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December 2017                                                                                                     Latest news, events & interviews.

In This Issue

Letter from Gillian Wess, CEO

A Time for Reflection


Kia ora koutou,

We can approach the end of another year with a great sense of satisfaction for what FMANZ has achieved.

The 2017 FM Summit set the scene with the theme of ‘Forward FM’ and your professional association has certainly made progress on some significant actions this year.

Members are always at the heart of the organisation, and we have seen membership growth and participation strengthen through the branches, particularly with the establishment of a new Dunedin branch, and Waikato/Bay of Plenty expanding into Tauranga. Branch Committee Chairs are now meeting twice a year to coordinate our national networks and discuss membership matters common across both the North and South Islands.

Advocacy has been a key focus for FMANZ as we work to be recognised as the authoritative voice of and for FM in New Zealand and to raise the profile and status of the role and professionalism of facilities managers. This year I have represented FMANZ at the New Zealand Construction Council’s quarterly meetings, and more recently at the New Zealand Green Building Council’s launch of its Green Star Performance for the country’s existing 41,000 commercial buildings, so very relevant to facilities managers. 
GST 4442-493

(Pictured L to R: Andrew Eagles, CEO, NZGBC; Connal Townsend, CEO, Property Council; Dr Lee Bint, Sustainability Building Scientist, BRANZ; John Munro, Chief Sustainability Officer, Auckland; Gilllian Wess, CEO, FMANZ.)
FMANZ’s contribution was also requested by BRANZ this month, when I was invited to attend a workshop in Wellington on The Built Environment and Climate Change. FMers have an important role to play to influence cultural change and sustainability practices for the good of our buildings and the environment.

FMANZ will also soon be influencing the delivery of fire services with an industry standard Fire Services Contract. The Maintenance and Service Standards Committee has worked extremely hard to draft the contract, which is now in its final stages of testing before being launched in the new year. This project has been a fine example of cooperative skills and knowledge sharing to produce a standard contract to benefit our industry.

To recognise and celebrate excellence in FM, the 2018 FM Awards have been announced and nominations are called for The Brian Happy Award for Facilities Manager of the Year, The Young Achiever of the Year Award, as well as a new award for Service Provider of the Year. It is my observation that FMers do not often seek personal recognition; however I do encourage you all to spend time over the summer thinking of someone who is worthy of these awards and to submit your nominations by 29 March. And as you can now self-nominate, that Award winner may be you!

What else is there to look out for in 2018? An Education Survey will soon be in your inbox to guide members’ and employers’ FM training needs. New membership categories based on members’ skills and qualifications will be phased in, and these will be aligned to the FMANZ professional competencies framework and FMANZ’s educational programme.

Coming full circle, the 2018 FM Summit will be held at the ANZ Viaduct Events Centre on the Auckland waterfront on Wednesday and Thursday 23 and 24 May. Our impressive two-day programme of thought leadership, networking and learning is just about finalised, with the new feature of a Friday 25 May optional extra day of morning site visits and a social excursion for the afternoon and evening. This premium event is absolutely not to be missed.

The end of the year is also a time to express gratitude to many people who have worked really hard to ensure that FMANZ maintains its high levels of achievement and professionalism. I thank the FMANZ Board, Board Committees, and Branch Committees, together with our highly valued sponsors who give so much to the Association throughout the year. FMANZ’s absolutely fabulous and talented management team of Sascha, Sara and Marjolein continue to push the boundaries to keep your Association functioning and succeeding.

Do enjoy your summer break and take time to relax and refresh. I wish you and your loved ones a very Merry Christmas and a Happy New Year and look forward to working for and with you all in 2018.

Nga mihi nui,



Members' Corner

Items of Note


FMANZ Awards logo final-406Are you excelling in your FM role? Going above and beyond in pursuit of excellence? Producing exceptional results? If you're a member of FMANZ and feel you deserve recognition from your peers and the wider FM industry, it's time to blow your own trumpet and tell us about it! Or perhaps you have a colleague you feel is deserving ... a member of your team, a mentor, or a facilities manager or supplier you have been particularly impressed by.

