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December 2015 issue                                                                                                                 Latest news, events & papers

In This Issue

Letter from Des Brennan, CEO

Looking Back on Another Successful Year

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As we near the end of another year, it is a time for a nostalgic look back over 2015. There were a number of significant highlights for FMANZ this year and these included:
  • The introduction of the Diploma in Facilities Management to FMANZ’s members by way of our agreement with the Facility Management Association of Australia (FMA). The FMA has announced some important changes to the diploma to be introduced in 2016 (see education story below). Education will remain a high priority for FMANZ. Our relationship with the FMA and AUT are pillars of FMANZ’s progress in this key area.
  • The completion and adoption of FMANZ’s 2016 to 2020 strategic plan was achieved as promised. This can be viewed and downloaded here. I would encourage all members to familiarise themselves with the Association’s vision, mission, values and desired strategic outcomes. These will all chart our direction to 2020.
  • FMANZ’s logo has been developed further to emphasise the relationship between ‘people, place and productivity’ and the centrality of this relationship to FM. FM’s role in organisational productivity cannot be understated.
  • The work by Astrid Bruursema to develop a practical segmentation model for the FM industry in New Zealand is nearing its conclusion. The proposed model covers both the supply and demand side of FM. Read more about Astrid’s work. Her full report will be presented at FM Summit 2016.
  • Facilities Integrate 2015 – this show, presented by North Port Events, was a great initiative which served to introduce many to the FM Industry and its extensiveness.
  • The signing of an industry collaboration with EECA was another important milestone in 2015. This is aimed to build the reputations of facility managers as ‘trusted advisors’ in the important energy conservation area, and to achieve a programme of energy saving over time.
  • FM Summit 2015 reached new heights in terms of its content, speakers, entertainment and commercial opportunities.
It is most appropriate that I acknowledge the exceptional and dedicated work of Nicola Happy for the Association. She has provided continuity and stability over the past four years of challenge and growth. We will miss her calm contribution when she leaves FMANZ at the end of 2015.
There will be much in store for FMANZ’s members in 2016. If there is one thing to note in your diary right now it is FM Summit 2016 - to be held on May 4th and 5th at Villa Maria, Auckland. There will be advanced news as to the programme and speakers in the February edition of FMANZ e-mag.
Finally on behalf of FMANZ, let me wish all of you the very best for Christmas and 2016.

Des Signature(copy)

Des Brennan
Chief Executive, FMANZ


Hot Off the Press

Entries Now Open for the Inaugural FMANZ Awards

FMANZ is delighted to announce the inaugural FMANZ Awards! Nominations are now open for the following awards, to be presented at the FM Summit Gala Dinner on 4 May.
The Brian Happy Award for Facilities Manager of the Year will be awarded for outstanding performance by an individual working in the FM profession. We are looking for nominees who have applied their experience and knowledge to produce exceptional results within their facility and/or organisation, as well as demonstrating excellent personal qualities.
The Young Achiever of the Year Award will be presented to an FM professional under 35 years of age who has shown a strong and ongoing commitment to their personal development and that of the wider industry.
The FMANZ Awards have been established to recognise and applaud the achievements of individuals who have excelled in Facilities Management, to promote the FM industry to the wider community, and to highlight the significant contribution FM makes to the health, wellbeing and productivity of New Zealanders.
We encourage you to support your peers by nominating them, or request your supervisor to nominate you if you feel you’re deserving! Entries close 26 February 2016.
  • Individual nominees for the Young Achiever Award must be under the age of 35 on 4 May 2016.
  • Individual nominees must be a Facilities Management practitioner. For the purposes of these Awards, this includes anyone who organises, controls and coordinates the strategic and operational management of buildings and facilities in public and private organisations to ensure the proper and efficient operation of all physical aspects, including creating and sustaining safe and productive environments for occupants. 
  • Nominations must be submitted on an FMANZ Awards nomination form appropriately covering all judging criteria, with a signed declaration.
  • Nominees must have been a member of FMANZ for 12 months prior to their nomination being submitted.
  • Judges, awards committee members and board members are not eligible to enter.
  • You may nominate only one person per year.
Key Dates
  • 1 December 2015 – Entries open.
  • 26 February 2016 – Entries close at 5pm.
  • 18 April 2016 – Finalists announced.
  • 4 May 2016 – Winners announced at the FM Summit Gala Dinner.
For further information, click here, or email

Members Only

Database Adjustment 

If you are an Individual Member and your membership number has 3 numbers after the FNZ part e.g. FNZ567, there will now be a zero in front of the three numbers.  So FNZ567 will become FNZ0567.  You will need to know this as your membership number is also your Username for logging in to the members’ only section of our website. Apologies for any inconvenience - these changes are due to our growing membership!

If you have any queries about your membership number, please email:




FM Summit and Trade Expo 2016 

Calling All Sponsors... Don't Miss Out! 

