FMANZ Emag bannerV3

February 2017                                                                            Latest news, events & interviews.

In This Issue

Letter from Gillian Wess, CEO

Forward FMANZ

Kia ora koutou,

With the summer holidays behind us, the FMANZ new year is forging ahead as we reveal the programme for FM Summit 2017. With its theme of “Forward FM”, the Summit addresses not only the future for facilities management, but also how members can plan a forward pathway for professional development, career advancement and participation with FMANZ. The Summit Committee has engaged an impressive line-up of international and New Zealand inspirational thought-leaders, together with seminar experts and educators across a range of important future-focussed FM issues of people, place and productivity. We will also recognise and celebrate professional achievement at the annual Gala Awards Dinner, and provide many opportunities for you to upskill, socialise and network with colleagues, making valuable connections for the future. Registrations are now open, so I urge you to secure your place and take advantage of the early bird rate so you can look forward to this national premier event on the FMANZ calendar. It will be the go-to event of the year.

I have been planning and looking ahead to my travel around the country starting with a visit to the Southern branch members at their next national breakfast seminar, and then in April to meet Central branch members in Wellington. And with a future eye on establishing a new Otago branch, I will attend FMANZ’s inaugural meeting in Dunedin this month. With members as the core and purpose of the Association, I’m looking forward to seeing FMANZ in action and hearing members’ views on our future development.

FMANZ’s direction is driven by the five pillars of its strategic plan: Leadership, Education, Knowledge, Recognition, Sustainable. FMANZ's active members are represented across the Association – on the board, board committees, branch committees and by attendance at the Summit and branch events - in order to further our interests in each of these focus areas. We should all look ahead to a productive and successful year, and to gaining the rewards and recognition of a strong and effective professional body.

Nga mihi,

Gillian Wess
Chief Executive


Don't Miss FM Summit 2017!

Early Bird Registrations Are Now Open

FM Summit 17-55The future is here! Early Bird registrations for the FM event of the year are now open! We have a fantastic line-up of speakers (our best ever) to educate, challenge and enlighten you on all things facilities and management-related. This year's theme: Forward FM.

When:  Wednesday 3 & Thursday 4 May
Where:  Villa Maria Estate in Auckland

Save Money and Book Now! >>

Registration information >>

Don’t miss this once-in-a-year opportunity to network, upskill and look to the future! As well as two days of thought-leadership sessions and informative seminars, FM Summit 2017 boasts the Gala Awards Dinner, a boutique Trade Expo, a new 'FM 101' series, breakfast sessions, panel discussions and much more!

NZ's FM Night of the Year

Ben Hurley-992The FMANZ Gala Awards Dinner will take place on the evening of Wednesday 3 May. Your MC for the night is 2016’s Comedian of the Year and star of the hit TV3 Show 7 Days, Ben Hurley. One of the success stories of New Zealand stand-up comedy, Ben is a headline act in New Zealand and around the world, having wowed audiences in 10 countries including the UK, Switzerland, Dubai, Spain, Australia, Singapore and Bahrain. As well as last year's prestigious award, Ben has on his shelf an Oddfellows Billy T award and a Fred Dagg award. He has shared the stage with many big international acts, including Irish superstar Ed Byrne who he accompanied on a 70-date sell out tour of the UK and Ireland.

FMANZ’s Summit Committee has been working energetically to put in place a vibrant ‘Forward FM’ programme that has relevance and applicability to Facilities Managers at every career stage. We have over 20 high-calibre speakers, all respected leaders in their fields, and a rich programme that balances big picture thought leadership issues, with practical seminars that will provide you with real-world knowledge you can take back to the office and use immediately.

Day One - Thought Leadership

(R)evolution of Facilities Management - Morris Miselowski - Business Futurist (Australia)
Morris Miselowski - Business Futurist-182
We’re all just one innovation, or technology, away from becoming irrelevant or even worse, extinct and no one – not even the biggest and most established businesses - is safe.
Imagine being able to see into the future. To know what’s about to become big, what’s about to become important and how best to position your business, services and products right now, to profit from it today. Morris Miselowski, world renowned Business Futurist and media broadcaster, has spent the last three decades doing exactly that for corporations and audiences around the globe. Morris will reveal what’s next, after next and beyond next and what these new business and consumer worlds will need, want and demand from Facilities Managers and what you must do right now to ensure you remain relevant and profitable long into your future. Read more here.

Building an Exceptional Leadership Culture - Sina Wendt-Moore, Chief Executive, Leadership NZ
Sina Black jacket-684
How do naturally ‘doing’ FMs become good ‘being’ people, as skilled at managing people as they are at managing facilities?

