specifiers and painting contractors for many years to come.

If you would like more information about Valspar, check out their website, or contact Scott Webster, Business Development Manager,  Valspar ANZ on 03 9435787, 021 368987, or email him
Well, Well ...
Wellness appears to be the latest buzzword in FM and there are standards to prove it. The WELL building standard, created by Delos, focuses on human health and wellness, with certification taking into account seven areas: air, water, nourishment, light, fitness, comfort and mind. Word on the street across the Tasman is that the WELL Building Standard looks set to shake up the top end of the property industry as much as Green Star did when it burst onto the scene in 2002. Find out who the companies lining up to register their buildings for WELL are and what it all means, here.
480-queen ADELAIDE-STREET-PEDESTRIAN-ENTRY V3-sml-with-art-798
480 Queen Street in Brisbane will be pursuing a WELL rating

How-corporate-wellness-can-boost-productivity-260 How Corporate Wellness Boosts Productivity
There's that 'wellness' word again! According to the ISS New Ways of Working survey, helping employees manage their work-life balance will be the most vital workplace amenity for employees towards 2020. But how can employers play a role in reducing work-related stress, while boosting productivity? Find out here.

Hear, Hear ...
And more on the topic of wellness from The Guardian in its article, 2016: sustainable buildings go from being green to being good for you. It starts off: "Over the past 20 years, green construction has gone from a niche enterprise to a major driver of new business. But in 2016, erecting sustainable, profitable green buildings will no longer be enough to stand out. Buildings will also be expected to directly contribute to the health and well-being of the people who live, work and learn inside them. For buildings, healthy will become the new green." 
10 Workplace Trends
Are you wondering what 2016 holds on the workplace front? Take a look at the 10 Workplace Trends for 2016, courtesy of Forbes Magazine.
Safety 360
Billed as NZ’s most comprehensive Health & Safety event, Safety 360 is on at SKYCITY Auckland 14-15 March.  Click here to find out more.
safety 360-792

Take the Stairs
NHS hospitals across England could save more than £100 million a year and significantly reduce their carbon footprint simply by encouraging staff to use the stairs. The savings would be achieved if just 15% of England’s 350,000 NHS hospital nurses stopped using hospital lifts and used the stairs instead.

Take a look at the numbers behind the stats on stairs here
uk Government Outsourcing on the Rise
Staying in the UK, the outsourced, bundled facilities management market in central and local government in the UK is estimated to have grown by around 3% in 2015, according to a report by AMA Research. Read more here.  

Bright Future for US Solar
Growth in the use of solar energy has surged 183% among America’s top companies in the four years since the first Solar Means Business report was published by the Solar Energy Industries Association (SEIA). The study released December 1 also shows a 59% growth in solar installations since just last year.

future Workplaces of the Future
We know from research that the design of learning environments influences a student’s choice of university. This thinking now also applies to offices, with the commercial office design sector creating the kind of facilities available on the modern university campus. A new workshop organised by furniture brand HÅG has discovered how Generation Z imagines its future workplace. Read what the four key themes were that emerged during the workshop, here.
Diverse Leadership Yields Higher Profits
For good reason, human diversity has received greater focus among businesses in recent years. In a 2011 study conducted by ISS, PwC and Innoversity, ISS documented that non-management teams consisting of employees with diverse demographic backgrounds generated higher profits than non-diverse teams. But what about diversity among management?

ISS decided to find out by examining data from a large number of Danish companies. Read more here.
Four Major Trends That Will Affect Our Way of Working
Want to know what the four major trends driving growth in the FM industry are? Of course you do! Click here

Rules of Disengagement
A report published last month by real estate group JLL suggests that advances in office design and workplace strategies has led to increased worker disengagement. Find out why here.



New White Book: Future of Outsourcing and Perspectives for Facility Management
What characterises the key trends shaping the future of outsourcing and how can companies maximise the value of their relationships and operations? Find the answers and the key progressive concepts in ISS’s new Vision 2020 White Book: Future of outsourcing and perspectives for Facility Management.

Quiz: Where in the World?

