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August 2017                                                                                                               Latest news, events & interviews.

In This Issue

  • Letter from Gillian Wess, CEO
    Looking back, looking forward.

  • Members' Corner

    Things to note, including the dates and venue for FM Summit 2018 and a look at the new board.

  • FMANZ Events
    Happenings from around the country.

  • Sponsor Spotlight
    Comfy, stylish furniture ... introducing Zenith Interiors.

  • Q&A
    Congratulations to FMANZ's first UNE Diploma graduate!

  • Soapbox - An Op/Ed Column for Members
    Phoenix Lavin makes the case for taking the word 'accidental' out of the FM lexicon.

  • FM Snippets 
    News from NZ & around the world.

  • A Day in the Life of ... Gregory Emms
    Meet this year's Young Achiever.

Letter from Gillian Wess, CEO

Looking Back, Looking Forward

Kia ora koutou,

Our Association’s annual general meeting lets us pause to take stock not only of our financial health, but also to review the past year and to look towards future activities.

Members gathered for the AGM in Auckland, Hamilton, Wellington and by live stream for the election of new Board members and for FMANZ Chair, Bruce Kenning’s announcement of our new advocacy and education programmes. The management team has been given the green light by the Board to implement an advocacy action plan to raise the profile for FMANZ as the authoritative voice of and for FM in New Zealand, and for an education plan that will build and support professionalism, skills and qualifications at all career levels within our membership.

Branch committees are also holding their AGMs this month, to elect or re-elect committee members who volunteer their time to promote and support the Association. The branches will be a key contributor to both the advocacy and education programmes for identifying issues and trends of importance to our members, and for the hosting of events. The members stepping up to join branch committees will play an increasingly important role in the implementation of the Association’s strategic actions and to drive membership growth.

Another key strategic initiative began recently when the first FMANZ-FMA Taskforce meeting was held. The Taskforce members are Bruce Kenning, Jack Crutzen and myself for FMANZ, together with Bryon Price, George Stamas and Nic Burt for FMA. The Taskforce will work together to advance knowledge, research and education to benefit FMers in New Zealand and Australia.

I can also announce that the FM Summit 2018 will be held at the Viaduct Events Centre, Auckland on 23rd and 24th May. This is a great facility on the Auckland waterfront with superb spaces for plenary and break-out sessions, trade expo and awards dinner. So please diary the dates and watch out for news over the coming months as the Summit programme develops. The FMA’s Ideaction 2018 conference takes place from 27th to 29th May and the Summit Committee will look into possible joint-conference ventures with our Australian colleagues.

Ngâ mihi nui,

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Members' Corner

Things To Note

Nine months and counting! We look forward to welcoming you to the Viaduct Events Centre on Auckland's waterfront, for FM Summit 2018. The Summit will be held on Wednesday 23rd & Thursday 24th May, with an extended option to participate in site visits and excursions on Friday 25th May. Mark it in your diary!

Following a vote by members at the AGM on 10 August, FMANZ welcomes Agnes McCormack and Regan Simpson to the Board. Agnes is Head of Operational Management and Maintenance - Community Facilities with Auckland Council, and Regan is Director, New Zealand with BGIS. Agnes and Regan replace long-serving outgoing Northern Region Board Members Stuart Bryant and David Curry.
New board-453

FMANZ's Board (L-R): Anthony van Meer, Agnes McCormack, Jack Crutzen (Deputy Chair), Veronika Harrison, Bruce Kenning (Chair), Peter Harris and Regan Simpson. Absent: Warren Smith.

There has been a changing of the guard in the Auckland branch committee also, following their AGM on 10 August. Welcome to the new committee: Delwyn Ersec - Opus International, Ben Forrest - Test and Tag, Jim Hayden - ANZ, Chris Jewell - Auckland Council, Peter Matatahi -  PLN Group, Annelore Scheire - Stellar Projects Ltd and Andre Vidoto- Brookfield Global Integrated Solutions.

FMANZ Annual Report 2017 Cover-92

If you haven't done so already, check out the 2017 Annual Report.

The FMANZ Foundation Trust provides financial assistance to people involved in the FM industry. Over the past year, the Trust has been restructured and a new brand created. It will soon be calling for applications for funding from those eligible to apply. The Foundation supports FM people involved with research and education, and provides awards to recognise excellence in tertiary study. It also provides assistance to those in significant hardship or need.