Sina Wendt-Moore, Chief Executive of Leadership New Zealand, outlines the leadership literacies Facilities Managers need in order to be exceptional leaders in the 21st Century, and addresses some key questions, including: How do we build good teams? How do we create a positive culture within our teams? How do we ensure our teams are diverse enough to thrive? (And why is diversity a good thing?) Who does the power sit with within your organisation and how do they use it? How do you carry your own personal power and what do you do with it?

Read more here.


An Economic Forecast: What Does the Future Hold? - Tony Alexander, Chief Economist, BNZ

Tony Alexander-866Back by popular demand! Can New Zealand continue to record the good economic and jobs growth of the past few years as interest rates rise, Brexit and Trumpit disturb the global order, a general election looms, and the housing market slows down? Maybe, says Economist Tony Alexander. Although global uncertainty is very high, we have good growth support from the recovery in dairy prices, booming tourism and construction, and net migration inflows which as yet show no sign of easing off. But businesses look likely to continue to struggle to find skilled staff and, given that every forecast of a falling housing market has been wrong since 2009, it would be brave to call an end as yet to the current surge. Read more here.


Themes and Obsessions in Architecture - Pete Bossley, Award-winning Architect (NZ)

Pete Bossley-468Multi award-winning architect Pete Bossley explores a range of themes that have run through his design work over the past 30 years, and explain why he believes good architecture is generated from good ideas. Of particular interest to FM professionals, Bossley Architects is currently using highly developed BIM modelling in the design of the new Park Hyatt Hotel on the Auckland waterfront. Pete discusses the impact of these evolving technologies on the design and construction process.

Pete’s key public projects include the New Zealand Maritime Museum; Museum of New Zealand Te Papa Tongarewa; Aotea Centre; Auckland Art Gallery; and the North Shore Exhibition Centre.

Read more here.


Powering Today for Tomorrow - Mark Binns, CEO of Meridian (NZ)

011 Exec - Mark Binns 2013 LR (003)-891As New Zealand’s largest generator of electricity, Meridian Energy invests heavily in future proofing. Meridian’s CEO Mark Binns sheds light on why the company does this, and how - through ensuring a secure supply, investing in new and existing technologies, rolling out smart meters, planning for contingencies and so on. He’ll also update delegates on Meridian’s four-year retail investment programme, which has seen the company streamlining its systems and processes to benefit consumers. Find out what this means for you and your organisation and how the programme can boost your bottom line. Focussing in on facilities, Mark will also discuss how Meridian has future-proofed its new Christchurch office, which boasts a 130% Building Code rating. Find out more here.


A Brave New World: The Changing Face of FM - Richard Fanelli, IFMA Fellow and Architect (US)

Richard Fanelli-292What it means to be a Facilities Manager is set to change dramatically over the coming years. Significant advances in FM education and technology, teamed with the growing demands and expectations of senior management, are creating a ‘perfect storm’ that will transform the FM job description.

As the bar continues to be raised for Facilities Managers, a new game plan for gaining the necessary knowledge, skills and expertise will become critical if you want to survive and thrive in the FM arena. Our international speaker, IFMA Fellow Richard Fanelli, reviews these changes, and outlines what you need to do to prepare yourself for this brave new world.

Read more here.


Day Two - Seminars

Day Two is a made up of 12 facilities and management seminars divided into three broad topics - People;  Place (Practical FM topics); and Productivity (Technology & Innovation). Summit delegates are invited to choose four seminars to attend. Click on the seminar titles below to read more about each session and a bio of the presenter.



Anita Potgieter FonterraContracts Made Easier
Presented by the FMANZ Maintenance Services Standards Committee

From Design to Reality: FM In An Agile Working Environment
Anita Potgieter (pictured), Manager Global Corporate Facilities, Fonterra

WELL Building Syndrome: Is This The Future For The Built Environment?
Anita Milne, Sustainability Leader NZ, Norman, Disney & Young

Healthy Workplaces - Why Do They Matter?
Michael Field, Group Manager Occupational Health, Safety & Wellbeing, Waitemata District Health Board

Lillian Small-982

Place (Practical FM Topics)

20-30% Of Your Current Energy Use Is Probably Waste
Jeremy Allen, Energy Solutions Providers

Optimising Soft Services
Lillian Small (pictured), CEO, Business Services Contractors of New Zealand

Safety in Design - How Are We Supposed To Service That?!
Brian Jones, Hampton Jones Building Specialists

Health & Safety at Work Act - Lessons From The Coalface
Mike Allen, WorkSafe Inspector

David White GPG-354

Productivity (Technology & Innovation)

The Bottom Line: How Space Impacts On Productivity
David White (pictured), Director of the Government Property Group

Intelligent Buildings and the Internet of Things - Filling in the Missing Link
Michael Welzel, Chief Technology Officer, Direct Control Limited