How well do you know your buildings? Have a go matching these quirky facilities from around the world with the names below.
1. Habitat 67 (Canada)
2. Dancing Building (Czech Republic)
3. Niteroi Contemporary Art Museum (Brazil)
4. La Pedrera (Spain)
5. The Crooked House (Poland)
6. Stone House (Portugal)
7. National Centre for the Performing Arts (China)
8. Hundertwasser Building (Germany)
9. Cubic House (Netherlands)
10. Cathedral of Brasilia (Brazil)
Stone+House+Portugal-819 Cathedral+of+Brasilia+Brazil-249 The+Crooked+House+Poland-826
La+Pedrera+Spain-382 Dancing+Building+Czech+Republic-74 The+Niteroi+Contemporary+Art+Museum+Brazil-611
Forest+Spiral+-+Hundertwasser+Building+Germany-620x412-385 Habitat+67+Montreal+Canada-620x420-413 Cubic+Houses+Rotterdam+Netherlands-620x414-541

10/10? Check if you're right, here!

If you come across any interesting snippets you think others would be interested in, please email them to Sara at

Health & Safety

Australian Decision Provides Guidance on Definition of 'Officer' 

With less than two months until the new Health and Safety at Work Act comes into force, Jennifer Mills, Partner, and Jess Greenheld from Anthony Harper shed some light on what defines an “officer” under the new Act.
(P.S. Don't miss Jennifer's presentation at FM Summit!)
HS photo
With New Zealand's new health and safety legislation coming into force on 4 April 2016, it is timely for the facilities management industry to consider which of its employees may fall within the definition of an "officer" under the new Act. To this end, the recent Australian decision of McKie v Al-Hasani & Kenoss Contractors Pty Ltd provides some guidance as to the interpretation of an "officer" under the new regime. Although the decision deals with the Australian legislation, the New Zealand Act is modelled upon the Australian legislation and this decision will be influential upon New Zealand courts.

What happened in this case?

The case involved a tip-truck driver, Mr Booth, who was fatally electrocuted when his truck came into contact with live overhead power lines.  Mr Booth's employer, David O'Meley Truck Hire, had been subcontracted by Kenoss Contractors to assist with their project to resurface roads for the Australian Capital Territory (ACT) Government. 

On the day of the incident, Mr Booth was instructed to unload the truck on the main compound.  Without proper direction, he instead arrived at a nearby yard, which was occasionally used by Kenoss to store materials.  Kenoss' workers were aware that the site was dangerous due to low hanging power lines which were hidden from sight by foliage.  Despite this, there were no warnings on the signage on the site's perimeter, and while the site was fenced, it was not locked. 

Following the incident, Kenoss was charged as a Person Conducting a Business or Undertaking (PCBU) for failing to comply with its health and safety duties under the Work Health and Safety Act 2011 (ACT).  Its project manager, Mr Al-Hasani, was also charged for his failure to exercise due diligence to ensure Kenoss complied with these duties. 

A project manager is not an officer

The Court found Kenoss had a health and safety duty under the Work Health and Safety Act 2011 (ACT) to not only its workers, but also those who visited its sites.  Sub-contractors, such as Mr Booth, were clearly under the umbrella of such a duty.  Furthermore, there were a number of relatively simple safety measures which could have been put in place by Kenoss to counteract the danger presented by the site.  Consequently, Kenoss were found to have breached its health and safety duties. 

The question then became whether Mr Al-Hasani could be held accountable, turning upon whether his role equated to that of an "officer" so as to invoke a duty of due diligence under the Act.  Mr Al-Hasani was the first "officer" charged in the ACT under Australia's Work Health and Safety Act 2011 (ACT), which is based on the Australian Model Law.  Under the Model Law, an officer is defined by reference to section 9(b) of the Corporations Act 2001.  This definition captures a person:
Who makes, or participates in making, decisions that affect the whole, or a substantial part, of the corporation's business; or
Who has the capacity to significantly affect the corporation's financial standing; or
In accordance with whose instructions or wishes the directors of the corporation are accustomed to act (excluding advice given by the person in the proper performance of functions attaching to the person's capacity or their business relationship with the corporation's directors).

The Court examined Mr Al-Hasani's role in detail, preferring a more global approach than the strict definition contained in the Corporations Act 2001.It considered that the definition of an officer had to be viewed through the prism of the collective company, rather than isolated as a particular function or project performed by the individual.

