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April 2018                                                                                                     Latest news, events & interviews.

In This Issue

Letter from CEO, Gillian Wess

Kia ora koutou,

The 2018 FM Summit is fast approaching. The choice of the word ‘Summit’ to describe this highlight event in the FMANZ calendar is most appropriate. As the FM profession gains recognition for its significant contribution to business productivity and wellbeing, it is important for facilities managers from all over New Zealand to have a time and place once a year to gather together and to celebrate our achievements and to plan for the future.

‘10 Years Strong’ is a powerful Summit theme for a special milestone. I encourage all members to attend and to take part in our celebration. Come for the seminar day, come for conference day . . . come for both days. . . but please do join us. Twelve months of planning has gone into a carefully curated platform of outstanding speakers, Gala Awards Dinner, trade expo and excursion day on the Friday. FMANZ’s core deliverables of education, networking and advocacy will be in evidence throughout the Summit.

The 2018 FM Summit is where you will meet colleagues old and new, share stories, and take part in the important conversations that will build your career, strengthen your professional body, and set FMANZ on path for the next 10 years.

We want all our members to be able to attend the FM Summit in this milestone year, which is why we are extending early bird registrations for one more week, closing this Friday, 4 May at 5pm.

Please register now . . . don’t delay. . . and I look forward to seeing you there.

Nga mihi nui,

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Don't Miss FM Summit 2018!

Only Three Weeks To Go! 

FMANZ 10 Years-743
With just over three weeks to go, we're counting down to the FM event of the year! Have you got your ticket? If not, what are you waiting for?! To celebrate 10 years of FMANZ, we have a dynamic and diverse line-up boasting thought leadership speakers from New Zealand and around the world.

When:  23-25 May
Where:  ANZ Viaduct Events Centre on Auckland's waterfront

Book Now! To encourage all members to help us celebrate this milestone year, we have extended the deadline for Early Bird registrations to this Friday, 4 May at 5pm.

FM Summit 2018 offers suppliers a unique opportunity to connect with Facilities Managers from around New Zealand. We have a handful of Trade Expo Stands still available. Find out more here.

Day One - The 'Seminar Day' - on Wednesday 23 May, features 11 facilities and management sessions that will provide you with real-world knowledge you can take away and use immediately. Included in the Seminar Day programme are two panel discussions - one on BIM - A Disruptive and Empowering Force in FM; and the other, a plenary session on Careers in FM. Using findings from FMANZ’s 2018 careers survey as a starting point, we take a look at the FM job market in New Zealand. What do employers look for in a Facilities Manager? What do FMs look for in a new role? What attracts FMs to a company – and what makes them leave? What opportunities exist within our industry and is it difficult to find the right person for the job? What should you be focusing on in terms of career advancement? And what can you expect when negotiating salary, benefits and bonuses? 

Take a look at the full Seminar Day programme here. There's so much to choose from!

Jeremy Corbett-537Then later that evening, it's the Facilities Management night of the year - a celebration of excellence in FM. Join us at the ANZ Viaduct Events Centre for FMANZ's Gala Awards Dinner, hosted by award-winning comedian, Jeremy Corbett, back by popular demand! It promises to be a night to remember, so come along to enjoy a sumptuous night out with colleagues and friends, and help us applaud the 2018 Facilities Manager of the Year, Young Achiever of the Year, and Service Provider of the Year. (And be ready with your bids for the Rod Emmerson '10 Years' collectors edition cartoon!)

On Day Two - 'The Conference Day', Thursday 24 May, we bring together thought leaders from New Zealand and overseas to challenge our thinking, shake up the status quo and introduce us to new ideas. Roderic Bunn, an international researcher and lecturer on building performance, will talk about Soft Landings - a Process for Professional Project Aftercare. Roderic will present evidence of buildings that under-perform, and explain how Soft Landings can put things right. 

Following on from Roderic's presentation, we bring together a panel of industry experts to discuss occupant satisfaction. How do buildings impact on the people who occupy them? How can this impact be measured? What role do FMs have to play in maintaining a healthy, comfortable and productive workplace? And what are some of the things not yet on the FM radar that deserve consideration? Panellists include Roderic Bunn, Andrew Eagles, Chief Executive of the New Zealand Green Building Council and Architect Dan McNelis.

