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October 2016                                                                                                      Latest news, events & interviews.

In This Issue


Letter from Gillian Wess, CEO

A Strong and Progressive Future


Haere mai,
It has now been three months since my appointment as your Chief Executive Officer.  Not only have I received a warm welcome from the FMANZ Board, operations team, members and sponsors, I have encountered an Association of skilled, dedicated professionals, committed to fostering and furthering the interests and reputation of facilities management in New Zealand.
Already in this brief time since my arrival there has been a highly active programme of initiatives to support the membership and Association.
FMANZ has experienced the nationally live streamed AGM, elected a new Board Chair, voted to approve a new constitution, and established new Board committees to guide the outcomes of FMANZ’s strategic plan.  FMANZ was represented at the Tertiary Education Management Conference in Auckland, and World FM Day has been recognised. A National Breakfast Seminar Series and a number of other events have been held across the regions, hosted by our valued sponsors.  The initiative of a Branch Chairs’ workshop to support membership growth and participation will take place next month.    Members will soon see the new publication of an annual calendar of events so that we can all plan our FMANZ involvement throughout 2017.  Members will also have the opportunity to influence our operational focus through a member survey shorty coming your way.
As CEO my interests are focussed on supporting the FMANZ members as the core and purpose of the Association, and to drive leadership of a professional body that advocates for your industry standing and achieves a high level of awareness of the practice and value of facilities management.
FMANZ will gain strength as we grow our membership and enable members to develop their networks, education and career advancement.  Membership participation is key to this aim.  I encourage you all to consider how you can contribute to your branches and the Association. 
I look forward to meeting you as I visit the branches and attend events.  Preparations are well underway for FM Summit 2017, a national gathering for networking and upskilling.  The Summit’s focus on “Forward FM” points to a strong, progressive future for your professional body and its members, and I am honoured to embark on this journey with you.
Gillian Wess-509

Nga mihi,

Gillian Wess
Chief Executive Officer




FM Summit 2017

Forward FM: The Countdown Begins

Mark these dates in your diary now: Wednesday 3rd & Thursday 4th May to ensure you don't miss out on FMANZ’s premier flagship event! We will be returning to Auckland's Villa Maria Winery for FM Summit 2017 and the Summit Committee is working hard to draw together another outstanding programme and introduce some fresh new features. The theme for FM Summit 2017 is 'Forward FM' and this year the Committee is issuing a call for papers.

Call for Papers
call for papers

You are invited to take advantage of this opportunity to convey your experiences and expertise, and present at the Summit. We are looking for hour-long seminar presentations (45 minutes + 15 minutes of questions) that are practical in nature, based on experience and contain take-home messages and tips for FM professionals. A‘Forward FM’ focus would be good.

We are open to suggestions for topics, but specifically would like to hear from you if you have a case study to share. Some of the topics we’re interested in, include: ‘Lessons Learnt in FM’, ‘Dealing with Change’ ‘Energy Management, ‘FM & the Agile Workplace’, and ‘FM Lessons Salvaged from the Christchurch Rebuild’. We are also looking to include seminars on asbestos, cleaning, contracts, cost management, leadership, workplace wellness, technology disruptors, and risk management. 

There will be 12 seminar presentations in total, and all topics will be placed into one of three broad categories – People (Management & Productivity); Practical FM Topics; and Technology, Research & Innovation. Please note: we are not looking for sales pitches!

We are also interested in hearing from thought leaders interested in presenting at the Summit. These plenary sessions are all about big-picture, inspirational ideas, and may include presenters from overseas. Subject matter doesn’t have to relate directly to FM but should still be of interest to facilities managers. Conference sessions are 45 minutes long, including question-time.

You can download a call for papers application form here. Please email completed forms to by 31st October.

If you would like to see highlights, interviews and photos from this year's Summit, click here for a short video.

Trade Expo
trade expo 2-815
Have you got a product, system or service you want to tell the FM world about? Don’t miss out on a stand at the boutique Trade Expo. The Summit draws together facilities managers from all over New Zealand, each year attracting over 300 FM professionals and suppliers from all sectors of the industry.  Please email expressions of interest or enquiries to Marjolein de Graaf at
Please contact Marjolein also if you are interested in signing up to be an FM Summit 2017 Sponsor. Email or phone 0211062021.

Changes to the FMANZ Board 

Welcome Veronika Harrison

Veronika Harrison photoFollowing the AGM in August, FMANZ welcomes Veronika Harrison to the Board. Based in Wellington, Veronika is Senior Facilities Manager at Westpac, a role which sees her providing relationship contract management within a portfolio of 199 branches and seven corporate offices. Veronika was a member of FMANZ’s Auckland Committee for two years, and joined the Wellington Committee when she moved to the Capital in 2014.  She became FMANZ-accredited in 2013. Veronika replaces outgoing board member and Chairman John Braithwaite as a representative for the Central region. Fellow Wellingtonian Bruce Kenning has been elected as Chair, and Jack Crutzen as Deputy Chair.

Click here to read all Board Member profiles. 


