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June 2017                                                                                                               Latest news, events & interviews.

In This Issue

Letter from Gillian Wess, CEO

The Voice of and for FM in NZ

Kia ora koutou,

With the FM Summit 2017 now behind us we can reflect on the time spent together over the two days at Villa Maria as we focussed on the future of FM and engaged with our peers and colleagues. Networking and building relationships were high on the agenda, recognising the importance of making positive connections that will develop knowledge and skills, grow business and enhance the understanding of FM.Gillian Summit-55

Networking and advocacy have also been on my agenda since the Summit. FMANZ has been accepted as a member of the Construction Industry Council where we now sit at the table alongside all the peak organisations representing the breadth of the built environment sector. Meeting quarterly, the Council is “an industry association of associations in the building and construction, design and property sectors. It is the collaborative voice of the built environment industry in New Zealand and operates at the interface between government (central and local) and industry” (  Working in the areas of information, networking, advocacy, research and legislation, the role of the CIC matches our own FMANZ advocacy strategy and provides us with a forum where FMANZ can deliver its brief to be the voice of, and for, FM in New Zealand.

FMANZ is also ensuring that its members’ voice is heard in the international arena. Following our meeting at the Summit with Nicholas Burt (CE) and Kris Greenwood (Chair) of the Facility Management Association of Australia (FMA), both boards have agreed to form an alignment to add value to the long term strategic goals of both organisations to be realised through greater membership benefit, focusing on common interests of education, international standards, research and knowledge.

FMANZ is also a member of Global FM, and on 22 June I will attend a teleconference meeting spanning countries and time zones with representatives of FM associations around the world.

While FMANZ looks outwards, we are also strengthening our internal connections. The branch committee chairs and representatives meeting held at the Summit is effectively connecting our national branch network, exchanging ideas, collaborating on speakers, membership growth and advocacy. I have written before about the importance of member participation. Auckland and Wellington branches are currently recruiting for new committee members for election at their AGMs, and we also want to establish a committee to drive FMANZ’s membership and visibility in Dunedin. If you would like to play your own important role in being a voice of, and for, FM in New Zealand, please step forward.

Ngâ mihi nui,

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Members' Corner

Things To Note


At the AGM in August, two of our Northern Board members will be standing down from the FMANZ Board. Their departure provides an opportunity for candidates from the Northern Region to step up and become an FMANZ Board member. This role provides an exciting opportunity to demonstrate leadership in the FM Industry, helping to set the strategic and governance direction for the Association.

The Board is looking for candidates who can complement the existing Board members, and ensure that the Association has a Board whose composition not only reflects the diversity of our membership base, but is filled with people with a passion in the areas of Research, Education, and Advocacy. It is these three areas of focus that are essential if we are to achieve the strategic objectives set out in our Strategic Plan.

If you are interested, an information pack is available from the Board Chair, Bruce Kenning, who would welcome the opportunity to discuss this opportunity with you. It is important that candidates understand the time required to commit to the Board role, which will also require you to serve on several of the Board Committees. You should allow 2-3 hours a week for this voluntary role.

Nominations must be signed by two Members from the Northern Region, and lodged with the Chief Executive by 27 July 2017. Northern Members will vote on the nominations at the Northern AGM to be held on August 10 2017.


As we outlined in the last e-mag, as part of the education strategy, the Board intends that future events will align with key elements of the Competency Framework. In keeping with the objectives of FMANZ to promote professional FM practice, this framework enables the professional competencies and qualifications of members to be recognised, and is used to evaluate members seeking professional accreditation. If you're interested in becoming a Professional Member, click here to learn more about the application process.


FMANZ now has a Wikipedia page! If you haven't done so already, join our LinkedIn group, and follow us on Facebook.


Women and Leadership New Zealand (WLNZ) is administering a national initiative to support the development of female leaders across New Zealand’s Construction and Building Design Sector. The initiative is providing women with grants to enable participation in a range of leadership development programs. The leadership development programs are part-time and delivered nationally via WLNZ’s blended learning model. Scholarship funding is strictly limited and will be awarded based on a set of selection criteria being met. Expressions of interest need to be received before 16 June. If you wish to discuss the initiative in more detail, please contact Wafa Ahmed at the office of the National Industry Scholarship Program, WLNZ, on +61 3 9270 9030 or via


If you're on the hunt for a new job, or have one to advertise, make sure you check out our online Job Centre.


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What a Summit!

Two Days of Networking and Learning

FM Summit 17-55A big thank you to everyone who helped make FM Summit 2017 such a success. This includes all our sponsors, trade exhibitors, speakers and the 250+ delegates who turned out to enjoy two wonderful days of networking and knowledge sharing at Villa Maria. FMANZ's annual Summit is about engaging with new ideas and new people, fostering friendships and working relationships, being inspired by big picture thinking and expanding your existing knowledge base on a range of FM topics. It's about chatting with exhibitors about new products and services, having a say in how FMANZ is run, sharing a drink with old friends, and knowledge you might have with others. It's also about celebrating success (see our Awards story below), and taking time out from your everyday busy work-life to reflect on the important job you do, and how you can do it better.



Congratulations to John Braithwaite and the Services Resources team who once again took away the Rod Emmerson cartoon, commissioned to reflect this year's 'Forward FM' theme. And thanks to our auctioneer Ben Hurley who managed to edge the bidding higher than any other year! As always, proceeds from the hotly-contested auction go to the FMANZ Foundation.

passport winner-283

Congratulations also to Mark Bolton, winner of our Summit Passport Competition. Mark answered a question from each of our Trade Exhibitors, went in the draw, and took away a $1000 Prezzy card! He is pictured here with FMANZ's Event Manager, Marjolein de Graaf.

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FMANZ17 Day2+(177+of+177)-26 FMANZ17 Day1+(228+of+252)-567
FMANZ17 Day1+(241+of+252)-402 trade expo challenge-372
networking outside-512 FMANZ17 Day1N+(46+of+68)-663

To see more photos from the Summit, click here.