Phil Gurnsey-180Phil Gurnsey, NZDF's General Manager Estate Strategy, Defence Estate and Infrastructure, will talk us through the regeneration journey of the New Zealand Defence Force. Historically the estate has suffered from under investment, with a result that it is now inefficient in some areas, and expensive to maintain. But all that is all changing, as Phil will explain.

Next up, BRANZ Chief Executive Chelydra Percy will shed light on the Industry Transformation Agenda, a call to action to New Zealand's building and construction industry. The Agenda imagines the sector moving from a current state of stasis, vulnerability and fragmentation to a future state of greater resilience, efficiency and productivity, and targets six priority areas for action.

Then it's time for
Digital Transformation and the Future of Building Technologies with Mark Dunn, General Manager for Honeywell Building Solutions Australia/NZ. Mark will explore global trends and how smart buildings will continue to evolve and operate, influenced by the pervasiveness of technology, ubiquitous connectivity, an ever-evolving machine-to-machine (M2M) environment, and the expectations of millennials entering the workforce.  He will also share insights into the latest innovations in integrated systems technology, some of which are not yet available on the market.

Julia head and shoulders sml-617And to wrap up the Conference Day, an inspirational speaker with nothing whatsoever to do with FM! Sit back, relax and be inspired by private investigator and author Julia Hartley-Moore. Hear how this successful businesswoman  has overcome myriad obstacles and setbacks to achiever her ambitions in life.


Take a look at the full Conference Day programme here.


Day Three - Social Excursions & Site Visits - Friday 25 May


When two days just isn't enough! This year FMANZ is delighted to offer delegates and their partners an additional day of site visits, socialising, food, wine and exploration. Bring your partner along, or come on your own to enjoy a full day excursion to Waiheke Island, or one of the two morning site visits on offer.

FortStony3-612-610Island Time: 10am-5.30pm: Ferry to Waiheke Island and enjoy an exclusive tour of Fort Stony Batter with archaeological project manager Timothy Moon. As well as a visit to a former top-secret World War II gun complex, now closed to the public, this all-day-tour includes a visit to the Man O' War Vineyards, lunch, refreshments and transport. 

Auckland Museum-473Behind the Scenes of the Museum - Enjoy an insight into Facilities Management at one of Auckland's most famous heritage buildings. This visit to the Auckland War Memorial Museum takes you behind the scenes of the Museum, including up on to the roof to see the solar panels. The walk through the building, led by a member of the Museum's FM team, will cover topics such as sustainability, energy management, asset management planning of a Heritage building and compliance issues.  9.30am-12pm.

BHive-19Rethinking the Rule Book - Following on from Wednesday's seminar, enjoy a site visit to The B:Hive, dubbed a 'Next Generation Neighbourhood',  9.30am-12pm. Developed by Smales Farm on Auckland’s North Shore, the Business Hive, or B:HIVE for short, is New Zealand’s most future focused building. Innovation lies at the core of this 11,000 square metre, 5 level premium office space, incorporating the latest thinking around workplace and urban design together with state of the art workplace technology. With flexible leasing options, and the ability to house businesses with one through to 250 employees, the B:HIVE is rethinking the rule book.

Find out more about Friday's programme here. Expressions of interest can be made via the online registration form, or by contacting Marjolein at


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Members' Corner

Items of Note


FMANZ's Auckland branch farewells Annelore Scheire, who is leaving NZ - and taking a break from FM - to travel Europe in a van, starting in Spain and Portugal. Bon voyage Annelore, and thanks for all your hard work - and for being one of our video stars! (If you haven't yet watched the video, click here.) Replacing Annelore as Auckland Chair is Jim Hayden, National FM Lead - ANZ @ CBRE.  Jim has been in FM for 16 years and is focussed on "providing effective leadership and ensuring pathways for FMs in the areas of education and recruitment". Welcome Jim, and thanks for taking over the reins of the Auckland branch.


FMANZ's membership continues to increase each month, with application forms coming in from all around the country. Welcome to our newest individual members: Scylla Magalhaes from WebFM, Shane Brodie from Johnsonville Shopping Centre, David (Doc) Guiney from Queenstown Airport, Raymond Dobbe from Business Relocations Ltd, Colin Kemp from Schneider Electric, and Samantha Gammie and Vera Judzewitsch from Fire Security Services. Also welcome to our newest corporate member: Eurotec Limited. See our full corporate member directory here.

Thanks to Malcolm Christie, one of our members, for bringing MBIE’s Summary of the 2015-2017 Technical Review Programme to our attention. It focuses on the issues faced by councils in performing their territorial authority regulatory responsibilities relating to compliance schedules1 and building warrants of fitness2 (BWoFs) and the opportunities for improvement in this area. Click here for a copy .


