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October 2017                                                                                                               Latest news, events & interviews.

In This Issue

Letter from Gillian Wess, CEO

Expanding the FM Network

Kia ora koutou,

While the country has been on hold waiting to hear who will be the next government, there has by contrast been a strong sense of momentum within FMANZ.

The Association had a high profile at this year’s Facilities Integrate expo in Auckland. Recognising there were prospective members among the other exhibitors, FMANZ organised our Auckland National Breakfast Seminar and BIM panel discussion to be held inside the exhibition hall and invited non-member exhibitors to join our members and sponsors. As a result, not only were both presentations very well attended and received, we also had a good flow of visitors to the FMANZ stand over both days, and the management team was kept busy signing up new members and fielding questions about the Association.

There’s also a spring in the step of our two developing branches in Dunedin and Tauranga. The Dunedin branch is now forming its first committee, and further afield in Tauranga, following a successful meeting held there last month, we now look forward to the start-up of a new and active Waikato/Bay of Plenty sub-branch.

What does this growing membership and reach mean for the Association? As our membership expands and is increasingly represented across the country, so does the opportunity for more FMers to advocate for facilities management, and to play your part in representing FMANZ as the authoritative voice of and for FM in New Zealand. The higher the profile and recognition of facilities managers, the greater our influence within the built environment sector. Our national network of branches is important for identifying and filtering through the issues that matter to FMers, and thereby strengthening FMANZ’s advocacy.

I warmly welcome our new members, and thank the efforts of our branch committees to further their FM colleagues’ professional interests and to keep on expanding our network.

Ngâ mihi nui,


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Members' Corner

Items of Note

FMANZ members can now access the 2016-2017 Industry Trends and Insights Census. The fifth in the Facilities Management Industry Census series, this report explores a number of areas critical to the current and future state of FM in Australia and New Zealand. It gauges the perceptions of those engaged in FM activities, including the Practitioners who deliver services, the Purchasers who procure services, and the Suppliers who support the industry. Together with the first four Reports, this Census is helping to build a strong and timely profile of the industry, including current issues and challenges, while identifying key industry trends. This report is available to FMANZ MEMBERS ONLY here. You will need to log in with your Username (your membership number) and password. Please email Sascha if you’ve forgotten your details. Happy reading!

Seven months to go and FM Summit 2018 is lining up to be a cracker! We look forward to welcoming you to the Viaduct Events Centre on Auckland's waterfront on Wednesday 23rd & Thursday 24th May, with an extended option to participate in site visits and excursions on Friday 25th May. Mark it in your diary now! And don't forget the closing date for presentation submissions is Tuesday 31st October. We are looking for seminar presentations that are practical in nature, based on real-life experiences and contain take-home messages and tips for Facilities Managers. Case studies are good but leave your sales pitch at home! We would also like to hear suggestions for thought leaders to present on the Conference Day. These sessions are all about big-picture, inspirational ideas, and may include presenters from overseas. Plenary session subject matter doesn’t have to relate directly to FM but should be of interest to FM professionals.

FMANZ welcomes a new Otago Branch into the fold. If you would like to become involved, or have any questions about the new branch, based in Dunedin, please contact Sascha at  We also held a very successful first event in Tauranga in September, and we want to keep the momentum going!  You are invited to join us for a follow-up meet and greet in Tauranga on Thursday 26th October, hosted by the FMANZ Waikato/Bay of Plenty Branch. The aim is to build on the previous event and gauge interest for a small group to assist the FMANZ Waikato/BOP Branch and/or become a local FMANZ Tauranga Committee. For those who could not make it to the inaugural event, this is a not-to-be-missed opportunity to network with colleagues and learn about FMANZ and what the Association can do to help grow and promote FM in the Bay of Plenty. The event is free, and open to all those involved in Facilities Management in Rotorua and Tauranga. See here for more information and to register.

