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April 2017                                                                                                               Latest news, events & interviews.

In This Issue

Letter from Gillian Wess, CEO

Focusing on the Future

Kia ora koutou,

I have enjoyed the opportunity to travel to our branches in Christchurch and Wellington, and also to attend the inaugural meeting of the Dunedin branch. It is important for me to see FMANZ in action and to be in touch with the members who form the strong heart of the Association. FMANZ now has a national reach, and as we keep moving forward all members have a contribution to make to being the voice of, and for, FM.

The branch committees carry out important work in their regions. We should acknowledge their hardworking voluntary roles in delivering our educational and networking programmes, and also the valuable feedback they provide to enable the operations team to be more aware of, and responsive to, the practical implementation of FMANZ’s strategic goals.

The FM Summit is now only a few weeks away. If you haven’t yet registered, I encourage you to do so. The Summit is every member’s annual opportunity to experience FMANZ as a national entity. I am proud of the planning work undertaken by the Summit Committee and the ops team to bring together the stellar two-day line-up of inspirational speakers and educational seminars. We welcome FMANZ’s sponsors and trade exhibitors who all join us as we focus on “Forward FM”. I am also pleased with the interest expressed in the “Forward FMANZ” forum when members can participate in a discussion on your association’s future.

The Summit Gala Awards Dinner will also be a special occasion as we recognise members who have made a special contribution to FM and the Association, and take the time to reflect in celebratory style on the important role that each of our members can play in furthering the growth and recognition of our industry.

I very much look forward to meeting you there.

Nga mihi,

Gillian Wess
Chief Executive

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Don't Miss FM Summit 2017!

Three Weeks and Counting ...

FM Summit 17-55The future is (almost) here! In three weeks time FM professionals from around the country will converge on Villa Maria Estate in Auckland for the FM event of the year. And 2017 is shaping up to be the best Summit yet!

As always, we have a fantastic line-up of speakers to educate, challenge and enlighten you on all things facilities and management-related. Our vibrant ‘Forward FM’ programme has relevance and applicability to Facilities Managers at every stage of their career. With over 20 high-calibre speakers, all respected leaders in their fields, you can look forward to a rich programme that balances big picture thought leadership issues, with practical seminars that will provide you with real-world knowledge you can take back to the office and use 'today'.

Running alongside this are a raft of fresh new features, which include a panel discussion on lessons learnt from the Christchurch and more recent earthquakes, and one on the future of FMANZ; FM 101 sessions - quick-fire practical information particularly useful to those new to the industry; breakfast networking opportunities; a virtual reality 'tour' that proves the future is here; a fantastic trade exhibitor competition and much, much more.

You can choose to come for one day only (Day 1 - Conference; Day 2 - Seminar) or make the most of what's on offer and register for both. Registration information here.

Ben Hurley-747Plus, don't miss the FM night of the year - the Gala Awards Dinner, hosted by award-winning comedian Ben Hurley, 2016’s Comedian of the Year and star of the hit TV3 Show 7 Days. We look forward to finding out who the 2017 Awards winners will be! 

Wednesday 3 & Thursday 4 May
Villa Maria Estate in Auckland

Book Now!

Don’t miss this once-in-a-year opportunity to network, upskill and look to the future!





 Take Part in the Industry Survey

Census Seeks Insight into FM on Both Sides of the Tasman

We are looking forward to welcoming our Australian colleagues Kristiana Greenwood (Chair) and Nic Burt (CEO) from the Facility Management Association of Australia (FMA) to the FM Summit. Kristiana and Nic will join Gillian Wess and the Board for a working and knowledge sharing session in Auckland the day before the Summit.

The two associations collaborate on a number of initiatives, including the annual Facilities Management Industry Census. Now in its fifth year, the Census Survey seeks information that will allow FMA and FMANZ to continue to develop a wide-ranging picture of the trends and insights that affect the industry today while assessing where it is heading tomorrow.