Keep an eye out on the website for a call for applications towards the end of the year. The next Trustee evaluation meeting will be held in April 2018. If you have any questions about the work of the Foundation, please reach out to the Foundation Chairman, Peter Harris,

Large energy-using businesses, carbon emissions and the public sector are key focus areas for EECA Business under the New Zealand Energy Efficiency and Conservation Strategy 2017-2022, which will influence EECA’s work for at least the next five years. The strategy's goal is for New Zealand to have an energy productive and low emissions economy. Its priority areas are process heat, transport and innovative and efficient use of electricity.

"The EECA Business programme is prioritising work that makes the biggest energy efficiency and carbon savings, particularly in carbon-intensive areas such as process heat and transport," says Greg Visser, Group Manager Market Engagement. “Large energy-using businesses with high carbon emissions will be a key focus, along with the public sector, which has an important leadership role to play.”

The criteria for funding has been updated to reflect these priorities. For advice on how EECA can help your business, talk to your EECA Business account manager or see here for more information.

FMANZ took part in Constructive 2017, the New Zealand Construction Industry Forum held in Auckland from 2-4 August. The event is the only “all of industry” forum, bringing together the entire supply chain. The enduring theme is collaboration and the focus is on breaking down the industry silos to deliver the step change required to respond to New Zealand’s growing building and construction demands.

Finance Minister Hon Steven Joyce outlined key initiatives to increase housing supply and improve infrastructure. He stressed the importance of increased visibility of the construction pipeline, the whole of life approach to building projects and improving procurement practices. He welcomed the opportunity to hear a strong, united view from industry.

Opposition Spokesperson for Building and Construction Mr Phil Twyford’s focused on his party’s intention to build through the troughs and deliver 100,000 houses over 10 years. Mr Twyford highlighted the importance of developing and training the workforce. He noted that the Opposition would make it mandatory for New Zealand building companies tendering for work from the Government to include apprentices in their bids.

You can read more here or check out their website.

The Government Property Group, as part of the Ministry of Business, Innovation and Employment (MBIE), leads and assists government agencies in meeting the goals set by Government for the efficient and effective management of the Crown estate.  All-of-Government (AoG) contracts harness the collective purchasing power of government by establishing single supply agreements for selected common goods and services. They also standardise procurement engagement with government and reduce transaction costs. 

FMANZ members may be interested to note that the Government Property Group has issued a Request for Proposals (RFP) for a Facilities Management Services (FMS) solution, via the New Zealand Government Electronic Tenders Service (GETS) (see Rfx ID18747995).

The objectives of this new solution are:
• Efficiency - create opportunities to leverage the Government’s collective buying power, minimising procurement exercises leading to efficiencies of time and cost for Agencies.
• Visibility - build visibility and understanding across Government purchasing of FMS, creating the opportunity to strategically manage property and associated budgets.
• Consistency – create consistent Facilities Management and property standards across Participating Agencies and the Government as a whole.
• Quality Data - collect quality information, data and cost reporting, providing the opportunity to build benchmarks and assist with creating strategic directions for Government property.
• Proactive Asset Management – develop proactive asset management practices and asset life cycle methodologies creating cost and time efficiencies, as well as more effective use of assets across Government.

The deadline for responses is 12pm, Friday 1 September 2017. You can find further information on the Facilities Management Services here.  If you have any questions, please email the Government Property Group on

Stay connected by joining our LinkedIn group, and following us on Facebook. If you're on the hunt for a new job, or have one to advertise, make sure you check out our online Job Centre. Recently posted: a Facilities Manager's position with the Ministry of Foreign Affairs and Trade.



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FMANZ Events

Happenings Around the Country 


The last couple of months have seen members turning out in force up and down the country for a variety of events. These events have included the Christchurch and Wellington Passive Fire Breakfast Seminars, with speaker Joe Gilmartin; Quiz Nights in Hamilton (sponsored by Proservice - PPCS) and Wellington (sponsored by RESENE); a Leading Through Change presentation by Cherri Holland in Auckland, sponsored by Potter Interior Systems and the National AGM, livestreamed around the country.