You have until Thursday 29 March to get your nomination in to us. Finalists will be announced in April and the awards presented at the FMANZ Gala Awards Dinner in Auckland on 23 May. The Brian Happy Award for Facilities Manager of the Year will be awarded for outstanding performance by an individual working in the FM profession. The judges are looking for nominees who have applied their experience and knowledge to produce exceptional results within their facility and/or organisation, as well as demonstrating excellent personal qualities. The Young Achiever of the Year Award will be presented to an FM professional under 35 years of age who has shown a strong and on-going commitment to their personal development and that of the wider industry.

And his year we are introducing a new award - Service Provider of the Year - to acknowledge outstanding provision of contracted-out facilities management services. Awarded to an organisation that has demonstrated market-leading performance in service delivery, innovation and value for money, the winner of this award can either be a provider of a range of FM services, or an organisation delivering outstanding performance in a single area of service.The services can be provided to any sector of the New Zealand FM market. (Please note that Awards entries this year can be self-nominated.) For further information, nomination forms and eligibility criteria, click here, or email

Five months to go and counting! We look forward to welcoming you to FM Summit 2018 at the ANZ Viaduct Events Centre on Auckland's waterfront on Wednesday 23 & Thursday 24 May, with an extended option to participate in site visits and social excursions on Friday 25 May. We will announce the full programme and open early bird registrations in February, but in the meantime, mark those dates in your diary now!

Education is at the heart of what we do here at FMANZ and to ensure we meet your training needs, we have put together a short survey that will wing its way soon into your Inbox. It's a simple, easy-to-fill-in survey, that will only take a few minutes of your time but will provide us with invaluable information when planning future educational and professional development programmes to align with FMANZ's professional competencies programme. Please fill it out before you head away for the holidays! 

The Energy Efficiency and Conservation Authority (EECA) invites FMANZ to give feedback on an updated energy standard for lighting in large buildings such as offices and industrial buildings. The update aims to balance the energy efficiency opportunities of new lighting technology with lighting performance that is user-focused and fit for purpose.
Comments on the draft standard can be made through the Standards New Zealand website, until 14 February 2018. For more information, click here.


BIM is being talked about more and more in New Zealand FM circles, so we will follow with interest the research project of Phd candidate Tongrui Zhang, from the Built Environment Engineering Department at Auckland University of Technology. With the help of FMANZ Deputy Chair Jack Crutzen, Tongrui drew together a panel to look at BIM-BMS practices in FM. Alongside Jack on the panel were David Long (SPM), Ian Jackson (Zuuse), Craig Skelton (AUT) and Michael Welzel (Direct Controls).
Tongrui’s objectives are:
1. To identify the challenges of current practices of BIM-BMS integration dissatisfying the facilities O&M requirements in New Zealand
2. To identify the evaluation method for the integration of BIM-BMS
3. To define the framework for the proposed integrated system with its process
4. To evaluate the performance of the selected building adopting the integration of BIM-BMS
We will keep in touch with Tongrui as he progresses his research and report back on relevant findings.


Be sure to keep an eye on our Job Centre if you're looking for a new position or have one to advertise. Currently advertising: Capital and Coast DHB  is looking for a Senior Coordinator Property and Asset Manager. If that sounds like you, check it out!


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FMANZ Events

Get your 2018 diary out!


With FMANZ's Christmas parties behind us, and no more events planned for 2017, no doubt you're looking forward to some well-deserved R&R, and some time away from FM. And when you return refreshed in the new year, we'll have some great events lined up.

These include:

9 February: National Breakfast - Waikato/Bay of Plenty. More information to follow.
16 February: National Breakfast - Wellington. More information to follow.
23 February: National Breakfast - Auckland. More information to follow.
1 March: National Breakfast - Dunedin. More information to follow.
2 March: National Breakfast - Christchurch. More information to follow.
March (Date TBC): Meridian wind farm site visit, Wellington.
22 March, 5pm: Digital Transformation in the Workplace, Auckland. Presented by Microsoft and BGIS.
23-24 May: FM Summit 2018, ANZ Viaduct Events Centre, Auckland.