The Summit in Brief

Snapshot from the Podium - So Much To Take In!

Many of our speakers have kindly summarised their presentations - essentially their take-home messages - for easy digestion. If you missed a talk, or want to refresh your memory, read on. You can also download most of the presentations here.

From Day One

(R)evolution of Facilities Management
Business Futurist Morris Miselowski, our 'Forward FM' keynote speaker, supplied us with 10 key takeaways:morris-758

1. Be future relevant – make sure you are constantly listening to what your ecosystem needs / wants from you and, as difficult as it may be to hear, as expensive as it may be to instigate, as time consuming as it may be to provide it, or as cumbersome as it may to be offer, you ignore the marketplace's desires at you own peril.

2. Business disruptors abound everywhere, they often come from “left field”, rise quickly and may only offer one element of what you offer, but that single element could be enough to change your industry or the way it operates forever.

3. The way we live, work and play is changing dramatically and our facility needs are changing along with it.

4. Robots, chatbots, driverless cars, augmented and virtual reality and many other horizon technologies are all looming and will each be game changers and, when combined, reshape FM.

5. Humans are now Homo Cyborgs, totally and irrevocably connected to technology.

6. Technology will soon be ubiquitous; we won’t care about its physical form but rather what it can do for us.

7. Facilities will soon be capable of changing virtual structures to suit each micro activity within it.

8. Frictionless interactions and offerings are the new minimum standard.

9. When all the technology is in play, the only thing left for people to do is to be human.

10. To ensure you’re ready for the future, be reckless in your thinking, audacious in your actions and future focused in your direction.

You can view Morris's FM Summit presentation here.


Forward FM - What Do We Need To Be Prepared For?

FMA CEO Nic Burt shared his four key messages:

Nic-6841. Industry is ever-changing and the need to understand the industry through research is imperative.
2. Continued globalisation and technological drive is creating opportunities and challenges for the industry – FM professionals need to understand the trends and the implications.
3. Education and focus on management disciplines is the broad direction – smarter FMs driving productivity, safety and well-being.
4.The ISO (international standard) - see FM Snippets below - will create a drive for transformational change in the industry and the content of the ISO will be driven by those who engage in the process.


An Economic Forecast - What Does the Future Hold?

Three things you should know about the economy, courtesy of BNZ's Chief Economist, Tony Alexander:Tony-655

1. New Zealand’s pace of growth has been boosted in the past three years and is expected to be supported over the next three by strong net immigration, booming construction, firm tourism growth, and low interest rates.
2. Strong labour force growth is failing to keep up with surging demand for staff and eventually (one-day) this will produce stronger wages growth and faster staff churn.
3. Rising inflation means rising interest rates the next two years. But the extent of gains will be constrained by difficulties firms face raising prices in a world where buyers can easily find online alternatives. In addition, as banks curtail credit availability because of low ability to raise local deposits, this will offset some of the need for higher interest rates from the Reserve Bank.


Themes and Obsessions in Architecture
Architect Pete Bossley
summed his presentation up with these three take-home messages:
1. Good buildings are generated from strong ideas.
2. These ideas create the ‘soul’ of the building.
3. To fully manage the buildings through time, facilities managers need to understand the ‘soul’ and ensure it is nurtured and doesn’t get modified so as to destroy its integrity.


Powering Today for Tomorrow
Meridian Energy's Chief Executive, Mark Binns,
shared these key outtakes from his presentation:
mark binns-75
1. Price volatility - Despite the impacts on our market it’s interesting to compare the NZ market to the challenges of other markets – in particular our Aussie neighbours.
2. Commercial solar - Commercial solar is the obvious selling point in the market, given more complimentary load profiles with solar, large relatively flat roof-space, longer investment horizons, leverage the brand / environmental benefits. We are considering which customer types are most suitable for solar power. Key factors are: consistent electricity load: daytime, 7 days a week, all year round, availability of roof space i.e. office blocks can be challenging, long term businesses willing to invest in solar which is likely to pay off over a 10+ year horizon. In practice many other factors will also be important e.g. network connection, switchboard location, age of roof.
3. Electric vehicles - Meridian Energy is converting 50% of its vehicle fleet to electric by June 2018 and is encouraging other New Zealand businesses to do the same. Being a 100% renewable energy company, we’ve always been committed to protecting the environment and knows that one significant way New Zealand can make a difference by reducing fossil fuel use is to go electric with transport. Meridian now has 20% of its fleet electric and a commitment to reaching 50% by the middle of next year, and is looking to increase this further in the future, as more models that suit the company’s diverse needs become available.

From Day Two

Contracts Made Easierjason-638
Thanks to Jason Happy and FMANZ's Maintenance Services Standards Committee for this summary:

1. An even-handed industry standard contract is needed by all parties as it should free us all to get on with value-add activities.
2. As a first step towards this goal, FMANZ will soon publish a draft maintenance and testing of fire systems contract that is not only even-handed but also good practice.
3. When this draft contract is published, please let FMANZ know your views on the contract and let's adopt this standard to hopefully lift industry practices associated with fire contracting.


The Bottom Line: How Space Impacts on Productivity
david-722David White, Director of the Government Property Group, shared these three takeout messages from his presentation:

1. Efficiency and effectiveness are not the same thing – it can be seem as the ‘quantity vs quality’ of space. We need to shift the focus from lower cost accommodation to the quality of that accommodation (as defined by how well it supports worker productivity).
2. Office accommodation is often a tenth of the cost of the staff within the space, and the footprint savings sought (say by lowering rentals or increasing densities) may well only equate to an hour a week of productive time. Cheaper space may well be a negative overall if it impacts on the ability for staff to be productive.
3. Effectiveness (or workplace productivity of staff) is notoriously difficult to define and measure, especially determining causality between workplace elements and employee outputs. A correlation approach may well enable some of the subjectivity to be removed mathematically, allowing aggregate comparisons over time and between workplaces.