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The Wellington Quiz Night. Congratulations to Dan's Fans who won by 1.5 points, closely followed by Hungry Hippos.

Stephanie F-801

Congratulations to Stephanie Forrest who received her Branch Service Award at the Wellington National Breakfast.

Upcoming Events ...

18 August: FMANZ Otago Branch Committee formation & Forsyth Barr Stadium tour, Dunedin.
24-25 August: Energy Management for Facilities Managers training course, Wellington.
29-30 August: Association of Building Compliance 2017 Conference, Ellerslie Event Centre, Auckland.
6-7 September: BSCNZ's two-day conference, 'Cleaning for a Brighter Future', Novotel Rotorua Lakeside.

8 September: National Breakfast (Passive Energy), Hamilton.
15 September: National Breakfast (Passive Energy), Wellington.

21 September: Legalwise Seminar - Building and Construction Law: Key Developments, Stamford Plaza Auckland. (Mention you are an FMANZ member to receive a discount.) 

22 September: National Breakfast (Passive Energy), Christchurch.

27-28 September: Facilities Integrate, ASB Showgrounds, Auckland. Visit us at stand G29, and come along to the Auckland National Breakfast (Passive Energy) on Thursday 28 September. Also, don't miss the panel discussion hosted by FMANZ. 
19 October: Virtual Reality for Design & Augmented Reality for FMs, Auckland.

If you have any queries about, or ideas for events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.




Introducing Zenith Interiors 


Did the stylish furniture in the O Room at Villa Maria catch your eye (and comfort your body) at this year’s FM Summit? The contemporary work pods  were kindly supplied by FMANZ Diamond Sponsor, Zenith Interiors, an Australasian company that provides innovative solutions for corporate and commercial environments around the world.

zenith 3-677What sets this long-standing design champion apart from their competitors is they not only ‘provide furniture’, but actively collaborate with organisations to develop inventive workplace solutions to engage their employees by creating spaces with products that are functional, appealing and forward-thinking.

“By gaining a deep understanding of the organisations’ needs, we help to create work environments that bring people together to share, collaborate, socialise and learn,” says Zenith’s director, Barbara Schmidt. “Zenith understands that office environments today are about leading-edge technology, collaboration and community. “We are passionate about designing, manufacturing, distributing and supplying the very solutions, aligned with current thinking and trends. In turn, our clients receive ideas, experience, expertise and locally-manufactured best-in-class products.” Check out some of their projects here.

Zenith are champions of the ‘Made Local’ movement, and their talented trans-Tasman design team includes Lower Hutt-based Formway Design, whose performance seating products remain bestsellers for Zenith. Formway became part of the Zenith Group in 2010, the year Australian-headquartered Zenith started operations in Auckland and Wellington. In 2015 they opened a showroom in Christchurch.

Head to to view the range of products Zenith offers, and to learn more about the company. To contact  Maurice Ward, General Manager, NZ, phone him on 027 6005716 or email

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Congratulations to FMANZ's First UNE Diploma Graduate


Congratulations to Ashlee Jepson, our first member to graduate with a Diploma of Facilities Management! The online course is presented by the Facility Management Association of Australia (FMA) and the University of New England (UNE).

A Facilities Manager with Precinct Properties in Wellington, Ashlee read about the diploma on FMANZ’s website, following attendance at a number of association events. “After reading through the course information, it sounded like something that would be a great stepping stone for my work,” she says.

On moving to Wellington from Christchurch with no experience in FM, Ashlee was introduced to a concierge role through a recruitment agency and after nine months in that position, an opportunity for a Facility Assistant opened up. After two years  Ashlee was promoted to Facility Manager and given her own assets to manage. Ashlee’s current role with Precinct includes managing the day to day operation of commercial buildings, alongside project work within the facilities, such as upgrading the access control system, hydraulic system upgrade, refurbishing bathrooms etc. Looking to the future, Ashlee would like to focus on sustainability within FM, and is interested in becoming more involved in the structural engineering side of buildings. This is Ashlee’s first FM qualification.

When did you enrol in the FMA Diploma, and how long did it take to complete?
The course is expected to take between 18-24 months. I was first enrolled in March 2016, with my first assignment due in May 2016. I completed my last assignment in May 2017.

What motivated you to do the Diploma?
After working in the FM industry for four years, I wanted to step up and gain more knowledge to further my career.

