Be part of FM history when FM education launches in NZ
The only first of four Master Classes starts next month, on September 5. The classes are a joint initiative between AUT University and FMANZ and will focus on small groups in an interactive workshop environment. They will be taught by AUT lecturers and guest speakers using the latest FM material.
The two-day classes are:
Take a positive step forward in your career and enrol today.
Photos from recent events...
|FMANZ's June Women in FM Event
FMANZ World FM Day Event at Beca
Capability Building and Professional Recognition
Master Classes - Carpe Diem!
You will see a number of references to the AUT University/FMANZ series of Master Classes in this edition of FMANZ e-mag. This is an important and significant step for FM in New Zealand. It is important because it responds to member feedback via research and anecdotally. It is significant because it is FMANZ’s first step in formalising an educational pathway aligned to its Professional Competencies Framework. I encourage you to seize this opportunity to advance both your professional development and your career in FM. Register here.
Des Brennan, CEO, FMANZ
Service Management – Leading Thinking
I was pleased to read a recent FM white paper forwarded to me by Jack Crutzen. The paper published by ISS - Service Management 3.0 (see link below) looks to the next generation of service provision in a competitive market. The paper clearly and thoroughly examines the key elements of customer service and relates these back to corporate vision, purpose, values and leadership. The authors of this paper find that the companies who do deliver excellent service are superior in the areas of people, processes, leadership and culture.
The approach examines value creation for the customer and how to exceed expectations. The elements of customer value creation are considered to be Service Culture, Employee Engagement, Service Quality and Customer Experience. By creating a common vision, mission and values in the organisation alignment is achieved so that everyone is working towards the same goal. All of this fits perfectly with Jim Collin’s revolutionary research, presented in his book Built to Last – Successful Habits of Visionary Companies.
FM Salary Survey Covering OZ and NZ - Now Open
The 2014 Facilities Management Salary Survey covering the roles, responsibilities and employment conditions of FM professionals in Australia and New Zealand is now open. We took up this offer from FMA to create a picture of a bigger market. This year’s survey will build on the 2012 FMA survey to take a deeper look at the industry and tease out emerging trends. The information will be made available to members in an appropriate form with the full survey available at a fee yet to be determined. Click here to take the survey…
Social Media – FMANZ Moving In
For some time FMANZ has had a LinkedIn group. This has enabled discussion of topics of interest to group members and the ability to publicise events and services. We have now added FMANZ’s YouTube channel. This provides opportunity to present interesting FM video via links to select third party content, and to post content that we originate. We can also promote products and services.
Facebook has also been added to the mix. Here again we wish to present informing content which engages members in online dialogue and experiences. It is hoped that members and sponsors will be a rich source of content provided for these channels. Thoughts and suggestions are very welcome as we open these channels - we are not experts but we will have a go!
Building information Modelling – NZ Handbook Released
The Building & Construction Productivity Partnership released the New Zealand BIM Handbook on July 29. The use of this handbook is supported by:
Facilities Management Association of New Zealand (FMANZ)
New Zealand Institute of Architects (NZIA)
Association of Consulting Engineers New Zealand (ACENZ)
New Zealand Institute of Building (NZIOB)
BIM is defined as the digital representation of the complete physical & functional characteristics of a built asset – everything from bridges to buildings. It involves creating a model with real-life attributes within a computer and sharing that information to optimise the design, construction & operation of that asset.
The handbook is a free resource and can be downloaded via the following link: New-Zealand-BIM-Handbook.pdf
The Productivity Partnership commissioned it, and the BIM Acceleration Committee, a voluntary industry and government body, produced it with extensive industry input and the support of BRANZ. The Productivity Partnership, a joint government-industry organisation, was set up in 2011 to address low building and construction productivity – very important economically.
This handbook is a hugely valuable resource. Given that FM oversees 87% of whole of life costs of an asset (handbook P7), BIM presents a unique strategic opportunity for our members to create value for their organisations and to gain recognition upstairs.
Chairman - Stepping Down
Jason Happy will stand down as FMANZ chairman at the Association's AGM on August 22. He has given outstanding and generous service to FMANZ since its inception. He is one of its founding fathers. I want to personally acknowledge his support, pragmatism, calmness and vision.