It has been a busy few months up and down the country. In October in Auckland, Augmented and Virtual Reality - a new reality for Facilities Managers was sponsored by Automation Associates and presented by Wade Jennings from CPRW FISHER.

The National Breakfast Series in November saw several different topics  presented in the regions:



Auckland presentation by Arnaud Deutsch - Stellar Projects.

Waikato/BOP, Christchurch and Dunedin got to hear Wade Jennings from CPRW FISHER talk about Augmented and Virtual Reality. In Wellington Paula Barnett from Bailey-Barnett Ltd. on behalf of Building Networks, presented on Building Warrant of Fitness Compliance (BWOF) - How FM Talent Makes the System Work; and members in Auckland enjoyed Your FM Budget - Where does it come from? presented by Arnaud Deutsch from Stellar Projects. Thanks to all our presenters and sponsors.

If you have any queries about - or ideas for -  events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.




Protecting Workers' Rights 

The exploitation of migrant workers is an emerging issue in New Zealand, says Mike Mulholland, General Manager of HR and Compliance at City Cleaning Services, one of FMANZ's valued sponsors. Here he talks about City Cleaning Services’ (CCS) latest initiative designed to “depower” the dynamics behind illegal practices in the commercial cleaning Industry.

City Cleaning Logo Black Rev-750

Exploiting migrant workers has sadly become commonplace in many industries and countries around the world. Indeed, a report published in December 2016, Worker Exploitation in New Zealand: A Troubling Landscape, revealed migrant worker exploitation is widespread in New Zealand across several key industries, including construction, hospitality and horticulture.

Learning from personal experiences, and the experiences of other major contractors, led CCS General Manager of HR and Compliance Mike Mulholland to create a way to “depower” the dynamics behind illegal practices. However, to be able to do this, people first need to understand the context behind migrant worker exploitation.

According to Mike, there are several coinciding factors that create the perfect storm for migrant exploitation. “The first is the fact that New Zealand, like Australia, is an extremely desirable destination to live in for people from the developing world. Many new migrants also come from emerging economies such as India, where practices that we would consider corrupt, are a fact of life.

“Young people travel to New Zealand thinking they will study, work and have a better life in general, when in reality, it is much different,” he explains.

“They often end up with a degree that is of little use to anyone and have no work experience in their chosen field. But because there are such large expectations of them back home to do well, you can imagine that they are prepared to do anything to stay in the country.”

On the other side of the equation, the New Zealand employer has access to a willing workforce but is presented with the inevitable issues of cultural and language disconnect. “So what is the usual response to this?” asks Mike. “We appoint supervisors of the same ethnicity and culture who are often recent migrants themselves and who may be tempted to engage in the dodgy practices that may be commonplace overseas and that they themselves may have experienced.. The young people have no understanding of Kiwi culture or their employment rights, and because they speak limited English, they’re vulnerable.”

After working with migrant communities to develop a resource workers could use, late last year CCS began distributing a series of employee guidebooks – in English, Hindi and Chinese – that explain employee rights and responsibilities.

“We came to realise that we couldn’t change the state of the world. But we could educate people in the truth.”

The feedback on the new employee handbooks has been extremely positive, says Mike, who also believes the approach should be supported by the government and used by any industry that could be considered at risk of migrant exploitation.
“Our businesses are supported by new migrant groups so I think it is incumbent upon us to protect vulnerable staff, to understand them; to understand where they come from and what their aspirations are,” he says.

“These people come to New Zealand to find a better life so we should provide genuine opportunities for them to achieve that. If we intend to keep them in the industry, we need to show them a career path.”

That kind of career path is made clear in the guidebooks CCS provides to its employees. The company stresses the importance of compliance and the fact that it looks for people who have the ability to become supervisors. “Over the last 12 months we have appointed our first two salaried managers who started off as cleaners, became supervisors and have now moved into management roles.”

CCS has also taken the cultural issues associated with different migrant groups into consideration when designing the booklet. “There are different cultural issues with migrant groups,” he says. “For example, migrants from the Indian community are reluctant to report hazards, problems, safety concerns and injuries to supervisors, because they feel that if they do, they’re likely to find themselves without a job. They believe they’re causing a problem for us if they tell us these things – when it is actually the other way around.