Within this context, the Court determined that Mr Al-Hasani's role was less significant when considered within the larger framework of the company.  Despite Mr Al-Hasani's concession that his role substantially affected Kenoss' business, there were limits to his influence, particularly in terms of organisational, as opposed to operational, responsibilities.  He could not unilaterally pursue contracts, hire or fire employees, or spend funds without permission.  As a consequence, the Court was not satisfied beyond reasonable doubt that Mr Al-Hasani's role equated to that of an "officer". Hence, the prosecution against Mr Al-Hasani was unsuccessful.

What does this mean for New Zealand?

The drafters of New Zealand's incoming Health and Safety at Work Act 2015 drew inspiration from the Australian Model Law and have indeed imported the concept of an "officer".  However, there are notable differences between the definitions adopted by the two jurisdictions, with New Zealand's definition (provided in section 18) being arguably narrower. 

For our purposes, the most significant change is from "a person who makes, or participates in making, decisions that affect the whole or a substantial part of the business "to "a person who occupies a position that allows them to exercise significant influence over the management of the business or undertaking." This brings the focus from the person's decisions (under the Australian law) to the scope of the person's position and their ability to influence the management of the PCBU (under the New Zealand law). 

These differences, however, would be unlikely to change the outcome in McKie v Al-Hasani if heard in the New Zealand courts.  Therefore, it is likely that those roles which are not 'organisational' in nature and do not affect the business within its wider context will not easily be considered "officers" for the purpose of the due diligence duty under section 44.  This decision will likely come as a relief to facilities managers who work alongside construction companies, whose functions are more easily classified as operational.

Nevertheless, those in the industry who are not considered "officers" should be conscious that they have duties of their own whilst at work, namely to take reasonable care for his or her own safety, and that his or her acts do not adversely affect the health and safety of others, alongside other duties of compliance and cooperation. 

Please email Sara at if you have any questions or topics you would like to see covered in our regular Health & Safety feature.

McAlpine Hussmann: A Pretty Cool Company!

Chances are you’ve spotted the McAlpine Hussmann name and logo over the years, and perhaps wondered what exactly they do. As one of FMANZ’s valued Gold sponsors, we decided it was time to shine the spotlight on this ‘cool’ company, by chatting to their National Contracts Key Accounts Manager, Andrew Lunt.
So Andrew, in a nutshell, how would you describe McAlpine Hussmann?

If I had to sum the company up in one sentence, I’d say we’re a leader in providing commercial refrigeration and air conditioning equipment, systems, installation and service.

How long have you been in operation?

Since 1932, so over 80 years. The company has an interesting history which includes building the first refrigerated ice-cream transport outside the US (in 1937), and building coolrooms which were dropped by parachute to American forces in the Pacific during WW2.
Andrew Lunt
Andrew Lunt

I’m guessing that generally speaking, facilities managers are most interested in the commercial air conditioning arm of the business?

Yes, obviously the comfort of staff and customers is very important to companies that expect high standards of efficiency, productivity and customer satisfaction, and keeping buildings at a comfortable temperature is a key component in this. We work with facilites managers to tailor solutions to meet their specific needs. We have an experienced team of designers who work with clients to find a design that’s suited to a building’s current and future needs.

What are some of the services you offer?

From our design base in Auckland, we offer the following services nationwide through our branch offices:
  • Design & Engineering based on Trace 700 Load Calculation and AUTOCAD  software
  • HVAC Services
  • Water based and Direct Expansion (Dx)  Cooling and Heating Systems
  • Process Piping systems
  • Process Cooling System
  • Specialised Clean Room Air conditioning
  • Industrial Ventilation Systems
  • Specialised Ventilation Systems, e.g., Carpark Ventilation, Commercial Kitchen Ventilation
  • General air conditioning & Ventilation
What kind of facilities does McAlpine Hussmann have experience working with?

A huge range! Our experience in design and installation includes commercial offices, shopping malls, and commercial warehouses, supermarkets, hotels, hospitals, food processing and preparation facilities, correction facilities, and data centres. On our website we have case studies on a range of projects, which include the Orbit Revolving Restaurant at SKYCITY, the Supreme Court in Wellington, the Auckland Regional Women’s Prison, Botany Town Centre in East Tamaki, Kilburnie Pool in Wellington and the Q Theatre in Auckland. Well worth checking out!
Supreme Court, Wellington
Orbit Revolving Restaurant, SKYCITY
Auckland Regional Women's Prison

What about follow up service and maintenance – what do you offer?