How did you find studying, alongside working?
In the beginning it was tricky to find a work/life/study balance, however after completing the first few assignments I found a balance and structure for completing each assignment and stuck to it throughout the rest of the Diploma. I was also supported at work to undertake any research required during the working day.

What were the main challenges?
There was a lot of referencing to Australian Standards that are different or not applicable in New Zealand. It was more about trying to find the NZ equivalent first to research and then work the assignment answers around the way things are managed within the assets we look after.

What do you think the benefits of having completed the Diploma are/will be?
The Diploma provides a different way of thinking about the way assets are managed and situations that may arise. It makes you step back to the basics and really think about what needs to be done in each area, from safety and managing risks, to developing innovative ideas to help improve the operation or sustainability of each asset.

Any advice to share with other members who are considering the Diploma?
I definitely recommend going for it. There are so many things to learn even for those who have been in the industry for a long period of time. The Diploma covers a wide range of topics that encourages everyone to really think about the role of an FM and alternative ways to undertake day to day tasks.

Click here to learn more about the Diploma.




Soapbox - An Op/Ed Column for Members 

It's No Accident

Phoenix Lavin, Design & Construction Interface & Transition Manager with Programmed Facility Management in Wellington,  makes the case for taking the word 'accidental' out of the FM lexicon. We welcome contributions and hope this column will encourage the expression of opinions, ideas and dialogue within FMANZ/ FM in NZ.

Accidental - In general, an unplanned, unexpected, and un-designed (not purposefully caused) event which occurs suddenly and causes (1) injury or loss, (2) a decrease in value of the resources, or (3) an increase in liabilities

accidentI attended a FM conference recently where the term accidental or chance in relation to choosing a career in FM was being used. Almost all the speakers using these terms have had careers within architecture, economics, property management or engineering. It was as if they were apologising for leaving their field of expertise to join Facilities Management; an industry which does not have a clear pathway from high school to the boardroom in NZ.

Any practicing lawyer, doctor, teacher or accountant will tell you that their degree merely gave them the starting point for their career, a platform on which to enter the workforce. FM provides multiple entry points for those wishing to commence a career in what is one of the most diverse and truly global industries in today’s market.

The very fact that almost all Facilities Managers will seek to further their education within Facilities Management even after obtaining other qualifications means that FM is set to be the ultimate champion of disruptive innovation within the workforce. Whilst other business are being disrupted via technology - think Xero Accounting software as an example - Facilities Management has the distinct advantage in a career zone that will require flexibility and adaptability now and in the future in so far as there is no one direct pathway into our profession.

This diversity needs to be celebrated and expanded on, not compressed and restricted. Many of you would have seen this diagram at some stage. There is no one course, qualification or educational pathway which will give you exposure to all of these facets and that is why having a multiply pathway entry into Facilities Management gains us a competitive advantage in relation to those seeking a new career.

As managers we can poach outstanding candidates, leaders, innovators and critical thinkers from a host of industries and take advantage of the investment other professions have had in the start of their start career. In turn, their experience helps sharpens our industry needs thus meaning we are not restrained by a legacy of education, history and tradition and therefore we remain nimble in an ever changing world. Our diversity means that it is possible to move within our industry without having to change careers. That means that not only will we attract people into our profession, but they can change their focus and jobs without leaving the profession completely. This in turn means that we can retain and gain – two driving issues in the employment of Millennials.

If the leaders of our organisations such as BIFM and FMA and FMANZ keep describing their career choice as an accident or a chance, we can’t expect those outside of our profession to have confidence in our profession as the credibility we attempt to establish is eroded via the use of poorly chosen words.

So here is why none of us are “Accidents”. The moment we cross-reference our skillsset against an application for a position within the FM industry, we made a clear and purposeful choice to move from our current career/job into a position which allowed us to capitalise on those very skills. Our platform to success is our previous experience and our ability to transfer those skills into a profession where no two days are the same.

At this same conference, we posed questions and possible solutions as to how we elevate the recognition of Facilities Management and attract younger people into our profession. My answer is, stop referring to your choice as an accident. The word accident plays on the sub-conscious reaction, it does nothing to inspire and creates minimal exceptions. Accidents tend not to leave positive results. Promote your employment choice using positive terms and references. Language is a powerful tool and one that we should take advantage of.