If you took part in our Education survey, thank you. The results have provided us with invaluable information that will help us when planning future educational and professional development programmes for our members.

Here's a snapshot of the results:

  • Of our 79 respondents, over half work in-house in FM.

  • Almost 28% found their way into FM via an administration role, 24% via the trades, 20% via asset management, 15% via project management, 12.5% via engineering, 10% via construction, 7.5% via energy management or services, 6% via an academic route and 2.5% via architecture.

  • 33% of respondents hold a Bachelor degree, 22% a trade certificate, 15% a postgraduate diploma, 12.5% a trade diploma, 6.3% a postgraduate degree and 5% an FMA Diploma in FM.

  • When asked what FM training they've undertaken in the past 5 years, health and safety came out the clear winner (68.5%), followed by leadership and supervision (42%). Project management and asset management were neck and neck, at 30%, with compliance and regulation following closely at 29%.

  • When asked who they felt is best placed to provide training, FMANZ came out on top for asset management and compliance and regulation. Respondents gave tertiary and training institutes the thumbs-up for IT, financial, property management and project management training. Employers were seen to be best placed to provide training in leadership and procurement, and industry organisations for training in health and safety, and energy management.

  • Asset management came out the clear winner for what training respondents would be most interested in undertaking (63%), followed by project management (47%), compliance and regulation (44%), property management (39%), risk management (35%), contract law (34%), procurement/ tendering (34%) and health and safety (30%).

  • In the last 5 years, respondents availed of inhouse/employer training most often (71%), followed by commercial training providers (58%), with FMANZ coming in as the third most frequently used education provider (45.5%).

  • Cost was identified as the number one obstacle to undertaking training (67%), closely followed by time (61%). Course availability was also identified as a hurdle (53%), alongside course location (47%).

  • 99% of respondents were aware of FMANZ's Breakfast Seminars, 82% were aware of the FM Summit, 77% of the FMA Diploma, 66% of FMANZ's Master Classes, and 37% of AUT's Bachelor of Engineering Technology with an FM major.

  • The top 3 trends identified as most important for the FM market in NZ were Integrated FM (linking FM to an organisation's strategy) - 77%, Focus on life cycle costing (73%), and Dealing with an increasing number of ageing buildings (63%).


Situations Vacant logoLooking to move to the Bay of Plenty? Tauranga City Council is looking for a Facilities Specialist responsible for the delivery of high quality operational facilities management for the maintenance of buildings and equipment for the Council's property portfolio, assets and leased premises.

In the Waikato, St John is looking for a Property Coordinator to join its Hamilton Regional Office. This role provides coordination for regional property projects with the support of the Regional Property & Facilities Manager.

And just advertised, MidCentral District Health Board (MDHB) is seeking a Manager, Facilities and Estate Management, to act as a steward of MDHB resources, ensuring sites run smoothly and are well maintained, that they are legislatively compliant and that their environment enables them to deliver quality healthcare to the community. MDHB's key sites are at Palmerston North Hospital and Horowhenua Health Centre.

Find out more about these jobs on the Job Centre page of our website. If you have a job to advertise, we can help you find the right person. Click here to find out more.



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Meridian Energy Saving Tip

Stand-by Doesn't Mean Off

Meridian -816Just like at home, many appliances at work use power even when not in use. Put stickers by light switches and office machines reminding people to turn them off when not using them. Efficient use of office machines not only cuts costs but may even extend the life of the machine. Consider installing timers or movement sensors if something does need to keep running after you’ve gone home, like illuminated signage.

Energy saving tips for businesses brought to you by Meridian Energy. To find out how Meridian can help your business, contact 0800 496 444.


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FMANZ Events

Dates To Mark in Your Diary


As well as the FM Summit on 23-25 May, make sure you mark these events in your diary:

3 May, 5.30pm - Auckland - The Hard & Soft Side of Acoustics in the Workplace @ Giltrap Volkswagen, Grey Lynn.
16 May, 5.30pm - Wellington - To celebrate World FM Day, BYO Life Lessons (from your FM career) along to One Red Dog.
More details to follow via email, but mark these dates in your diary for the next series of National Breakfast Seminars:
Friday 8 June - Wellington
Thursday 14 June - Waikato/Bay of Plenty
Friday 15 June - Auckland
Thursday 21 June - Dunedin
Friday 22 June - Christchurch

And looking further ahead, the annual Wellington Quiz night will take place on Thursday 2 August, 5.30-9.00pm.