Professional, reliable service and maintenance is obviously essential for all commercial air conditioning systems and something we specialise in and have an outstanding reputation for.

Our services include:
  • Full service 24-hours a day, seven days a week, 365 days a year
  • Individually tailored maintenance/service packages
  • Specialised reporting options
  • Full account management through a dedicated point of contact
  • IQP Audits
  • Life cycle planning and management of your equipment
Finally, McAlpine Hussmann has some impressive green credentials …

Yes, we believe that New Zealanders should be able to live, work and play in healthy, efficient and productive buildings – a belief shared by facilities managers I’d imagine and something that is at the heart of the profession. To this end, we’re a member of the New Zealand Green Building Council. 
If you have any queries about air conditioning or refrigeration, or would like to know more about McAlpine Hussmann, check out their website 
Or contact:
Andrew Lunt - National Contracts Key Accounts Manager
Phone           (09) 526 6804
Mobile          (027) 499 6803

A Day in the Life Of ... Anna Scheire from Opus 

A Career in FM Opens Up a World of Opportunities

Belgian-born Anna Scheire has been in New Zealand since early 2015, and has been working as a Facility Management Consultant at Opus International Consultants in Auckland for the past six months.
Anna Scheire-583
Anna Scheire, Facility Management Consultant, Opus International Consultants 
What does your job involve?        

Our team advises clients on any FM-AM related issues they encounter. Our clients are a mix of government departments, tertiary education institutions and private companies. Most recently I have been involved in the creation of a Policy and Procedure Manual for the Estates Services of Auckland University of Technology (AUT).
As FM Consultants, we have been asked by Opus Management to work on a “Better Workplace Environment” initiative with the brief to create the kind of vibrant workspace that increases creativity and communication between teams as well as making Opus an awesome place to come and work.
I am also actively involved in the Environmental Management System as part of the sustainability programme for our office. I act as the Champion for “Resource Use”.  

What does ‘Facilities Management’ mean to you/your organisation?

FM for me means taking away issues from the occupier to make their life easier. It involves constantly being on the lookout for new solutions and cost savings as well as building relationships with contractors, occupiers and clients. At Opus International Consultants we help our clients by sharing our knowledge and advising them on how they can improve their FM services.

What is a typical day like for you?

I spend most of my day in our office working on my project portfolio. I go out to meet clients for workshops or progress catch-ups on a regular basis. The good thing about being part of a consultancy organisation is the wide range of challenges we get – every client organisation is different, and variety is a good thing.

What are some of the challenges of your job from an FM point of view?

The two biggest challenges are the time and budget directed by our clients. The Executives that our clients report to still tend to see FM as a cost centre and don’t always see the value that strategic FM or AM can make in terms of long term value and enabling of their business.

What’s the most interesting element of your job from an FM perspective?

I enjoy the challenge of making the client and occupier happy and looking for appropriate solutions for new issues that come up.  Every day there is something new to learn; FM is such a broad field.

What are some of things you like most about your job/about working in FM?

What I like the most is the contact with the client, building new relationships and fostering them. It is hugely rewarding to see a new idea take hold and move an organisation forward.
What I really like about my job here at Opus, is being part of a great team. We all dressed up to win a team competition, we went on an amazing stream trip jumping off waterfalls on the weekend, had a thanksgiving lunch… 

What do you think are the most important skills required to carry out your job?

The ability to adapt to new situations and the will to learn new skills. As well as the ability to listen to people and understand what the client is really after. Ours is very much a people business.

Many FMers describe themselves as ‘accidental’ facilities managers. How did you get into facilities management?

I’m not an accidental facilities manager as I decided at 18 years old to go study FM at university after seeing an info video about the job. I completed my bachelor degree at University of Sint-Lieven in Belgium, moving to France to continue my studies with a MA in Property specialising in Facilities Management. These studies were combined with an apprenticeship, four days in the company and one day at university, plus one five-day week at university per month, which was a perfect combination as I find that FM is a job that you learn through experience.
After some time travelling, I arrived in New Zealand at the beginning of 2015 and started working in FM again. I started off working for CBRE on the Nestle account and moved on in August to Opus International Ltd.

What is your proudest accomplishment in your career to date?

The fact that I’ve worked with a very diversified portfolio of clients, from hospitals and temporary office space in Belgium, to property managers, banks and Middle-East investors in Paris, to big corporates, public organisations and universities in New Zealand.