With the FM Summit only five months away, the committee has been working to secure an outstanding line-up of conference speakers and seminar presenters. The programme will be revealed in the February edition of FMANZ e-mag but in the meantime, make sure you’ve got these dates marked in your diary: 4-5 May 2016, at Villa Maria, Auckland.

There are still a few sponsorship opportunities available, as well as the chance to secure a stall at the boutique Trade Expo. With over 300 delegates, this is a unique opportunity to connect with Facilities Managers from throughout New Zealand. Be in quick though; sponsorship opportunities are being snatched up!

To find out more, email or download the prospectus here

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FMA Diploma Revamped

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The Facility Management Association of Australia's (FMA) Diploma of Facilities Management is proving popular with FMANZ members, with around one dozen Kiwis currently enrolled in the course.  
When the course fell due for accreditation at the end of June 2015, FMA took the opportunity to review the program and course delivery. As a result, much of the current subject course materials and assessment resources will undergo a minor update to ensure their ongoing relevancy and use. Course nominal hours will also be reduced, from 850 hours to 700 hours, to bring them in line with similar programs. This will be achieved through the closer alignment of content with organisational needs and a reduction in duplicating competencies.
The revised course will include the opportunity for students to specialise, based on the 10 facility types FMA has identified:
  • Office/Commercial
  • Residential
  • Industrial/ Mining
  • Education/Schools
  • Government/Special purpose
  • Tourist/Accommodation/Hotels
  • Retail/Restaurant/Food Outlet
  • Hospitals/Health/Aged Care
  • Sport and Leisure
  • Transport/Infrastructure
How these changes will affect students already enrolled is still being worked through by FMA. There is a transition period until June 2016 and FMA will keep current students informed.
FMA anticipates it will open the doors for new enrolments early in 2016. We’ll let you know the exact dates when they come to hand. In the meantime, stay in touch here.
What's It Like?

Mark Heke, Facilities Manager at ASB Showgrounds, enrolled for the Diploma this year. We caught up with him to find out how it’s all going.

What motivated you to sign up for the Diploma?
The role of Facilities Manager is growing by the day, and the list of tools needed to fulfil this role is also growing. In some sectors of senior management and company boards, the role is looked upon as a glorified caretaker which in this current climate could not be further from the truth. I was motivated by the need to deal with these obstacles in a more professional manner. For example, better reporting skills and information gathering and storage.

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Mark Heke, Facilities Manager, ASB Showgrounds
What do you hope to get out of the Diploma?
I hope to grow my knowledge and pinpoint and correct my weak points.

Why is education important to you?
It is important to me because I want to be on a level playing field. In the past this role has been made up of mostly engineers, and while having a mechanical background is a definite advantage, there are also a lot of others skills now required. When dealing with your peers or the owners of these assets you need to be able to confidently speak on a range of matters. Being able to report findings to different parties is also critical.

How long will the course take?
I am anticipating around two years, although that is working on the 10 weeks per unit, of which there are 16 units. Obviously an early finish is possible with hard work.

What does the course involve?
It involves commitment; from your employer, your family, and yourself.  At 55 years of age the prospect of study was very daunting. However, with the correct time management, it is possible but does require organisation. The first unit was a learning curve as I came to grips with the reality of the situation. Personally I have found that an hour a day at the end does not work for me. The stop-start nature is unproductive. I have found longer, uninterrupted sessions are better. A good grasp of Microsoft Office is a must, so do a quick refresher before starting.

What sort of things does the Diploma cover?
The Diploma covers many aspects of Facilities Management and good management in general. There is a range of topics but a few are: OHS, people performance, writing complex documents, space utilisation, life cycles, continuous improvement, fostering innovative practice, just to name a few. I am learning about my weaknesses very quickly but the information is available to remedy that quickly.

Is the Diploma something your employer is lending support to?
My employer has been very supportive, time-wise and financially, as they believe this will be beneficial to the company in the long term. Of course a commitment needs to be shown in return for this type of support.

Do you have any comments on how well the course is run?
The course is run very well and even though it is based in Australia, the team are very helpful and informative. They are serious about the protocol so you need to be serious about your commitment. I initially struggled with a couple of things but they were proactive in guiding me through any initial problems as it does take a while to get your head around on-line study.

What would you say to anyone thinking about enrolling?
Think carefully and hard about the commitment. It is time consuming but the outcome makes the prospect attractive.

Anything else you’d like to add?
This is a very good course for someone who needs to complete their skill-sets. The role of Facilities Manager is so varied, and having strengths in some areas and not others is inevitable. No one is perfect. Identifying and accepting this is what makes a good leader and this role is about leading.  The one common thread that I have identified of late is the importance of communication below and above. More importantly, the people engaged in doing the work are crucial to a successful business. Know your business and your people.

Master Classes
And while we’re on the subject of education, just a note to let you know that the suite of Master Classes run by FMANZ/AUT will commence again in the second half of 2016. Dates to be confirmed.