On Shaky Ground - Lessons Learnt from Christchurch and Wellington
Panel discussion moderated by Paul Rogers

Working Together to Achieve Top NABERSNZ Rating
Tim Griffith, National Property Manager, IAG & Craig Stephens, Engineering and Building Services Manager, Goodman



FM Summit Sponsorship & Trade Expo

Don't Miss This Opportunity to Connect with FMs

FM Summit 2017 is the premier event on FMANZ’s calendar each year. With over 300 delegates and an exciting array of speakers, seminars and exhibitor stands, FM Summit 2017 offers suppliers a unique opportunity to connect with Facilities Managers from throughout New Zealand. Facilities Managers are responsible for substantial budgets and the FM Summit is a great chance to showcase your products and services directly to the people you want to target. This is a once-a-year opportunity to engage key industry members and we are delighted to offer a range of sponsorship opportunities and Trade Expo exhibitor stands to companies who provide FM products and services.

FM Summit Sponsorship
bag-739Catch the attention of New Zealand's FM community and get your name front and centre by becoming an FM Summit 2017 Sponsor!There are a variety of packages available, and some fresh opportunities including sponsorship of a new Summit App, and Breakfast in the Marquee. Click here to download the Sponsorship Prospectus or contact Marjolein de Graaf for more information 0211062021.

FM Summit Trade Expo
Have you got a product, system or service you want to tell the FM world about? Don’t miss out on a stand at our boutique Trade Expo, located in the Summit hub, a spacious marquee adjacent to Villa Maria's Barrel Hall and Cellar Door. 
meridian standThis year we are introducing some new features for our exhibitors. These include:

A different layout of the Expo marquee to enable more interaction between Summit delegates and exhibitors.

Smaller stands to create more room for delegates in the marquee.

A mobile App to keep delegates up to date about the programme and to keep sponsors and exhibitors connected with the delegates throughout the Summit.

A “Passport” competition to encourage delegates to visit each exhibitor at the Expo and be in to win a major prize.

Opportunity for exhibitors to provide a 101 session during the lunch time break. This can be an introductory session on a relevant FM topic.

A breakfast buffet will be offered in the Expo marquee on both days of the Summit. This way delegates who arrive early can have breakfast, network and engage with exhibitors.

Please contact Marjolein de Graaf at or on 0211062021 for more information. Be in quick - there are a limited number of stands available!

                                                                                                                                                                                  BACK TO TOP


FMANZ Awards Nominations Close 31 March 

Enjoy Recognition From Your Industry and Peers

If you know someone who is doing a great job in FM and is deserving of recognition by their peers and wider industry, be sure to nominate them for an FMANZ Award. It might be someone in your team, a mentor, or a Facilities Manager outside of your office who you’ve been impressed by. Or, if you feel you're deserving, why not suggest someone puts your name forward? The deadline for nominations has been extended to 5pm on Friday 31 March. Finalists will be announced in April and the awards presented at the FMANZ Gala Awards Dinner, on 3 May.

Enter-Here (1)The Brian Happy Award for Facilities Manager of the Year will be awarded for outstanding performance by an individual working in the FM profession. The judges are looking for nominees who have applied their experience and knowledge to produce exceptional results within their facility and/or organisation, as well as demonstrating excellent personal qualities.

The Young Achiever of the Year Award will be presented to an FM professional under 35 years of age who has shown a strong and on-going commitment to their personal development and that of the wider industry.

Nominees for the Young Achiever Award must be under the age of 35 on 3 May 2017.
Nominees must be a Facilities Management practitioner. For the purposes of these Awards, this includes anyone who organises, controls and coordinates the strategic and operational management of buildings and facilities in public and private organisations to ensure the proper and efficient operation of all physical aspects, including creating and sustaining safe and productive environments for occupants.
Nominations must be submitted on an FMANZ Awards nomination form appropriately covering all judging criteria, with a signed declaration.
Nominees must have been a member of FMANZ for 12 months prior to their nomination being submitted.
Judges, awards committee members and board members are not eligible to enter.
An individual may nominate only one person per year.

Branch and National Service Awards, established last year to recognise the hard work and dedication of FMANZ members at branch and national level, will also be presented at the Gala Awards Dinner in May. Find out more here.

Key Dates

31 March 2017 – Entries close at 5pm.
April 2017 – Finalists announced.
3 May 2017 – Winners announced at the FMANZ Gala Awards Dinner.

For further information, click here, or email




FMANZ Events

Upcoming Events 

There's a lot happening up and down the country in the coming months. Here are a few dates to mark in your diary. For a full Events Calendar, click here.