If you have an opinion on an issue you'd like to share with colleagues, or would like to start a conversation within the industry, please email Sara at




News from NZ and Around the World

What is FM?
definitionBIFM has formally adopted the definition of facilities management as issued by the International Organisation for Standardisation (ISO). The definition forms part of a new standard, ISO 41011:2017 Facility management – Vocabulary, which was published in April this year. The definition finalised in the standards is: Facility management (facilities management, FM) — organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business. Read more here.

FM skills shortage looming
Speaking of BIFM, they've said that the FM sector could face a skills shortage as a result of any change in immigration policy following Brexit. The body made the comments as it welcomed a review by the Government to examine post-Brexit skills needs. Find out more here.

grenfell-94Grenfell Tower Enquiry
Staying in the UK, an independent review of building regulations and fire safety is to be carried out and a final report published “no later than next spring”, says the British government. This follows the fatal fire at Grenfell Tower that raised serious questions about the fire safety of high-rise residential buildings, and subsequent government testing of aluminium composite material (ACM) cladding from similar buildings across the country. Read more here.

Fire safety issues addressed
In the wake of the Grenfell Tower fire, serious concerns and questions around flammability of exterior cladding, the lack of fire sprinklers and the notion of “shelter in place,” among other subjects, were brought to the forefront by the news media and the public at large. Jim Pauley, president and CEO of the National Fire Protection Association (NFPA), addressed these troubling fire safety issues in the NFPA Journal, the association’s membership publication.

Combustible cladding at home
And closer to home, two Auckland buildings identified as having combustible cladding were named in the media. TVNZ reported the buildings were the Spencer on Byron in Takapuna and the Nautilus in Orewa. Auckland Council started looking into the cladding on high-rise buildings in the wake of London's Grenfell Tower disaster. The council said it had already identified 90 buildings of interest and had reviewed 21 of those. Read more here.

BIM-784The benefits of BIM
Building Information Modelling (BIM) has the potential to deliver significant benefits to the facilities management industry, according to the results of a new survey published by BIFM. The FM Awareness of Building Information Modelling survey, developed in partnership with Liverpool John Moores University and the Zurich University of Applied Sciences, aims to establish a benchmark of the current perceptions of the impact of BIM on the FM sector and the benefits and challenges it presents. Read the key findings here.

happy-513Designing workplaces for happiness
Corporate real estate firms are contending more and more with how the design of workplaces can make their employees more productive – and happier. Read more here.

Reaping the awards of good design
Developers and landlords who invest to create offices that embody the focus on occupant well-being will reap their rewards commercially, while those who don’t will face diminishing returns, according to a new report from global real estate services firm Cushman & Wakefield. The Well Workplace report maps out the major trends, opportunities and challenges of the future facing owners and occupiers of commercial office space due to the growing emphasis on employee health and vitality as part of the work environment. Find out more here.

height yellow-845Safety at height
Providing the right tools for the job is paramount for workers working at height to avoid life-changing injuries, says WorkSafe. Two workers were doing fire alarm installation work for Ask Metro Fire Ltd when one fell from a ladder and is now a tetraplegic. They were shifting wires previously installed by their company. In the absence of the right tool for the job, the victim placed a 6-ft ladder on top of a mobile scaffold and in doing so ended up above the limited protection of the basic scaffold guard rail and fell less than three metres to the concrete floor. Read more here.

Measuring safety culture
Safety culture is difficult to measure – how do you measure values, attitudes and beliefs? Check out 25 ways to tell whether or not your workplace has an awesome safety culture.

gardenThe benefits of gardens in healthcare facilities
The concepts of biophilic and people-centred design to help improve the quality of healthcare and patient outcomes around the world is one step closer to being realised thanks to critically-acclaimed Queensland research. The research paper ‘Normalcy in healthcare design: An extension of the natural and built environment’ outlines the case for gardens in healthcare facilities. More here.