It was wonderful to see so many of our members swing by the FMANZ stand at Facilities Integrate, held at the ASB Showgrounds in Auckland last month. We made lots of contacts within the industry and signed up a raft of new members, which is great! Congratulations to Shalveen Ballu, winner of the draw for one year's free membership. We hope you enjoy all that FMANZ has to offer. A special word of thanks to Warren Smith for his very informative presentation on Passive Energy Buildings. If you missed seeing Warren as he travelled the country for our September Breakfast Seminar Series, click here to access his PowerPoint presentation. Thanks also to our four panellists - Peter Harris (moderator), Agnes McCormack, Melanie Tristram and Glenn Jowett - for shedding light on BIM: A Disruptive & Empowering Force in FM, and sharing their knowledge and experience. Make sure you keep an eye on the BIM IN NZ website for events, news, resources etc. Lots to learn on this important topic!

FI Panel-545
FMANZ's panel at Facilities Integrate (L-R): Glenn Jowett, Melanie Tristram, Agnes McCormack and Peter Harris.

We have produced a handy new wallet-sized pamphlet to hand out to prospective members. Take a look at it here. If you would like a few to share with might-be members, please contact Sascha at

At the most recent meeting of the FMANZ Board, Bruce Kenning was reappointed as Board Chair, and Jack Crutzen as Deputy Chair. The Board also welcomed two new members, Agnes McCormack and Regan Simpson, and announced the following Board Committees:
Advocacy: Jack Crutzen (Chair), Bruce Kenning, Peter Harris and Gillian Wess (CEO, ex officio).
Awards: Agnes McCormack, Warren Smith, Jonathan Jepson, Stuart Bryant, Gillian Wess (ex-officio). (Chair TBC)
Education: Regan Simpson, Veronika Harrison, Christopher Cain, Rosemary Killip, Martin Shepherd and Gillian Wess (ex-officio). (Chair TBC)
Membership: Warren Smith (Chair), Agnes McCormack, others TBC.
Research: Anthony van Meer (Chair), Jack Crutzen, Veronika Harrison, Rory Chacko and Gillian Wess (ex-officio).
Standards: Jason Happy (Chair), Warren Smith, Andrew Riley, Mark Sinclair, Ed Kidd.
Summit: Gillian Wess (Chair), Peter Harris, Vince Morgan, Jonathan Jepson, Viv Hardie, Marjolein de Graaf and Sara Carbery.
FMANZ Foundation: Peter Harris (Chair), Bruce Kenning, Veronika Harrison, Jonathan Jepson and John Braithwaite.
FMA/FMANZ Taskforce: Bruce Kenning, Jack Crutzen and Gillian Wess - FMANZ, Nicholas Burt, Bryon Price and George Stamas (Facility Management Association of Australia).
Regional Committee Liaisons: Auckland - Regan Simpson, Waikato/Bay of Plenty – Bruce Kenning, Wellington – Veronika Harrison, Christchurch – Anthony van Meer, Dunedin – Anthony van Meer.
See Branch Committees here.

A ground-breaking product that will transform New Zealand’s buildings for the better, will be launched by the New Zealand Green Building Council (NZGBC) at the end of November. On 29 November, the NZGBC will officially launch Green Star Performance, an innovative mechanism which will, for the very first time, allow a comprehensive, independent efficiency and environmental verification of New Zealand’s existing buildings.

Green Star Performance can be used for all buildings including retail, industrial, educational, healthcare, public Green Star - Performance Logobuildings and offices, and has been designed to be used across building portfolios too. The new rating tool takes into account several categories, including energy, water and materials, and will help building owners, operators and occupants to measure and monitor the efficiency and impacts of their buildings, and take practical action to improve. NZGBC says the benefits of Green Star Performance are numerous, including higher returns on investment, reduced operating costs, increased productivity, health improvements, and consumer demand and brand image.

Green Star Performance will be unveiled at a special event in Auckland on 29 November, featuring speakers from leading businesses including ANZ and KMPG. To find out more, register here to come along to the launch of this critical, industry-transforming tool.