FM Snippets 

News from NZ and Around the World

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Welcome Sascha!
FMANZ welcomes Sascha Brook to the role of Administration Manager. Sascha has worked for six years in a similar role for the Auckland Association of Registered Hairdressers, an organisation focused on supporting the hairdressing industry, providing business advice, professional development seminars, up-skilling workshops, and competitions. Sascha replaces Nicola Happy, who leaves FMANZ at the end of December. (Thanks for all your hard work and dedication Nicola - we'll miss you!)

Anyone for Solar?
“In the current market, the ideal solar user is the owner-occupier of a commercial property, particularly one with a high power usage during peak demand. For this person, solar is a ‘no-brainer’ decision.” Find out why, here
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Robotic FM
Facilities managers’ jobs have a 57% chance of becoming automated, according to research from the UK. Read all about it here.


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Greening Wellington 
A partnership between EECA, Microsoft, and the Wellington City Council is challenging Wellington commercial building owners and property managers to reduce energy spend by 10%.

The Wellington Smart Buildings Challenge aims to lower energy consumption in Wellington’s commercial building sector, reduce costs and increase sustainability performance.
Flying High
In September Air New Zealand unveiled its industry-leading sustainability framework to business leaders. The Sustainable Business Network shares their six key learnings from the unveiling. Find out what these are, here.

Fidgeting for Health
Fidgeting is good for you, according to a new study on sedentary behaviour. The study suggests that fidgeting can reduce the health risks associated with sitting for long periods at a time. Find out more about fidgeting - and the benefits - here.
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AirCon Included
Want to see a building that doesn’t needs air conditioning because it is an air conditioner?! A clever Dutchman has come up with an ingenious cooling system that circulates cooled air in an endless loop – all without electricity. It’s got the world talking! Read more (and watch a TED talk) here.

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Health & Safety Rulings
WorkSafe New Zealand has been sending out quite a few emails lately. Some of the rulings highlighted include: the hefty fine and reparation handed out to Kone Elevators Limited over the death of Ralph Ashenhurst in a Speights Brewery elevator; another fine and reparation handed out to Auckland company AJ Russell Bricklayers Limited for the death of Roy Chan, an experienced crane operator who was crushed between the boom of a crane and a truck; and the case involving pig farmers Houtimata Farm Limited who were fined $40,000 and ordered to pay reparation of $75,000 after one of its employees drowned in an unfenced, uncovered effluent pond. 

FMA Awards photo FMA Winners Announced
At the 2015 FM Industry Awards for Excellence Gala Dinner, held on 19 November at the Grand Hyatt Melbourne, the Facility Management Association (FMA) presented awards across 10 categories. The Awards culminated in the Facilities Manager of the Year Award, presented to Matthew Harrison, Associate Director of Technical Services within CBRE’s Asset Services division.
For the first time ever, the Awards was a sell-out event, which FMA Chief Executive Officer Nicholas Burt says highlights its rapidly escalating importance as a celebration of the industry.  “It was a clear reflection of the industry’s escalating respect for the Awards and the focus it provides the vital work of an industry that employs around 200,000 people, turns over $20 billion a year and contributes significantly to the health, wellbeing and productivity of Australia’s community.” Find out who the other category winners were, here.

BIFM Winners Announced
Staying with awards, the winners of the 2015 BIFM Awards were revealed in a ceremony in London last month. Alan Russell, of Heathrow Terminal 5, was crowned Facilities Manager of the Year. Find out why, and more about the winners, here.

Growth in Outsourcing Predicted
Research in an ISS white paper titled ‘Perspectives on the FM market development’ found that the Worldwide FM outsourcing market is expected to grow from US$959 billion in 2012 to US$1.3 trillion by 2018, with growth evident across global markets from North America and Europe to Latin America and Asia Pacific. This demand is now coming from both the public and private sectors. The changing economy in the Asia Pacific region requires a new way of thinking about the way facility management services are delivered, according to the paper. Read more here.
FM Philosophy 101

FM Philosophy 101
If a tree falls in a forest and no one is around to hear it, does it make a sound? Similarly, if a facilities service is performed and no one is around to value it, is it really making a difference? Ponder these questions and more in this piece by Martin Read, managing editor of FM World.


Thinking outside the Cubicle
A nationwide survey of office workers conducted by Spaceworks Design Group uncovered that 81% of New Zealand office workers believe the physical environment at their workplace has an impact on their happiness and job satisfaction, and nine out of 10 workers agree that if they are happy at work, they are more productive. Read more here.