FMA, in partnership with Programmed Facility Management and with the support of FMANZ, is calling on FM industry professionals (suppliers and practitioners) to take part in the 2016-17 Industry Census Survey. By offering essential and often surprising insights into areas critical to the growth and strategic direction of FM, the Census is a valuable resource for individuals and organisations working in the FM industry today.

To ensure an accurate and holistic view of the industry in both Australia and in New Zealand is captured, your input is vital! (The survey takes about 15 minutes to complete.)

Click here to start the survey now.

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FMANZ Events

Happenings Around the Country 

As well as the Summit on 3-4 May, there's a lot happening up and down the country in the coming months. Here are a few dates to mark in your diary. For a full Events Calendar, click here.

18 May - World FM Day Quiz - Auckland, Hamilton & Christchurch
WORLDFMDAY 2017 logo-new-sizeWhy not get a team together for a fun question-full night to celebrate World FM Day? Bring an FM friend! Note: Wellington will hold their quiz in July.

The date for World FM Day this year is 17 May, with events being held around the world between 15-19 May. Each year, World FM Day showcases the vital ways the FM sector contribute to businesses worldwide while raising the profile of the FM profession across the globe. The theme for 2017 is 'Enabling Positive Experiences', highlighting how FM plays an integral role in positive customer, client and employee experience. Learn more about World FM Day here.

23-24 May - EMANZ Conference & Exhibition - Wellington
The Energy Management Association (EMANZ) invites FMANZ members to their 'Disruptive Innovation' exhibition and conference in Wellington. The exhibition is open this year which means you can pop in at no cost even if you don't want to attend the full conference. As an affiliate organisation, FMANZ members enjoy the affiliate discount on delegate registration. For more information, click here.

June - National Breakfast Seminars
A series of National Breakfast Seminars will be held over four Friday mornings in June. Topic: Passive Fire Protection. Keep these dates free:
Auckland - 9 June
Wellington - 16 June
Christchurch - 23 June
Hamilton & Dunedin - 30 June

10 August - FMANZ AGM
Wherever you are in the country, mark Thursday 10 August in your diary for FMANZ's AGM.


In keeping with the objectives of FMANZ to promote professional FM practice, the Association has a framework that enables the professional competencies and qualifications of its members to be recognised. This framework has been developed against a background of international FM associations, and is used to evaluate members seeking professional accreditation.

As part of the Education Strategy, the Board intends that future events will align with key elements of the Competency Framework. These elements are:

A. Operations and Maintenance – Topics that will advance members’ understanding of operations and maintenance.
B. Facilities Management Planning – Topics that will advance members’ understanding of how to use the FM planning. process effectively, compile and action a useful FM plan, and/or foster an understanding of the human or environmental impacts.
C. Project Management – Topics that will help members manage all stages of a project.
D. Technology and Innovation – Topics that will introduce members to new ideas, technology, materials, models, methods etc. and help them critically evaluate these.
E. Compliance and Regulatory – Topics that will make compliance meaningful and help members ensure that their facilities fully comply with all laws and regulations.
F. Business and Financial Understanding
Topics that will advance members understanding of business performance.
G. Leadership
Topics  that will foster leadership skills.
H. Teamwork & Communication
Topics that will foster effective teamwork and communication.
I. Professionalism
Topics that will foster an understanding of ethical work standards that are fitting for a professional FM manager.

For thought-provoking seminars, keep an eye on the new online Events Calendar that has recently been uploaded to the website. We will be updating this regularly.

A second visit to the Devonport Naval base was again a very interesting insight into what the NZ Defence Force Facilities Managers encounter on a daily basis. We would like to thank Filtercorp , and the NZ Defence Force for making this possible for our members. 

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IS IT A BIRD ... ?

At a recent After-5 event, Auckland members got to see drones in action at the Vero Centre, thanks to Garman Aviation and FlyUAV. Gareth Lawrenson from Garman Aviation talked about the many uses and benefits of drone technology in FM. A fun and informative time had by all!