“To combat this problem, we’ve made it very clear in our materials about what our expectations are in regards to our health and safety regulations. And we’ve set out exactly how it is in New Zealand. We tell them a supervisor has to treat them in a particular way.”

CCS also offers literacy programs for migrant workers so they can improve their written and oral English communication skills.

Recent studies have focused on businesses which deliberately exploit migrant workers. However, in the cleaning industry exploitative practices are more likely to be carried out by rogue supervisors or managers acting alone, and under the radar in their own interests. The larger the organisation, the greater the potential for this to be happening without the employer’s knowledge.

“CCS has always followed a responsible policy and it was only when we discovered the potential for exploitation to occur within our own business that we became aware that there was an issue that should be addressed proactively. While we’ve stopped it from happening, it remains one of those things that contractors need to be constantly vigilant for,” Mike says.

“Our employee guidebooks are provided to every employee who is on a visa of any sort. Every employee who is not a New Zealand resident or citizen will get this document in the appropriate language. We’ve not changed our policy, we haven’t changed our structure of business, but we’ve certainly increased our awareness and taken proactive steps to protect ourselves and our vulnerable staff.”

Written by INCLEAN’s assistant editor Lizzie Hunter and reproduced with permission from INCLEAN magazine,, and City Cleaning Services.

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Mike Mulholland, General Manager of HR and Compliance, City Cleaning Services.




Soapbox - An Op/Ed Column

FM - Doing it the Smart Way

David Long, General Manager of SPM Assets (, reports back from the annual IFMA World Workplace Conference.

The International Facility Management Association (IFMA) held its annual World Workplace conference in Houston, Texas ( during October. Held in the United States each year, the conference regularly attracts more than 5,000 delegates from across the world, with large contingents from the United States, Europe and Asia. The conference focuses on knowledge-exchange and collaboration through a programme of educations sessions, facilitated panel discussions, and interactive workshops.

2017-10 Boston and Houston-59-303With a “We are FM: A Universe of Possibilities” theme, the 2017 conference had particular relevance in Houston given the city’s resilience and recovery following the recent hurricane and citywide flooding. Education sessions covered topics from global technology trends in facility management, application of artificial intelligence, and information as-builts to optimising space utilisation, business continuity planning, and large scale building condition assessments. The underlying theme was the application and integration of technologies to drive workplace performance, including the use of IoT (internet of things) sensors, building information modelling (BIM), geospatial information, and mixed and augmented reality.

Education sessions provided practical examples of processes and technology in a wide range of environments. The common message was the important requirement to understand the business value and associated needs before investing in and implementing new technology. One of the biggest challenges is the exponential rate of data generation through new and emerging technologies. Data overload remains a massive problem and only seems to be getting worse. While there are a range of solutions, organisations are still drowning in data while thirsting for knowledge and information.

BIM was one of the interesting areas. While the benefits of BIM as a process are widely recognised, most organisations still struggle to get the right information in the right form at the right time, and to use the information effectively beyond construction to inform lifecycle decision making. Products like IMMERSIVx ( and EcoDomus ( both provide good solutions for use beyond construction, but they need to be specified early, configured correctly, and resourced adequately during design, construction, and handover. Facilities managers are evidently becoming more involved in defining the nature and format of information as-builts, but in many cases there are still big gaps between actual and expected information deliverables.

Building condition and maintenance inspections also featured prominently during the conference. One session in particular dealt with a “mega-scale” facilities condition assessment for the New York City Housing Authority (NYCHA). Covering 177,666 apartments in 2,553 residential buildings more than 100 inspectors surveyed 40,000 buildings using mobile and cloud-based computing. The session explored the importance of understanding and clearly describing the scope of the inspections, including the level of granularity and the risk of overwhelming analysis and reporting. It covered the use of technology to enforce data accuracy and integrity, and to deal with inspector scheduling and coordination. NYCHA commissioned and ran the project, and is now using the resulting information to forecast and price future works programmes.
More than 300 exhibitors filled the conference exhibition hall; representing everything from janitorial services to integrated work management systems (IWMS), and providing opportunities to demonstrate and discuss new and emerging technologies, products, and services. Significantly, even the larger IWMS vendors have recognised the need for integration and collaboration with adjacent technologies, systems, information, and data. Data ‘lakes’ are increasingly common through the integration of sensors, systems, and processes; with data consumed on demand rather than centralised and controlled. All-in-one solutions really do appear to become irrelevant.