From Design to Reality - FM in an Agile Working Environmentanita p-761
Thanks to Anita Potgieter, Manager Global Corporate Facilities at Fonterra, for these key messages from her presentation:

1. When designing a new office fit out as a result of a new workplace strategy, it is important to align the new way of working with the business strategy and to provide a principle-led, outcome-based design brief.
2. Working in an ABW environment presents new and different challenges to the facilities team and may require various process changes both for the procurement of services and the day to day facilities management. Some examples include the cleaning and hygiene schedules, mail and courier services, Identification of first aiders and safety information etc.
3. Clear working etiquettes and personal ownership of behaviours by all employees is essential for success.


Intelligent Buildings and the Internet of Things - Filling in the Missing Link
michael w-797Here is how Michael Welzel, Chief Technology Officer at Direct Control Limited, summed up his presentation:


LoRaWAN - Low Power, Long Range Sensors are now available.

Complete vertical solution for Facility Management.

Providing more information for building owners.

Power up the performance of mid-tier buildings.


On Shaky Ground: Lessons Learnt from Christchurch and Wellington

Paul Rogers, moderator of this discussion, shared these three take-home messages:
1. Prepare and plan on a frequent basis. Test emergency procedures and keep them current. Assign a dedicated person to support the facilities emergency preparedness programme and ensure they have back up support.
2. Make sure you have strong supply chain relationships in place for back up premises and emergency supplies (generators, water, ICT equipment, etc). Staff that live in EQ prone areas should take their laptops home at night.
3. When an EQ event does strike, make sure you take photos and supply evidence of damage for EQ insurance claims. Keep track of all incurred expenses and costs attributed to the EQ. Keep your insurers informed at all times of the magnitude of damage and claims.

Panellist David White (Director, GPG) added:
1. Consider the scalability of your earthquake response; would it work if many or most buildings were affected? How would this impact alternate premises and supply chain?
2. Take a look at lease documents, understand the impact of earthquakes (especially impacts on your use of the building that aren’t actually the building itself, such as water supply or adjacent buildings posing a risk).
3. Human impacts need to be considered carefully; remember that home lives are also adversely affected at a time when people may be expected to work from home or take on additional duties.

Thanks also to panellists Kevin Meadows (IRD) and Steve Culpan (BNZ).


Healthy Workplaces - Why Do They Matter?
michael f-187Michael Field, Group Manager Occupational Health, Safety & Wellbeing, Waitemata District Health Board, shared his three key messages:

1. Healthy workplaces are around 50% more productive than those that aren’t – it’s about the bottom line, not fluff.
2. Healthy workplaces focus on more than just wellbeing, and include the physical work environment, personal health resources, community involvement and the psychosocial work environment. Wellbeing alone won’t deliver much value by itself.
3. Focus your programmes on the ‘neutral’ group; there are way more of them and they are far easier to convince to your way of thinking.


Health and Safety at Work Act - Lessons from the Coalface
Mike Allen and Alana McClintock from WorkSafe had these key messages to share:worksafe-623
Review your current health and safety practices.
Identify what your key health and safety risks are.
Ask questions – involve workers and other businesses you work with.
Implement appropriate controls.
Embed health and safety into your culture. This isn’t just the law, it's good business and the right thing to do.


Our thanks also to speakers Richard Fanelli, Jeremy Allen, Lillian Small, Brian Jones, Tim Griffith and Craig Stephens.



Excellence in FM

Congratulations To Our Awards Winners & Finalists!

FMANZ FM of the Year winner-910Established last year to recognise and applaud the achievements of individuals who have excelled in the industry, this year's FMANZ Awards winners were announced at the FM Summit Gala Awards Dinner.

"It was very pleasing to see a high calibre of nominations this year from across a broad spectrum of the facilities industry," says Judging Convenor, Stuart Bryant. "The awards are an important part of celebrating what FMers do and acknowledging the FM individuals as well as promoting the profession."

Congratulations to Mark Sinclair, winner of the Brian Happy Facilities Manager of the Year Award. As well as delivering FM to a broad range of clients through his roles as Managing Director of FM Concepts Limited and Director of Facilities for the Britomart Group, Mark trains others in the industry and is an advocate for the industry through multiple avenues. (Mark features in our 'A Day in the Life of' column below.)

Introducing the award at the Gala Dinner, FMANZ Chair Bruce Kenning said: “This award recognises the outstanding performance by an individual working in the FM profession – someone who has applied their experience and knowledge to produce exceptional results within their facility, as well as demonstrating excellent personal qualities."

FMANZ Young Achiever Award Winner-906A big round of applause also goes to FMANZ's Young Achiever of the Year, Gregory Emms. A Lead Project Engineer in the Downer FM team, Greg supports Transpower NZ, helping to manage and maintain the non-generation assets on the Transposer National Power Grid.

“This award recognises an FM professional under 35 years of age who has shown a strong and ongoing commitment to their personal development and that of the wider industry,” said Bruce during the awards ceremony.

“Greg is an innovative, driven and focused FM Engineer, who by hard work and total client engagement has delivered a quality and forward leaning Facilities Management system for Transpower NZ,” said Peter Cosgrove, Service Delivery Manager for Downer NZ – Integrated FM. “Highly regarded by Transpower, Greg has been a high achiever in the Downer NZ FM team.”

Congratulations also to Bernard Trevor and Andre Vidoto, Facilities Manager of the Year finalists, and to Dafydd Barrar, Young Achiever of the Year finalist.


A handful of hardworking and dedicated members were also recognised at the Gala Awards Dinner. Congratulations to John Braithwaite, who received a Fellowship Award in recognition of his depth and longevity of service to FMANZ, and to inaugural Branch and National Service Awards recipients Jack Crutzen (National Service Award), Stephanie Forrest (Branch Service Award) and Nick Ansley (Branch Service Award). The Branch and National Service Awards were established late last year to recognise the hard work and dedication of FMANZ members at branch and national level.

john b-797 jack c-172

John Braithwaite - FMANZ Fellowship Award

Jack Crutzen - National Service Award


Nick Ansley - Branch Service Award


 What Does the Industry Look Like in 2017? 