Speaking of Wellington, members in the capital enjoyed a beautiful day out at Meridian's West Wind wind farm last month, following lunch at Zealandia. Special thanks to Lynne Sutton and Jordan Fahey from Meridian for organising this interesting site visit.


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If you have any queries about - or ideas for - events, please email or contact your local Branch Committee. And don't forget to check out the Events Calendar on the website.



Sponsor Spotlight

Going Green


Inscape - tall logo2017j-379One of FMANZ’s loyal and valued sponsors, Inscape creates interior and exterior plantscapes for businesses around New Zealand. Here, Managing Director Richard Furniss outlines the social, environmental and economic benefits of going green.

As an industry sponsor of FMANZ, we are delighted to see the increasing attention being given to greenery. So what does this mean to you and why do it?

Some of the motivations of greening are the design aesthetic, the green star points, the consumer branding and the people space. Our aim with clients is to understand your motivation first. This allows us to consider the outcome you are seeking. Inscape has a narrow focus on urban greening of commercial spaces across New Zealand. Our aim is to help create a space that represents your brand and values.

Inscape has the New Zealand agencies for Elmich and Greenology, both Singaporean companies at the forefront of urban greening.
Gardens on the Bay
Marina Bay Sands Hotel

Singapore Airport
All of these are examples of enhancements that help people relax, indulge and spend. Singapore is a small nation that relies on transit passengers. Singapore has a very high GDP, and is an economic force that has been transformed over the past 40 years. So the answer then is go green?

The most cost-efficient way to protect / cloak your building asset is a green roof. A green roof reduces the urban heat island effect. Imagine looking out your window at green roofs. Think about productive gardens as well as the passive amenity gardens. We can put beehives on your roof to help add to your diversity. Let us arrange hives that we can maintain and give you honey from. Green roofs offer your tenants a relaxing space, can protect your roof membrane, and will reduce your water discharge rate during heavy rainfall. Many cities are now mandating green roofs to reduce water flow rates on storm water. Green roofs require early design to ensure the landscape choice can be supported by the type of green roof desired. Let Inscape help you get a green top. Visit us at We can show you a range of green roofs and explain the strengths and weaknesses of each.

Inscape can offer you a range of solutions for your environment, either custom designed or from our extensive exclusive collection of European and Asian suppliers. A critical advantage of having plants in buildings is that plants take in unhealthy air and break down the toxins in the soil. A metaphor for this is the plants act as the lungs, and the soil as the liver.
As a first step, please check out this link on our website.

And here is a very good article by Margaret Burchett you might like to read. Green star points under the NZGBC can be achieved with plants under IEQ (Indoor Environment Quality). It is useful to note that the research undertaken by Margaret Burchett identified the size of the pot, as much as the plant, as being relevant to breaking down toxins extracted by plants from the atmosphere. It is the healthy soil mycorrhiza bacteria that do the work in turning these into neutral elements. Think of urban street trees that struggle; it is often the soil rather than the plant that needs replacing.

So for many commercial environments, it makes sense to hire plants. This way the plant and pot can be removed and replaced with healthy plants and healthy soil.

As mentioned above, a healthy plant requires healthy soil. So in urban environments where the normal process of decay and recycling is not possible, we need to bring in and replace the soil. We often encourage clients to replace or replenish their soils to allow their new landscape to prosper. Why put your tenants in a house that has been infected by P? The same can be said of putting new, /healthy plants into sick soil.

Often we find ourselves taking over an urban landscape and wonder how it got to the stage it has. Mother Nature works in seasons and cannot be hurried. Much like competence and knowledge, this grows with focus and commitment over time. Inscape takes pride in growing our team and talent over time. We think an apprentice has done their time after 40 seasons as it takes this long to see the changes of different weather and conditions. To know how to respond to an event, a trend or the status quo, a balanced long-term perspective helps.

Inscape has been looking after The Park and Maritime Square for over 15 years and during this time we have witnessed seasonal change, determined what needs to stay and what needs to go. We have learnt about green roof design and what works and how to improve design or build to reduce costs.

As a sponsor of FMANZ, we enjoy dealing with professional and knowledgeable customers who understand the trade offs between cost and quality, both long and short term. At Inscape, we see ourselves as an asset manager who aims to ensure the best result long term for their client.