Champions of the workplace
FM professionals are increasingly making a shift from being compliance and service providers to becoming champions of holistic workplace experiences, according to ISS. Find out how to make sure that you get the most success in your role as a Facilities Manager in the future by downloading the ISS 2020 Vision: The future of Service Management research, developed in cooperation with IFMA, CoreNet Global and CIFS.

uniChanging universities
Changes in society and the job market are forcing tertiary education providers to reassess the way they provide education. Jane Hill from Chow:Hill Architects and Te Ari Prendergast from TOA Architects investigate how architects can equip today’s learners for an ongoing climate of change here.

earthquake prone bldgs-389
Managing EPBs

The new national framework for managing earthquake-prone buildings (EPBs) that became effective on 1 July has brought several changes. These include a national register, new forms of EPB notice that must be displayed prominently on all EBPs and set time frames for assessment and strengthening. Find out more here.

Are we overbuilding?
world-922Across the globe, an unprecedented office building boom is underway, with more than 700 million square feet of space under construction that will deliver between now and the end of 2019, global real estate services firm Cushman & Wakefield’s (C&W) Global Office Forecast reports. The firm says that’s the equivalent of recreating five cities worth of office inventory — Washington, DC; Dallas; London; Singapore and Shanghai — over the next three years. Read more here.

The science of FM
Where do scientists want to work? See which cities they're choosing, and learn how FMs can play a role in attracting talent here.

millennials-538Youth-focussed workplace
How can companies make sure to amaze the tech-savvy and interconnected Millennials and Generation Z’s? ISS spoke to the ISS 2020 Vision – Future of Service Management contributor, customer service expert, keynote speaker and New York Times bestselling author; Shep Hyken to find out. Read more here.

The next generation of FMs
Keeping with that topic, hear what Graham Constable, a senior consultant at BigPictureFM and author of the popular ‘Connections’ column in FM‘s print magazine, has to say about the next generation of FMs in this video.

sustainabilityReducing your business footprint
Small, individual changes made throughout the workday can add up to a significant impact. ISS shares 10 ways you can start enhancing workplace sustainability today.

Improving HVAC
Advancements in data analysis can help facilities managers drive major improvements and efficiencies in HVAC, says Schneider Electric’s Cara Ryan. Find out more here.

Boosting productivity
Workplaces centred on people’s needs could improve performance and help tackle the UK’s yawning productivity gap, reports a study conducted by researchers from Imperial College London in partnership with Atkins, the design, engineering and project management consultancy. They say applying design thinking to boost workplace productivity by 5-8 per cent could contribute up to £20 billion to GDP. Read more here.

coworkingWhy co-working?
Co-working is here to stay, says ISS. So, what can we learn from co-working spaces? And why are people so madly in love with them? Find out here.

FM outsourcing
An interesting article on what could be causing Facilities Management outsourcing to fail ...

FM transformation
Technology innovation, new business models, emerging value propositions, and creative new service offerings are transforming FM in the United Kingdom, according to a recent report from growth partnership company Frost & Sullivan. The U.K. FM market is moving toward service integration with sophisticated advisory services focused on business productivity; however, FM services are commoditizing, and organic growth is hard to find, according to the report. Read more here.

architecture finalists-510Top buildings
Located from the top of the North Island to the bottom of the South and ranging from art galleries and houses to office buildings and pavilions, 51 projects have been shortlisted in the 2017 New Zealand Architecture Awards. The 2017 New Zealand Architecture Awards will be announced in November.

Pictured: Commercial category finalist: South Bloc, Hamilton by Edwards White Architects.

Vernacular-260Built to the conditions
Click here to see examples of 20 vernacular buildings from across the globe. The word vernacular is derived from the Latin vernaculus, meaning ‘domestic, native, indigenous’, and in the architecture sense it means much the same: functional, community-built structures that take advantage of local materials and resources and respond to the climate, culture and surrounding landscape.

Pictured: A traditional floating village composed of stilt houses on Inle lake in Myanmar. Made of wood and woven bamboo, many of these homes are surrounded by floating gardens. Everything here is undertaken by boat.

To keep up to date with building projects in NZ, sign up for Architecture Now’s free newsletter here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

 A Day in the Life Of ... Gregory Emms

Meet Gregory Emms, FMANZ's 2017 Young Achiever and the Senior Project Engineer for the Integrated Facilities Management (IFM) team at Downer New Zealand (Wellington). He is part of a team of 18 people who deliver FM services to Transpower New Zealand, from Taupo through to Invercargill. Greg (31) has a degree in Building Science and a postgraduate diploma in Project Management, and has worked on major infrastructure projects in New Zealand, Australia, the Solomon Islands and Mongolia. He has been part of Downer’s IFM team for 18 months.