FMA Shares Initial Census Findings

Thank you to all those who took part in the recent annual trans-Tasman Facilities Management Industry Census.  Now in its fifth year, Nic Burt, CEO of FMA (Australia) says data captured through this year’s Census will allow the associations "to map a five year trend in some important areas".

FMA kindly shared these initial findings with us.

Gender Diversitydiversity
The last four years have seen a steady increase in the number of female FM Practitioners.
28% of the FM workforce is now female, up from 19% in 2012-13 and 22% last year.
This represents the largest improvement in gender diversity in the history of the Census.

Age and Structure
The industry is getting younger, with 37.7% of Practitioners now younger than 40.
This represents a 10% rise in this age group in the last two years.
In 2013 almost half of Practitioners were at least 50 years old; in 2017 this figure is 34.5%.

Size of portfolio
Portfolios and buildings are getting bigger.
Small portfolios of five or fewer buildings have become less common (down from 42.1% in 2015 to 38% in 2017) with the greatest growth seen in portfolios of between 21 and 100 buildings (up from 29.8% to 34.3% over the same period).
Average building size is getting larger, with 75% of Practitioners now overseeing an average building size of over 2,000 sqm (up from 63.1% in 2015).
The largest growth has been in buildings of 10,000sqm or more, which are managed by 29.6% of Practitioners in 2017, up almost 8% in two years.

Education Leveleducation
Education levels in the sector remain mixed, with no overall observable trends.
Nevertheless, this Census saw the greatest proportion of Practitioners with a Diploma as their highest level of education, at 31%.
For those Practitioners whose highest level of education is a Diploma, 56.4% saw it as ‘relevant’ and 89.7% saw it as at least partially relevant.

Strengths and Weaknesses
Improving and maintaining health and safety is still seen as the area where the FM industry is showing the greatest strength (75.9%).
The rest of the Top Current Strengths are the same, although support has fallen since 2016 for ‘improving FM service levels’ (64.8% from 71.4%) followed by ‘energy management (61.3% from 68.7%).
The greatest Current Weakness is again ‘attracting and retaining appropriately skilled staff’ (50.8%) followed by ‘aligning FM services with the delivery of strategic outcomes/organisational needs’ (37.7%) and ‘carbon management’ (37.2%).

Opportunities and Threats
82.7% of respondents saw ‘advances in technology’ as the greatest Current Opportunity for the FM industry (down from 91.2% in 2016 but still up from 78% in 2015).
The other top opportunities were ‘Building Information Modelling’ (67.6% from 83%) and ‘mandatory reporting of energy performance’ (64.3% from 74.2%), which presents the same op 3 Current Opportunities as in 2016 albeit with somewhat less optimism.
‘Wage inflation’ is seen as the greatest current threat (53% from 46.9%) followed by ‘cuts to government services’ (52.4% from 49%) and ‘energy prices’ (46.5% from 45.9%), again providing the same Top 3 Current Weaknesses as in 2016.

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FMANZ Events

Happenings Around the Country 


As well as the Summit, there has been plenty going on around the country, including the World FM Day Quiz Nights, held in Auckland and Christchurch. A lot of fun was had by all! Thanks to Test & Tag for sponsoring the Auckland event, and to Commercial Door Services for sponsoring the Christchurch event.

Picture 005-849

Photos from the Auckland Quiz Night.

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Test and Tag logo cds logo 80mm-9
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Coming Up ...

Friday 16 June: Breakfast Seminar - Passive Fire Protection in the Real World - Wellington Branch.
Friday 23 June: Breakfast Seminar - Passive Fire Protection in the Real World - Christchurch Branch.
22-23 June: Energy Management for Facilities Managers training course by EMANZ, Auckland.
Thursday 27 July: Waikato/BOP Quiz Night in Hamilton.
July (date TBC): Wellington Quiz Night.
July (date TBC): Fonterra HQ Site Visit.


Left: Auckland members upskill on passive fire protection, courtesy of Joe Gilmartin, Technical Director with Shearer Fire.

Looking Forward ...

10 August: FMANZ's AGM.
24-25 August: Energy Management for Facilities Managers training course, Wellington.
6-7 September: BSCNZ's two-day conference, 'Cleaning for a Brighter Future', to be held at Novotel Rotorua Lakeside.

27-28 September: Facilities Integrate, ASB Showgrounds, Auckland.

If you have any queries about events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.




Soapbox - An Op/Ed Column for Members 

Raising the Bar - Challenges for FM Professionals

Jack Crutzen, an avid reader of all things FM, is the inaugural contributor to our new Op/Ed column. We welcome contributions and hope this column will encourage the expression of opinions, ideas and dialogue within FMANZ/ FM in NZ.

RICS in collaboration with IFMA has published an executive summary of the RICS’ 'Raising the Bar' research series. The new report, written by Occupiers Journal, makes a case for how facilities management contributes to business success and organisational effectiveness. The report reviews the current state of the FM sector.

'Raising the Bar: From Operational Excellence to Strategic Impact in FM' identifies the key issues facing the industry and suggests ways FM can build recognition and understanding within the boardroom, among other business leaders, and with related infrastructure groups. In scrutinising the label of facilities management and how its perceived focus on the built environment detracts from its strategic impact on both workforce and workplace, the authors claim to make a dynamic case for the profession to broaden its remit, upgrade its status and play a significant role in contributing to organisational effectiveness and business success.

Key challenges & actions identified include:RICS2-455

  • The need to move beyond a cost-centre mentality and build recognition for the value and ROI that excellent, well-supported FM can bring.

  • The need to take on the strategic challenge of championing workplace effectiveness, workforce productivity and well-being.

  • The need to recruit new talent to replace an ageing workforce.

  • The need to recognise the need for relationship management skills in addition to those of operational service delivery.

  • The need to adopt and apply new technologies to enhance the management of facilities and to create new kinds of workplaces.

The first report (2012) is available here.
The second report (2014), “City Roundtables” from around the world is available here.

The New Zealand Context

So what can we learn from this new report and how relevant is it for the New Zealand context?