We look forward to seeing you at the FM Summit in a few weeks. To see what we can do for you in the meantime,  visit



Soapbox - An Op/Ed Column

BWOF Audits - Be Not Afraid

Paula Barnett, a consultant dedicated to providing practical assistance with the day-to-day running of commercial buildings, explains why there is nothing to fear from Building Warrants of Fitness. 

I’ve had the good fortune of working in both the Facility Management profession and as a council Building Warrant of Fitness Auditor for a time here in New Zealand. The FM role was busy, complicated, exhausting and at times exciting and privileged. The auditor role was educational, helpful, fascinating and sometimes exasperating, but fully rewarding too. The ethics of both roles converge at a common point: Keeping people safe while they are in the building. The building owner has the ultimate responsibility for the safety of all persons using or working in or on the building as well as compliance with building legislation. Both the FM and auditor roles exist to assist the building owner to achieve that compliance.

What is Seeing?
I found a stark contrast in my visual perceptions between the two roles when I started auditing buildings with my council compliance hat on. The auditor looks at exit path clearances, for instance, and the availability and accuracy of building inspection/maintenance records submitted by the IQP’s (Independent Qualified Persons). The auditor also verifies the presence all of the specified systems installed in the building as listed on the compliance schedule. If there is a discrepancy between the compliance schedule and what is observed in the audit, then the action starts to happen!

BWOF-938As an FM I relied heavily on my IQP agent to pull the paperwork together at the annual BWOF renewal time. To be perfectly honest, I relied on everyone else doing what they said they would do as I was not the “expert” but the advocate for the owner’s interests and responsibilities. I didn’t always “see” some of the defects as I was relying on the IQP’s to take care of these things for the buildng owner (and me!).

Welcome the Audit
If your building is chosen for audit by your local council, there is nothing to fear! The auditor walks through the building doing a visual inspection, then inspects the paperwork with an eye for noting that the frequency of inspection and maintenance is in line with the relevant standard listed on the compliance schedule for that system. The audit is a good opportunity to ask questions and get council input into even minor changes that have transpired in the building. And there you have it: a one-to-one verification of the compliance schedule (the legal, living document that frames the specified systems installed in the building) against what is actually installed in the building.

What percentage of compliance schedules do you think had to be amended after I performed an audit? Around 85%, or 8 out of 10. Meaning even buildings that had been there a long time, with reputable IQP’s, regular and timely BWOF compliance, established buildings run by super-talented FM’s and property managers working cooperatively with aware, responsive owners, still had compliance schedules that required a tune up.

What if there is a Notice To Fix issued?
Owners have said to me after the audit resulted in a Notice To Fix, comments like, “it has always been fine and we haven’t made any changes to the building, so why is a specified system suddenly non-compliant? Has the New Zealand Building Act changed?”. Well, the answer to that question is Yes, and No. While the owner can delegate certain responsibilities to the FM and IQP, like daily checks of final exits (critically in buildings with large populations and/or retails operations), the quality and quantity of signage, the appropriate storage of materials for the approved Occupancy/Purpose Groups listed on the compliance schedule for the building must match up. When they don’t, councils have tools under the Act to notify owners that change must be implemented immediately. The council must also provide the road map to achieve compliance in a reasonable timeframe when delivering the NTF or Notice of Infringement.

What has changed is the pressure on councils around NZ to enforce The Building Warrant of Fitness regime. The Ministry of Business, Innovation and Employment has recently released the findings of several technical audits performed on councils around New Zealand:

I had the good fortune to work as an auditor for one of the councils mentioned in the report who had actively implemented changes after their technical audit. The accuracy gained on development of compliance schedules was phenomenal.

For more information on specified Owner’s Responsibilities to Keep Buildings Safe, check out this page.

Paula Barnett-322Paula is a “Jane of Many Trades”, harking back to the start of her career as a park ranger, rural firefighter and conservation worker on the West Coast of the USA. She has professional experience working in New Zealand in the Facilities Management space overseeing the day-to-day operation and running of commercial properties in Wellington and Kapiti.

Paula recently completed work as a Council Building Warrant of Fitness Auditor for Hutt City Council. In this role she was responsible for applying the relevant sections of the Building Act from a statutory, advisory and enforcement capacity covering Building Warrant of Fitness compliance and development of compliance schedules. She has audited hundreds of buildings, from hospitals to power stations, apartments to libraries. “The auditor’s role is not only a check of the building owner’s adherence to the Building Code, but also that of the IQP’s and the accuracy of their 12A Certificates, surveys and maintenance reports,” she says. In her role with HCC, Paula also attended final inspections for Code Compliance and Certificate of Public Use along with council Building Inspectors.