Jobs You Know
What’s in a name? We all know that FMs are called lots of different things – hopefully all of them good! ISS looks at five types of FM jobs here.
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Next Generation Fire Detectors
At the 2015 Fire NZ Conference and Exhibition in October, FMANZ sponsor Tyco launched its Vigilant Generation 6 Fire Detectors. “The Generation 6 model uses infrared technology with remote programming capabilities designed for faster commissioning and troubleshooting, allowing users to save valuable time and money and helping to reduce workplace safety risks.” Find out more about the Gen 6 model here.
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Fire Fix or Risk Eviction
Speaking of fires, read how more than 600 residents of a Dublin docklands apartment complex faced evacuation from their homes on the orders of Dublin Fire Brigade, if they couldn’t fund €4 million of fire safety works. (Last heard: the developer has offered to undertake the fire safety work ‘at cost’.)


Millennial Workforce
Looking to attract, retain and develop millennial professionals in your business? This White Paper from Robert Walters will equip you with a strong understanding of what motivates millennials, and their expectations from employers and co-workers.

Boosting Brain Power
The role of facilities managers should be to “create a culture in which the focus is on helping people be the best they can be”.  This is the view of Andrew Mawson, a founding director of AWA and director of AWA’s Cognitive Research programme.  He argues that as organisations become more knowledge-based, the “effectiveness of every brain on the payroll” should be the FM’s priority. He made the connection between the working environment and the mental performance of each employee. Understanding this connection is key to improving productivity, he says.    Find out more here

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An interesting article here about how data is transferring the role of offices and the people managing them.
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And where else would you find a building like this, but in NZ? Tirau to be exact! Along with the Sheepdog Building - also in Tirau - the Sheep Building has made it onto a list of ‘Some Of The World’s Most Unusual Curvy Buildings’ alongside some weird and wonderful architectural offerings from around the world. Well worth checking out!


Better Buildings

Tricky Bits Around Compliance Schedules and BWOFs

Building law expert and teacher Rosemary Killip has been sent a couple of curly questions from readers to do with Compliance Schedules and BWOFs – specifically ‘Can a council legally add items to a compliance schedule at its own initiative?’ and ‘Should a standby-by generator feature on a building’s compliance schedule?’. 
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Q1: Can a council legally add items to a compliance schedule at its own initiative? Can a council legally add items to a compliance schedule without first checking that such items even exist? If it does so, is it required to inform the applicant what it has done? What does an applicant have to do to get a non-existent item, which a council thinks should be present, removed from a compliance schedule? What are the implications of a WOF not being issued in these circumstances?
The short answer is yes, a Council can legally add items to a compliance schedule at its own initiative. In 2004, the Building Act was changed to give Councils the power to amend Compliance Schedules (see section 107 below).
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Section 107 (3) makes it the Council's job to advise the owner that it is going to change the Compliance Schedule and give the owner the chance to make submissions.
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So what do you do about the BWOF?
As the BWOF is about what has happened the year before, it can still be issued for what you have done. When a new system is installed or the Compliance Schedule amended to add a new system, you can segway it into the next year's BWOF.
The lessons
The key lesson here for facilities managers and owner's representatives is to keep on top of the Compliance Schedule. It is the owner's job to inform the Council what is going on with the specific system and use the Form 11 process to update and amend as necessary. If the Council makes a mistake, then you will need to prove the point (note: photos or independent reports are gold here).
Familiarise yourself with the Compliance Schedule Handbook HERE - it can offer helpful guidance.
Q2: Should a standby-by generator feature on a building’s Compliance Schedule?

SS14/1 (below) refers to emergency power systems - the point of this was to ensure that power back-up systems that feed specified systems are being regularly checked. (Refer to the extract from the Compliance Scheduled Handbook above.)
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Traditionally, systems in need of a back-up have one embedded in the system. But civil defence centres, hospitals and other larger facilities have larger systems which feed the lot or act as a second defence. So the real question is: what is the generator being used for? This will determine whether it should be on a Compliance Schedule or not.
Let’s look at some scenarios:
 Used purely for operational resilience, eg to back-up a computer room.

 Back-up stand-alone emergency lighting systems which are already maintained  through their own batteries.
 Back-up emergency lighting systems which do not have any other back-up  systems, eg batteries.

 Back-up systems such as fire systems and access control. 

 Back-up systems such as ventilation, lifts, office lighting
 Yes, because of the  lifts and ventilation
Whether it is on the Compliance Schedule or not, large items like this will no doubt be on the asset register and managed and maintained because it's good to do so.
If you are want to know more about BWOFs, consider in-house training for your team (check it out HERE) or a VIP day where you can have my expertise all to yourself! (Check it out HERE.)
If you have a question for Rosie, please email it to
Rosemary (Rosie) Killip is a teacher and translator of building law. She runs Building Networks NZ Ltd


Building Showcase

Best in Show

The Christchurch Botanic Gardens Visitor Centre took away the John Scott Award for Public Architecture at the 2015 New Zealand Architecture Awards.
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Christchurch Botanic Gardens - Visitor Centre
Photos by Emma Smales
Sited in Hagley Park, this ethereal building is described by Architecture NZ magazine as sitting “glistening, white and elegant … It’s delightful and offers up a strong contrast to the ruins of this earthquake-tattered city.”