                                                                                                                                                                                  BACK TO TOP


Q&A with Bruce Kenning 

Introducing FMANZ's New Chairman


Bruce KenningMeet FMANZ’s new Chair, Bruce Kenning. Bruce spent 15 years in the Defence Force property area, leading the amalgamation of the property and facilities organisations of the Army, Navy and Airforce into one property group in 2006. In 2011 he joined Inland Revenue, where he is currently the Group Manager of the FM business unit. A keen traveler and Hurricanes supporter, Bruce joined FMANZ in 2011, and was elected to the Board early last year.

If you were asked to sum up what facilities managers do in one sentence, what would you say?

We provide a safe, healthy and fit for purpose work environment, as well as a range of services to ensure a positive experience for both employees and visitors.

What makes a good facilities manager do you think?

One of many things is the ability to build effective networks. They must also be able to apply their technical and practical knowledge to provide appropriate solutions.

What do you enjoy most about working in Facilities Management?

The wide range of activities, and the people that you work with and meet.

Why do you think a member organisation is important for FM professionals?

All professionals need a professional body which can provide a range of services for them. These include education pathways, networking opportunities, advocacy, as well as standards of practice, ethics and conduct.  Our Strategic Plan provides information on a range of initiatives focused on the five pillars of the plan.

Have you had a chance to think about what you’d like to achieve as Chairperson?  What will be your priorities?

I was excited to see us revisit our Strategic Plan last year, and want to ensure that our Board works well with our CEO Gillian Wess and her operations team to deliver on this plan. We have made really great progress with our educational offerings, and I would like to see progress now made on developing and implementing a CPD framework and system for capturing this information.

What are the major challenges and opportunities facing the industry?

A major challenge is in aligning FM to the business strategy. There are many opportunities, one of which is to use the workplace to support organisational programmes aimed at lifting employee engagement and productivity.

Where would you like to see the FM industry in New Zealand in 10 years’ time?

I would like to see the FM industry mature to the extent that we become a career of choice for people.

When you’re not working, what do you enjoy doing?

Robyn and I are keen Hurricanes supporter, having had season tickets for a number of years with a group of friends.  Fantastic to see us finally get the trophy this year.  We also enjoy overseas travel.  Last year we spent six weeks in Europe with a group of friends, picking up two Rugby World Cup games in Cardiff on the way home.  I also try to get to the gym regularly.  




New Awards Scheme Unveiled

Recognising Hard Work and Dedication

FMANZ's National Awards Committee is delighted to announce the Branch and National Service Awards. These awards have been established to recognise the hard work and dedication of FMANZ members at branch and national level, and will be presented each year at the FM Summit Dinner.
At Branch level there are two awards:

  • Service Award

  • Distinguished Service Award

At National level there are three awards:

  • Service Award

  • Distinguished Service Award

  • Honorary Fellow

Please Note: A points system will be used to determine eligibility for these awards, details of which are set out in the FMANZ Awards Nomination Template, available on the FMANZ website.

Timeline for Awards       
28th February 2017 - Nominations close.  All nominations should be returned to the CEO.
March 2017 - National Awards Committee to finalise recommendations for 2017.
April 2017 - Board Confirmation of Honours & Awards for 2017.
May 2017 - Awards presented at the FM Summit Dinner.
If you have any queries regarding these Awards, please contact Sascha on 027 233 4450 or email

More information on FMANZ Awards can be found on our website. Click here >>




Education Update

New Committee Takes A Fresh Look at Education


The new FMANZ Education Committee met for the first time last month with only David Curry, who will Chair the Committee, remaining from the previous Education team.  The new Committee has a broad range of skills and experience and brings on board representation from outside the Auckland Region for the first time.

The new committee consists of three Board members, Stuart Bryant, Veronika Harrison and David Curry, along with FMANZ CEO Gillian Wess. They are joined by Martin Shepherd from City Care, Chris Cain from Opus and Rosemary Killip from Building Networks.

The new team is currently reviewing the FMANZ-sponsored research undertaken by Herma Schutte in 2014 and intends to follow this up with some local surveys during the coming months.  The aim of this survey work will be to assess whether the supply and demand aspects of the FM training and education environment in NZ have changed significantly over the past three years and to adjust the FMANZ Education Strategy and Action Plan accordingly. 

The current Education Strategy and Action Plan was put in place in 2014 and many of the intended outcomes, such as the FM Diploma and Master Classes have come to fruition.  Others, such as the Bachelors’ Degree, are about to begin with the commencement of the Bachelor of Engineering Technology in Asset and Facilities Management at AUT in early 2017.

The new Strategy and Action Plan should be circulated for comment by late 2016 so watch out of updates in future FMANZ e-mags.

Please note: There will be no more Master Classes this year. The Committee is looking at dates and subject matter for 2017.




What's Going On Around The Country?

IMG 6741-676It has been a busy couple of months for FMANZ members who rose early last month to attend the breakfast seminars around the country. Thank you to Delwyn Miles and Grant McNeil from Opus international Consultants who presented an informative and enlightening series of seminars about passive fire protection and the Building Warrant of Fitness process. 
Raising the Bar-14

Thanks also to Cherri Holland for presenting on how to create a staff-driven, high-performance culture. Organised by the Auckland Branch Committee, this popular  After-5 event was sponsored by Newspace.
In August we had the AGM, which was livestreamed from Auckland to venues around the country. Thanks to everyone who attended and made their voice heard.