Paula is a member of FMANZ and the National Association of Women in Construction, and occasionally delivers workshops with Rosie Killip’s Building Networks around NZ.

Paula is the Director of Bailey-Barnett Limited and Facility Matters Limited, a one-on-one consultancy dedicated to providing practical assistance with the day-to-day running of commercial buildings to building owners, IQP’s and councils.

If you have something to say, or to share with your colleagues, please email Sara at




News from NZ and Around the World

BIFM-32New report from BIFM
Following its March announcement of a proposed name change to reflect a greater focus on workplace issues, the British Institute of Facilities Management has published a new report to explore the relationship between FM and a nascent workplace discipline. According to the authors, the purpose of the report is to ‘highlight the opportunities and challenges that workplace presents for FM by exploring the relationship between FM and workplace – and considering how this relationship could change in the future’. While the report acknowledges that facilities managers have always addressed workplace issues as a core element of their role, recent developments in the way people work and the way firms think about their workspace have led to a new emphasis on workplace as a discipline coupled with a sense that its core principles are subject to a number of misunderstandings. Read the report here.

What's in a name?
The immediate debate that has followed BIFM’s announcement of a name change appears to have crystallised around the issue of taxonomy. "We are already being asked to consider whether FM is part of the workplace ecosystem or vice versa and which profession – typically designated as IT, HR and FM – is best placed to become the apex beast in this particular jungle. The facilities management profession (or discipline, whatever) has spent the entirety of its thirty-or-so year existence immersed in a permanent existential crisis. It’s been tiresome for a long time but at least most people with any history in the sector are well prepared for the current to and fro that passes for debate on the subject." Read the opinion piece here.

London-668Office floor space shrinking in the UK
Office floor space in the UK is shrinking both on regional and local levels, according to research by property experts. A study by commercial property firm Savoy Stewart found that despite a significant and steady growth in office floor space, Greater London experienced the most dramatic decline in office floor area available per business. From 2012 to 2016, office floor space per business in London fell from 58.7 square metres to 44.7 sq m – equivalent to a decrease of 23.9 per cent. Despite that, the UK capital has some of the most spacious offices in the UK, coming second only to the North East (46.8 sq m). Read more here.

Cultivating a culture of creativity
Sir KenSixteen NZ building and construction industry leaders attended a recent workshop run by Sir Ken Robinson on cultivating a culture of creativity and innovation. One of the world’s elite thinkers on creativity and innovation, LA-based Sir Ken challenged leaders to nurture creativity in their workplace to future-proof organisations and ensure they stay relevant. Find out more here.

EMANZ-828Major upgrade for EMANZ

Three years after creating an advanced level energy management training course for practising energy and sustainability professionals, the Energy Management Association of NZ (EMANZ) has announced a major upgrade to include carbon reduction strategies. The renamed Energy & Carbon Manager Professional programme develops the capability of larger NZ businesses and Government agencies to reduce carbon and energy use. “Customer, investor and public awareness of climate change are all pushing businesses to take action over their emissions profile”, said Dr Mike Hopkins, CEO of EMANZ. “We’ve developed this programme to enable New Zealand’s leading businesses to understand the make up of their footprint and how they can do something about it”, he continued. Read more here.

Just talk about it
Owen Gower, performance and quality manager at Sheffield Hallam University, shares his views on how FMs need to find better ways of dealing with stress.

millennials-291Uninspiring offices putting Millennials off
Millennials in the UK are turning their backs on potential employers because of poor and ‘uninspiring’ office design. A study commissioned by co-working provider Mindspace, in conjunction with research firm One Poll, reveals that employers are struggling to attract and retain young talent because of the importance that generation is placing on the aesthetics and vibe of the workplace. The survey revealed that Britons are becoming increasingly bored with their current office environment (31 per cent), and uninspired to go to work. Another 28 per cent of workers think their place of work is outdated and dull. Read more here.

digitisationCorporate real estate strategies
The rise in demand for flexible workspaces, the emergence of a more dynamic workforce, and an increasing focus on employee performance and well-being will dominate global corporate real estate strategies in 2018. A study by JLL reveals that the adoption of smart real estate technologies and digitisation of buildings will also continue to transform the industry and shape work practices. Find out more here.