First of all we have a relatively small FM market in New Zealand which is rather immature in relation to more established markets in the US, UK and Europe. There is a lack of insight in the diversity and the maturity of the New Zealand FM market despite some research initiatives by FMANZ in 2016. The FMANZ Board has set out a clear strategy to develop several of the key challenges as mentioned in this recent RICS report.

Key focus points in FMANZ's Strategic Plan are Advocacy, Education and Research. And FMANZ is not the only one who likes to impress their stakeholders on FM matters. Associations like EMANZ, NZGBC, Property Council, Corenet and others also like to stress the “value add” of the workplace topics in relation to the business strategy. The FM professional is not the only one who blows the trumpet on topics such as “workplace solutions”, productivity enhancement via the built environment, sustainability, war of talent, brand support and how to adopt new technology in the workplace. I’m sure that you will add topics to this list depending on the market segment you operate in.

The report clearly addresses six super strategic FM challenges and I would like to stress the importance of “asset management”, mainly because one needs to know what assets are in place and what their condition is. A clearly defined asset management strategy and plan will open the CFO doors without even knocking. This will drive a professional “risk management” conversation which should get the attention of your directors or board.

Despite New Zealand’s immaturity, we’re well renowned for our early adopter behaviour and getting things sorted. As such this report provides adequate recommendations to be applied in the New Zealand context. Many organisations and FM professionals in New Zealand are still in search of excellence and only a few have strategically connected with their C-suite. Rather worrying is the increasing influence of procurement “professionals” overly focussed on cost savings in recent years.

So there is still some work to be done before we can operate in a balanced way on the C-suite level. We’re well recognised as professionals when we have to squeeze some further costs out of the operational model or get the organisation up and running after another earthquake. But lots of us struggle to drive a coherent strategic agenda and I truly believe that this report, as well as the previous “Raising the bar” reports, will provide you with enough food for thought to review your current engagement with the strategic agenda of your organisation. What’s stopping you undertaking a “health check” of your FM organisation and strategy and driving the strategic agenda in your organisation on topics which matter? It’s time to raise the bar and lead the way….. as a facilities management professional and/or workplace professional!

Jack Crutzen
Deputy Chair FMANZ
Director PRISMA Facilities Management

If you have an opinion on an issue you'd like to share with colleagues, or would like to start a conversation within the industry, please email Sara at




News from NZ and Around the World

downloadCity Care awarded contract
FMANZ Platinum sponsor, City Care, has been awarded a 5-year term, Full Facilities Maintenance contract for the maintenance and management of all community-owned Facilities and Parks in Auckland South. With significant FM and Open Space Maintenance council contracts already in place around the country, the new Auckland South contract cements City Care’s position as one of New Zealand’s leading FM & OSM service provider. City Care has held the West Parks Maintenance contract since 2012 and has been instrumental in helping Auckland Council win International Green Flag Awards for Parrs Park, Olympic Park and Waikumete Cemetery. City Care also currently holds one of Watercare’s two external contracts to deliver water and wastewater maintenance services to the people of Auckland. The new Auckland Council contract commences 1 July.

students visit BNZ-788Students tour BNZ
Thanks to FMANZ’s Auckland Chair, Vince Morgan, who took a group of Otago Polytechnic hotel management students around the BNZ offices recently. The students are studying FM and their lecturer, Abraham Luther, wanted them to visit a facility other than a hotel to find out how this facility is managed and what the FM’s role is.

International standards publishedworld-115
As 2017 progresses, the global FM industry has reason to celebrate, because the ISO 267 Facility Management Committee has published its first two international standards: ISO 41011 Facility management – Vocabulary & ISO 41012 Facility management - Guidance on strategic sourcing and the development of agreements. With the involvement of more than 42 countries this is truly an international effort to ensure the industry has consistent framework from which to move forward, says FMA. “It can no longer be said that facilities management has no standard or consistency worldwide.” Read more here.

Top-insights-World-Workplace-Europe-2017-914Snapshot of FM in Europe
At the conclusion of World Workplace Europe 2017, ISS brought together some of their top interviews with FM industry experts directly from the conference. Read that blog post here.

Global FM Award winnersglobal fm-357
The winners of this year’s Global FM Awards were announced to coincide with World FM Day. The awards, organised by Global FM, aim to elevate the very best FM projects to a global stage. All of the entries highlighted the role that FM professionals play in supporting and enabling business performance. See the winners here.

Musings on World FM Day
World FM Day got a lot of people reflecting and commentating on the role of FM. Read one man’s reflections here.

ISS’s Top 10 FM Insights
In honour of World FM Day, ISS also shared their top 10 Facilities Management insights.
Find out what they are here.

Is FM needy?
One commentator thinks so. He writes: "I suspect we’ve all got one of those friends. Needy. Constantly seeking validation. Of a new partner. Of a new outfit. Of their choices for all aspects of their life. If the industry media and chatterati are to be believed, facilities management is becoming just such a friend.” Read more here.

bullish-762Is FM bullish?
FM is a “bullish” industry and will continue to perform well in challenging times despite the uncertainty surrounding Brexit, according to Claire Huffman, director of M&A at international advisory and brokerage firm Morphose. Huffman told FM World that the sector’s robustness suggested a level of indispensability for the majority of occupiers, saying it clearly bodes well for future stability of the industry and its importance to the UK as a significant portion of its economy.

Another thought-provoking piece
The challenge for facilities managers and all the other professions who have to wrestle with the mammoth problems of people, place and technology is not to get too close to one particular bit of it, says one commentator, especially if they’d like to claim that they have a strategic role to play in developing and managing workplaces. That can only happen if they take a step back from what they do, stop fumbling around and see things for what they really are. Continue reading here.