Coming Up ...
Thursday 13th October, 7am (Wellington): The Lowdown on LED, kindly sponsored by Ecopoint - Eco Friendly Energy Solutions.
Wednesday 19th October, 4.45pm (Auckland): Visit to the Devonport Naval Base.
3rd November (Wellington): Debate - "Run-to-fail is more effective than planned renewal".
3rd-4th November (Auckland): Facilities Integrate at the ASB Showgrounds, a trade show that brings together facilities management and system integration industries. Free entry if you register in advance. Click here for more info. 
November 4th (Auckland - at Facilities Integrate), 11th (Christchurch) & 18th (Hamilton): National Breakfast Seminar Series - All You Need to Know About Asbestos.
30th November: Christmas Parties (Auckland and Wellington)
9th December: Christmas Party (Christchurch)
Note: Date for Waikato/BOP's Christmas Party TBA. 

Check out the website for more information and to register for these events. We are working on a full events calendar for 2017. This will be published on the website later in the year.

You might also be interested in:
The Next Generation Workplace Conference (Auckland): 29th & 30th November. Driving productivity, efficiency and retention through the innovation and transformation of the modern workplace. Check out their website to find out more.

NZSA's Fire & Security Exhibition (in association with FireNZ): 9th - 11th November at the ASB Showgrounds, Auckland. Click here for more details.




News from NZ and Around the World


Women Triumphant at BIFM Awards

BIFM winner-211Female facilities managers took the top individual honours – either by winning or being highly commended – at this week's BIFM Awards ceremony in London. The annual event saw the introduction of three individual categories – Newcomer of the Year, Manager of the Year and Leader of the Year – to replace the single ‘Facilities Manager of the Year’ title. Find out more about the winners here.

Growth of FM   
Global FMGlobal FM, of which FMANZ is a member, has released the Global Facilities Management Market Sizing Study. This detailed new study estimates the annual worth of the global FM market to be US$1.12 trillion. The study offers in-depth FM market analysis for 33 countries, including NZ. Among the findings are that the FM industry remains the most developed in Europe and North America while tremendous opportunities can be found elsewhere if regional challenges can be met. These challenges include an undersupply of labour and FM industry fragmentation. Free digital copies of the study are available to FMANZ members. Email Sara at if you are interested. For more information on Global FM, visit

Europe on the Rise

Speaking of growth in FM, Europe is the “most prominent regional market for facilities management” and could be worth US$624.9 bn (£472 bn) by 2024, according to a new market report. The research states that the Europe market is projected to expand from its 2015 value of $219.5 bn by 12.5%.

IFMA-RICS Collaboration
RICS collaboration-418

In April this year, IFMA and the Royal Institution of Chartered Surveyors (RICS) announced a transformative collaboration to address some of the challenges facing the industry by supporting unification through a shared career map, an unprecedented breadth of research and information, and gold-standard FM training opportunities. For more information on the collaboration, visit or to read an article about the alliance and what it seeks to achieve, click here

Green is Gold
healthy buildings

Working in green-certified buildings leads to higher cognitive function scores, academics have found. Researchers at Harvard T.H. Chan School of Public Health and SUNY Upstate Medical University studied 109 workers at 10 buildings in five cities across the US, and discovered that working in green-certified buildings was associated with fewer sick building symptoms and higher sleep quality scores as well as leading to better cognition. Find out more here.

Safer Workplaces
Safer Workplaces-105

WorkSafe New Zealand’s strategic plan for work-related health, ‘Healthy Work’, outlines the approach WorkSafe will take over the coming 10 years to support and enable businesses to better manage work-related health risks. Each year, these risks kill 600-900 people and lead to a further 30,000 New Zealand workers developing serious, but non-fatal, work-related health conditions.

Don’t Believe Everything You Hear
Speaking of WorkSafe, check out common myths around the Health and Safety at Work Act.

Why Do It?
why do it-645Everyone is talking about work-related health and wellbeing programs these days, but why are these initiatives so important for the success of your business? Find out here.


Energy and Asset Management: A Perfect Synergy?
Energy Management in the FM sector is entering a smarter new world of fundamental structural change, underpinned by the introduction of new technologies and ambitious energy saving targets, writes Gabriel Hurtado González, Energy Manager for Vinci Facilities in the UK. “Facility Managers are under constant pressure to further improve both the efficiency and reliability of the assets they manage, as well as finding savings across building operations. Meanwhile, energy management professionals are turning their heads towards wider strategies, and the technologies behind those strategies, to achieve their performance targets.” In this article he submitted to FMANZ, Gabriel takes a look at the solutions for full facility optimisation from an Asset and Energy Management perspective.

Integrating Sustainability
integrating sustainability

A core set of sustainability provisions that should "form the foundation of how sustainability is incorporated into any property management service offering" have been launched in the UK. Integrating Sustainability into Property Management Services: Core Provisions sets out the core activities that should be undertaken by any managing agent as part of their standard property management offering to clients. 