auckland-831Auckland rents on the up
Auckland CBD office rents are continuing to climb despite supply pressures easing slightly over the last year, new research shows. Colliers International’s Auckland CBD Office Market Snapshot shows the overall CBD office vacancy rate remains low, at 5.9 per cent. Research and Consulting National Director Alan McMahon says the prime vacancy rate is 4.3 per cent, up from 2.8 per cent a year earlier, while the secondary vacancy rate is 7.0 per cent, up from 6.7 per cent. Read more here.

worksafe-217Safer workplaces
Fewer tradies are being killed or seriously injured at work, new research has found. The government’s Towards 2020 report into New Zealand’s workplace death and injury rates shows the fatality rate in the construction industry has more than halved since 2011 and is now lower than the national rate. Of the five sectors tracked by government health and safety watchdog WorkSafe, construction recorded the lowest fatality rate in 2016. Find out more here.

FM deserves a royal charter
Bill Heath, non-executive director at Polyteck, discusses the future of the FM market and how it has evolved over the past 10 years. Read the interview here.

bus-832Electric buses hit the streets
Electric buses have been welcomed into the national fleet, with New Zealand’s first battery-powered electric bus hitting the road in Auckland recently. "This bus, which was assembled in New Zealand, shows how electric vehicle technology is now moving into the heavy vehicle space," says Liz Yeaman, EECA's Transport Development Manager. The 35-seater will carry hundreds of students between AUT's campuses and provide data on the economics and performance of electric buses on our roads. Read more here.

Breathe Nightingale 2323+2+KR-312Sustainable housing in Melbourne
Nightingale 1 by Breathe Architecture is a development of 20 apartments in Brunswick, Melbourne that is among the country’s most sustainable buildings. The groundbreaking development boasts a NatHERS (Nationwide Housing Energy Rating Scheme) rating of 8.2 stars, is 100 percent fossil fuel free and utilises rainwater harvesting that is used in irrigation and common-area toilets. The award-winning sustainable building was built using the ground-breaking sustainability principles of the Nightingale model. The apartments in Nightingale 1 have been designed with 100 percent fossil fuel-free building operations with a minimum 7.5 star NatHERS thermal rating and include features such as recycled timber, mid-steel light fittings and solar roof panels. Read more here.

meeting-18Not another meeting!
A survey of 1,000 office workers across the UK suggests an average employee spends 10 hours and 42 minutes each week preparing for and attending 4.4 meetings, with 2.6 of those deemed unnecessary, costing the UK’s 5.4 million businesses about £191 billion a year. The research comes from meeting governance technology firm eShare, which calculated the figure based on the Office for National Statistics average earnings data of an hourly salary of £15.71, and assumed a seven-hour work week. Find out more here.

horizontal skytower-463Largest horizontal skyscraper
One of Asia’s largest real estate development companies has broken a world record in Chongqing, China with development that bridges a number of skyscrapers with the world’s longest horizontal tower.Four 250m-tall skyscrapers hold up Capitaland bridge-like structure, creating a horizontal skyscraper 400m above sea level. Known as “The Conservatory”, the horizontal structure is 300 metres of continuous steel. The Singaporean company’s edifice is comprised of 3,200 pieces of glass and 4,800 aluminium panels and it had to be prefabricated as multiple segments on the ground before being hoisted hydraulically. Read more about the building here.

If you come across any interesting snippets you think your FM colleagues would be interested in, please email them to Sara at

A Day in the Life Of ... Steve West, Auckland Stadiums

Steve West-644Having worked in the "very commercially driven" FM contract management environment for almost 20 years, Steve West has recently become Head of Facilities, Auckland Stadiums with Regional Facilities Auckland (RFA), an Auckland Council entity. In the role “barely six months”, Steve says he is still very much in the learning phase.

Being responsible for multiple facilities, Steve tends to work from whichever office or site requires his attention. This could be in the CBD, Mt Smart Stadium, QBE Stadium (Albany), or Western Springs Stadium. Steve's team is made up of a Facilities Manager, Housekeeping Manager, Facilities Coordinators, an Office Manager, an Operations Administrator and a cleaning team.