One of the exciting new technologies on display was Google Tango. In less than three years Tango has evolved from a Google initiative to a deployed technology. Lenovo mobile devices were in use during the conference to demonstrate the capture and recording of asset information geospatially within a room. Using mixed and augmented reality, property and facilities managers can now access condition and lifecycle information simply by pointing their smartphone at an asset - even those behind walls and in ceiling spaces.

For facilities management professionals the conference reinforced the need for good data, robust analytics, and effective business processes. It also confirmed the validity and strengths of the broad approaches and solutions already being delivered in New Zealand to meet current and evolving business needs; particularly around BIM, lifecycle modelling, and decision making. New Zealand may not have the resources to mount some of the solutions on display in Houston, but it is certainly up with the leaders in terms of developing smart and innovative responses to challenges in world class workspaces.

David Long-553
David Long is an experienced General Manager with a demonstrated history of working in the facilities services industry. He is a recognised asset management professional, skilled in strategic planning, business process development, lifecycle planning, operations management, and decision making.

If you have something to say, or to share with the industry, please email Sara at




News from NZ and Around the World

Philips RGB-615Phillips Lighting leads the way
Congratulations to FMANZ Gold Sponsor Philips Lighting who recently delivered one billion LED lights as part of Global Lighting Challenge. It is the first company to break through the one billion LED milestone and says it is on track to meet commitment of two billion LED lamps and luminaires ahead of the 2020 target. Savings realised are equivalent to the energy generated by 30 medium-sized coal-fired power stations and CO2 emissions from 12 million cars. Philips Lighting calls on governments to commit to 100% energy-efficient lighting targets in buildings and street lighting. Read more here.

AITaken over by AI
Within 15 years, artificial intelligence will take over 38 percent of jobs in the United States, according to PwC. What will employment look like? Which jobs will disappear and what does all of this mean for education? Find out here.


Drones for asset management

Speaking of new technology, drones can transform dull, dirty and dangerous maintenance activities by providing a bird’s eye view of the facility and its assets. All this while reducing risk and saving money. Find out why drones are important to FMs and how FMs can benefit here.

Flexible-Schedule Cover YourStory-724Workplace revolution
The rise of the flexible office is the result of dramatic changes in the way corporate occupiers approach their real estate decisions, and will open up opportunities for landlords able to adapt and respond to these shifts. These are some of the claims from The Flexible Revolution, a report from CBRE. Read more here.

ethicalEthical FM
And from the UK … What kinds of ethical working practices do FMs think should be prioritised? The Fairplace Award has been set up by property charity, the Ethical Property Foundation. to evaluate organisations by working practices and a range of ethical policies. FM World asked what ethical practices they think should be prioritised, and what the sector can gain from a focus on wider social value. Read more here.

recyclingSocial climbers
Speaking of ethics ...  Read how connecting waste management services to a broad range of social value outputs helped aptly named Recycling Lives claim this year’s BIFM Award for Impact on Society.


Starting them young

Facilities management services provider ABM UK has launched a training scheme which aims to embed the skills of the profession into the minds of 11 year olds. The pilot programme called Junior Engineering Engagement Programme (J.E.E.P), launched at an event in west London this month, will run from January to July 2018 and “engage pupils in engineering and facilities management with interactive sessions, and educate them that careers in their sectors are full of opportunities and earning potential”. Sounds great! Find out more here.

A greener FM

Find out how FMs are being affected by the changing role of sustainability in the annual BIFM Sustainability Survey. The annual survey, said to be the longest-running of its kind in the UK, examines the way the FM profession is adapting to and tackling the increasing demand for sustainable business.

terrorism-566Counter terrorism measures
Staying in the UK, and with BIFM, the association has launched its latest Guidance Note: Counter Terrorism advice for FM. The Guidance Note has been produced in partnership with UK Security Expo to help facilities FM professionals evaluate the risks to their buildings and decide what they should do about them. Read more here.

tech savvyBeing tech savvy pays
Businesses must become more tech savvy to have more productive workers, says a new report. More than two fifths (42 per cent) of employees say poor technology is stopping them being as productive as they would like to be, and this figure increases when you look at larger or London-based organisations, according to a report by telecommunications company, Vodafone.