Speaking of Sustainability

Speaking of which-292The shifting environment of FM, the evolving language of sustainability and new technology and social factors, are some of the themes that have influenced FM’s role in the sustainability agenda over the last 10 years, according to BIFM research. In its 10th annual survey, ‘BIFM Sustainability Survey: Where are we 10 years on’, reflects on the work undertaken over the past decade to capture the impact of sustainability within the FM sector.

UK Job Market
Interested in taking a look at the FM job scene in the UK? Click here for a taste of what's on offer. 

Out There FM
out there fm-190
Want to learn more about FM onboard an oil rig? ESS Support Services Worldwide (ESS) Offshore recently secured three contracts to deliver hotel and catering services on the newly constructed Jack-Up drilling rig Maersk Highlander, as well as two floatels (accommodation vessels). Click here for a glimpse into FM at sea.

What’s Your Company Culture?
company culture

Explore the different types of company cultures that exist within most organisations today and gain a deeper understanding of how office design can influence your company’s work culture. Click here for more.



Cost Number One
Cost still outweighs service expertise and 'soft' factors such as corporate social responsibility and cultural fit when it comes to procuring FM services, according to the latest RICS Annual Occupiers Survey. An overwhelming 95% of respondents cited cost as important or very important, though 91% did the same for service capability and expertise.

More Variety Needed
more variety needed-464
Open plan offices need more variety for top performance, a new study reports. The report by integrated architecture, design, planning and consulting firm Gensler reveals that variety and choice in the workplace environment tend to drive creativity and job satisfaction. Read more here.

Accessibility Matters
If you want a quick overview to see where you are at with accessibility, check out this two-page checklist from the National Disability Authority in Ireland, urges Rosemary Killip from Building Networks. Although it's an Irish checklist the questions are just as valid in NZ, says Rosemary, who runs Access Audits Course on Existing Buildings.

Let’s Talk about Risk
lets talk about risk
Corporate real estate (CRE) needs to better assess how to talk about risks with the businesses it serves, says a report by CoreNet into the future of the sector. The report also adds that the sector also needs to have a better understanding of its ability to prioritise capital investments related to mitigating risks to the physical assets. Find out more here.

Healthy Buildings
healthy buildings-104

A report has found that US building owners, managers and investors are becoming increasingly interested in creating healthier buildings. The Drive Toward Healthier Buildings 2016, published by Dodge Data & Analytics with research partner the World Green Building Council, suggests that the US could be set to adopt building practices that prioritise the well-being of occupants. Read more here.

Speaking of Healthy Buildings ...

A British and International Standard that prioritises employee wellbeing and safety has been launched. BS ISO 27500, developed with input from BSI’s ergonomics standards committee, incorporates ergonomics and human factors knowledge and techniques to help businesses achieve a ‘human-centred organisation’ and act in socially responsible ways. Read more about it here.

The Internet of Things

A study by SCA and its global hygiene brand Tork investigates how the Internet of Things (IoT) impacts work by cleaners and facilities managers. The results show increased quality and efficiency in combination with reduced stress among cleaners. The study was conducted at IKSU Sport in Sweden, considered northern Europe’s largest sports facility, and is based on Tork EasyCube, an IoT-based service that provides real-time information about cleaning and refill needs. Click here to find out more.

Robotic Cleaning
robotic cleaning-170

On a similar note, robotic cleaning holds “significant promise for unobstructed areas but has yet to gain a significant foothold” in the industry, says a report about local authority building cleaning services. The State of the Market 2016 report by the Association for Public Service Excellence (APSE) shows that only 5.5% of respondents say they are using these methods in school buildings (down by 2.1% since last year). Find out more about the report here

Towards 2021
towards 2021-755

The next five years will be defining ones for the FM market, according to new analysis from global growth partnership company Frost & Sullivan. As services mature and commoditise, innovation through new business models, technology deployment, and more sophisticated value propositions will be critical for growth. According to the report, enabling technologies such as Internet of Things (IoT), Big Data and advanced connectivity will drive efficiency for both service suppliers and clients, while changes to both the future workplace and workforce create robust opportunities for integrated workplace change management solutions. Read more here.

Safeguarding your Reputation

Neglecting the safety of the people in the building you are responsible for can lead to reputational damage. Take a look at a white paper that explores a series of case studies highlighting just how costly reputational damage can be.

It’s About More Than That
it's about more than that-792

In many organisations, Corporate Real Estate Management (CREM) has been purely transactions-based, primarily focusing on decreasing short-term unit costs. In reality, Corporate Real Estate Management is much more than that, says ISS. Read about six Corporate Real Estate Strategies that can add value to your business – if you just let them.

Brexit Bad for Business

Energy efficiency suppliers say they are feeling the effects of the Brexit decision, according to the latest issue of the UK Energy Efficiency Trends report. More than half of suppliers (56%) consider that the decision to leave the EU has already negatively affected their business, with only 35% reporting ‘business as usual' following the referendum result. Read more here.

Stressed Out
stressed out

While stress can take a hit on every one of us, there are some employees more sensitive to work-related stress than others. But what are their characteristics and how can we support them in the best way? Find out here

Ask First
ask first-928

Changing the workplace without giving employees some form of control in the design can adversely impact employee health, safety and welfare.  When employees perceive the workplace as negative, the consequences can mean an increase in employee stress, workplace injuries, absences, employee turnover, insurance claims, benefits utilisation and error rates and subsequently a decrease in employee productivity, engagement, satisfaction, innovation, customer service and quality of work. Find out more here.