The value of FM in the UKUK-68
The value of the FM sector to the UK economy was highlighted in a special report released to coincide with World FM Day last month. An analysis of the FM industry, conducted by BIFM’s official magazine, FM World, suggests that the contribution could be up to eight percent of the UK’s GDP in a market worth around $1.1 trillion globally. Read more here.

property-348Property big in NZ
Property is New Zealand’s largest single industry, according to a report by economists and research analysts, Urban Economics. The 2016 Economic Significance of the Property Industry to the New Zealand Economy report, was based on analysis of the property industry’s economic contribution, size, value, and employment numbers. The report found that the property industry is the largest industry in New Zealand with a direct contribution to GDP of $29.8 billion or 13 per cent of total GDP. Find out more here.

New Zealand Commercial Project Awardsremarkables-530
Talking of property, the three-storey 6,000m2 Remarkables Base Building won the Supreme Award at the New Zealand Commercial Project Awards held in Auckland in May. Awards spokesperson Greg Pritchard says the team behind the Remarkables Base Building embodies the pinnacle of what the awards represent – the end-to-end teamwork and collaboration that goes into creating New Zealand’s top commercial buildings. Read more here.

UOC-876Timber Technology
Speaking of innovation in commercial buildings, the University of Canterbury has signed a contract with Dominion Constructors for a state-of-the-art building in the university’s new Science precinct that will push the boundaries of multi-storey timber-framed construction in New Zealand. Vice-Chancellor Dr Rod Carr says he is proud the latest Science precinct building will be built using innovative timber technology that the university’s academic researchers developed and are teaching UC Engineering students to use. Read more here.

On Shaky Groundearthquake-189
An earthquake of the same magnitude that hit Kaikoura in November last year would cost billions if it hit the capital directly, a new report warns. The Forgotten Impact report by international risk management consultancy Deloitte estimates the country would sustain a $29 billion hit if a similar 7.8 magnitude quake occurred directly under Wellington. Find out more here.

wellington-581Post-quake activity in Wellington
Speaking of which … there has been a dramatic spike in Wellington office sector confidence reaching 39 per cent, the highest result recorded since the survey began in 2006 according to the Colliers International New Zealand Q1 2017 commercial investor confidence survey. Post-quake activity in Wellington has seen a 7 per cent reduction in office stock, pushing vacancy rates down in the CBD. Prime office vacancy rates are at an all-time low of 1.2 per cent – less than 3,000 sqm of space. Colliers believe the disruption to the demand and supply equation will see the market swinging heavily in favour of the landlord, with rents expected to go up over the next 12 months. Read more here.

Planning payswaimakariri-map
Staying with earthquakes, a joint response to complex planning and technical challenges following the Canterbury Earthquakes of 2010 and 2011 in parts of the Waimakariri District north of Christchurch received the supreme accolade at this year’s New Zealand Planning Institute (NZPI) awards. The draft Waimakariri Residential Red Zone Recovery Plan – developed by Waimakariri District Council, Greater Christchurch Group (within the Department of the prime minister and cabinet), Te Rûnanga o Ngâi Tahu and Te Ngâi Tû Ahuriri Rûnanga – won both the award for Best Practice Strategic Planning and Guidance and the Nancy Northcroft Award, which is the NZPI’s supreme award. Read more here.

edgecumbe-643Expect the worse
The recent cyclone episodes and the associated flood events around New Zealand provide yet another reminder that the nation is extremely vulnerable to floods, experts advise. “Once again, the recent flood events have demonstrated that they can have very adverse effects on communities causing damages, and trauma as well as disrupting daily lives,” says University of Auckland Department of Civil and Environmental Engineering Associate Professor Asaad Shamseldin. “They are also a reminder about what can happen as a result of climate change in which extreme flood events may become the norm.” Find out more here.

FMs – gardeners in the workplacegardeners-726
Facilities managers will become ‘gardeners’ rather than ‘architects’ in the workplace – ensuring that the elusive quality of engagement is continuously nurtured in the office environment. According to research by corporate office FM firm Anabas, analysis of the most successful organisations (based on a decade’s worth of data from Gallup) indicates that high engagement routinely produces positive outcomes for individuals and organisations. By engagement, they mean “having a strong connection with your work and colleagues; having the chance to learn; feeling that you make a difference”. Want to know more? Click here.

smart buildingFM’s could do more
Facilities managers have an opportunity to play a larger role between landlords and tenants about what end users need in their workplaces, delegates at the UK Smart Buildings 2017 conference heard recently. Doug Lowrie, global workplace product manager at Microsoft, told attendees that, “if something needs fixing the FM is contacted and they fix the issue but it stops there”. He said there was no getting to the root of the problem. Agree? Disagree? Read more here.

Outsourcing will change how you workoutsourcing-753
As a result of an increasing employee displacement via outsourcing, offshoring and technology development, a more dynamic economy built on freelance talent will emerge, predicts ISS. This will change our conventional understanding of work and employment in several ways, they say. Find out what they are here.

agile-15Transitioning to agile workspaces
Guidance to help facilities managers manage the transition to flexible or agile working within their organisation was published recently by BIFM. The Agile Working Change Management Guidance Note is aimed at FMs working at a senior and/or operational level and covers the benefits of agile working and how to successfully plan and implement an integrated approach to deliver sustainable change in working behaviour. Read more here.

Controlling risks could save livesSouth Port-581
Fixing or putting in place interim controls for significant risks at the time they are identified would likely have prevented a visitor’s death at South Port New Zealand in November 2015, says WorkSafe New Zealand. The victim drowned when he lost control of his vehicle and slid off a wharf which had not been properly cleaned. It was contaminated with a superphosphate fertiliser, known to be especially slippery when wet, after a vessel was loaded. Despite an initial sweep of the berth, the surface remained contaminated for two days. Read more about the findings here.

energyCommunicate a building’s energy performance
The UK Green Building Council (UK-GBC) says that the next government must introduce mandatory operational energy ratings that measure and publicly display the actual energy performance of buildings when they are in use. The suggestion is one of UK-GBC’s key policy recommendations, published ahead of the forthcoming general election. In support of its recommendation, UK-GBC said that “there is evidence from the UK and around the world that tracking and communicating a building’s energy performance increases awareness and leads to reductions in energy use.” Learn more here.