CRE-839Top CRE
See which practices high-performing properties are implementing better than their peers. Building Engines, a commercial real estate (CRE) property management innovator, recently announced the release of its inaugural State of CRE Operations report. This new research draws on a study of over 500 commercial property management organisations across the United States and Canada to identify best-in-class operational practices that drive meaningful asset value. The results were announced at TRANSFORM 2017, the Building Engines Property Management Summit held in Boston. Find out more here.

wsLogo-405Build safe
Worksafe is looking at what was developed and learnt from the rebuild programme that can be applied on building sites around the country. Overall, the Canterbury Rebuild programme was implemented as intended and has shown achievement of most of its short- and medium-term outcomes, according to an evaluation report Rebuilding Canterbury, healthy and safe released last month. Read more here.

tendering-341Tendering inroads
The first of a two-part series by AsiaPacific Infrastructure Content Partners Caroline Boot and Kerrie McEwen looks at tendering practices and influences. Part one examines what has been achieved in 2017 and what still needs some work. Part two will look at the challenges and expectations for 2018. It’s been a busy year — more than 1000 opportunities released on GETS across all sectors in New Zealand; the rise of pre-qualification; and a move away from the traditional physical ‘tender box’ by some clients. Read more from the report here.

Aussie winners
Over 500 FM professionals came together last month at the Grand Hyatt in Melbourne to celebrate the finalists and winners of the Australian FM Industry Awards for Excellence. Click here to see the winners.

Art gallery-283Transformative decade
And finally, the past decade of architecture and urban design in New Zealand may well be a period which could be considered as the most transformational our small country has seen yet. Architecture New Zealand magazine invited the NZIA editorial board to nominate and vote on what they consider to be the decade's most ‘transformativeʼ projects. Find out what they are here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

Christmas Checklist

A few things to add to your Christmas list, courtesy of building law expert Rosemary Killip.

Because it’s that time of the year when you are busy finishing off projects with real Christmas deadlines looming, I thought I would take this opportunity to do an end of year review of building compliance with you. This is a chance to stocktake activity that you have commenced in 2017 and see what needs to be finished off before the New Year starts (or soon thereafter).

So here we go with a quick check-in:

Building Compliance Check-In


  • Are any of your projects still stuck in consent processing phase at Council? What’s the holdup? Inquire with the designer as to the Request for Further Information (RFIs) – what did Council want the designer to change or add to and what is the turnaround on that response. Will it happen before Christmas?

  • Which projects were started under building consents in 2017 that need to be finished with Code Compliance Certificates (CCCs) and have they got them? If not, download that application form from the relevant Council’s website, collect up documentation such as energy work certificates and PS3 and PS4s and get this in the Council system ASAP for processing in the New Year.

  • Which projects were under temporary Certificates for Public Use (CPUs) that also need to be closed off with a final Code Compliance Certificate (CCC)? There are a number of implications for trading under a CPU alone (insurance, lack of BWOF checks) so the sooner you get the CCC the better.

  • Do any of your building stock come up for a BWOF renewal over December- January? This can be ugly as the shortened weeks lead to difficulties in getting the support, IQP checks and 12As sorted. Do a stocktake on this and make some arrangements to plan ahead.

  • Do you have any new projects / designs on the books for 2018 that need an FM run over them? Often the FM component is left too late to factor in, making it challenging post-construction to carry out activities such as IQP checks, cleaning and maintenance work. Best off to get the FM view on the design team from the get-go to avoid some nasty disruptive and costly modifications later on.

So, there are the five things you can stocktake before you move into 2018.

If you would like to talk any specific issue through or seek guidance, please call our friendly team to book in a session. We will be open until 22 December and resume again on 5 January 2018.