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Garman Logo

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If you have any queries about events, please email or contact your local Branch Committee.



Members' Corner

Things of Interest


The Board has approved the establishment of an Otago Branch, based in Dunedin. Going forward, National Breakfast Seminars will be held in Dunedin, this year in June, September and November. We will be seeking members to form an Otago Branch Committee. If you are interested in being involved, or have any questions about the new branch, please contact Sascha


Auckland branch-505
Due to a number of long-serving members stepping down, the Auckland and Wellington branches are putting the call out for new committee members. “Being a committee member is about much more than simply attending meetings," says Auckland Branch Chair Vince Morgan. "You should see it as an active, not a passive, role as there is a level of commitment to be made." The committees are looking for professionals from across the FM spectrum - those new to FM, more experienced FMers, service providers and consultants - who want to play a more active role in the Association. Working with FMANZ's Events Manager, one of the key tasks of the committees is to plan events that will be of interest to members. "From this a person is nominated to liaise with the respective parties and organise times and dates. It just takes a few phone calls and a bit of time."

While monthly meetings have a formal structure, Vince says they are informal in nature. "Our discussions are wide and varied, as you would except from the FM world; not just about events but also attracting new members to FMANZ and promoting the branch."

If you are interested in learning more, or are keen to put your name forward for either branch committee, please contact Sascha at

facility perspectives cover-762FACILITY PERSPECTIVES ONLINE

Moving with the times, FMANZ has decided to do away with hard copies of Facility Perspectives magazine and offer members electronic-only access to the quarterly publication. As well as having a positive environmental impact, the move to digital-only benefits FMANZ members, by freeing up $25,000 per year for the association to invest in education, research and advocacy.

To read the latest Facility Perspectives online, click here. (You will receive an email each time FMA publishes a new issue.) If you would like to continue receiving hard copies  you'll find out more about subscriptions here.

If you're on the hunt for a new job, make sure you check out our online Job Centre. Currently advertising: Christchurch City Council and Service Resources Ltd.





News from NZ and Around the World

earthquake-788Earthquake impacts
Paying a premium for greater resilience could be among the long-term outcomes of last year’s November 14 quake, says a Wellington CBD office leasing specialist. Steve Maitland of Colliers International says organisations will also look beyond the CBD as satellite offices become a more attractive option. His comments come after the first post-quake survey of Wellington office vacancies found the most acute shortage of space in almost a decade. Read more here.

cashel mall christchurch b161211 2-223A tale of two cities
While we’re talking about the impact of earthquakes, investor confidence in New Zealand’s commercial and residential property markets remains positive, the latest Colliers International survey results show. But the research also reveals a tale of two post-quake cities, with investors remaining optimistic about the Wellington market and more negative about Christchurch. The quarterly surveys, which track sentiment in the commercial and residential property markets, were conducted by the Colliers International Research and Consultancy team this month. Find out more here and don’t miss our Earthquake panel discussion at the FM Summit. It promises to be an insightful discussion on the lessons to be shared from Christchurch and Wellington.

EECA-101Get tooled up for energy management
Unlike salaries, insurance, or bank fees, your energy use is something you can control - but many businesses are wasting up to 20% of the energy they use. Available to all businesses from SME to large energy users, EECA BUSINESS'S energy management tool makes it quick and easy to take action and the savings go straight into profit. The tool, found here tells you how you can pare back your energy bill and shrink your carbon footprint.

business success-934How FM contributes to business success
Ahead of the publication of the full report, RICS in collaboration with IFMA has published an executive summary of the RICS’ 'Raising the Bar' research series. The new report, written by Occupiers Journal, makes a case for how facilities management contributes to business success and organisational effectiveness. The report reviews the current state of the FM sector. 'Raising the Bar: From Operational Excellence to Strategic Impact in FM' identifies the key issues facing the industry and proposes ways forward for how FM can build recognition and understanding within the boardroom, among other business leaders, and with related infrastructure groups. Find out more here