Outgoing Chairman reflects on the past two years
One of FMANZ’s founders, Jason has been a board member for six years and chairperson for the past two years. He is stepping down from the board at the AGM this month.
Two dates to put in your diary
Behind the scenes of the America's Cup
As Operations/Logistics Manager for Emirates Team New Zealand, yachtsman Ian Stewart knows all about managing facilities. He was in charge of relocating the 120-strong team and their families (280 people in total) from Auckland to San Francisco and setting up the dockside team base.
The team headquarters in San Francisco consisted of the same 70 shipping containers and several existing structures the team had been operating from in Spain plus the all-important wing shed - a portable tent structure system set up in New Zealand to accommodate the new AC72 yachts which have wings bigger than those of a 747.
“The main platform had containers for everything, ongoing from Spain - the workshop, engineering, boat builders, the physio room, sail design office, showers, lockers, washing and drying room … Pretty much everything was containerised which meant the guys were working in much the same environment as they had been in other races.”
They also brought in a large waka, built by Ngati Whatua for the Rugby World Cup, which was used as the hospitality facility for sponsor and government engagements. “Sitting on the pier in San Francisco, it looked really striking.”
The facilities in San Francisco had hinged on a plan for the event authority to develop the old pier 32 which didn’t go according to plan. “The cup-holders had tried to deal with the City and secure a long-term lease but the pier was structurally riddled and the whole deal fell apart. Because of the structural instability of the wharf, moving containers, cranes and trucks on and off site was an engineering project which required approval from the Port Authority.”
“We got on with the Unions just fine due to the fact we were straight-up, do-it-yourself Kiwis and not a large corporate trying to pull the wool over their eyes. We were able to negotiate a deal which kept both parties happy as well as forge a fairly amicable association. In the end, the union boss would drop beer down to us on a Friday afternoon.
A professional yachtsman for many years, Ian knows from experience what makes a good shore base. “Once you understand boats, you understand what facilities are needed to run them properly.”
“Every time we get a bit better.”
FMANZ now has a Facebook page and YouTube channel! Included on the channel are links to FM TV, an industry partnership formed by ITN Productions and the BIFM to promote facilities management as a professional discipline; and a case study which looks at the concept of ‘The Changing Workplace’, which was developed by Tjeu Verheijen and OCS Workplaces. The concept has been applied in the Maastricht office of Vodafone in the Netherlands, and showcased in a video which we link to.
Check out our YouTube channel:
and FMANZ’s Facebook page:
If you come across any videos, links, photos, news, research or reports you think members would be interested in, we can put them in the social media mix. We’d love to hear from you. Please contact Marjolein de Graaf at firstname.lastname@example.org
Managing Director of Inscape
|Richard, who graduated from both Lincoln and Auckland Universities, is passionate about greening the indoors. As he says on their website: “We believe that the way forward in today’s modern society is to infuse grey architecture with flecks of green, to create energy and life where there was once a soulless edifice of concrete and steel.”
“One of the things people don’t get is there is ugly stuff in the atmosphere which plants - or more specifically the soil they’re grown in - can remove.” He explains that the soil acts like a liver, breaking down toxins such as volatile organic compounds (VOCs) and CO2 from the air. “The plant foliage (the heart) takes the toxins out of the air, but it’s the soil (the liver) that breaks them down.” To find out more about the benefits of potted-plants on indoor air quality and the wellbeing of building occupants, click here: IEQ.
A living wall in Botany Town Centre
Christchurch City Council
Auckland International Airport
At Miele, Auckland.
Pots sourced from Tauira.
|“We can purchase planters at wholesale prices which is good news for our customers,” says Richard. The stylish pots are also a point of difference and enable Inscape to bypass the “unpleasant habits” of pots (for example, ceramic pots tend to crack and leak and concrete pots are porous). All Tauira pots are made from recycled components including ‘second-life’ plastics.
With both businesses, Richard and Sharron are constantly looking for ways to innovate and re-engineer to become as environmentally-friendly as possible, while avoiding ‘green-wash’. “Everyone can always do better as far as the environment goes,” Richard says, “but we do things that make a real difference such as reducing the carbon footprint of our fleet by using small energy-efficient cars rather than large vans.”