The importance of intelligent lightingpoor-lighting-688
Poor lighting will almost undoubtedly have a detrimental effect on an individual’s ability to perform tasks, reads one article. The article suggests that poor lighting can contribute to depression (especially in the winter months) and can even lower productivity. On the plus side, appropriate and suitable lighting has many positive benefits, particularly where employees are fully engaged in the process. Studies have shown that giving workers in open plan offices control of lighting can increase job satisfaction and, at the same time, decrease stress.

rising stars-393Rising FM stars in the UK
A 200-strong We Are The City’s Rising Star Awards 2017 shortlist includes 10 individuals from property and facilities management. The awards programme, set up three years ago, focuses on future female leaders across 20 industries in the UK. The 200 shortlisted individuals are to be judged and put to a public vote, with the 100 winners to be announced on 19 June. Find out more here.

A happy worker is a productive workerhappy employees-344
At the University of Warwick, a team of researchers recently found that happy employees are 12 percent more productive than the norm, and 22 percent more productive than their unhappy peers. So how can you create a happy workplace? Find out here.

smart building 2-247

Putting brains in buildings

Digitalisation has transformed the way we operate our buildings, leading to the emergence of smart buildings that can intelligently reduce energy and water use and operational costs, boost their occupants’ safety and security and even alert managers to the risk of accidents and equipment failure. Read more here.

Seismic shifts are coming in the future of workfuture of work
Global professional and real estate services firm JLL recently introduced the Future of Work, the firm’s unique outlook on the changing world of work and its impact on the next generation of corporate real estate. The model is designed to highlight areas that companies should address to navigate these seismic shifts in the market: human experience, digital drive, continuous innovation, operational excellence and financial management. Learn more here.

cleaning-139Help make cleaning more sustainable
Want to find out seven easy, no-cost actions FMs can do to drive sustainability into the professional cleaning industry? Click here. While we’re on the topic, FMs should become the torch-carrying champions of sustainability and social responsibility, writes one commentator.

Delivering excellent FM
Mark Wilcock is an experienced FM professional and he has something to share with you. His new book From FUBAR to Five Star: Delivering Excellent Facilities Management offers reflections and guidance on a range of challenges that face facilities managers in their day to day lives. Read more here.

Europe must lead the way europe-257
Europe must lead the world in cutting greenhouse gas emissions from existing buildings if it is to meet the ambitions of the Paris Agreement, claims BUILD UPON, a coalition of over 300 businesses and organisations from across the continent. The coalition – which includes cities, public authorities, property developers, manufacturers and energy utilities, as well as trade associations, NGOs and universities - is backing the need for ambitious ‘national renovation strategies’ that set out clear targets, milestones and measures on transforming existing buildings. Read more here.

sitting-169Please stand
The vast majority of office-based workers are aware of the health dangers of spending hours sitting, but management is failing to respond to their needs, according to a survey by Active Working, a community interest company. Almost a third of line managers were reportedly either aware of the health risks of sedentary behaviour at work but not bothered, or were simply unaware of the issue. Find out more here.

More on that … walking
Employers must engage more with workers if they want them to follow guidance designed to curb the health risks of too much cumulative sitting time, delegates at the Active Working Summit in London were told recently. Dr Benjamin Gardner from the department of psychology at King’s College London has conducted research into the public response to guidance published in 2015 in the British Journal of Sports Medicine. He told attendees at the summit that the guidance's recommendation that long periods of sitting should be broken up with the use of sit-stand desks and regular walkabouts, had been met by skepticism by members of the public. Find out more here.

bikingOn your bike
Do you make it easy for people to cycle to work? Active commuting by bicycle is associated with a substantial decrease in the risk of death from all causes, cancer and cardiovascular disease (CVD), compared with non-active commuting by car or public transport, a study in The BMJ has found.
Walking is also associated with a lower risk of cardiovascular disease, but the risk of death from cancer was no different than non-active commuting, the results show. Find out more here.

What does it take to be a successful FM?
The role of the Facilities Manager in the workplace is evolving at a tremendous pace. But what does it take to be a successful FM? Find out what ISS has observed during their many years in operation. Also from ISS - the global FM and service industry is professionalising at a tremendous pace. Read which factors they see as key in determining the future of FM.

Cost-effective healthy buildings healthy building
A “cost-effective” certification system for promoting healthy workplaces in existing buildings was launched in the UK recently. The Fitwel Certification System, created as a joint initiative led by the USA’s General Services Administration (GSA) and the Centers for Disease Control and Prevention (CDC) was piloted in 89 public buildings across America for five years before launching in the UK. Read more here.

the edge-888On the edge
Take a look around Amsterdam’s The Edge, considered to be the world’s most sustainable, and possibly the smartest, office building.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

 A Day in the Life Of ... Mark Sinclair, FM of the Year

Meet Mark Sinclair, this year’s winner of the Brian Happy Facilities Manager of the Year Award. Mark wears a couple of hats, as Managing Director of FM Concepts Limited, and as Director of Facilities for Britomart Group Management Company, which owns, develops and manages a 6.3 hectare site in downtown Auckland. All up, he has a team of 11 across both businesses, made up of Facilities and Operations Managers and a Concierge. Mark has held both positions since 2005, and is a founding member of FMANZ.

What does your job involve?Mark

As anyone who truly understands Facilities Management will well know, this field is diverse and extremely varied. My role involves writing annual facilities business stategic plans, procurement of new business, keeping an eye out for new management talent, controlling operating budgets, preparing Long Term Maintenance Plans (LTMP) and I am often called upon to help solve technical issues with plant and equipment breakdowns/failures and deal with latent warranties and carry over issues from various developments. I do most of the contract procurement and negotiations of new “hard & technical services” contracts across both businesses. Our goal is to provide world class FM services to our clients and customers.

How did you get into facilities management?