What does your job involve?
Very broadly, my role provides a link between the operational imperatives and strategic intent of Auckland Stadiums, and encompasses the specific tasks of ensuring the stadiums are ‘fit for purpose’ in that they are presented as safe, secure, clean and comfortable for all events; overseeing the Facilities team in its delivery of support functions to the event delivery team, including provision and management of resources, infrastructure and equipment required; overseeing the daily, or routine use of the stadiums and their facilities through the effective and coordinated scheduling of sports field bookings for sports teams training; and overseeing the delivery of Capex programme (unique construction projects), scheduled maintenance and remedial works. Essentially the Head of Facilities maintains the presentation and equipping of the stadiums for the delivery of events and ensures the provision of housekeeping, maintenance and ground staff as integral elements of the event delivery team.

What does ‘facilities management’ mean to your organisation?
Auckland Stadiums is unique in that our venues are not always in use but when they are, they need to be in a condition to absorb the incredible stress of significant crowds. Aside from major international sports events, like the recent Rugby League World Cup, the All Blacks, Wellington Phoenix and speedway motor racing, we also host some of the world’s biggest musical artists, such as Adele, Sir Paul McCartney, the Foo Fighters and Ed Sheeran. Accordingly, facilities management for Auckland Stadiums is very much focused on preparing and maintaining our facilities for highly public events where the safety, comfort and fan experience is paramount.

What is a typical day like for you?
My days are often a hectic mix of operational issues at the micro level, i.e. the usual failures of a facility, and developing and implementing strategic initiatives to drive more effective commercial outcomes. Much of this involves a collaborative approach with other integral business units, such as the events team, safety & security, sales & marketing, or the wider RFA team, such as the programme office (project delivery) and procurement.

At QBE-693What are some of the challenges of your job from an FM perspective?
The usual demands on any facilities team is often how to maintain an aging facility in optimum operational condition, particularly when budgets are tight and there are competing priorities; in this case across multiple venues with a diversity of stakeholders in terms of tenants and venue users. Making a venue ‘fit for purpose’ is often a challenge and one that is usually addressed with significant temporary infrastructure overlay, i.e. converting a sports stadium into a concert venue encompasses requirements for field protection, specialist lighting, supplementary crowd control barriers and additional toilet facilities.

What’s the most interesting element of your job?
Easy! Watching an event come together and how the facilities team supports this massive effort. The immense logistics that go into setting up for a major concert could not fully succeed without the onsite facilities team who ensure that all permanent and temporary infrastructure elements have been tested and are ready for the demands of more than 40,000 fans.

What are some of the things you like most about your job?
The incredible diversity of the role is what makes it interesting. From the preparation of Mt Smart for a major event, to the concept design of a High Performance Centre that will transform an existing venue, the role is never the same from one day to the next. While there will always be meetings to attend and reports to submit, it is the non-routine nature of this role that I’m enjoying. The strategic link to the Events and Sales & Marketing functions adds yet another dimension.

What are the most important skills an FM professional needs?
An FM professional needs to understand their role in whatever organisation they belong to - how does their function support the overall objectives of the organisation? It is more than building maintenance or asset functionality; there is an inherent link between facilities management and the wider organisation in that an FM’s knowledge drives financial outcomes, strategic procurement initiatives and even human resources policy (e.g. facility user comfort and staff retention).

How did you get into facilities management?
Like most, it was definitely an accidental progression. I came to New Zealand back in 1999 in an operations and change management role to assist with the recovery of a failing contract delivering FM services to the New Zealand Defence Force, based at Whenuapai. After a six year ‘apprenticeship’ I took up a regional FM role in the civil infrastructure, open spaces and environmental services sector before heading to the Middle East in an FM consulting capacity, then to Western Australia and PNG (mining industry), and back to NZ for three years as contract manager with Cushman & Wakefield until I took on this role late last year.

What is the proudest accomplishment of your career to date?
Really that I’ve met and worked with some great people along the way, some of whom are now friends for life, and that together we sometimes achieved what others said couldn’t be done.

What advice would you give to someone starting out in FM?
There’s more to it than you think. Anything that fails will somehow fail after hours, right at the most inconvenient time and you’ll be looked on for advice and remedial action so know your facilities and the criticality of the assets. And: your managers may not understand FM, nor how essential it is in integrating with the organisation as a whole, so learn to promote this wherever possible. Engage with industry professionals (hint: join FMANZ) and never stop learning.

When you’re not at work, what do you enjoy doing?
I try to get to the bach up north at Coopers Beach - a great place to relax. I like mountain biking, road cycling too, and some kayaking and occasionally ocean swimming. I try to balance all of this with craft beer…


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