The Building Networks has enjoyed our association with FMANZ in 2017. Paula Barnett has joined our team and you will see her input as well as mine in the new year. Paula has been a member of the Wellington FMANZ branch and presented at the gathering in November. She is also the voice behind our recently launched FM series on our Bnets Online school to refresh your mind in a simple digestible way on building compliance that affects the FM role. Check it out here.

For more info, hook into my FREE advice and tips
Connect with me on LinkedIn
Check out our Online School courses for FM

A Day in the Life Of ... Andy Cardno, Weta Digital

Part of a wider operations team, which also includes IT and Finance, Andy Cardno is Facilities Head of Department for Weta Digital, one of the world’s premier visual effects companies ( Weta Digital's FM team consists of four specialist teams - Shared Services, Facilities Maintenance, HVAC/Security and the space/project/relocations management team. Weta Digital is primarily based in the eastern suburbs of Wellington and Andy has been in this role just on 12 months.

What does your job involve?Andy Cardno-373
The overall big picture is to ensure that the buildings that we operate from are fit for purpose and operate as efficiently as possible (which can be tough going when some are converted warehouses). The goal is to continue to meet the needs of an ever-changing business and to look at ways to make FM more sustainable while finding better solutions to problems that we face day to day.

What does ‘facilities management’ mean to you?
For me it means striving to improve our FM service and performance of service by setting the FM department’s direction, and seeking to meet the current and future needs of a very busy visual effects (VFX) movie business.

What is a typical day like for you?
My day usually starts with a good coffee (the staple diet of a good Property and Facilities Manager!) and then running through the respective teams to ensure they have the tools required to operate effectively for the day/week. The movie business is a very fast paced environment, so to action FM related issues that arise we have an internal team that look after most facets of FM, from relocations to maintenance through to the shared services in receptions and kitchens.

What are some of the challenges of your job/your organisation from an FM point of view?
Expectations from staff and crew - there is a gap between what we can deliver and the reality on when it can be delivered. This will always exist to some degree but setting the right expectations ahead of time can alleviate questions down the track. This can sometimes be tricky while still being compliant under our H&S obligations. A good example is the dynamics of the VFX industry in that when I started the role we were at about 1400 staff, now 12 months later there are just on 1700. This means new FM staff have been hired, new buildings have been brought on line. Anyone working in FM will know the logistics to make a project like this happen in a very short space of time. I have been fortunate enough to have a great team of FM professionals around me.

BFG-307What’s the most interesting element(s) of your job/your organisation FM-wise?
Meeting some very creative people who have worked on some amazing films. I enjoy bridging the gap between facilities being seen as just a service provider to being included as an essential element of the business to drive the business further forward.

What are some of the things you like most about your job/about working in FM?
No day is ever the same; people who work in the industry must be flexible and know how to juggle multiple balls at any one time. The VFX industry changes rapidly and we must roll with the ever-changing demands of the overall business while also maintaining structure and efficient working environments. Our facilities team here at Weta is a catalyst that brings about change that can bring life and excitement to the workplace and we encourage all our team to bring the spark to our buildings.

What do you think are the most important skills for an FM professional?hunt-36
A good FM professional is approachable, has common sense, can motivate and guide others (internal and external suppliers) to meet deadlines and tasks while working under pressure.

How did you get into FM?
As long as I can remember I have always enjoyed the physical hands-on nature of facilities management; the buildings, parks, industrial spaces that we manage so that others can effectively do they jobs bring real satisfaction. I came up through the ranks from a trade background which has given me a solid grounding in the systems and processes it takes to be effective in FM.

What is the proudest accomplishment in your career to date?
Having lived and worked through the Wellington earthquakes I would have to say is up there. This was a stressful and challenging time for the industry but has also provided valuable learnings and knowledge that can only support us as industry professionals going forward.

What advice would you give to someone starting out in FM?
Get alongside some industry professionals and really tease out the information they have gathered over years of working in property and FM, and importantly get along to the FMANZ events that are well run with people you can rub shoulders with and bounce ideas off.

When you’re not at work, what do you enjoy doing?
I have a small farm that keeps me busy, and when I can get time away from work, the farm and family, I enjoy flying aeroplanes around the most beautiful country in the world.



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