17 Feb - Auckland
National Breakfast Seminar - Auckland Branch

23 Feb - Dunedin
Inaugural Otago event.

24 Feb - Christchurch
National Breakfast Seminar - Christchurch Branch

8 March - Auckland
Devonport Naval Base Site Visit 
3 March - Waikato/BOP
National Breakfast Seminar - Hamilton Branch

15 or 16 March TBA - Auckland
After-5 event: Use of Drones in FM
More information coming soon.

21 March - Wellington
After-5 event. Topic TBC
More information coming soon.

29 March - Auckland
NZGBC's Green Property Summit
7 April - Wellington
Asbestos Management. Breakfast & Presentation. 

April - Auckland (date TBA)
Fonterra Headquarters visit & presentation
More information coming soon.

3-4 May - Auckland
FM Summit 2017

For any queries about events, please email or contact your local Branch Committee.



Members' Corner

Things of Interest

In response to requests received in our recent members' survey for events to be held in Dunedin, FMANZ is organising an inaugural (free) Dunedin event for members and non-members, on Thursday 23 February - the first step to establishing an Otago branch. Find out more about the event here. For more information on membership, click here, or email

As the new varsity year gets underway, FMANZ wishes AUT’s inaugural FM students good luck with their studies. New Zealand’s first homegrown degree-level qualification, AUT's new Building Engineering major (Bachelor of Engineering Technology), opens its doors to students this month, with a pathway in Asset and Facilities Management. "This is a key milestone in the delivery of FMANZ’s education strategy and a huge leap forward for the FM profession in New Zealand,” says David Curry, Chairman of FMANZ’s Education Committee. “It gives us the opportunity to attract bright young people directly into the industry by offering a recognised degree level qualification with workplace relevance. Given our national shortage of FMers, and the demographic of our current workforce, there should be a ready market for these young graduates when they hit the workforce in just over three years’ time." FM professionals are being asked to help build FM futures in New Zealand by providing scholarships, internships and mentoring opportunities for students. For more information, email Click
here to find out more about the degree.

Looking for a job? Looking for someone to fill a vacancy? We have a Job Centre page on our website.  Ads cost $200 (+ GST), for a period of up to 30 days. Email for more information or to advertise.

Jack Crutzen, Deputy Chair of FMANZ and Director of PRISMA Facilities Management, and Ricky Shaw, Director of Genvio Ltd, have written an article for FMANZ e-mag about strategic FM sourcing models.

Outsourcing of Facilities Management contracts is not new to the New Zealand FM profession. There are several procurement websites (e.g. GETS) where contracts are tendered, especially in healthcare, government and education. Client organisations are exploring more mature FM service delivery models, although the New Zealand procurement psyche is still very costs orientated and lacks value driven orientation and/or consistent FM procurement templates/processes. We’ve observed some immature FM contract procurement tenders in the last 10 years that have not brought success, and this has strengthened our appetite to firstly, provide some order in the views on more mature FM models, followed by the pitfalls to avoid in procuring them and setting up for success. The learnings are derived from involvement and/or consultancy review of prominent FM contracts in the NZ market over a 10 year period.
To read the full article, click here.



News from NZ and Around the World

earthquake-681One Year to Get Buildings Up to Code
The Government is using emergency powers introduced after the 14 November quake to require urgent work in Wellington, Lower Hutt, and Blenheim, where there is a heightened risk of an aftershock. Roughly 300 high-risk buildings in the Wellington region will need to be brought up to code within a year, Building and Construction Minister Nick Smith has announced. The buildings, which all have unreinforced masonry facades in busy pedestrian areas, include about 250 in the capital's historic areas of Cuba St and Courtenay Pl in the central city, and Riddiford St in Newtown, as well as about 50 in Lower Hutt. Buildings with unreinforced masonry were responsible for the deaths of 39 people in the February 2011 earthquake in Christchurch, Smith said. Read the full article on Stuff here. And don't miss the panel discussion (Lessons learnt from Christchurch and Wellington) at the Summit.

world fm day-949World FM Day 2017
The date for World FM Day this year is 17 May, with events being held around the world between 15-19 May. Each year, World FM Day showcases the vital ways FM professionals and the FM sector contribute to businesses worldwide while raising the profile of the FM profession across the globe. The theme for 2017 is 'Enabling Positive Experiences', highlighting how FM plays an integral role in positive customer, client and employee experience in all sectors. Learn more about World FM Day here.

experience-103Top tips to improve employee experience
The workplace is transforming from just an office space for producing our work to a place that builds on experiences; experiences that help employees to improve their productivity, health and well-being. But how can you make sure you create the best workplace experiences for employees in 2017? ISS share their top tips here.