What advice would you give to someone who is starting out in FM?

Listen to your clients and stakeholders, network and build relationships.  Always keep in mind that there is a solution to every problem.

When you’re not at work, what do you enjoy doing?

I enjoy swimming, running and camping. I love French food and wine and going out to dance. I also enjoy a good movie on Netflix cuddled up with my pet cat.


EECA Case Study

Christchurch Airport Lands Savings Every Day

As New Zealand’s second largest airport, hosting six million passengers a year, Christchurch Airport (CIAL) has much to gain from using energy conservatively. While the airport has been keeping tabs on energy use for more than a decade, with increased services and extensions to terminal buildings, a more holistic review was needed to update efficiency levels and bring home energy and cost savings. CHCH airport-741
With the support of EECA Business, Enercon carried out an energy management package, including a level 2 energy audit and building management system (BMS) review between May and September 2013. As a result of changes made since then, CIAL is landing savings every day.

And we’re talking big numbers:
  • 2.1 GWh per year of energy savings have been achieved so far.
  • A total of $200,000 per year at existing energy rates has been saved as a result.
  • The savings equate to 8.2 % of CIAL’s annual energy use and 8.8 % of the annual energy bill.
  • All implementation costs were recouped within six months.
Read more about the changes CIAL made to bring about these savings, here


Tips from Meridian 

How to Implement a Successful ICT Sustainability Programme

Taking a sustainable approach to ICT isn’t only good for the planet and your energy management objectives, it’s also good for the financial performance of your company, says FMANZ Diamond Sponsor Meridian.
Meridian is well renowned for its sustainability credentials and commitment to 100% renewable generation.
A few years ago we recognised there was room for improvement in reducing the environmental impact of our ICT operations. Since then we have implemented a sustainable ICT programme which, in 2013, was ranked in the top 6% of more than 1200 companies assessed by Fujitsu's Global ICT Standard Benchmark. This Global Best Practice achievement means that we operate alongside other well-respected global brands, such as Disney and McGraw-Hill Publishing.
016 Moorhouse - Candid LR-531
Although ICT often sits apart from facilities management in large organisations, it takes a team effort to effect change and you – as a facilities manager - can play a key role in being a catalyst for an improvement in sustainability across your organisation. You may be accountable for reducing the energy used in your facilities, so it helps to know what you can do to reduce energy consumption when it comes to ICT.

Below is a summary of some of the steps that Meridian has undertaken that you might find useful in implementing your own ICT sustainability programme.
  • Make people accountable
Set a governance structure around sustainability. Establish roles at Board and Executive level accountable for achieving sustainability targets. At Meridian we have a Safety and Sustainability Committee appointed by our Board of Directors.

There is also an ICT working group made up of people who are professionally and personally committed to ensuring the success of new initiatives. Consider whether sustainability initiatives should be included in some, or all, staff objectives.
Below is a summary of some of the steps Meridian has undertaken that you might find useful in implementing your own ICT sustainability programme.
  • Develop a sustainable ICT policy that has company-wide endorsement
Everyone needs to buy-in to why it’s needed and what the policy is so they can implement it. Integrate your policy into project management templates to ensure sustainability is considered and communicated appropriately throughout all your ICT projects.
  • Set targets and commit to reporting against them
Meridian has a sustainability framework focussed on five areas of the business – one of which Working Sustainably ensures sustainability is embedded in our culture, policies, processes and systems. We report against its sustainability framework targets in our annual report, and also conform to Global Reporting Index standards.