More on the Office
more on the office
A study
released by international real estate adviser Savills and the British Council for Offices (BCO) shows that almost half (46%) of office workers think the office has a positive effect on their mental health.  Another 40% think it has a positive impact on their physical health. 

Design Matters
design matters-71 

While we're on the topic of offices, recently there has been a lot research looking into the impact of workspace and workplace on the well-being of employees. Take a look at ISS’s five simple office design adjustments that will make your office a better place to be.

No Office the Answer?
no office-669
Or maybe the answer is no office? Only 7% of workers say they’re most productive in an office environment, according to research by Flexjobs.  Of the 3,100 workers they interviewed, an overwhelming majority (93%) would not choose the office as a place to complete an important work task or project. Fifty-one of those surveyed say their home is their preferred place of work, while 8% would opt for a coffee shop, library or co-working space.  Flexible working options are also key for new jobs, says the research. Work flexibility (80%) and work-life balance (74%) are the most important factors for respondents when evaluating a job prospect. Find out more here.

Students Put Study First

Facilities for studying are an important factor for nearly two-thirds of students when choosing a university, says the latest student experience survey by the Association of University Directors of Estates (AUDE). For the third year running, study facilities, including IT stations and libraries, came out on top, with only 24% of students placing importance on entertainment and social buildings when it comes to choosing a higher education institution. 

Vacate Westminster

MPs will have to vacate the Palace of Westminster for years so that essential repairs can be done, or face the increasing risk of a ‘catastrophic’ event, according to a committee of MPs and Peers. In a report, the Joint Committee on the Palace of Westminster has proposed that  all MPs, Peers and staff move out so that a major programme of works, costing £3.9 billion and taking six years, can be carried out. Find out more here.

People, Place & Productivity – We Know It!

Productivity is the only route to rising living standards, according to Carolyn Fairbairn, CBI (Confederation of British Industry) director-general. “Productivity may not be the most riveting of terms. But it really matters. It is the only route to rising living standards. It lifts people out of poverty, pays for public services, and creates opportunities for our young people.” Read more on this, here

Speaking of productivity, FM can have a significant positive influence on wellbeing, engagement and productivity, says Sodexo HR Director Andy Rogers. He offers some insights into delivering improvements here.

NZ & Oz On Top 
nz oz-26
The Australasian real estate sector continues to lead the way internationally in terms of the environmental, social and governance (ESG) performance of its real assets, according to the results of the 2016 GRESB (Global Real Estate Sustainability Benchmark) real estate, developer and debt assessments. The GRESB assessments reveal that property companies and funds in Australia and New Zealand lead their peers from other regions with respect to ESG performance. Learn more here.

Little Things Matter
little things matter-199

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can affect productivity and performance. Research for a study entitled ‘Decoding the workplace experience: how the working environment shapes views, behaviours and performance’ was carried out by Advanced Workplace Associates and the Centre for Evidence-Based Management. Read more here.

On That Note
on that note

Building managers in the UK must ensure that “proper, effective, well maintained ventilation systems are operating in all offices” after a new survey found that indoor air pollution is prevalent in workplaces across Britain – potentially causing long-term health problems. The YouGov survey commissioned by the Building Engineering Services Association (BESA) reports that almost 70% of office workers believe that poor air quality in their place of work is having a negative effect on their day-to-day productivity and well-being. Additionally, a third of office workers are concerned that poor indoor air quality could be having a negative effect on their health. Click here to learn more.

Security Challenges
security challenges-303

Competency of staff and getting the supplier to deliver on the terms of the contract are the two main challenges businesses face when outsourcing their security, according to an independent survey. The survey found that 80% of businesses prefer to outsource security requirements rather than use an in-house team – half preferring to use a security specialist.

Bookmark i-FM

Have you come across yet? They have a free subscription on offer which allows you to check out their steadily growing collection of interviews which captures experiences, perspectives and insights from people in FM.  

Building Superior Human Capital
human capital-384

Are the ‘geeky’ best-in-class honour candidates the ones who will make your company successful? Or will the enthusiastic average Joe’s be the one making up the greatest human capital at work? In this blog post we discover what the new future of jobs study reveals.

Get Moving
get moving-94

A new study of over one million people finds that doing at least one hour of physical activity per day, such as brisk walking or cycling, may eliminate the increased risk of death associated with sitting for eight hours a day, as experienced by most office workers. Click here to find out more. 

Working for a bigger purpose
bigger purpose

To be motivated and successful one must be driven by something greater than just profits. But how do some of the world’s most recognized companies facilitate purpose and bring it to life? Find out here.

If you come across any interesting snippets you think others would be interested in, please email them to Sara at

 RICS-IFMA Survey 

Be Part of a Global FM Initiative


You are invited to take part in the Raising the Bar: 2016 Update survey. This survey is designed to help understand the state of facilities management across the globe in 2016 and to provide an update to the original Raising the Bar study, which was published in 2012 by RICS.
This year the survey is co-sponsored by RICS and IFMA, the International Facilities Management Association.