Before the 2010/11 earthquakes, Patterson Associates won a competition run by Christchurch City Council, to design the centre; it was the only capital project to stay alive after the quakes. 

Essentially, the Visitor Centre is a fully automated Dutch industrial greenhouse, which has been modified with its superstructure upgraded for public usage and to meet the seismic code. It’s a truly multifunctional space that includes a café, a shop, exhibition rooms, working nurseries, a library, office areas, staff facilities and a vehicle store and workshop.
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Photos by Emma Smales

The rationale for the building was to consolidate various operations that were outmoded or inadequate, such as staff quarters built in the 1950s, which still had separate men’s and women’s lunchrooms!

Read more about the Garden City’s award-winning public space here.

To keep up to date with building projects in NZ and around the world, sign up for ArchitectureNow’s free newsletter here.


Health and Safety

What Should You be Considering Between Now and April 2016?


Come 4 April 2016, the new Health and Safety at Work Act will be in force. Jennifer Mills and Rachael Judge from Anthony Harper take a look at some of the issues facilities managers need to be aware of now.
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In the area of health and safety, 2015 has been marked by discussion around the new Health and Safety at Work Act 2015. We have heard all about the drivers for the new regime, such as New Zealand’s poor health and safety record compared to other developed countries and the impact of the Pike River Coal Mine tragedy. We have seen the initial Bill progress through the parliamentary debates and Select Committee process to be passed into law. We have seen media coverage around some of the ‘key’ issues such as whether worm and lavender farms should be classified as “high risk” industries. As lawyers, we have been speaking with a number of organisations about the far-reaching impact of the new regime, including the primary duty of care, obligations on multiple duty holders and the much more onerous obligations on “officers”.
Come 4 April 2016, the time for discussion is over. The new Act will be in force and if businesses breach the Act from that point onwards, they could be liable for large fines (or even imprisonment) under the new tiered liability regime. Most businesses should already be familiar with the high-level concepts. So now is the time to put those concepts into practice and ensure that your business is set to be complying with the new obligations by April 2016. In many cases, it will be the facilities management team who have a large responsibility for implementing compliance with the Act. Some issues to be aware of are set out below.
Contractual arrangements 
Many facilities management professionals will be working in areas where there are multiple duty holders. In this situation, all duty holders retain a duty of care and cannot contract out of their obligations. They are all required to discharge their obligations to the extent to which they have the ability to “influence and control” the matter. Multiple duty holders are required to consult, co-operate and co-ordinate activities to meet their shared responsibilities.
To ensure that each duty holder is clear about how the duties are to be divided up, we recommend that businesses record the delineation of duties as contractual terms. For example, if you are engaging a building firm to construct a new building on your premises, we recommend making it clear that the building firm is responsible for all aspects of the building site and ensuring that it is compliant with the Act (and that you request evidence to satisfy yourself that the builder is aware of their obligations). We also recommend that, as the principal, you request regular updates on the builder’s compliance with its health and safety obligations.
Worker participation 
The new Act strengthens worker engagement and participation in work health and safety. In particular, it introduces new concepts of health and safety representatives and committees. There are certain exclusions to the requirement for business to establish committees and representatives. However, large organisations (which most facilities management professionals would sit within) will need to be appointing health and safety representatives and committees.
Most large organisations already have some form of health and safety committee (with representatives) in place.  In most cases, it will be best to retain the structures already within the business, but amend them where necessary to ensure compliance with the new regime.
One point to bear in mind is that, if existing representatives are to become health and safety representatives in accordance with the new regime, they will be required to attend specific training. Once such training is completed, representatives will be able to utilise significant powers (such as the ability to issue “provisional improvement” notices and direct unsafe work to cease).
In addition, businesses will be required to split their workers into “work groups”, which effectively enable the health and safety interests of the workers to be represented. Therefore, organisations should be considering how best to constitute their work groups, bearing in mind that the draft “Worker Engagement, Participation, and Representation” regulations released by WorkSafe suggest that there should be one representative allocated to every 19 workers.
Director due diligence 
Directors will be required to take a much more active and inquisitive approach to health and safety under the new Act. From the ground up, this will require extensive reporting of health and safety matters, so that directors can satisfy themselves that the business is compliant.  Directors will also need to be more involved in driving health and safety initiatives and in understanding the operations of the business and associated hazards. It is likely that this will result in increased interactions and cooperation between directors and the health and safety representatives and committees. We will also be seeing an increase in paperwork, so that directors can point to a paper trail to demonstrate the due diligence conducted by them.
What next? 
The matters detailed above are just some of the practical implications to consider. WorkSafe are progressively releasing a number of regulations to supplement the Act. We recommend that organisations regularly refer to WorkSafe’s website to keep updated on these. Between now and April 2016, it is important to prepare for how your business will be complying with the Act in practice. 