Women-558Women in FM
Women in Facility Management (WiFM), a not-for-profit organisation that works to build a support network for women in the industry, estimates that women only make up around 20 to 30 percent of the FM field. While FM is slowly changing to accommodate more women, it still has quite a way to go, says Kirsten Smith the co-founder and chair of WiFM. “The number of female employees also depends on which sector you are looking at,” she says. “Operational, I would say has around 10 percent women, managerial is at approximately 20 percent, and strategic has the most – I would estimate at about 40 percent of those in strategy are female. Read the full story here.

women in leadership-798FMA's new leadership program
Staying with women in FM, FMA is launching a new program across the Tasman, called ‘Confident Leadership for Women’. The most recent industry census across Australia and New Zealand shows that an overall gender balance is holding steady at 21% female representation; rising from 18% in 2013-14, says FMA. The association has enlisted a well-known expert in communications and technique development, Carol Fox, to deliver a one day course across Australia. First up, Perth on 23 February. Click here to learn more. Sina Wendt-Moore, Chief Executive of Leadership NZ, is speaking at FM Summit 2017 on 'Building an exceptional leadership culture'. Don't miss out!

robots-759Move over for the Bots
Robots could replace 250,000 public sector workers in the UK by 2030, according to a report, Work in Progress - towards a leaner, smarter public-sector workforce. Think Tank Reform says that the trend in the falling number of public sector workers – down by a million since 2009 – could continue because of automation. It says its research shows that artificially intelligent chat bots and websites will remove the need for more than 90 per cent of administrators in Whitehall by 2030 and save £2.6 billion annually. The report claims that public services could become the next Uber, with the ‘gig economy’ – shorter-term and freelance work – used to employ locum doctors and supply teachers. Read more here.

baxter-472Meet Baxter
Speaking of robots, meet the robot Callaghan Innovation has been putting to work alongside humans on production lines around New Zealand for the past couple of years. Through interaction with Baxter the bot, Callaghan Innovation has been letting businesses see for themselves if robotics could help improve productivity and efficiency, letting their human staff focus on higher-value work. Meet Baxter here. The theme for FM Summit 2017 is 'Forward FM'. Come along to hear Business Futurist Morris Miselowski talk about the (R)evolution of Facilities Management.

workplace design-286Workplace design failing workers
Two-thirds of knowledge workers told a survey they left their last role because their workplace was not optimised for them. A study commissioned by Sodexo, in partnership with Quora Consulting, examines factors affecting productivity, engagement and retention in the knowledge worker sector. Sodexo says the findings of the study are a wake-up call for organisations not to put cosmetic design over substance. Sixty-nine per cent of those surveyed said their workplace design directly impacted on their effectiveness – citing office noise, bad lighting and access to quiet space all as crucial factors. Find out more here and come along to FM Summit 2017 to hear Anita Potgieter from Fonterra talk about the reality of FM in an agile working environment.

gen-z-639Gen Z bring new requirements
Speaking of office design, in 2017 organisations will focus on flexibility and support workforce wellbeing, especially if they want to recruit and retain Generation Z, says Gen Z’er Elyse Emanuel in Read what she has to say, here.

ageing-120Addressing Ageing Workforce Issues
And pushing back against the Gen Z focus … A vision for an office of the future that can be attuned to an ageing workforce has been created by Totaljobs, in collaboration with a panel of experts. The designs are in response to a survey the recruitment company carried out that found just under half of workers aged 45 and over questioned said that workplaces “naturally cater towards younger employees”. Totaljobs interviewed more than 2,000 workers aged 45 and above. When asked about their company’s current provisions to accommodate an older workforce, over 35 per cent of respondents say they are non-existent or sub-standard. Click here to read more.

SmartBuildings-39Clients ‘not ready for smart buildings’
Four out of 10 building clients questioned in a survey said they were unfamiliar with the phrase the ‘Internet of Things’. A survey by the UK Electrical Contractors’ Association (ECA), the Chartered Institution of Building Services Engineers (CIBSE), and Scottish electrical trade body SELECT, questioned consultants, engineers, end clients, local authorities and facilities managers. More than half of respondents (55 per cent) said that a ‘lack of clear advice/knowledge’ was a barrier to installing connected technology in their buildings. More than six in 10 respondents (61 per cent), said they had no plans to evaluate and install connected technology. Read more here. If you don't want to be left behind, come along to our 'Forward FM' Summit. Michael Welzel, Chief Technology Officer at Direct Control Ltd, will be talking about intelligent buildings and the Internet of Things.