Dragon's Den-73
FMANZ CEO Gillian Wess and former Board Member David Curry joined Tracy Massam and Eliot Egan from Auckland Council to form the judging panel for a 'Dragon's Den' style presentation held earlier this week at AUT. Led by FMANZ Deputy Chair Jack Crutzen, a Senior Lecturer at AUT, the Built Asset Management Masters students presented their group assignment on an asset management or FM topic to the judges, as if they were presenting to an executive leadership team or board. "These students have the ability to become an 'FM by choice' and will challenge current thinking on AM/FM and support the professional development of our profession in New Zealand," said Jack. "They learned some valuable lessons from amazing guest lecturers, Ian Jackson, David Curry, Craig Skelton, Tracy Massam, David Long and Martin Coates, experienced managers and consultants in the field of FM/AM who highlighted the challenges in FM/AM and the discrepancy between theory and practical reality." Congratulations to Talshui Gani & Aznain Samad for their winning presentation on 'The Internet of Things & the Asset Utilisation in the Health Care System'. This paper will be held again in July-October 2018 and Jack invites FMANZ members to email him with research topics or internship cases at "These Master students can be of great support to research and advise on some key topics in FM/AM," says Jack.  "It's a great way to contribute to developing fine talent in New Zealand in FM/AM and get some answers on your business topic."

If you're on the hunt for a new job, or have one to advertise, make sure you check out FMANZ's online Job Centre. Current positions advertised include: Facilities Manager with Bayleys Realty Group in Auckland; Facilities Manager with Services Resources in Wellington; Asset and Facilities Manager with Services Resources in Auckland; and Technical Manger for Q Theatre in Auckland. 

And don't forget to stay connected by joining our LinkedIn group, and following us on Facebook.


While we're talking situations vacant, BRANZ is initiating a programme to support emerging leaders within the industry by providing an Associate Director opportunity. Applications are sought from those who are interested in developing their industry leadership and governance skills. The Associate Director will not be a Director of BRANZ or a member of the Board, but will be able to observe and participate in discussions. The term of the appointment is for 12 months commencing from the date of the first Board meeting following appointment. An induction and mentoring support will be provided to ensure there is an opportunity to learn about the different roles, Committee function and how each Director fulfils and approaches their responsibilities. The closing date for applications is midday 20 October. Interviews will be held on 29 November 2017. Please submit your covering letter and governance CV via email to the Board Secretary, or click here to learn more.

And finally, look what popped up on an FM teaching resource in Belgium! Commissioned for FM Summit 2014, this Rod Emmerson cartoon illustrates the superhero efforts often required by Facilities Managers!

summit cartoon-621


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FMANZ Events

Upcoming Events 


The last couple of months have been busy up and down the country, and we're fast approaching the silly season! Here are the Christmas party dates, and some others to mark in your diary.


26 October: FMANZ Christchurch - Whisky Tasting & Networking. More information here.

26 October: Join FMANZ Tauranga - Meeting & Networking. More information here.
November (Dates TBC): Wellington - Auckland - Christchurch - Waikato/BOP - Dunedin: National Breakfast Seminar Series.
29 November: Auckland - Green Star Performance Launch (NZGBC).
30 November: FMANZ Wellington - Christmas Function - More information coming soon.
7 December: FMANZ Auckland - Christmas Function - More information coming soon.
7 December: FMANZ Hamilton - Christmas Function - More information coming soon.
8 December: FMANZ Christchurch - Christmas Function - More information coming soon.

If you have any queries about - or ideas for -  events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.




Soapbox - An Op/Ed Column

FM - Doing it the Smart Way

Viv Hardie, Senior Consultant with Niche FM Consulting (, shares her insights from the Honeywell Users Group Conference (held on the Gold Coast in August), and explains why the future is now.

What do you get when you put 136 Facilities Managers together at the 2017 Honeywell Users Group Asia Pacific Conference? Pithy quips and witty punchlines aside, you get a fantastic opportunity to talk endless shop and technology with like-minded, passionate counterparts from across Australia, Thailand, Malaysia, India, Australia and, of course, the 30 strong New Zealand contingent.