FMANZ Young Achiever Award Winner-136What does your job involve?
I lead the regional FM capex and opex project delivery of Transpower’s 15 Year Project Plan which ensures their substation buildings and grounds fleet are maintained to an optimum level. This involves the effective management of 138 different substation sites around the lower North Island and South Island and includes project scoping and delivery, financial management and design reporting. The ultimate goal is to ensure the 15 year Project Plan accurately targets the needs of Transpower’s buildings and grounds fleet whilst balancing the need of priorities and objectives.

What does ‘facilities management’ mean to you/your organisation?
FM for me is all about being able to provide a great level of service and to do my part to “keep the lights on”. It involves constantly being on the lookout for new innovative ideas as well as building relationships with the client and other service providers.
FM is a critical requirement in maintaining and sustaining our national infrastructure and Transpower NZ (‘Bringing power to the people’) is a critical component of every New Zealander’s life through the provision of power across the country.
Downer NZ works across all aspects of construction, maintenance, management and innovation for New Zealand’s essential services and critical national infrastructure. Downer NZ and Transpower NZ have a very good contractor - client relationship, and that makes my job so much more important.
For me, to be part of this essential facilities management requirement, to maintain and manage our critical national power resource makes me exceptionally proud – it’s a role and job I take very seriously, and … one which is totally enjoyable!

What is a typical day like for you?
My days are quite varied. Typically it starts at our main office in Porirua, planning my day. Due to the geographical spread of the various substation sites, good planning is essential to ensure the best use of my time. I travel to project sites at least 3-4 times per week where I scope future projects, manage our subcontractors and monitor project delivery. This can involve long days in the car or time spent at airports. When in the office I am generally either writing design reports qualifying the need for expenditure or liaising with my peers on the general day-to-day running of our FM contract.

What are some of the challenges of your job/your organisation from an FM point of view?
The main challenge for me is managing a variety of subcontractors across a large geographical area to ensure consistency of work, both from a safety and quality perspective. This can often be difficult when attempting to resolve subcontractor queries remotely, where travel to the site can take up to half a day.

Manapouri Substation - Lake-916What’s the most interesting/enjoyable element of your job?
The most interesting element of my job is being able to travel the countryside to places I have never been before to undertake our project work. I think it’s fair to say we as Kiwis generally take our own backyard for granted. There are some stunning places out there which I would never have otherwise seen. A great example of this was my first visit to the Manapouri Substation to scope a design for a small building upgrade. Travelling by boat to site, across Lake Manapouri, as the sun was coming up over the surrounding mountains has to date been my best morning on the job.

What do you think are the most important skills required by an FM professional?
Other than the essentials of good communication, developing and maintaining professional relationships and trust, I have found that good problem solving skills and a commitment to delivering are the most important skills required by an FM professional.

How did you get into facilities management?
Following a career working on major infrastructure projects in New Zealand, Australia, the Solomon Islands and Mongolia, I felt that a change was required. Having completed a Building Science degree at university and a Postgraduate Diploma in Project Management soon after, FM seemed like an exciting opportunity. I was fortunate enough to be selected for the role I am in now, and have never looked back.

Solomon Islands-781What is the proudest accomplishment in your career to date?
In 2008 I travelled to the Solomon Islands as a Construction Manager for an international construction company. Part of my role during that time was to build new infrastructure for the local communities. I was very proud to leave after two years knowing that I had contributed to the construction of these facilities, and more importantly, I had worked with the local community to develop and implement their own FM strategy to ensure their new assets would last well into the future.

What advice would you give to someone who is starting out in FM?
Just get out there and grab every opportunity that you can, and most importantly enjoy it along the way. FM requires a wide ranging skill set from good communication and problem solving skills, to subcontractor and relationship management. These are all great skills to learn for a young, enthusiastic person.

When you’re not at work, what do you enjoy doing?
I really enjoy the outdoors and being active. In the summertime this involves hiking through the various mountain ranges staying overnight in the DOC huts. In the winter ime I am an avid snowboarder and am always keeping an eye out for the next powder day.



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