When it comes to getting rid of their old pots, the focus is once again on people and the environment. They are given to Women’s Refuge who then sells them on TradeMe to raise much-needed funds. So far they have raised about $20,000 this way. “It’s a community approach where everyone gets involved.”
Ceres' new award-winning building leads by example
Inside the Ceres Warehouse
“In so many respects our new building has met and exceeded our expectations,” he says. “It’s good for our bottom line, for our staff, for our customers and for the environment. And it’s good for the investor as green buildings are the way the market is going.
To find out more about Green Star: click here
Robert Walters looks back on a buoyant first half of 2014 and at some key trends going forward in its half yearly update. Plus, how much can facilities and property managers expect to earn?
Click here to read.
By Anne Staal, PhD researcher at AUT’s School of Engineering, member of the Centre for Urban Built Environment (CUBE – NZ) and senior lecturer at Hanze University of Applied Sciences (the Netherlands).
|Worldwide we are seeing facilities management developing from an operational level to a more strategic level. The drivers behind this are globalisation, a focus on core business and life-time cost reductions.
At the same time we are seeing the importance of adding value to customers and users of the built environment. Organisations are starting to recognise that employees work much better in well-managed facilities.
Of course there is always the dilemma between short-term savings and longer term benefits - but that’s quite normal in management.
I see facilities management as a wide and interesting business domain. And I think this makes FM an interesting career path both for mid-career professionals and for young graduates.
FM Education in the Netherlands
Training and education has become an important stepping stone in FM. Every year, at our Hanze School of Facility Management in the Netherlands, 20 to 25 mature part-time students decide to follow a full Bachelor degree in FM. At the same time we ‘produce’ around 200 young FM Bachelor graduates, as do some other Dutch universities, and there is a steady market demand for these young and ambitious FM people.
In fact, some of these young FM graduates would very much like to work in New Zealand. These are young professionals with good skill sets and some bright ideas. Students like Herma Schutte, who presented her research at the FM Summit, win prizes at European FM or IFMA conferences.
Our Dutch professoriate in FM, headed by Professor Mark Mobach, focuses its research on space and how it relates to the well-being of patients and the elderly in hospitals. This research, which has received boardroom attention in Dutch hospitals, doesn’t have anything to do with technology management (of heat pumps, boiler-rooms, standard office furniture etc) but instead starts with user-perception and requirements.
FM Education in New Zealand
Our FMANZ Master Classes, which start 5 September, have been jointly developed by AUT and FMANZ and are hosted at AUT. At AUT we’ve also started an FM paper for our regular students. We hope this is the start of good FM education in New Zealand.
The first FMANZ Master Class is on Professional & Team Management and will help participants climb the FM career ladder. Our second Master Class is on Facilities & Asset Management and will discuss research of AUT colleague Erwin Losekoot: people’s perception of hospitality when they arrive at Auckland Airport. Balancing necessary funding and service levels on Asset Management will be discussed in a ‘pragmatic best practice’ guest lecture by David Long.
I look forward to welcoming many of you to our FMANZ classes starting next month.
Click here http://procurementgreeninnovationsphd.blogspot.co.nz/ to see my PhD weblog.
To find out more about the Master Classes, click here: FMANZ Master Classes
Herma Schutte, a graduate of the School of International Facility Management at Hanze University Applied Sciences in the Netherlands, spent several months in New Zealand last year researching and analysing the needs and opportunities for FM education in New Zealand. The study was her graduation project for her Bachelor of Business Administration degree, majoring in International Facilities Management, for which she won ‘Graduate of the Year 2014’. Many of you will have heard her speak when she presented her findings at the Summit in May.
To read her research, which is produced in two separate reports, click here:
Now back home, Herma wrote to fill us in on what she has been up to since leaving our shores.
First of all, I would like to thank FMANZ and AUT for the amazing opportunity to write a report on the professional and educational development of FM in New Zealand. I look back on four incredible months in New Zealand during which I learned a lot from all the FM professionals that I had the pleasure to meet, as well as the AUT and FMANZ teams. It was a real honour to present my work during one of the workshops at the FMANZ Summit.