IoT-82IOT services market set to double by 2020
Staying with the topic, the Internet of Things services market in the UK will more than double in the next three years, reaching $18 billion (£14.3bn) by 2020, according to research. Consulting and research firm Everest Group said that most of the large potential of the IOT had yet to be realised, and businesses are making significant investments in partnership with key service providers to explore new growth areas. Find out more here.

admiralty arch-796UK Government Makes Savings
The UK government seems to be doing the same thing as the NZ Government is doing (via the Government Property Group), making savings - of £176 million during the last financial year. According to its State of the Estate report, the sale of 468 properties including Admiralty Arch and the Old War Office in London, resulted in a further £1 billion in capital receipts in 2015-16. The government is targeting £5 billion in receipts by 2020. Read more here.

hact social value-404Pressure to deliver on social value
The FM sector will come under “increasing pressure” from both public sector and corporate clients to deliver on social value, according to the director of business and enterprise for Social Enterprise UK. Passed in 2012, the Public Services (Social Value) Act allows commissioners to take into account social, economic and environmental factors alongside quality and price. According to Charlie Wigglesworth, director of business and enterprise at Social Enterprise UK, companies looking to introduce more social enterprises to their supplier base have turned to their FM contracts as the first place to start achieving this. Click here to find out more.

toxicworkplace-439Toxic to bottom line
“Toxic” workplaces are jeopardising employee well-being, leading to poor productivity, long-term sickness and ultimately impacting on staff recruitment and retention, according to professional engineering, consulting and project management services firm AECOM. Although most responsible organisations recognise the importance of keeping their employees safe, the same focus is not currently given to wellness. Some 9.9 million working days were lost because of work-related stress, depression or anxiety in Great Britain in 2014/151. (NOTE: We have two seminar sessions dealing with Wellness in the Workplace at FM Summit 2017.) Read more on this story, here.

 green buildignsGreen buildings up in Australia
Green Star successes in 2016 show sustainability trends in Australia, reports the Green Building Council of Australia (GBCA), after crunching the Green Star green building certification program numbers for 2016. The GBCA certified 401 Green Star projects in 2016, compared with 223 in 2015 — an 80 percent increase in certifications. Read more here.

green retro-934Green retrofitting pays
Keeping with the green theme, despite the business world’s growing interest in sustainability, many companies still question the value, or return on investment, of green retrofits, says ISS. However, the value of green retrofits can positively improve your bottom line – and the environment. Making improvements to our built environment, is the single greatest opportunity for reducing society’s significant energy demands. According to the US Department of Energy, it is estimated that buildings account for 38 percent of all greenhouse gas emissions and 40 percent of total energy use. But this isn’t only an environmental issue, it’s also an economical one. The Electric Power Research Institute reports that energy and energy related expenditures costs companies $800 billion annually in the US, and roughly 42 percent of the energy used to heat and cool a space is wasted. Read the full article here. (Again, we have a seminar on energy management at the Summit, and one on the top NABERSNZ building in NZ.)

biophilic-design-example-2-421Greening buildings
The movement towards clean living and well-being has amplified the current trend of transporting nature indoors. Aesthetically, greenery enhances the overall space, while counterbalancing the increased use of technology, reducing air pollution, creating a balanced and highly oxygenated space, reducing workplace stress, and increasing performance and productivity. Read more here. (And chat to FMANZ sponsor Inscape to learn more.)

Office-space-396Flexible office space on the up
Flexible office space has accounted for more than 4.5 million square feet of take-up in London over the past five years. A report by FMANZ sponsor Cushman & Wakefield says flexible office take-up was 842,888 sq ft across central London last year – making up 8.8 per cent of total take-up. The take-up of flexible space accounted for 10.1 per cent of total take up in 2015, and 10.2 per cent the previous year. Find out more here.

wg121 sydney skyscape 1-237
Australian office trends

And across the Tasman Cushman and Wakefield have surveyed tenant representatives and landlords active in Australia’s eastern seaboard office markets in Sydney, Melbourne and Brisbane. A few findings coming out of the survey: A unanimous agreement that the Sydney office market currently favoured property-owners; It was recognised that affordability was the main consideration for tenants and that public transport be available at close proximity; Landlords could benefit from looking at their assets objectively and endorse the building on its operational efficiencies. This could entice more tenants in future. To download the full report, click here.

Disabled-Access-639Failing to factor in disabled access
More than 60 per cent of outsourcing deals between business and FM suppliers in the UK could be leaving offices and shops inaccessible because disability is not included in negotiations. A study by Business Disability Forum (BDF), conducted with businesses in the private and public sector, found that almost 20 per cent of the time contracted FM arrangements did not offer good outcomes to people with disabilities. Read more here.