HUG-197I was honoured to be invited to join other FM, security and ICT representatives from the government, commercial, health and hospitality and entertainment sectors to hear them share their amazing stories, many presenting from the podium. During the breaks everyone swapped anecdotes, ideas and generously offered a wealth of invaluable advice borne of an amazing breadth of experience. Talk went on late into the night only to ramp up again at breakfast the next morning.

We also had the opportunity to view and try out the latest innovations in integrated systems technology, some of which is not yet on the market. There is no doubt that the future is fully integrated, smart buildings. That’s abundantly clear. What does need to change is the way it is dealt with when planning a project.

It vital that building ‘smarts’ are not left floundering way down the contractual food chain as a sub contract to a sub contract or, worse, as an afterthought. Integrated systems technology should be considered right at the beginning, at concept and developed design stage, right up there with architectural, structural and engineering considerations. Technology should be viewed as an integral part of the design outcome rather than a misunderstood and under-utilised tool, useful only to those who tinker with the HVAC or issue swipe cards.

smart-building-636Value Engineering/Management should not be about cutting costs; shunting responsibility from Capex to Opex. The finished product should no longer be the result of the age-old tussle between the designer’s vision and the developer’s budget. Every decision should be scrutinised to ensure that the whole-of-life of the asset is not compromised simply to save money during construction. That means calculating the long-term effect of operating costs into the VE/VM exercise. What building owner wants higher than necessary maintenance costs and shorter lifecycle replacement intervals?

Using technology to view real time performance and condition of plant and to see exactly what the technician is doing there and then, not relying on retrospective inputting of data, moves facilities management from a reactive environment to a proactive one. Picking up data that signals where plant performance might just be a bit off, not only faults and breakdowns, aids fine-tuning to smooth the operation of the plant, thereby saving energy and prolonging the life of the asset. It allows targeted planned preventative maintenance on the equipment that needs it rather than blindly following the frequencies laid down in the O&M manual. Why spend money on servicing a piece of equipment that never breaks down? The result is a better experience for both staff and visitors, a less frantic modus operandi for the facilities team on the end of complaints and a much happier CFO!

Advances in building systems technology include the use of heat mapping for determining the occupancy of a space or where the pressure points are at certain times of the day. This information can be used to identify areas suitable for agile working or to streamline servicing of toilets and kitchens. Advances in Bluetooth applications mean the automation of works orders to the contractor’s mobile phone including access permissions for specified areas, on a specified date and time, recording when and where the geofenced area was entered and exited; no need for the issue of dozens of swipe cards and the information can be used to reconcile supplier’s invoices.

Advances in biometric and security system technologies, designed particularly for crowded places, enable the identification of previously excluded persons or odd behaviours and can track an individual of interest throughout a facility, while sophisticated, discrete scanners can pick up concealed items without visitors having to pass through the bottleneck of a manned checkpoint. Small areas can be quickly locked down to contain a threat allowing the nearest security personnel to respond to clear the adjacent spaces in preparation for the arrival of the emergency services.

Gone is the need for endless cable trays containing massed spaghetti wiring, with each installation breaking through the passive fire stopping. All of this can be achieved on a single, fibre backbone that also carries the whole building’s data and communications network regardless of size, number of floors, the number of tenants and users or the variety of space utilisation.

This isn’t the future; this is the now.
Viv H-378
As an international best practice Facilities Manager with 30 years of experience, Viv is a committed Facilities Manager with extensive experience in the asset management, construction, health and government sectors. Based in Christchurch, Viv is a Senior Consultant with Niche FM Consulting, specialising in Operational Facilities Management, legal documentation, contracts, leases and tender management. A Fellow of FMANZ, Viv also holds a Post Graduate Diploma in Public Health and is a PRINCE2 project management Practitioner.

If you have something to say, and would like to start a conversation within the industry, please email Sara at




News from NZ and Around the World

Winners in UK FMBIFM Awards
Click here to find out who the winners were at this year's BIFM Awards, and what they did to garner recognition from BIFM's various judging panels. The awards were held at central London's Grosvenor House Hotel earlier this month.