Sponsor Spotlight

Switch Off and Relax

Simple energy saving tips for the summer shut down brought to you by Meridian Energy:

  • Email staff reminding them to turn off computers and screens before they go on Christmas leave.
  • Have someone do a walk around to switch off, at the wall, all printers, scanners, microwaves, fridges (if you can; it’s a good time to check and replace broken seals), lights, coffee machines and vending machines.
  • Ensure any automatic heating, cooling and ventilation systems are also turned off.
  • Go easy on the Christmas lights – consider having them on a timer, or whether they need to be on at all during the holidays.
  • Finally, switch off and relax!
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Astrid Bruursema on FM in NZ and What She's Finding Out

Some of you will have had the pleasure of meeting graduate research student Astrid Bruursema over the past few months. Astrid is completing her Bachelor’s degree in Facilities Management (majoring in Hospitality in Business) at the Hanze University of Applied Sciences in Groningen, the Netherlands. She is in New Zealand until the end of this month, undertaking a research project for FMANZ.

Can you tell us a bit about your research project?
There is limited insight into the development of the FM industry and the professional needs of the current FM professionals in New Zealand. FMANZ already serves a part of the industry, but the Association wanted to know more about the components of the FM industry. It is my goal to define the NZ FM market more precisely. By comparing the current situation with some European models, advice can be given to FMANZ to support the professional development of FM in New Zealand.

How’s it all going
It is all going really well and I’m really glad there are so many people keen to support me with my research. At the moment I am analysing feedback from 111 survey respondents and 15 in-depth interviews. Thanks to all those who participated in the survey and interviews, and to those who have supported me in other ways.

Any initial findings/impressions you can share with us?
First of all, I am happy to advise that we have developed a proposed segmentation for the FM industry in New Zealand. The model covers both the supply and demand side of FM, and both sides are largely equivalent in size. The supply side covers the main service offerings, and the largest segments are more focussed on the hard side of FM. The demand side covers the main FM industry sectors, the largest segments are again focussed on the hard side of FM. In my opinion, in the next couple of years, the FM industry will move more towards soft FM. This means that the industry will focus more on people instead of place. More industry trends will be published in my Research Report, and I will present my findings at the FM Summit in May 2016.

You’ve had a team backing you up?  
Yes, I am really happy with my diverse project team - Des Brennan, Jack Crutzen, Anne Staal, Erwin Losekoot and Ab Reitsma. Des and Jack support me from the FMANZ side of things; Anne and Erwin are my academic advisors in NZ; and Ab’s support reaches beyond borders; he is my project supervisor based in the Netherlands, and has taken part in a few of the biweekly project meetings via Skype. I am lucky to have a great work space at AUT, thanks to David Curry. It is a great atmosphere and team to be part of and also Jack is able to support me with his passionate input almost every day.

 My wonderful support team in Auckland.  

Has the research been challenging?
The main challenge has been aligning the requirements of both the client (FMANZ) and the university, as this is my graduate project. Besides that, this is the first research conducted in New Zealand which focusses on the development of the FM industry. I really hope to make FM more popular in New Zealand, as it is in the Netherlands. I am pleased with what we have managed to achieve with the project.  

What are your impressions of FM in NZ, and how it compares to overseas; the Netherlands in particular?
The greatest difference for me is the focus on the aspect of place instead of people. It’s still all about buildings in New Zealand, but productivity is mainly from people!

How is FM seen as a career in the Netherlands? I read somewhere that FM is ‘hot’ over there!
FM in the Netherlands is extremely popular! It’s a competitive industry - too many students and too few jobs. FM is HOT, with 1200 students at the Hanze University of Applied Sciences in Groningen, and 300 new students coming in each year. The opportunities for Dutch students with an FM degree are promising if you intend to go overseas. And somehow the Dutch are doing a good job internationally in FM - six Hanze students won an IFMA scholarship this year out of a total of 40 recipients from all over the world. 

And you were one of them?
Yes! It was a great honour to be invited by the IFMA Foundation to visit the IFMA World Workplace Conference in October. I found the IFMA event impressive, with a lot of attendees, and it was a good networking opportunity with so many different FM representatives.

The scholarship winners in Denver. Thanks to my sponsor, Erik Jaspers (Planon). The proud Dutch Hanze winners.   

Is FM a male-dominated field of study in the Netherlands?
In the first year of my Bachelors study, the split between male and female was even. In the second year, I got to choose between two majors - Hospitality in Business and FM in Business. The Hospitality side can be seen as Soft FM, and generally more women go in this direction. Generally speaking, males are more interested in the hard side of FM and choose FM in Business. In the end, we both have the same degree, but with different specialisations

What attracted you to FM?
FM is appealing to me because I like working with people. The degree is a practice-orientated course with internships, business visits, guest lectures and projects. In my opinion, if you have knack for organisation, are a go-getter and like working with people, then FM is the right career for you.  