More findings from the study
The FM sector is facing a shortage of professionals and urgently needs to attract new talent, according to the Raising the Bar study. The study - which surveyed more than 2,500 facilities managers around the world – concludes that the profession must transform its ‘Cinderella’ image to attract diverse new talent, as the average age of the workforce, as found in the survey, is currently 50.9 years. Read more here

older workersKeeping older workers happy
There are clear benefits to employers of retaining older generations of employees and keeping them engaged. In fact, older employees may actually be more adept in their role because of the expertise they have gained; they often have highly developed communication skills and can confidently solve problems, handle tricky situations and contribute well in teams. So how can you make sure you create a fulfilling workplace environment for these highly experienced employees? And what do these generations value in their workplace? ISS shares their insights here

asbestosAsbestos training
WorkSafe is consulting on a draft safe work instrument prescribing training requirements for asbestos removal work. The Asbestos Regulations that came into force on 4 April last year created a new licensing system for asbestos removal and new training requirements for those involved in asbestos removal. Applicants for asbestos removal licences and all workers involved in asbestos removal work must be appropriately trained and hold a certificate for the relevant course. PCBUs must also ensure that asbestos removal work is carried out by an appropriately licensed removalist, who will carry one of two types of asbestos removal licence. Learn more here.

acronyms-942The FM Techno Terminology Jungle
New technology can be overwhelming and the terminology and acronyms associated with it even more so. If you’re a non-digital native you could be struggling to make sense of some of the phraseology and seemingly endless number of acronyms and abbreviations related to the latest innovations, solutions and systems being used within FM. FMANZ Board member Jack Crutzen helps make sense of it all, here.

Rise of the smart building
The prevalence of smart building systems is likely to increase and become functional over the next 12 months, says a British Land report co-produced with Worktech Academy. It adds that by 2020, the physical infrastructure of an office building – and what office workers themselves carry or wear – will be part of one complete smart system, generating and autonomously acting upon all kinds of data. Find out more here.

technology-989Technology driving growth
While we’re on the topic of technology, new research from software company Service Works Group shows that technology is the driving force behind FM productivity and growth. Having conducted industry surveys across the UK last year and Asia Pacific this year, SWG has extensive insight into what’s happening in both regions.
Read more here.

BusinessServices-812User-centric FM
As facilities managers make the shift from being compliance and service providers to becoming champions of the holistic end-user experience, reshaping the industry in a more user-centric fashion will be fundamental for optimal business outcomes in the future, says ISS. Their recent research, conducted with the Copenhagen Institute for Future Studies (CIFS), including a survey of more than 1400 FM experts and service professionals, found that a constantly shifting service landscape will challenge organisations to rethink, reinvent and reset their service strategy.

noise-948Quiet please
Absorbing, diffusing and creating barriers to sound is the best way to eliminate noise in the workplace, says acoustic products manufacturer Saint Gobain Ecophon. Design Guidance on eliminating office noise: a psychoacoustic approach comes after a literature review and research survey by the firm revealed that 75 per cent of perceived noise annoyance can be attributed to personal and psychological factors. Read more here.

air quality-171Breathe easy
Productivity improvements of 8-11 per cent are not uncommon as a result of better air quality, delegates at a recent Workplace Trends conference heard. Sarah Welton, vice-president, from the International WELL Building Standard Institute, told attendees that according to World Green Building Council and Environmental Protection Agency research concentrations of some pollutant indicators can be two to five times higher indoors compared with outdoors. Indoor air quality concerns include inadequate ventilation, contamination from inside the building, contamination from outside the building, microbial contamination, contamination from the building fabric while a small percentage is from unknown sources. Read more here, and be sure to attend the WELL Building seminar at the FM Summit if you want to learn more.