My good friend Paul Rogers got me into the FM world in London. When I returned to New Zealand, I had a short stint away working on cargo ships. The same good mate helped secure me my first role as Operations Manager at the Kiwi Property owned Majestic Centre in Wellington. I have an electrical trade background, plus a diploma in refrigeration engineering. In 2004, I became an Accredited Facilities Manager via FMA Australia, which in today’s language equates to a Professional FM (PFM). My big break came when Kiwi Property Group Limited offered me the role as Facilities Manager on the construction and ongoing management of New Zealand’s tallest A grade commercial office tower, Vero Centre in Auckland.

In 2005 we saw a gap in the market for a “hands on / boutique style Facilities Management business” and as they say the rest is history.

In the 1990’s a few of us would go across to the excellent FMA conferences in Australia. I think it was at one of these conferences over a breakfast that Jonathan Jepson, Val Moraes, Paul Rogers, Jason Happy and I started discussions about the potential for a New Zealand FM Association. Our friends at FMA Australia were very helpful and supportive and provided us with advice to get established on this side of the Tasman.

What does ‘Facilities Management’ mean to you?

Someone once coined the term “people, process and technology” which I think fairly well describes the sphere of Facilities Management. Let’s say we were travelling in an elevator with someone who has zero knowledge of FM and I had 30 seconds to explain the FM business before reaching the floor. To me FM is responsible for the safety, environmental management and general wellbeing of all people who occupy or visit the facilities we manage. FM maintains the facilities to prevent unnecessary breakdown of plant and equipment that could cause disruption to the occupants’ businesses.

mark at work-437What is a typical day like for you?

We have many different clients / building owners we work with. They all have different needs and requirements that are important to them. The real challenge here is to manage the client, tenant, contractor and visitor expectations. The human side of FM is by far the hardest part of this business.

For example, the following works are planned over this weekend: Stand-by generator testing at one property, completion of painting an external facade, replacement of a broken glazing panel over Queen Street, landlord fitout works to create a new utilities room, a planned electrical shut-down affecting three properties for maintenance. We are also in the final stages of commissioning and testing a newly upgraded Building Management System (BMS) at another property.

What are some of the challenges of your job from an FM point of view?

  • The weather brings its challenges when planning exterior works including delays from rain and dealing with building leaks etc.

  • Another challenge can be dealing with tenancy fitout contractors working directly for a tenant. They often lack the care and respect for the building and other tenants. We try to minimise this by ensuring they are familiar with the building rules and expected protocols. We’re often called in to mediate when issues arise.

  • Prior to and since the implementation of the new Health & Safety at Work Act 2015, you talk to any FM and their workload and time spent managing their sites has increased tremendously. There are so many companies out there that have yet to fully come to terms with their own duties of care under this New Zealand law.

  • A sharpening up of Building Compliance Management is another challenge we continually face - ensuring service providers understand their duties under the Compliance Schedules to obtain a Building Warrent of Fitness.

  • By far our biggest challenge is finding suitably qualified people who can deliver high levels of service in this current tight labour market.

What’s the most interesting element of your job from an FM perspective?

We undertake “Design Reviews” from an end user / ongoing Facilities Management perspective. We are involved at the start of brand new and/or major refurbishment projects. During this phase we are also starting to calculate the estimated operating cost for the new project. Naturally any potential new tenancy that is considering moving in will need to know what the likely outgoings are before making a lease commitment. I do enjoy working with the design consultants and architects to ensure we are designing the buildings for the future occupants. As many of the readers will attest to, the selection of durable and “fit for purpose products” that will last longer than the warranty period is a big focus. Ease of safe access and serviceability to maintain the facility post completion is also vitally important i.e. considering how light fittings are to be maintained and replaced in the future when they are installed over stairwells.

I do enjoy working as a team and making a positive difference to those people who use the facilities we manage.


What are some of things you like most about working in FM?

  • I enjoy providing ongoing training to our managers who wish to continue expanding their knowledge within FM.

  • Building trustworthy relationships with our partnered service contractors and providers who all contribute to keeping the facilities highly maintained.

  • I think FM has a great future ahead and with 600 + members and growing within FMANZ; this is a very positive sign indeed.

What do you think are the most important skills required by an FM professional?

  • It’s essential to have excellent communication skills at all levels. As a fellow Facilities Manager commented recently, FM performs the task as translator to help explain complex matters in a simple and straightforward way to tenants and building owners.

  • Being a logical and practical thinker, who can effectively problem solve (usually while juggling day to day tasks and the unexpected!)

  • Have a good understanding of The Building Act 2004, the Health & Safety at Work Act 2015, and ideally some knowledge of Australian/ New Zealand maintenance standards.

  • Have a high degree of understanding about how a building is constructed and how these parts and components all interface and work together to create a functional building which is easier and more cost effective to manage.

  • Have good skills around risk and emergency management. Know what to do when things don’t go as planned!

  • We predict environmental management and healthy buildings will continue to have a strong focus for building occupants, facilities managers and property owners.

  • Have the ability and understanding of basic accountancy and how to prepare and run an operating cost budget.

  • Ideally have a desire for continuous improvement and making things a little better and easier for the people who use these facilities.

What is the proudest accomplishment in your career to date?

There are 4 things really in no particular order:

  • Setting up the FM Concepts business with my fantastic business partner and wife Justine who always seems to have a solution to a problem. We have an amazing and dedicated team at FM Concepts Limited, led by Andy Davison.

  • I think registering FMANZ as a real association and then having people actually wanting to join is right up there.

  • The great success that Britomart Precinct has become. I feel privileged to have been invited to join the incredible team at Britomart Group, back in 2005.

  • Finally, being awarded the Brian Happy FM of the Year Award was indeed a special moment and one that is truly appreciated.

What advice would you give to someone starting out in FM?

  • Join FMANZ and have a look at the training programmes that are now available.

  • Although not essential, having a technical background certainly assists with understanding issues, interfacing and discussing problems with service providers.

  • Be service orientated and customer focused.

  • Be a logical thinker and remaining calm under pressure.

When you’re not at work, what do you enjoy doing?

The whole FM thing keeps me fairly busy, however I do attempt to play the guitar, I’m into classic cars and I do like going to see alternative/punk rock bands.


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