Employment trends for 2017

What will the recruitment market in 2017 bring? According to recruiting experts Hays, the workforce will further blend permanent and non-permanent staff, add ‘super temps’ and turn to work-life integration. Counter offers will fail, job seekers will have more salary negotiation leverage, there’ll be more blind recruitment trials and mouldable candidates will be sought. Read Hays’s predictions here.

wroksafe-359Improvements but H&S still a sorry tale
The serious injury outcome indicators released late last year by Statistics New Zealand show that businesses across New Zealand are making strides in health and safety with positive trends in both work-related fatal and non-fatal injuries. But the number of people being seriously injured at work is still too high, says WorkSafe, who received 2587 Notifications of Notifiable Illness or Injury in 2016. Every year, an estimated 600-900 people die in New Zealand from work-related health issues and a further 5,000-6,000 are hospitalised with cancer, chronic obstructive pulmonary disease and other chronic illnesses from workplace exposure to airborne contaminants. Hopefully in 2017 we’ll do better than that. Read more here and come along to the Summit in May to hear some lessons from the coalface, presented by WorkSafe Inspector Mike Allen.

productivityIs your workplace hurting productivity?
In meetings amongst executives and HR departments, employee productivity remains a top priority. And although various productivity incentives have been implemented, many businesses still overlook the biggest productivity enabler of all – the physical workplace. Today, only a few organisations place sufficient strategic importance on the physical working environment as a key driver of organisational performance. A recent Stoddart Review study in the UK highlighted this oversight by providing evidence that the measurement of workplace effectiveness has largely revolved around space utilisation, rather than the design’s impact on productivity. This impact of this oversight is becoming increasingly apparent in our workplaces today. Read more here, and register for the FM Summit to hear Government Property Group Director David White explore how we can start measuring the impact of workspaces on productivity.

ISS strategy-586Rethinking service strategy
A constantly shifting FM and service landscape will challenge organisations to reinvent their service strategy towards 2020 and beyond, says ISS. Here they offer advice on how FMs can rethink their service strategy for success.


sacred spaces-375

 Showcase: Sacred Spaces
Architecture and religion have been entwined for millennia. Architecture Now takes a look at 10 contemporary faith spaces from around the world here. (Come along to hear award-winning architect Pete Bossley speak at FM Summit 2017.)

If you come across any interesting snippets you think others would be interested in, please email them to Sara at

 A Day in the Life Of ... NZDF's Ruth Jost 

Military Precision FM 

Ruth Jost is the Deputy Director Facilities Management (Northern) with the New Zealand Defence Force, leading a team of Facilities Management and Maintenance Professionals who deliver FM Services to the NZDF Northern Region Estate. This includes Devonport Naval base, Whenuapai Air Force Base and Papakura Military Camp in addition to a number of satellite recruitment offices, military training areas and a large housing portfolio. Ruth has worked for the Defence Property Group since April 2013 and reports to the Director of Facilities Management based in Wellington.

NZDF DDFM Ruth Jost-225What does your job involve?

I lead the Regional Facilities Management Team which manages the delivery of scheduled, planned and unscheduled facilities maintenance; and asset and utilities management to a land and property portfolio which totals 1046.6 HA land, 176,810 m2 property assets and 633 owned and leased houses which supports approximately 4000 personnel. It is my goal to create a Facilities Management Centre for Excellence which guarantees that defence outputs are met at all times by ensuring that building and infrastructure assets are fit for their intended purpose in support of these outputs. In doing so, it is my responsibility to ensure that the wellbeing of our people is put first, that we as a team behave ethically, with integrity and are true to our values. We strive to provide the highest customer service and continually challenge ourselves to be the best in what we do; taking pride is our mantra. It’s a tough ask in such a demanding environment but we do so with a smile on our faces – most of the time!

What does ‘Facilities Management’ mean to your organisation?

The mission of the Defence Property Group is to ensure Facilities Management Services deliver fiscally responsible industry-quality Facility Maintenance Services to all NZDF Camps and Bases, in order to maintain our infrastructure at a standard that supports NZDF outputs. From a personal perspective it’s very much a case of ensuring that selfless decisions are made in the best interests of the Defence Estate supporting defence outputs. We are mere custodians of the Defence Estate and we need to ensure that personal opinions and motives are put aside.

What is a typical day like for you?

My days are quite varied. After I’ve dropped the children off at before-school care, I battle Auckland traffic heading either north, south or west. As I cover the Northern Region my day could start at any one of the bases/camps in Auckland. Typically it starts at our Regional Office in Devonport and most mornings are spent catching up on emails and preparing for meetings. Sadly there are many meetings scheduled in my diary, mostly with end users. Stakeholder engagement is a vitally important responsibility to ensure end users are kept up to date with all things FM in the Region. I do my best to speak with my direct reports daily to ensure that everything is well in the world of FM delivery. I also like to take time out of my day to drive around base to ensure that things are in order, for instance to check that the gardens are well maintained and that paths and roadways are free of litter. I am keen to ensure that a good first impression is always maintained.

The meetings I attend are quite varied and can cover all manner of subject matter from Fuel Installation certification, to Planned Maintenance scheduling; Contract Variation discussions with our FM Business Partner to Resource Consent discussions affecting development of NZDF or neighbouring land. It’s difficult to describe a typical day but in nearly four years with the NZDF I can categorically state that no two days have been the same.