Web Terry FarrellDriving design
Staying in England, one of the country’s leading architects expects the design of buildings to be increasingly influenced by facilities managers in the coming years. Citing the growing influence of building information modelling and collaborative information technology in general, Sir Terry Farrell CBE commented that facilities managers “will start taking over the (running of) buildings, or taking a lead role. They will become the depository of information about how buildings work. And they’ll be the first ones in the next few years that people turn to, to say ‘can you write the brief, and can you supervise the architect?” Read more here.

BIM-60How ready are FMs for BIM?
BIM has the potential to deliver significant benefits to the FM industry, according to the results of a survey published in August by BIFM. The FM Awareness of Building Information Modelling survey, developed in partnership with Liverpool John Moores University and the Zurich University of Applied Sciences, aims to establish a benchmark of the current perceptions of the impact of BIM on the FM sector and the benefits and challenges it presents. Find out what the key findings were here.

Fast Forwardfuture-904
What will the office look like in 10 years’ time? Find out what six experts have to say here.

The future is now
What's in store for the future of corporate real estate? From extreme commuting to solar energy to under skin microchips for employees (yes, you read that right), the Pulse blog explores how technology and trends are affecting the workplace sooner rather than later. Read more here.

autonomous cars-0Look Mum, no driver!
Staying with the future … autonomous vehicles will change the way commercial properties are designed, the facilities they offer, and where they are located, an occupier services expert believes. Chris Farhi, Strategic Consulting Director at Colliers International, says it is too soon to predict exactly what impact driverless cars and trucks will have on commercial property. But he says there’s no doubt tenants will need adaptable spaces to cater for a mix of parking, electric charging, and autonomous pick-up and drop-off zones. Driverless cars are also likely to have a noticeable impact on congestion, allowing a rethink of where premises are located. Find out more here.

UK uni spending in checkunis-385
The total property cost (revenue spending) of the university estate in the UK has remained relatively level for the third consecutive year at £2.04 billion, according to the Association of University Directors of Estates’ (AUDE) annual report. The publication, entitled Higher Education Estates Management Report 2017, spans the academic year 2015/16, and details the evolving profile of the university estate in the UK. Read more here.

ill at workPoor health
Almost half of Britain’s industry leaders don’t feel that enough is being done to tackle cases of work-related ill health, according to the Health and Safety Executive (HSE). Its research also found more than two-fifths of businesses are reporting a rise in cases of long-term ill-health with the majority (80 per cent) stating tackling this growing problem is a priority within their organisation. Find out more here.

The role of the office in health
Speaking of health, how our office environment can be adapted and controlled to assist workers to live a physical and mentally healthy life will have a dramatic impact on the UK real estate office market over the next few years. According to a report by international law firm CMS UK, UK Real Estate – Smart Healthy Agile, office life is affecting both the mental and physical health of workers. Read more here.

The cost of loneliness loneliness
And what’s the biggest health epidemic facing workers today? Loneliness, according to Vivek Murthy, the former United States Surgeon General from 2014 to 2017. Writing in the Harvard Business Review, Murthy says: “At work, loneliness reduces task performance, limits creativity, and impairs other aspects of executive function such as reasoning and decision-making. For our health and our work, it is imperative that we address the loneliness epidemic quickly.” Murthy adds: “Loneliness and weak social connections are associated with a reduction in life span similar to that caused by smoking 15 cigarettes a day, and even greater than that associated with obesity. Find out more here.

failure-256Are FMs failing?
Many employees still have to endure workplaces that fail to support their basic working day, obstructing their ability to positively contribute to the business they work for. Findings from a global report based on the evaluation results from more than 250,000 employees across 2,200-plus workplaces in 67 countries show that 43 per cent of employees globally do not agree that their workplace enables them to work productively. Read more here.