In support of the study, FMANZ invites you to participate in this survey, available here. Everyone who completes the survey and requests a report (via email instructions on the last page) will receive a free brief summary of the findings once the report has been completed.

Thank you very much for your contribution to this important global initiative!


 A Day in the Life Of 2degrees' Anna Fernando 

Treating Colleagues as Customers is Key

Anna Fernando is Facilities and Finance Coordinator for 2degrees Mobile Limited. Based in Auckland, she operates under the Properties and Operations Team but is also the Administrator for the Finance Team.  Anna celebrated her fifth year with the company in August.

Anna F-133What does your job involve?
My role integrates all aspects of facilities management as well as supporting the whole Finance Team.  I manage the two corporate buildings in Auckland plus other small offices - Hamilton, Wellington and Christchurch.  My day would usually start with checking emails as most complaints/reports go through my inbox.  I make sure that I check my mail regularly so I can quickly attend to requests as quickly as I can.  I treat my colleagues as customers and give them the best assistance possible.  I am a health and safety representative/ committee member and also part of the company’s Major Incident Response Group.  I attend internal and external meetings regularly and go to seminars related to FM whenever possible.  Every year I enrol in short courses as part of my personal development programme. It is my goal to move up to a management position and handle staff in the future.   I try to learn as much as I can, because in this field, you never know what you will get the next day.   So it’s good to be prepared and continuous education can help you resolve some issues.  

What does ‘facilities management’ mean to you?
Facilities management is part of our daily lives; we cannot get away with it.  From the moment we leave our homes until we reach our desks, we are surrounded by the facilities industry. Most people don’t know what we do and what facilities management means because the things around them work well.  For example, the lighting is good; the air-con is working; you have milk in the fridge; your FOB allows you to enter the building; the lift can bring you upstairs; and the toilets are clean.  These things are all taken for granted until something goes wrong.  FM is an integral part of an organisation.  On a day-to-day basis, effective management of the facilities provide a safe and efficient working environment.

What are some of the challenges of your job? 
Most people in 2degrees are quite understanding and tolerant of any building issues.  However, you do get people who complain about minute details; those people who try to get under your skin.  But of course you don’t allow this to happen; it’s just part of the job.  Other key challenges in our workplace would be parking management.  2degrees is a growing company; it quickly reduces the amount of available parking space for our staff.  Another challenge would be keeping calm under pressure and being able to think logically when finding a solution to a problem.

What are the most interesting elements of your job?
This role is exciting and has variety.  There will always be surprises and no two days are alike.  I am not stuck working at my desk all day; I get to visit multiple sites and sometimes I am out shopping for our building needs. You also have the opportunity to interact with people at different levels.

What are some of things you like most about your job?
This role makes me familiar with management, architecture, design, marketing, electrics, engineering, plumbing, security and a lot more.  This job gives me the chance to utilise and enhance my strong organisational and people skills.

What do you think are the most important skills required by an FM professional?
In my opinion, an FM must have exceptional interpersonal skills because your job is all about people.  You interact with so many employees and contractors of all sorts.  If you do not know how to communicate well with them, you will not get the respect that you need and the results that you want.   A good FM is able to work well with others besides being resourceful and helpful.

How did you get into facilities management?
I have a degree in Business Administration and First Line Management and have completed two Master Classes through FMANZ/AUT.  I worked as an EA/admin officer for more than 10 years and managed a physiotherapy clinic for 4 years. You can consider me in the “accidental” FM list but I guess my strong organisational and multi-tasking skills led me to this job.  Prior to this position, I was manning reception in one of 2degrees offices while looking after the Finance Team.   My manager offered me the job when our facilities manager resigned.  I would like to believe that she saw in me the qualities needed for the role since I have been working with her for 2 years prior to this shift in my career.

What is the proudest accomplishment in your career to date?
With very little background in facilities before I took on the role, I was able to plan and oversee various projects with minimum supervision. In a short period of time, I developed a very good relationship with my key facility suppliers.

What advice would you give to someone who is starting out in FM?
I believe in continuous education.  If you’re new in this profession try to learn as much as you can.  When meeting with contractors read and research in advance about the issue so you don’t get fooled.  There are some suppliers out there whose main aim is to sell products.  Be very flexible and enhance your people skills so you can form your little army of trusted providers.

When you’re not at work, what do you enjoy doing?
I love watching movies and television programmes; eating out and trying new restaurants with my family. If time permits, we explore new places in Auckland.


 Building Showcase 

You Are My Sunshine


Consider these two facts. Firstly, the solar energy that hits the earth every second is equivalent to 4 trillion 100-watt lightbulbs. And, secondly, in 2015, about 40% of total U.S energy consumption was consumed in residential and commercial buildings. The evident conclusion is that, if we are able to harness and use solar energy properly in our architectural design, its potential to make a positive and significant contribution towards the environment and towards our goal of a low-carbon economy is enormous.

In this Architecture Now article, packed full of photos and interesting information, you can check out 15 sustainable, low-energy buildings from around the world. All utilise a mix of passive and active solar design techniques and technologies.

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Kathleen Kilgour Centre, Tauranga by Wingate + Farquhar. A distinctive sawtooth roofline optimises the efficiency of the 450-square-meter rooftop solar array. Image: Simon Devitt

To keep up to date with building projects in NZ, sign up for Architecture Now’s free newsletter here.