Consider having a standing sustainability reporting item on meeting agendas – from team meetings to Board meetings.
Also, putting your company forward for independent and global recognition will help keep sustainability in the spotlight. In 2015, we became only the second Kiwi company to join the internationally recognised Deloitte Sustainability Index.
  • Measure your energy consumption
Measure energy consumption at all your sites.  The data can be analysed to identify opportunities for energy savings. As a Meridian customer you can get access to detailed data about your electricity use.
  • Use the technologies available to improve collaboration while reducing environmental impact
Meridian has reduced its energy footprint through the smart use of technology including:
  • video conferencing between our offices, reducing the need to travel
  • VPN access to be able to connect remotely
  • removal ofpower-consuming screen savers
  • laptops set to power down when not in use
  • energy efficient laptops to replace power hungry desktops
  • soft phones that plug into our internal Ethernet cable to remove the need for desk phones
  • energy efficient LCDs to replace older more power hungry monitors
  • FollowMe printing which cancels un-printed documents at the end of the day if they are not collected. This has significantly reduced our use of paper and printing ink.
  • Carry out a staff education programme
Meridian has implemented staff education and engagement programmes around switching off monitors at the end of the day and turning off the lights when exiting a room. As a result these behaviours have become ingrained in our office culture.
  • Make sustainability a requirement in ICT procurement
Have someone on your procurement panels responsible for assessing a prospective supplier’s sustainability credentials. Set requirements of your suppliers as if they were part of your own company - after all they are part of your supply chain and they contribute to the overall impact of your operations.

We now review all new hardware purchases to ensure they meet minimum sustainability requirements that encompass product design (recyclable fabrics, modular design, improved power efficiency, avoid hazardous materials etc.), packaging waste, and ease of asset disposal when the product reaches the end of its useful life.
  • Take a responsible approach to e-waste
    Meridian contracts a professional e-waste processor to facilitate the re-sale of hardware, charitable donations, and sustainable recycling of disused equipment on Meridian’s behalf.
Meridian%20Logo %20new(copy) If you would like to talk to someone at Meridian to see how we can help, call your account manager.

If you’re not a customer or don’t have an account manager, please contact Lynne Sutton at


Building Showcase

Local Transport Speeds Ahead In Design


Opus Architecture’s elegant new interchange salutes the wonder of the new electric trains that whisk through Auckland and the improving transport amenity throughout the city.

Sheltering in the lee of the doughty Maungarei (Mt Wellington), the glittering new $17.5-million Panmure Interchange opened in January 2014: a jewel in the crown of the Auckland Manukau Eastern Transport Initiative (AMETI). Designed to service burgeoning population growth and concomitant residential development in the south-eastern area, it currently welcomes 1,700 daily commuters.

The concourse is clad in low emissivity glass and its transparency ensures it is a sunny and warm hub by day and, like the rail platforms below, cheerfully lit at night. It salutes the wonder of the conducted electricity which powers the many trains whisking through and is the perfect poster child for 2015 as the International Year of Light.

The concourse is just one of nine components to the Panmure project, which bristles with acronyms suggesting speed and efficiency. Two lifts, escalators to both platforms and four sets of stairs define the main access points, and ticket machines have been installed on both platforms with a staffed ticket office on the ground floor. Cyclists can stow their bikes in the station and there is a sunny plaza outside anticipating future market days.
Read more about the project, and view photos, here.

To keep up to date with building projects in NZ and around the world, sign up for ArchitectureNow’s free newsletter here.

Better Buildings

Are Your Consultants or Contractors Lying to You? 

Building law expert and teacher Rosemary (Rosie) Killip whets our appetite for her FM Summit seminar.


Are your consultants or contractors lying to you? Take the test and find out:
True or False?
  1. You have to upgrade your alarm system to get a 12A certificate from your IQP.
  2. You can install an automatic door without a consent.
  3. We can demolish or decommission your building maintenance unit without a consent from the Council.
  4. You must get a fire report with every consent.
  5. The agent will get the Code Compliance Certificate on your behalf.
If you have been told any of these things, it is quite likely you have been lied to, spent money you did not need to, or made your building worse than it was.
I hear this from contractors: "If I tell then this building work / installation needs a consent, they won’t do the work and I lose a job."
I hear this from consultants: "I know they don’t need to meet current code but it’s good for them.”
It makes me wonder who you can rely on to tell you the truth! One of my first questions to both consultants and contractors is: "What is your relationship like with the Council?"
If the consultants moan and groan about the number of RFIs (Requests for Further Information) they get from Council about their plans, I ask: "How many RFIs did you get on your last job and what were they for?" It's easy to get trapped into a Council slanging match. The more important question is: Does this consultant know their stuff - or are they incompetent, slack, or behind the times?
I ask contactors what their experience working with building inspectors is like. Once they get past the moaning, I ask them: "How many final inspections did it take you to pass your last job?" If it is more than two, I ask them what they were failed on and hope it’s not a major. If it was a major they could cost you delays in opening and a whole lot of frustration.
The tricky thing with commercial buildings is that the Council relies heavily on installers’ PS3s (e.g. for mechanical ventilation equipment, fire alarms, emergency lights, etc.). You have to ask yourself what other checking mechanisms do I need (other than Council) to ensure these contactors are doing the work to the standard they were contracted to.
A number of the problems I see after the building is built is due to installation error, not IQP work!
  1. 12A certificates are issued for testing, inspecting and maintaining what you have; not upgrading the whole or substantial part of the system. If you agree to that you will need a building consent.
  2. Automatic doors (although a small piece of work) do need a building consent as they are a specified system
  3. Demolitions, removal of specified systems and decommissioning needs to get Council permission for several reasons. (Ironically you can demolish a detached (up to) three story building without a building consent. However, you run into a number of other permissions - traffic, services capping etc.
  4. Not True. A fire report is not a compulsory part of the design documentation. You can draw or specify the fire requirements on the plan.
  5. It depends what you have arranged with the agent. Often the agent for the consent is a designer or architect who has little or nothing to do with the building work. Be clear about who is acting on your behalf to get the job "signed off". 
Pic Rosemary Killip 180 Rosemary (Rosie) Killip,
Building Networks NZ Ltd, Teachers and Translators of building law
Check me out on LinkedIn
Consider in-house training for your team or a VIP day where you can get Rosie's expertise all to yourself (more info HERE).