Sustainable frameworksustainable buildings
The European Commission has launched the pilot phase of ‘Level(s)’, a new EU framework for sustainable buildings to help to transform the sector. It is the first tool of this kind that has been developed for use across the whole of Europe. Find out more about Level(s) here.

social enterprise

FM as a social enterprise

The FM services group Cordant Group announced that it was adopting the status of a social enterprise. The group's chief executive Chris Kenneally told FM World that the old, traditional model of business was changing and that this was Cordant's way of pioneering a new way of working that would create a “happier and more productive” workforce. Read more here.

Smart buildingssmart buildings-227
Buildings are only decades away from being able to adapt themselves to an occupant’s needs, delegates at a recent CoreNet conference in England heard. In a session titled ‘AI & Machines: A curse or blessing for corporate real estate?’ a panel discussed how long it would take to have a building that can “think for itself, have emotional intelligence and a self-consciousness” so if an occupant enters a building, stressed because of a terrible commute, it would be able to modify the environment to calm the occupant down. Find out more here.

middle east-537Middle East FM largely healthy
The third annual Business Confidence Monitor – Middle East, conducted by BIFM in partnership with and FM EXPO, shows a consistently positive outlook and steady growth within the FM industry, with some key challenges ahead. The survey reveals that despite spending cuts in both the public and private sectors, and a reduction in marketing spend, 89 per cent of respondents are  confident in their business prospects. Read more here.

Think globalglobal-501
The progressively global nature of FM deals, in which clients are looking to standardise services internationally, means companies are having to establish a multinational footprint or risk losing out in future. Increasingly, longer contracts are required as projects become bigger and more complex, and often spread across several geographies. Read more here.

Open to change
Is a strict contract keeping your facilities services provider from innovating as your needs change? Find out how ISS and Accenture are keeping it flexible here.

retail-413Retail trends
Where is retail FM headed? The 2018 Trends Report identifies five major trends driving the FM industry. According to the report, these trends are driving change across the industry and will require facilities executives to adapt new strategies and tactics to succeed. Read more here.

Health & safety warningsafety-352
Businesses need to consider health and safety risks on all structures, even those infrequently used, says WorkSafe. On 2 June 2016, a Rangiora Carpets staff member fell 2.5 metres from an unconsented mezzanine floor through a false ceiling to the floor below, leaving the staff member with significant injuries. The mezzanine floor was being used for storage and had not been identified as a health and safety risk. “Structures such as storage and filing facilities need to be considered for risk and have appropriate controls put in place,” WorkSafe General Manager Operations and Specialist Services Brett Murray said. Read more here.

fatiguePCBUs – responsibilities in managing fatigue
Speaking of responsibility, "Both businesses and workers have a responsibility to manage fatigue and the risks that arise from it," says WorkSafe Chief Executive Nicole Rosie. Did you know that people who are tired and fatigued are 30% more likely to have an accident? Find out what strategies you can put in place to manage the risks that arise from fatigue, here.

More from WorkSafe
Businesses must immediately take action to manage their known risks - identifying and listing them is not enough, says WorkSafe New Zealand. This follows the first sentencing under the Health and Safety at Work Act 2015 of Budget Plastics Ltd for health and safety breaches after a worker’s hand was dragged into a machine while he was pouring recycled plastic into it on 6 April 2016. Read more here.

Top office spacesky central
London’s Sky Central was awarded the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award-winners recognised for excellence in office space. Find out more here.

Could Grenfell Happen Here?
Read the Industrial Safety News’ cover story to find out.

recognition-665Greater recognition for FMs
Recently a third tranche of the ‘Raising the Bar’ research, a collaboration between the RICS, IFMA and Occupiers’ Journal, identified a number of challenges facing FMs and the profession. Martin Leitch, Melbourne-based FM consultant, FM Summit presenter and contributor to all three of the reports to date, says the hope is that through building recognition among business leaders for the role FM currently plays – and could play with a greater strategic remit – will result in enhanced visibility for the profession and a clearer and stronger career path. Read more here.

Uncommon perspectives
Workplace Futures 2017 challenged the prevailing ‘think office’ convention to explore the state of the discipline from a range of less common perspectives. Read more about FM: Challenging Conventions here.