What would be your ultimate job?
It is hard to choose a job already, because with an FM degree, I have the opportunity to work almost anywhere. I don’t even know if I want to stay in the Netherlands or would prefer working abroad. I am the architect of my career and I will see what opportunities come my way.

Hopefully it hasn’t been all work while you’ve been in NZ! Have you managed to get around the country a bit?
All work and no play makes Astrid a dull girl! Time management is an essential skill for all FM’ers and I have managed to spend most of the weekends outside Auckland. Facebook is a great way to meet new people and I have met great new friends to travel with. I love spending time tramping, kayaking, swimming, camping and relaxing. A few places I visited this year include New Plymouth, Bay of Plenty, Coromandel, Wellington and the Bay of Islands. Besides these thrilling weekends, I spend a lot of hours in the yoga studio. It is the best way to get rid of excessive energy and escape to a little bit of peace during the day.

Some adventures around the North Island.

You depart at the end of December – what are your plans after that?
I am looking forward to spending Christmas at home with my family and friends in the cold Netherlands. After Christmas, I will have time to cross my t’s and dot my i’s regarding my research report and I am looking forward to starting a leadership course in January, because I want to deepen and broaden my understanding of the field of leadership. Last but not least, I will present my research findings at the FM Summit in May 2016. I hope to see you all there! Thanks to everyone who contributed to my lovely stay in New Zealand!



Caught on Camera

There has been lots happening around the country on the events front over the past two months. 

Here’s a photographic round-up of some of the events.
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Deborah Godinet from Auckland Transport spoke at a Women in FM event in October, held in Air New Zealand’s Customer Innovative & Collaboration Centre. 
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Keith Beal, Property and Development Manager for the Catholic Diocese of Christchurch, presented a series of National Breakfasts around the country entitled, ‘Seeing is Believing’, including this session in Hamilton. 
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We met a lot of familiar faces at the FMANZ stand at Facilities Integrate in October. Thanks to all who dropped by to say hello
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In November, WorkSafe presented a series of National Breakfasts to give members a heads-up on the Health & Safety at Work Act. These photos were taken at the Auckland breakfast on 13 November. 

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And this one from the Wellington breakfast. 

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Finally, from last week, the Christmas party in Auckland. 

Keep an eye on the website for dates to mark in your diary next year. It promises to be another full events calendar!


Flying High with Air New Zealand

A Day in the Life of ... Leanne Rudd

Leanne Rudd has worked for Air New Zealand for 15 years, spending the last six years in the Property & Infrastructure Team in the role of Facilities Manager – Commercial. She leads facilities management for 27 commercial sites throughout New Zealand (including Air New Zealand’s head office, call centres, retail sites, warehouse sites, and an events centre) in an overall portfolio of 285 total sites across the Air New Zealand network.   Leanne manages a team of four and in addition oversees the Service Centre (the typical role of a mail centre) and all Air New Zealand’s commercial site contractor interactions. 
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Leanne Rudd, Facilities Manager - Commercial, Air New Zealand
What does your job involve?  
My role involves: 
  • Leading the FM Commercial Portfolio to ensure all sites are maintained and meet regulatory requirements in an efficient and cost effective manner. 
  • Working closely with business stakeholders to be a trusted advisor when operational improvements or changes are required to facilities.
  • Providing visible and motivational leadership to the Facilities Management Commercial Team.
  • Providing support to the overall business to help ensure that Air New Zealand’s sustainability initiatives are achieved.
What does ‘facilities management’ mean to you?
It’s about being able to provide an optimal working environment so our staff can focus on delivering their business objectives.

What is a typical day like for you?
A typical a day for me would include:
  • Managing the reactive and preventative maintenance for each of the sites.
  • Engaging with and managing contractors when they are onsite to ensure any work completed is to the required standard together with ensuring all work complies with Air New Zealand’s health and safety standards.
  • Engaging with staff in the business to understand and deliver on their property and infrastructure requirements.
  • Providing support to my team.    
What are some of the challenges of your job from an FM point of view?
Anticipating business needs before we know what they are, especially in an ever-changing, multi-faceted industry like aviation.
What’s the most interesting element of your job from an FM perspective?
Air New Zealand is a dynamic business, so it’s the continual change and the learnings that come with that. 
What are some of things you like most about your job/about working in FM? 
It’s very much hands-on, not desk bound; the diversity, as no two days are the same; and the variety of people I engage with across the business and at all levels.
What do you think are the most important skills required to carry out your job?
Being adaptable, the ability to make decisions under pressure, the ability to solve problems, having good listening skills and being able to communicate across all levels of the business.  It’s also really important that you are able to build relationships so you can work collaboratively to ensure everyone is working towards the common goal.  
Many FMers describe themselves as ‘accidental’ facilities managers. How did you get into facilities management?
Initially I was in an operations role and when that was disestablished some years back I decided since I was put out of my comfort zone I would take the opportunity to try a new career path.  The role of Facilities Manager – Commercial was put in front of me.  Despite no formal background in Facilities Management, I believed the skills I had developed over my career were transferrable so I took the plunge and I haven’t looked back!
What is your proudest accomplishment in your career to date?
There have been many over my career.  However within my time as Facilities Manager – Commercial, my proudest accomplishment was managing a project to reorganise and relocate a number of departments across three separate locations (including Air New Zealand’s head office) to align with a new business structure. Prior to the moves taking place, all three sites required renovations to accommodate new layouts. Approximately 1,000 staff were involved in the moves which took place with minimal disruption to business operations.
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'The Hub' - Air New Zealand's Head Office