Only four days after returning home from New Zealand and still slightly jetlagged, I travelled to Berlin for the European Facility Management Conference (EFMC). Students from all over Europe were competing in the Bachelor Poster Competition, for which I was selected as a finalist. I was one of three finalists selected at the end of the first day and had to present in the finals on the last day of the conference. We were competing for a grant and a fully-funded trip to the IFMA conference in September. Unfortunately I didn’t win but the learning experience was great.
Since March this year, I can officially call myself ‘a Young Facility Management Professional’ but we didn’t have the official graduation ceremony until the beginning of July. I had the pleasure of being awarded ‘Graduate of the Year 2014’, the first International Facility Management student to have received this title. The magnificent award was designed by artist Jimi Kleinbruinink and represents the flexibility of the FM profession.
Herma with the two other finalists at EFMC.
Herma with her Graduate of the Year award and artist Jimi Kleinbruinink, who designed the award.
Where to from here?
It has been a busy period with lots of decisions to make. I’ve decided to focus on gaining more professional experience in the FM field. I do want to get a Masters Degree but that is something for the near future. I will not forget about New Zealand and all the great challenges that the FM market has to offer (including a PhD), but I will first work on my personal and professional development.
It is now time for a little holiday. In August my partner and I are going to Macedonia to explore a country a little bit closer to home and we have recently started making our own wine (inspired, in part, by my time in New Zealand). This has been a fun challenge, although I might have underestimated the time and effort needed to produce a proper bottle of wine!
I definitely hope to return to New Zealand one day soon, but in the meantime I would like to take this opportunity to thank everyone for their hospitality and willingness to teach me about FM in New Zealand. I had an amazing time.
The call is out for participants to take part in the 2014 Facilities Management Salary Survey. A partnership between FMA and FMANZ, the survey is designed to gather valuable industry insights across a range of issues, from both sides of the Tasman. Importantly it allows the level of earnings across the industry to be benchmarked and tracked. All information provided is confidential.
Jack Crutzen surfs the net for current FM trends
An overview of ‘what’s coming’ is also handy to define development plans for your staff, business and service; in the development of your current and future scope of service delivery; in influencing the strategic agenda of your organisation; in defining ‘grey areas’ in your team’s delivery capacity; or just for some cool stories around the dinner table!
Ken Balmer has listed a brief overview of FM trends on his blog, see: Ken Balmer on FM Trends
Rather than qualifying them as trends, I would define them as ‘ongoing focus areas’ for the facility manager. Ken has identified five ongoing trends and issues, and four facility management trends that appear to be emerging solutions. Ken then describes high level themes for facility managers to translate these ‘trends’ in a solutions framework.
The International Facility Management Association (IFMA) has completed two relevant research papers. The first, Facility Management Forecast – Exploring the Current Trends and Future Outlook for Facility Management. The second report, the 2013 Global FM Trends Research Paper, was produced together with CBRE.
Our friends across the Tasman at FMA have identified the following trends for 2014: Cloud computing, BIM , biometric systems, BYOD mobility, the focus on strategic FM, outsourcing and integrated/total FM and workforce integration, and smart building technology such as motion detection. See: Trends for 2014
Facility managers today are expected to understand their company’s core business and contribute to the bottom line — not only by reducing facility costs, but also by improving the productivity, revenue generating capacity and image of their organisations. To keep an eye on what’s next, this link could be of use: http://www.fmlink.com/WhatsNew/
Some Web Surfing Trends
Surfing the web, I have identified some common themes, what I personally think will ‘hit’ the FM agenda in New Zealand.
1. Service excellence in FM
With a growing economy, more focus will be on customer experience, customer-centric service delivery and the associated FM models to make this happen. In Western Europe the FM focus tends to be more of a human experience, ‘happy shopper, happy trade’ approach. Staff is the most important resource and with the war for talent it’s obvious that one gets the most productivity out of staff once FM provides a ‘service or hospitality experience’. This approach is also crucial in the brand perception once visitors and stakeholders visit an organisation.
See: FM link Article on Service Excellence
Or: FM Link Article on Service Management Model
2. Doing more with less
Facilities managers are charged with the task of improving maintenance; accomplishing this objective with reduced capital outlay, less time and fewer people per square metre than in the past. As a result, managers are constantly seeking ways to improve efficiency.
With this, there is an ongoing desire for automation.