Mega Trendstrends-570
Over 600 workplace and property experts met in London at the CoreNet GlobalSummit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. Read more here.

Andrew EaglesSustainable issues
What do you think is the current biggest hurdle to higher sustainable standards in New Zealand? "Perhaps it’s a lack of tools that people can identify with. Say you are the owner of 30 buildings, up until last month you wouldn’t have had a tool to independently verify your performance and benchmark that nationally." Read more about what New Zealand Green Building Council CEO Andrew Eagles has to say on this, and other questions, in conversation with ArchitectureNow.

One step furthersustainable
Speaking of sustainability, amid efforts to reduce energy costs and improve their sustainability credentials, a number of corporate tenants in Australia are seeking to improve the environmental performance of premises which they occupy. Whilst this is happening partly through rating systems such as NABERS and Green Star, a number of organisations are going further and embedding clauses relating to the sustainability of buildings into their leasing contracts. Such arrangements, known as ‘green leases’, essentially represent standard contracts for the leasing of corporate real estate but include specific measures relating to the environmental performance of the building’s operation. Read more here.

Thumbs down for homework

The idea that the younger generation of workers would be big drivers behind a trend for home working is easily debunked as just another millennial myth. A sizeable number of people under 35 who struggle to buy or rent their own home would find the workplace much more appealing when faced with the prospect of working from cramped, often shared accommodation. Read more here.

Mistakes of agile workingagile
There are five common mistakes that organisations make when introducing agile working. Karen Plum, director of research & development with Advanced Workplace Associates (AWA), outlines these missteps – and explains how to avoid them. 1. Not being clear about why you are making the change; 2. Thinking that you have the power to change behaviour; 3. Being clear about what’s in scope ... read on.

chill out
Chill out

Having a ‘chill-out’ area at work would help with mental health issues, according to a survey. A study of workers at 250 businesses across the UK by events company Wildgoose found that 40 per cent of respondents who had suffered mental health issues believed having a designated ‘chill-out’ or quiet area at work would ease the issues. Read more here.

Brain fitnessmental health-575
Speaking of mental health, what is brain fitness and how does it impact organisational health? Dr Jenny Brockis, a specialist in the science of high performance thinking, reports on how to maintain mental health in the workplace. Read what she has to say here.

beehive-925Government safety
With homeland security increasingly an issue of concern, reliable and secure access to the nation’s most important and vulnerable buildings is paramount, reports David Ward, ASSA ABLOY Australia’s business development manager. Find out more here.

Just another brick in the … roof?lego house-298
Yes indeed, it's Legoland all grown up – check out the new Bjarke Ingels Group-designed LEGO House in Denmark here, billed as an experience hub for LEGO fans of all ages. See more here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

Handing Over The Reins

Building law expert Rosemary Killip highlights three things that must be handed over from the project team to the FM team once a building project is complete.

handoverWrapping up the end of a project can be stressful. I’ve never heard anyone say it was easy! Despite the stipulated pages and pages of requirements, there seems to be a big gap between the project and FM teams once the building is occupied. I have seen this from the Council and IQP-BWOF end where 12 months down the track no one has seen the Compliance Schedule and there is no BWOF on the wall.

So here are three simple things you can hand over between the teams to make this process smoother.

Three handover items:

  • Close off any Certificated for Public Use - CPUs

  • Get those Code Compliance Certificates CCC’s smartly

  • Get the Compliance Schedule that goes with the CCC

Close off any Certificates for Public Use (CPUs)
CPUs are designed as a temporary opening permission, for three months; at the worst six months. The real deal is the building must be safe to allow the public to enter. Safety is not just hoardings and borders from construction work; there needs to be assurity that the life safety systems are still working. You’d be surprised to learn how many are not! Questions: who was the main contractor onsite in charge of this CPU and did they have any liaison with the FM team or the resident IQPs in an existing building?

Get those Code Compliance Certificates (CCCs) smartly
Don’t wait to get the CCC – get it as soon as practical once completion is done and final payments are being considered. This ends the consent and gives the starting clock to the durability of building elements (at least 5, 15 and 50 years respectively).