Working Smarter

Are You Too Available?

Are you plagued by interruptions to the point you feel like you can never get a solid chunk of ‘real work’ done before clocking out for the day? Never fear - our ‘Time Queen’ Robyn Pearce has some practical solutions to help you free up more productive time in your day. 

'Simon, what's your biggest challenge?' I asked. He was having a follow-up coaching session after a half-day's training.
'I think I'd call it delegation,' he replied. 'I seem to be interrupted all day long with team members wanting help. I don't want to send them away - I know we have to be available for our team - but how do I ever get a decent chunk of work done?'

Simon is a fairly senior manager in a large organisation. The open floor on which he was located had a quiet buzz. Many people were working at their desks, a few quiet meetings were being held at work stations and some staff were walking around. As open plan offices go, it seemed to be reasonably productive.
working smarter-76-513
Interruptions plague most people in business today. We've come out of the dark ages where bosses never communicated anything to their underlings, through the development of open communication and empowerment, to the point where many people feel they have to 'be available' all day.

Sadly, many go home every night frustrated by the myriad interruptions that block them from attending to their real work.

So where does delegation fit in here? Being 'there for your staff' 100% of the time is not good management. In fact, it causes bottlenecks, frustration, low morale, and will block your staff from learning and developing their own skills.

1. Encourage everyone in the team to have at least one lengthy chunk of uninterruptable time per day to work on high-value work - a minimum of an hour. You might call it Red Time or a Power Hour.

Tips on how to manage your Power Hour:

• Put up a signal that colleagues recognise as 'Do Not Disturb'.
• Take work to a quiet room.
• Shut a door if you're lucky enough to have one.
• Book a meeting room.
• Is there an empty training room or board room you can use?
• When someone with an office is off-site, work at their desk. People won't know where to find you.
• Go to an off-site café with your laptop.
• Work from home for an hour or so in the morning and drive in when the morning traffic has eased. As long as you've got a suitable home environment you'll get a lot achieved in those first few hours.

2. For anyone who needs regular assistance, have a quick meeting early in the day so they can get on with their work. Then encourage everyone to save up as many questions as they can and bring multiple questions less frequently rather than each query as it arises. And you need to extend the same courtesy to them. If you're a team leader, you're probably interrupting your colleagues too.

3. And one other related solution: If competent people keep interrupting you with queries they should know the answer to, ask them to bring two solutions with every question. If you're too quick to supply the answer you encourage laziness and dependency. It's human nature to take the easy road, so why not ask - saves thinking!
Robyn Pearce (Certified Speaking Professional) is ‘the Time Queen’. She mastered her own time challenges and now helps people around the world overcome theirs. She can show you how to transform your time challenges into high productivity and the life balance you desire. Get your free report ‘How to Master Time in Only 90 Seconds’ and ongoing time tips at

All Rights Reserved to Robyn Pearce,, 25 Keven Road, R.D.4 Pukekohe, South Auckland 2679, New Zealand Ph. +64 9 232 0523.


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