According to asset and facility management software and services providers, the three significant automation developments include: 1) increased reliance on handheld devices to minimise paperwork and boost the accuracy of data collection; 2) integration of facility management and maintenance management functions and departments; and 3) greater focus on integrating facility/maintenance/building control systems (hardware and software).
We can expect more focus on the integration of Helpdesk software, maintenance planning, asset management functionality, finance and planning and space management. The market for integrated facility management systems (FMIS) will further increase as this functionality will take over routine tasks in operational FM and support decision making via meaningful data supply and analysis.
3. Value-driven design
Faced with limited space, managers are squeezing the most functionality out of every square metre. Facilities managers and their designers are creating cost-effective and productivity-enhancing facilities by tailoring spaces to the needs of the organisation and its workers. As a result, trendy offices are out, while classic designs are in. Additionally, workspaces that are flexible, able to accommodate multiple functions and capable of supporting cutting edge technologies, such as wireless LAN, are much coveted. In short, this value-driven trend is characterised by a renewed emphasis on maximising usage and practicality.
4. Increasing complexity
This trend is related to outsourcing as companies often decide to outsource because of the growing complexity of facilities management. Both the industrial-plant sector and the non-industrial facility segment are employing more sophisticated technology for maintenance.
Moreover, in the service industry, facilities managers have to keep track of complex data over long periods of time in order to monitor improvements. But also the increasing complexity of organisation structures or lack of structures (matrix type organisation) require smart FM solutions (who sits where/space management solutions, meeting rooms support technology, individualised building services per space area).
5. Cost control & procurement analysis
Cost control remains a priority for many organisations. Procurement analysis tools are often beneficial to determine how costs currently are allocated within the business and if other business units are spending money on FM related scope of services. Economies of scale can often be achieved.
6. The focus on ‘Strategic FM’
One of the key tasks of FMs to explore is how FM can help their business achieve competitive advantage, with companies taking a more strategic approach to FM resources and contracts. There will be more of a focus on aligning FM services with operational performance to result in tangible cost savings, enhanced productivity and workforce efficiencies. The focus is rapidly shifting away from service-oriented task taker role to value-driven dialogue, meaning FM high achievers are thinking more strategically when responding to new opportunities by articulating a clear and measurable value proposition.
7. Space optimisation and FM service demand management
At present, research data shows that there is an increasing demand for space. But with the backlog in available space and buildings (new to build) we will likely face a space shortage for some years to come. Organisations reported that they have reduced their real estate footprint by occupying space more efficiently. Such space optimisation strategies are increasingly prominent for corporates due to the balancing act between cost savings (reported by a majority as a key driver of alternative workplace strategies) and providing a collaborative working environment with the aim of improving employee productivity.
It is therefore interesting to see that the vast majority of companies are not widely adopting remote working strategies and that still the majority of staff has limited opportunities for flexible working strategies. This indicates that the office environment is still key, which explains the focus on improving the quality of the workplace. This is an opportunity for the facility manager to provide a value-add service.
The other driver for costs management, or should I say ‘cost avoidance, is the management of customer demand. Having clear service level agreements in place and clarity of FM scope in the business will support expectations of FM service delivery in volume and quality. Financial on-charge mechanism will support the debate that FM is not the cost-centre but the business creating those costs based on their FM-demand.
8. Optimal work environment
This leads to companies placing greater emphasis on providing staff with the right environment in the right locations. European research shows that although cost is the principal factor when companies choose office space, the majority of organisations report that they see the quality of their workspace as integral to attracting and retaining talent. In turn, three-quarters believe public transport accessibility is important to staff, with the provision of ‘value-add’ amenities such as an on-site gym or restaurant and flexible workspace being seen as also important. Overall, the results indicate that for occupiers, a central, amenity-rich location that provides lifestyle options for the workforce outside the work environment is crucial.
9. Sustainability gets a new agenda
In the mid 2000’s we faced the sustainability wave of green-washing and corporate branding and we’re slowly moving into a phase where sustainable strategies are supported by smarter building performance and efficient and green portfolio asset management strategies. The quick-win approach has been replaced by a life cycle focus approach and within that an acceptance that sustainability initiatives have a sensible ROI of four to seven years. Refurbishing buildings to green standards will be a trend, especially when there is a shortage of space or a need for new space management initiatives. Smarter buildings are surely greener buildings!