 Better Buildings

Beware Of Dodgy Contractors When It Comes To Sprinklers

When it comes to the sprinkler standard, make sure you know the rules, advises building law expert and teacher, Rosemary Killip.
SprinklerSystems-838Specified systems are crucial to the safety and health of a building and those who use it. Automatic sprinkler systems are therefore legislated under the Building Act 2004 and New Zealand Building Code. It’s not a sprinkler technician’s job to decide if a building needs a system or not; that’s a task for the specialists in F7 warning systems or fire engineers. But if a sprinkler system is installed it needs to be maintained.
However, the way the New Zealand sprinkler standard is written one might misconstrue that it gives any sprinkler company's IQP/technical servicing staff the right to demand an upgrade because old and functioning equipment does not meet current code. The truth is, under The Building Act 2004 old sprinklers are permitted to be exactly that… old ...  as long as the system keeps working by being regularly serviced and maintained. An IQP's job is to make sure this happens, and not demand unnecessary upgrades or replacements.
So who let the writers of the sprinkler standard add in a section that basically allows retrospective upgrades to old systems? It's a travesty, and a way for some companies to charge building owners for unnecessary work!
I recently heard of a brand new sprinkler going into a warehouse without consent. I’ve been in the trade for over 25 years, and I’ve been privy to a few stories in that time; but the level of unprofessionalism and basic disregard of the law in this case astounds me! New work needs consent; there are processes that need to be followed and for good reason.
The owner of the building will cop the heat from the council (pun intended) in this situation, having been blindly led by the sprinkler company to flout the law.
Unfortunately, experience tells me this is neither the first nor the last time this will happen. Facilities Managers need to be aware of legal requirements for their own professional reputation and their bank balance; sadly you cannot always trust your contractors!
In my training courses on specified systems, fire documents and compliance schedules I will help you ensure that you meet your legal obligations. Contact me to find out more.



 Employment Law

Redundancy Issues in the Workplace

Redundancy is an inevitable consequence of business growth, development and contraction. In this way, it is a phenomenon which affects many different industries alike, says Jennifer Mills, Head of Employment Practice at Anthony Harper. Here she canvasses the legal landscape of redundancy, and briefly outlines the requirements which employers ought to adhere to in order to lawfully implement a redundancy dismissal.

What is redundancy?

Redundancy is defined as a circumstance where a position filled by a worker is, or will become, superfluous to the needs of the employer. As with all dismissal situations, the decision to make an employee redundant must be both substantively fair and procedurally justified. Specifically, the Employment Relations Act 2000 (the Act) provides that, in order for a dismissal or action to be justified, the employer's actions, and how the employer acted, must be what a fair and reasonable employer could have done in all of the circumstances.

In the context of redundancy, the decision to make an employee redundant must be genuine, in the sense that it is not a pretext for dismissing an unwanted employee. Further, as part of the mutual duty of good faith, the employer must provide the employee with information relevant to the decision, and ensure that it gives the affected employees an opportunity to comment before the decision is made. In requiring employers to undertake an extensive consultation process with the employees in question, these requirements have been clarified. Ultimately, the employer, although entitled to have a working plan in mind, is required to attempt to seek consensus, and be ready to change and even start afresh. 

A case on point: Scarborough v Micron Security Products Ltd

A recent application of these principles is set out in the decision of Scarborough v Micron Security Products Ltd. This case featured Miss Scarborough, who commenced her employment with Micron Security Products following an anticipated increase in demand for its products. In this case, Micron was in the business of manufacturing medical response and alarm accessory products for both New Zealand and a number of export markets. Unfortunately, however, the proposed upswing in demand did not materialise. Due to these concerns, and as Miss Scarborough had been the most recently employed, the proposal was that Miss Scarborough’s position be disestablished.

The company’s managing director, subsequently met with Miss Scarborough, advising her that the company did not have sufficient work for her. To that end, her position was made redundant and she was given one week’s notice. This was followed by a letter confirming the company’s decision, and outlining its reasons for her dismissal. Miss Scarborough subsequently raised a personal grievance for unjustified dismissal.

What did the Court hold?

The Employment Court ultimately found for the employee in this case. In its analysis, the Court first noted that, following the decision of Grace Team Accounting v Brake, it was entitled to enquire into the merits of the redundancy decision. In applying this principle, it noted that the company’s financial records supported the position advanced in favour of the employer.

Moreover, the Court held that there were genuine reasons for the redundancy. Specifically, while Miss Scarborough had engaged in some unusual behaviour since her commencement of employment, this had no bearing on the decision to make her redundant. Furthermore, the Court acknowledged that the employer had understandably felt a strong moral obligation to safeguard the viability of the company and protect its long-standing staff members. As such, the decision to select Miss Scarborough’s position for redundancy on the basis of last on, first off, was held to be reasonable in the circumstances. 

 On the other hand, the Court took a dim view of the employer’s redundancy procedure. It was found to be flawed, even having regard to the fact that the company was a small business. Specifically, it had failed to actively engage with Miss Scarborough, and such procedural failing were not considered to be minor. The employer had also failed to provide information relevant to its decision and Miss Scarborough was disadvantaged as a consequence. The Court however recognised that even if such requirements had been met, the result would have been the same.