What are some of the challenges of your job/your organisation from an FM point of view?

It will come as no surprise that I am most challenged by the processes and procedures we are bound by as a Governmental organisation. Furthermore the historical underinvestment of the Defence estate also has its challenges in the present day. The decisions my team and I have to make as custodians of the estate are not as straightforward as one might expect; we have to rely on history whilst looking to the future to make decisions which affect the here and now. So we’re living in the past, looking 25 years into the future, influencing the way we do things today.

What’s the most interesting element of your job from an FM perspective?

The most interesting element of my job is the variety. Where else in the country can you oversee the facilities maintenance and management of an active port and airfield, military training areas, sports fields, parade grounds, an historical dry dock, fuel establishments, day care facilities, places of worship, eateries, a huge residential portfolio, significant ecological areas … the list goes on. It’s comparable with managing the property and infrastructure of three small towns.

What are some of the things you like most about your job/ working in FM?

The people. I work alongside some amazing people who make turning up to work in such a demanding environment that little bit easier. Working for an organisation like the NZDF doing what we do, and knowing that we make a difference is the most satisfying aspect of my job.

What do you think are the most important skills required by an FM professional?

It might be on obvious choice but the ability to communicate at all levels is absolutely crucial to a Facilities Management Professional as is the ability to translate technical terminology into a language that is easily understood by your customer. Furthermore, the ability to develop robust relationships built on trust is key to your skills arsenal. Developing your EQ comes with time and exposure to different people and the variety of situations that will present themselves throughout your career. The mark of a successful FM Professional is their ability to learn from their experience and know when to change to suit the needs of their customer and the type of situation they are operating in.

Many FMers describe themselves as ‘accidental’ Facilities Managers. How did you get into FM?

I would not describe myself as an accidental FM, in fact looking back it makes absolute sense that I chose an FM career. I just did not know what one was until I was actually working in Facilities Management. I have worked in FM for my entire career which started n London in the late 1990s. My first role was a Facilities Administrator in a University Campus Facilities team. I already had a degree under my belt but it wasn’t particularly useful on my CV so I took advantage of an excellent Staff Development Programme available to all University staff and completed a BSc in FM. I also attained my NEBOSH certificate and once I had all of the qualifications I needed, I launched myself into an FM career with the blessing of my Manager, who to this day is possibly one of the most important career mentors I have ever had. I managed to catapult myself from an FM Administrator into a Senior Management Role with the United States Navy, managing the Facilities Support Contracting team overseeing the FM of the Navy’s shore establishments in Central and Greater London. Throughout my career I have been exposed to FM in all industry sectors - Education, Defence, Diplomatic Services, Corporate in-house, Commercial Real Estate - and I believe this exposure is what has enabled me to grow and improve as a Facilities Management Professional.

What is the proudest accomplishment in your career to date?

It is difficult to single out a particular accomplishment in my career but if I may generalise, working for the New Zealand Defence Force makes me very proud. My efforts support an organisation which is a Force for New Zealand. From delivering vital aid to those in need to safeguarding peace and stability for our neighbours. From turning salt water into clean drinking water for an entire community to delivering humanitarian aid. My team and I play a part, albeit small, supporting a Defence Force which 365 days a year contributes to the defence, security and well-being of New Zealand.

What advice would you give to someone starting out in FM?

Grab every opportunity this industry throws at you, it is a really exciting profession to work in. However be mindful that praise for a job well done is not that frequent. The measure of your success is the amount of times your customers or clients are not complaining about the facilities management services as opposed to how many compliments you receive for a job well done.

When you’re not at work, what do you enjoy doing?

I am typical, busy mum to boy/girl twins Georgia and Archie and wife to Leon. I am a Scout Leader with St Chads Scouts in Meadowbank and they are an absolutely fantastic group of people. We have recently returned from the 21st Scout Jamboree in Marlborough which was an unforgettable experience. I am also part owner of a rather awesome ice cream truck called the Swirly Whirly. We sell real fruit ice creams and focus on the healthier alternative to ice cream treats. So if you are ever at the Silo Markets in Auckland and see the rather gorgeous Swirly Whirly truck pop over and say hello to the team.


FMANZ gratefully acknowledges the support of its major sponsors
our Platinum Sponsors

Valspar logo-68   
Valspar brands sub logo      
    CityCare Tag(copy)(copy)

our Diamond Sponsors


City Cleaning Logo Black Rev 230

Inscape original sml

cushman wakefield logo detail-462
Meridian Logo  new(copy)

Goleman LOGO 200-705

© Facilities Management Association of New Zealand Incorporated
Unsubscribe from this newsletter | Contact us