Get the Compliance Schedule that goes with the CCC
You can’t start IQP-BWOF checks until this document is issued. It is an absolute essential list of the life safety systems that need to be checked. Everything else is either housekeeping or another rule which does not have a time bound duty on it like an annual BWOF does. If a building is renovated and the systems were altered or added to then you would look for an amended Compliance Schedule smartly upon CCC issue and give this to your BWOF agent and IQP contractors.
For more info, hook into my FREE advice and tips
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 A Day in the Life Of ... Leanne Gibson, Wellington Airport

Meet Leanne Gibson, the General Manager Facilities & IT at Wellington Airport. She heads "an amazing team" of 17 passionate Facilities & IT professionals (complemented by 75 preferred suppliers) who are responsible for the maintenance and repair of all the airport's buildings, key services, technology, chattels, amenities and grounds within the airport precinct (110ha).
Leanne Gibson 2E1A5217-432
"Wellingtonians are very proud of their airport – so our team is tasked with ensuring that the airport facilities, technology & building services enhance their passenger experience."

What does your job involve?
Our goal is to ensure we have a smart, safe, secure and sustainable airport campus by implementing technology that helps us deliver proactive facilities services.

What does ‘Facilities Management’ mean to Wellington Airport?
There is an expectation from our organisation that Facilities Management is what our team does to keep key services and technology running and that if there is an issue, we will get it sorted quickly and professionally.

What is a typical day like for you?
Like everyone else – I have to say there is no such thing as a typical day, especially at an airport. I set aside 30 minutes to write this article; 5 minutes into writing it, the fire alarm system activated. Following that, I accepted a meeting to be interviewed by some university students regarding how we implement strategic initiatives at the airport. Then I worked on our SAMP (Strategic Asset Management Plan) and followed up some suppliers regarding outstanding items for our BWOF and also pricing for some self-service kiosks we are keen to implement. Then I arranged staff, tenants and contractors for a fire-door test next week, sent out the key documents for next week’s Energy Committee and then finally got some time to finish this article!

What are some of the challenges of your job?
Managing growth is the main challenge I face. The airport is growing at an extraordinary rate and the demands for Facilities and IT staff assistance and involvement are constant.

WgtnAirport9-235What’s the most interesting element of your organisation FM-wise?
I think Wellington airport is ahead of the game in terms of combining its Facilities and IT teams and seeking efficiencies through implementing technology solutions where possible.

What are some of the things you like most about your job?
What’s not to like about this job? The airport campus is like a mini town and I get to work with a whole variety of interesting buildings and suppliers that cover the terminal; warehouses; residential buildings; computer rooms; carparks; hangers; pop-up shops; the baggage handling system; aerobridges; tunnels and a retail park.

What do you think the most important skills are that an FM professional needs?
In my experience – calmness coupled with excellent problem solving skills and the ability to communicate well.

What is the proudest accomplishment in your career to date?
In my role as General Manager Facilities & Technology - there are 3 things that I am proud of:

  • Creating a professional Facilities & IT Hub. This is a modern service centre which is attractive for staff, tenants and suppliers and delivers professional facilities and technology services.

  • Upgrading some key infrastructure systems so they now provide proactive and useful information to our 24x7 Operations team.

  • Implementing an Energy Committee which is driving savings and introducing energy innovations.

What advice would you give to someone starting out in FM?
Know your building(s) and get involved with as many initiatives as you can. You will learn so much and pick up new skills along the way. Nothing is ever boring in terms of facilities and technology at an airport. Also – definitely join a group like FMANZ so you can find out what other Facilities professionals are up to.

When you’re not at work, what do you enjoy doing?
I like to spend time with my family and two dogs when not working at the airport. I am also a member of the Canine Friends Pet Therapy National Committee who are focused on Dogs Helping People, particularly in rest homes; hospitals and hospices. I am helping them improve their communications to members and the organisations we visit through the increased use of technology.



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