This decision provides a clear example of how an employer may go wrong in implementing a redundancy dismissal. Although smaller employees may not be held to the same rigorous standards as their larger counterparts, this is no excuse not to consult with employees throughout any redundancy procedure. In this way, this decision is yet another reminder that employers ought to exercise utmost care when undertaking a dismissal for redundancy. On the other hand, the fair and reasonable employer test provides a benchmark against which an employer may evaluate its actions when undertaking such a procedure, and qualifies the employer’s obligations in such matters.


The law of redundancy may come into play across many different sectors in the economy, making it a common theme in personal grievance claims. Indeed, the factors which brought about the need for redundancy in the Scarborough decision were that the employer was vulnerable to fluctuations in demand for its products, it being a small company. Against this background, the decision is a useful illustration of the requirement that an employer has genuine reasons for the redundancy dismissal, and, as a practical application of the duty of good faith, must consult with its employees during the dismissal procedure. As contained in s 103A of the Employment Relations Act, the ultimate test is whether the employer’s actions, and how the employer acted, were what a fair and reasonable employer could have done in all of the circumstances.


Manage Energy Use to Increase Productivity

Less can mean more, says EECA BUSINESS. "Businesses looking for ways to improve productivity usually invest in new technology. They may not yet have considered energy efficiency as the first step."
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EECA says many businesses are wasting up to 20% of the energy they use. Cutting energy waste delivers an immediate boost - the same production delivered at lower cost. 

Click here to find out more about managing energy use to improve productivity. There are a number of videos including one on how some of New Zealand’s leading businesses have improved energy efficiency to see better outputs and profits.

Working Smarter

Shutting Out Interruptions


Working Smarter-592Did you know that an average knowledge worker will lose a minimum of 28% of their day due to interruptions? As we all know, interruptions are a fact of life for facilities managers , but perhaps there's a way to minimise them. Productivity guru Robyn Pearce shares some tips.

Clutter Confuses
Have you noticed how overloaded you feel when you try to absorb, retain and manage too much information, too many items, too may emails? They become interruptions to your mental flow. And what happens to your desk or office if you're trying to keep tabs on too much 'stuff'? Does it become a disaster zone? How effective are you at such times? Learn to be selective about what you expose yourself to - and what you keep.

A typical clutter-hugger thinks they have to keep up with every new advance in their field, keep up with every relevant magazine, attend every conference, hold onto every article (in the often-mistaken belief that they'll go back to it at a later date).

Wrong! With the speed of change and technology, almost anything we need to know is online. And much of what we've meticulously saved for years is probably obsolete.

Do an audit on yourself: if you're a hoarder of physical paper and equipment, can you find everything instantly when you need it? And if you can, how much time have you invested into managing all that information?

We're not born tidy - most of us have to work at it
Ask anyone with an organised office if it comes naturally to be uncluttered. Most will assure you that it's a conscious decision to stay that way, coupled with good old self-discipline.
Here's the thing:
Every piece of paper, information or equipment lying around is a symptom of a decision not made or an action not completed.
Work on a need-to-know basis
Try reading only what you need right now. Don't even look at things you've got no current use for. Get ruthless about pushing back on everything else.
Remove yourself from unnecessary subscriptions, ask to be taken off mailing lists you don't now get value from (including e-zine lists and newsgroups). Discard material that in your heart-of-hearts you know you're not going to need again or won't have time to get back to.
Don't major in minor things.
Take charge of when you do low-level tasks. Don't let distractions take you away from higher-value priorities. The key is to attend to short-term matters at the next natural break, rather than constantly breaking concentration. Instead, when you finish the priority task you're working on, take a few minutes to check other matters that have arisen since your last break.
Don't let emails dominate your day.
Don't keep checking your email throughout the day. Rather, chunk it into 3 or 4 slots - it's one of the worst interruptions in today's business world.

Case Study
It was 6.30 am on a beautiful salmon-pink morning. I love to write first thing in the morning, and then can happily get on with the rest of my day's work. That morning as I walked into my office there was a small pile of information on my desk from a network function I'd attended the night before.
I could have acted on the pile immediately but chances are, no creative writing would have occurred. That little pile was a distraction hazard.
So I made a choice and placed the little heap of cards and action notes behind me. As I commenced to write, although I knew something was waiting, it was not a distraction because I couldn't see it. A couple of hours later, finally ready to start my regular day's work, the tasks and tidy up were quickly actioned.

What is your highest priority?
Focus on your most important task first thing when you're fresh and don't let your most productive time of day be side-tracked by less important matters.
You'll be amazed how much work you get done and how much less stress you experience.

Robyn Pearce is ‘the Time Queen’. She mastered her own time challenges and now helps people around the world overcome theirs. She can show you how to transform your time challenges into high productivity and the life balance you desire. Get your free report ‘How to Master Time in Only 90 Seconds’ and ongoing time tips at


All Rights Reserved to Robyn Pearce,, 25 Keven Road, R.D.4 Pukekohe, South Auckland 2679, New Zealand Ph. +64 9 232 0523.


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