With the broad overview of trends and opportunities, I personally would limit the key trends to these topics:
Facility managers today are expected to understand their company’s core business and contribute to the bottom line — not only by reducing facility costs, but also by improving the productivity, revenue-generating capacity and image of their organisations.
So keep your eyes open for the opportunity and for what’s next.
The above list could also be handy as a reminder when you write your annual FM plan or review your FM strategy.
Hopefully this has provided you with a guide to surfing the web for more insights and knowledge and will help you develop your competences to make a difference. Have fun on the journey and please advise me if you see trends and developments not mentioned in this article!
For those of you interested in the FMANZ Competency Framework and becoming professionally accredited, have a look at the FMANZ Professional Competency Framework
Janine Stewart, Partner, and Anna Cornelius, Senior Solicitor, Minter Ellison Rudd Watts, discuss when a contract is a ‘construction contract’ under the Construction Contracts Act 2002.
The term “construction contract” commonly evokes images of building sites and hardhats. However, the Construction Contracts Act 2002 (CCA) has a broad coverage and applies to contracts which may be traditionally assumed as falling outside the term “construction contract”.
This is important because the CCA is a prescriptive, ‘no contract out’ regime that regulates, among other things, progress payments and provides an adjudication framework for the resolution of disputes arising out of construction contracts.
Parties are frequently caught unaware that their contract is a ‘construction contract’ and therefore subject to the payments regime, fast-track adjudication and subsequent debt recovery provisions in the CCA, with unexpected and occasionally dire consequences.
So when is a contract a ‘construction contract’ and what do you need to be aware of if you are a party to one?
Construction contract = contract for construction work
Section 5 of the CCA defines a ‘construction contract’ as a contract for carrying out ‘construction work’.
Construction work defined extensively in the CCA
For a construction contract to exist, the work that is being undertaken must be captured by the definition of ‘construction work’ in section 6 of the CCA. The definition includes obvious works such as the construction, alteration, extension, demolition or removal of any building or structure forming, or to form, part of land as well as the prefabrication of customised components of any building or structure, whether carried out on the construction site or elsewhere.
However, it may come as a surprise that the definition also includes less obvious works that are not regarded as “construction” in the traditional sense, but that are caught by the provisions in the CCA, such as contracts for:
Congratulations to Graham Bottom and Mark Sinclair who were recently accredited as Professional Members of FMANZ. A Professional Member of the Association (PFMANZ) is an Individual Member who has satisfied the Board of a level of experience, knowledge and skill that is sufficient to award accreditation based on the professional Competency Framework published by the Board.
The Board has recently agreed that IFMA's CFMZ and FMAA's FMA 1, 2 or 3 will be recognised as comparable and transferable to PFMANZ. People holding these qualifications would be awarded PFMANZ by supplying a copy of the qualification, executing FMANZ's code of conduct and paying the one-off application fee of $175.
FMANZ currently has nine Professional Members and nine Fellows. For a full list, click here.
|A new online tool to help you keep track of your fire equipment|
Fire protection specialist Wormald now has a 24/7 online portal called Wormald Connect to help managers keep track of vital fire equipment maintenance and servicing.
Wormald Connect allows users to review testing data and log defect calls online at any time. Data can be stored on the portal for analysis or exported in easy-to-read reports online, whenever it is needed.
Iain McKenzie, from New Zealand Sugar Company, who currently uses Wormald Connect says, “The portal provides transparency and greatly assists in the management of building safety information.
“We can quickly and easily access testing and servicing information and download important documentation relating to our building’s fire protection. The reporting functionality is hassle-free so it’s easy to share details with my management team.”
Wormald says New Zealand Sugar Company is one of a growing number of customers enjoying the benefits of having 24 hour access to fire safety management data, giving their employees greater visibility across maintenance and servicing requirements.
To help manage a building’s fire safety information, documents such as 12a, building warrant of fitness and building compliance certificates, can also be uploaded to Wormald Connect.
The portal will work for businesses of any size and each customer is provided with a unique user name and password so they can easily and securely access their fire system information online.
Watch the Wormald Connect video here:
For more information visit www.wormald.co.nz or call 0800 4 WORMALD.
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