What advice would you give to someone who is starting out in facilities management?
It’s not about having a trade background, but having the right attitude and being willing to learn. As Richard Branson once said…“If someone offers you an amazing opportunity and you’re not sure you can do it, say yes – then learn how to do it later.”

Staff, colleagues, and contractors will have more respect for you if you are open and honest.  Ask questions, listen to learn and most importantly, admit when you don’t know something.  People are more than happy for you to get back to them – as long as you do.

Learn to network – you’re not on your own.  Don’t try to reinvent the wheel. Nine times out of 10 there may be someone out there who has already solved the problem and will be only too willing to help and share their ideas and solutions.

When you’re not at work, what do you enjoy doing? 
Having time out for me, whether it be spending time with family and friends, getting out and exercising outdoors, gardening or just relaxing with a good book. 


Working Smarter

What To Do When You're Overwhelmed

Robyn Pearce has some advice for when you're feeling overwhelmed - an all too common state at this time of year!  
Martin was a delegate at a conference. We'd been talking about daily planning and 'to do' lists. This is what he shared:

"Robyn, you gave us some great advice about writing a list of all the things to do for the day, identifying just the top five, and working on them. The action of writing down definitely takes away some of the stress, but sometimes, especially if there's pressing deadlines and you can feel a panic attack coming on, the list of 'absolute must do's' seems too long. Very quickly you end up feeling really overwhelmed."

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My advice to him:  If you also quickly jot down, beside each item, an estimate of how long it will take, it has several benefits:
  1. It clears the mind of clutter.
  2. It focuses your attention on what's really important.
  3. It helps you be more realistic about what you really can do, instead of pushing ahead blindly, maybe on things that you've got no chance of achieving.
  4. Probably the most important – it helps you realise that, almost always, the issue is what's in your head, rather than what's on the list. Our mind plays funny tricks! It's amazing how quickly you get through the work once you push the anxiety away, and there's almost always enough time.
Here's another angle from Warren, a really busy businessman.

"I've had a bit of experience with 'overwhelm' in the last couple of years. Often I find that sorting/prioritising a day doesn't do it . . . because I'm looking at a couple of overwhelming weeks!"

What to Do:
  • Get a large sheet of paper (e.g. flipchart page) and draw it into days.
  • Split each day into morning, afternoon, and evening blocks.
  • Transfer your list of 'to-do's onto sticky notes, colour coded for importance and those with hard deadlines.
  • Also note how long each ‘to-do’ will take.
  • Stick the notes onto the big page.

  • You feel good seeing how all this will get done.
  • You can sort and sequence as you go.
  • You can fit in, or decline, the stuff that pops up.
  • You can move the sticky notes around as the week progresses.
  • Extra tip: Make sure to leave a few blank spots!
Too Much Information
And here's one more physical variation, especially useful when there's a lot of data to capture and manage. It's more a simple project management and data capture tool than a prioritising tool. (There are many excellent digital products which do similar things, but a large number of people still like to see things on paper, rather than having to open a computer programme.)

If you're very visual you'll want a large space - flipchart pages are best, or a large whiteboard works well, as long as you can leave it there until you're finished.
  • On the first page identify the broad categories within the project. (You may choose to use a mind map, or a linear bullet list works well too).
  • On subsequent pages, break each category out into key activities.
  • Expand each item with as many details as possible.
  • Identify the critical items for fastest results.
  • With a different coloured pen, give yourself any important target dates.
  • Transfer any time-critical matters into your regular planning tool or diary.

Extra tip:
Leave your lists in sight while the work is in progress - on the flipchart stand, the whiteboard, or pinned on the wall. Even if you're not actively looking at them every day, your subconscious keeps working. You'll be delighted how many of the target dates are met, and how effective you feel.

The key to all these strategies is in writing things down - it unclutters the brain.

Robyn Pearce (Certified Speaking Professional) is ‘the Time Queen’. She mastered her own time challenges and now helps people around the world overcome theirs. She can show you how to transform your time challenges into high productivity and the life balance you desire. Get your free report ‘How to Master Time in Only 90 Seconds’ and ongoing time tips at

All Rights Reserved to Robyn Pearce,, 25 Keven Road, R.D.4 Pukekohe, South Auckland 2679, New Zealand Ph. +64 9 232 0523.


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