WELL-Building-Standard-872Evaluating wellness
Speaking of well buildings, FMs should formulate a strategy to regularly monitor and evaluate the ‘wellness’ of their buildings, says BSRIA. Dr Michelle Agha-Hossein, sustainable building consultant on BSRIA Sustainable Construction Group, said that from an organisational management point of view, “well-being is a major factor in work quality and productivity and, therefore, business success”. But to manage a building well, Agha-Hossein says, it must be measured. Learn more here.

scotland-498Wellbeing in Scotland
And still on the topic of wellbeing, businesses in Scotland must make wellbeing a key element of their policies if they want to enhance productivity, according to research by the professional body for HR and people development CIPD. You can read the report, which identifies three pillars for a flourishing workplace, here or the article here.

outsourcing-76New models of outsourcing
More and more, organisations are becoming interested in pursuing new models of outsourcing. But what characterises these new outsourcing contracts? And where is this evolution coming from? ISS explores the evolution of outsourcing in this article.

BIM-13Guide for BIM
The British Institute of Facilities Management (BIFM) has published a new guide for FM professionals working with clients on BIM construction projects. Employer’s Information Requirements is a practical 47-page document to support clients using BIM (building information modelling). It shows clients how to specify their exact requirements for the design and construction phase of a built asset through to its full lifetime operation. Find out more here.  (Note: there’s a cost for non-BIFM members.)

office design-410Office Design Consultation
There is an ongoing feeling within the FM discipline that when it comes to office design, facilities managers are not consulted early enough or well enough or consistently enough to ensure that the end result is a workplace that is as functional and as effective as it could be. The reason this feeling persists is that in many cases it is true. Or at least is true to a greater or lesser extent depending on how you view these things. Read more here.

Challenging conventions
Read the latest White Paper – from ‘Challenging Conventions’. You may have to sign up to (it’s free) to download the document.

relationships-469Building relationships pays
Landlords and managers who invest in building relationships with their occupiers will see greater financial returns, according to unpublished research. Consultancy RealService co-funded PhD research by Dr Danielle Sanderson at the Henley Business School, shows that a link exists between customer satisfaction and property performance. A rise in occupier satisfaction by one level (on a five-point scale) will improve total returns by over 1.9 per cent a year, says the study. Find out more here.

green buildings-144Boom in green building materials
The global green building materials sector was worth an estimated US$171,475 million in 2015 and is expected to grow at a CAGR of 11.9% per cent from 2016 to 2022 to reach US$377,029 million by 2022, says Allied Market Research’s Green Building Materials Market by Product Type and by Application—Global Opportunity Analysis and Industry Forecast, 2014–2022. Learn more here.

It pays to be green
Speaking of green buildings, owners of major property portfolios are moving to benchmark all their buildings for energy efficiency as the advantages of owning energy-efficient buildings become more obvious, says the New Zealand Green Building Council (NZGBC). Chief Executive, Andrew Eagles, says both tenants and property owners are realising the benefits of greener buildings. Discover what these benefits are, here.

recycling-383Recycling on the rise in Sydney
In three years, recycling rates from office refurbishment in Sydney have nearly trebled. Studies by the Better Buildings Partnership (BBP) have traced recycling rates from an average of 21 percent in 2014 to over 60 percent in 2016. This success has been driven by public commitments to 60 percent and above resource recovery from BBP members, the development of specialist recycling guidance, standardised reporting and NSW’s ever-increasing landfill levy. Read how you can take responsibility for stripout waste and build your recycling capacity here.

circular-980Wales moves towards a circular economy
While we’re talking reusing and recycling, a £6.5 million fund has been granted to support the Welsh Assembly’s commitment to move towards a circular economy. The Circular Economy Capital Investment Fund, to start from 2019, is said to help increase reuse and recycling opportunities across Wales, with particular support for small and medium-sized enterprises. Read more here.

restroom made from recycled cans-545Upcycled buildings
Further to that, check out some of the cool projects by The Phoenix Commotion, a local building initiative in the US created to prove that constructing homes with recycled and salvaged materials has a viable place in the building industry. Inspirational! (Right: A restroom built out of recycled aluminum cans.)

maritime museum photos-617Plastic fantastic
And on the topic of buildings, could plastic be the architecture world’s most underrepresented and underappreciated material? Until recently, the design industry hasn’t seemed to view lightweight plastic polymers – in the form of ETFE and polycarbonate (PC) – as suitable for use as a primary material. This may be about to change, however, with the more widespread understanding of the benefits of utilising plastic for a wide range of projects, alongside technological innovations that are continually expanding the potential of the material. Read more and see photos here.  Photo: New Zealand Maritime Museum, Auckland by Bossley Architects, 2011. Come along to hear award-winning architect Pete Bossley speak at FM Summit 2017! And to
keep up to date with building projects in NZ, sign up for Architecture Now’s free newsletter here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

 A Day in the Life Of ... YHA's Steve Collier

Managing FM and More

Steve Collier's role as Area Manager with YHA New Zealand sees him managing two backpacker properties in central Auckland, overseeing all FM functions as well as the staffing and business side of things. Steve and this team have just finished a major refurbishment of one of the Auckland properties; a 5 ½ month project which saw them taking the building back to a bare shell and rebuilding, including the installation of 20 en-suite rooms. Steve has been with YHA for almost 11 years.

WSteve-Collier-Aucklandhat does ‘facilities management’ mean to you?
Making sure our properties are fit for purpose and meet the expectations of our customers, in an increasingly competitive business environment.

What is a typical day like for you?
With two properties to look after it is important that we are on top of maintenance so I aim to walk the buildings each day to see if there is anything that needs to be attended to. I then check our daily maintenance log to see if staff have reported anything overnight and will then deal with / call out the contractors to attend to anything that has been identified.

I deal directly with the contractors when they are on site, also making sure that they have been through our H&S requirements before commencing work.
I also work with them in getting quotes ready for work and have run one tender process for contract cleaning for the two properties.

Having sorted out any property issues it is then onto looking at the business with the focus on staffing, our occupancy and what the future is looking like both on a domestic level as well as on an international level.

YHA 3-330What are some of the challenges of your organisation from an FM point of view?
The biggest challenge for us as an organisation is resourcing development and maintenance of our properties.

What’s the most interesting element of your job from an FM perspective?
Planning and completing projects that deliver a great product to our customers and staff.

What are some of the things you like most about working in FM?
The fact that no two days are the same. I can have a picture of what the day will hold but there will always be something that will come up that has to be dealt with, no matter what I had planned. It is these challenges that make each day enjoyable.

What do you think are the most important skills required by an FM professional?
Great communication skills in order to work with and manage a diverse group of stakeholders.

How did you get into facilities management?
I worked my way up through the ranks of YHA, starting in the UK before moving to New Zealand. While my job title is not as an FM, I started to focus on this given that a key part of my role is managing properties and the functions within these to meet the needs of our customers.

I then attended a two day FM workshop and talking to other people there. Their roles were no different from my own; added to this some had come out of the hotel / accommodation sector.

YHA 1-438What is the proudest accomplishment in your career to date?
Completing the refurbishment of the Auckland property and opening it on the date I had said we would open. This was the culmination of 10 year’s hard work.

What advice would you give to someone who is starting out in FM?
Develop great communications skills because working with and managing a diverse group of stakeholders is the biggest challenge.

When you’re not at work, what do you enjoy doing?
Spending time with my family and volunteering – moving to New Zealand I was really impressed with the level of volunteering I saw and how so many things would not happen if it were not for the army of volunteers who give up their time each week, to run activities in our communities.
I have had a few volunteer roles over the years including football coach and scout leader and currently sit on a school board and am also a senior motorsport volunteer.


FMANZ gratefully acknowledges the support of its major sponsors
our Platinum Sponsors

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our Diamond Sponsors


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