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April 2015 issue                                                                                                                 Latest news, events & papers

In This Issue

Letter from Des Brennan, CEO

Considering the Big Picture

Strategy is about getting our heads above the clouds and considering the big picture around the organisation – its purpose, capabilities, customers, services, and markets. What direction is being taken, and is there a sound plan to get there?

As Max McKeown, highly-regarded leadership author and researcher puts it: Strategy is about shaping the future, and is the attempt to get to desirable ends with available means.
Last week I got my head above the clouds in Mount Cook National Park. As Peter Blake said – If it’s not difficult, it’s not worth doing - and the climb up the Sealy Range to Mueller Hut was certainly worth doing! Preparing for FM Summit 2015 is not unlike a tough climb. The planning and teamwork required is demanding and meticulous. Planning and execution is critical to success. The work has been done to make FM Summit 2015 a pinnacle achievement for FMANZ. Please explore what will be offered at Villa Maria on May 6th and 7th and do join us.

Click here for information on the Summit and to register.
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It will soon be time for FMANZ to develop its second strategic plan - to look forward and to build on FMANZ’s foundations of networking, professional development and advocacy. The engagement of members and other stakeholders in this development will be of the utmost importance and will be a priority for FMANZ.
FMANZ’s sponsors/partners are critical to the work of FMANZ and their support is greatly valued. I am delighted to welcome EnerNOC as a new FMANZ Diamond Sponsor, and also new Summit Diamond Sponsors - Command Building Services, Test and Tag, and Siemens (NZ). Great to have you with us. I also extend a warm welcome back to FMANZ’s senior sponsor circle - City Care, Wattyl, Meridian, DTZ, City Cleaning and Inscape.
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Des Brennan
Chief Executive, FMANZ


How Much Are You Worth?

2015 Salary Survey Released

Undertaken by the Facility Management Association of Australia (FMA) with the support of FMANZ, the 2015 Salary Survey is now available! The report provides a broad industry benchmark of professional salaries, benefits, responsibilities and satisfaction rates within the Australian and New Zealand facilities management industries.
Following an extensive survey of FM practitioners on both sides of the Tasman in late 2014, the data collected in this report provides valuable assistance to organisations and senior management when setting their remuneration strategies. Additionally, the survey findings provide some insights of wider relevance to all industry stakeholders regarding diversity, education, experience and intentions of FM practitioners.

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Key findings
The survey found that the median salaries for each career level overall were (in Australian dollars):
Career level median salary range
  • Facilities Administrator $50,000 - $74,999
  • Facilities Coordinator $50,000 - $74,999
  • Facilities Manager $75,000 - $99,999
  • Facilities Director $100,000 - $149,000
Note: The sample size of respondents at the Facilities Officer career level was too small to be considered a reliable statistical sample. However, the median salary range of the small sample was identified as $50,000 to $74,999.
In addition, there were 5 Key Findings to emerge from the Salary Survey:
  1. There was a higher level of dissatisfaction at the lower career levels, with a greater proportion of Facilities Administrators and Facilities Coordinators dissatisfied with their pay and considering a move within the next six months. Organisations and senior management in the FM industry may need to develop strategies aimed at retaining staff currently positioned at these career levels. 
  2. In New Zealand the greatest barrier to Facilities Coordinators undertaking further study appears to be the lack of availability of relevant courses. In Australia, the most common barrier to undertaking further study is ‘Time limitations’, a finding that became more significant, the more senior the respondent’s role.
  3. Lower career levels have a much greater degree of gender diversity compared with higher career levels. This could be due to either, or both, of the following reasons:

    a)  The FM industry has recently become more successful in attracting females to the workforce.
    b)  The FM industry is failing to guide and promote female participation at the higher career levels.
  4. Generally, the proportion of individuals who obtain a Bachelor degree or higher increases at each progressive career level. The only exception is in New Zealand where a larger proportion of Facilities Coordinators have obtained a Bachelor degree or higher when compared to Facilities Managers. 
  5. FM professionals generally stay in their role for 3-5 years before moving on to a new position. The new position may be at the same career level in a different organisation or a promotion within their current organisation.
Order a full copy of the Salary Survey report by emailing  Cost: AUD$15 (members), AUD$150 (non-members).
Still to come: The Salary Survey report is the first of three reports. Supplementary reports based on Organisation type and Facility type are due to be released at a later date.



The NZ FM Job Market

The Future is Bright

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What’s happening out there in the New Zealand FM job market? Are facilities managers in demand? What skills are employers looking for? And how much are they willing to pay?

We put these questions to Jenny Luo, Consultant with Michael Page Property & Construction.
What are the key trends you’re observing in the FM labour market?
New Zealand’s Property and Construction industry as a whole is skills-short; the FM market in particular has a severe talent shortage.  At the same time, the Property and Construction industry is currently leading New Zealand’s economic boom and as a result the hiring activity is extremely strong. The coupling of these two factors means that employers across the market are experiencing challenges when it comes to FM recruitment. Candidates are really in the power seat this year – top tier talent could expect multiple attractive opportunities being presented to them.

Is FM a growth industry?
FM is predicted to be one of the fastest growing markets within the Property & Construction sector. We are seeing more and more businesses understanding FM as a standalone discipline, rather than something that’s tagged on with procurement or property management. The strongest demands are at the mid operational level ($70,000 - $90,000) and senior operational level ($100,000 - $120,000). We are also seeing a couple of strategic senior appointments starting to materialise which is always a positive sign of a growing market.

Are more people moving into FM?
In 2014, Seek featured FM as the top three hardest industries to source candidates within the Property & Construction market (measured by applicants per advert). New Zealand does not yet have a recognised FM degree – something that I’m aware FMANZ is working on – which means we don’t have any succession plans in place to introduce new talent to supply this growing demand. Until a formal training process is implemented, people can only move into FM by ‘chance’ – typically from a technical trades role or an office administration/contracts management role. In the interim, Michael Page’s global opportunities team is targeting overseas Kiwis who have absorbed skills from countries with far more developed FM industries and seeing if we can get them to bring home these valuable skill sets.

What skills are employers looking for?
The ideal candidate for almost any employer is an FM that comes from a strong technical background with exceptional interpersonal skills. Specialism in electrical, mechanical or HVAC are the three favourites. Strengths in client interface, relationship management and presentation skills will round off a perfect profile. Ultimately, clients are seeking candidates that can utilise their technical expertise to provide consultative advice.

Salary-wise, what can someone in FM expect to earn?
The Michael Page Salary and Employment Forecast provides salary benchmarking at various levels. This can be downloaded here: Salary & Employment Forecast. 

We are seeing quite substantial salary increases across the FM market. As a rough guide from successful placements in 2015:
  • Junior FM (1 - 2 years’ experience) $60,000 - $70,000
  • Intermediate FM (2 - 4 years’ experience) $75,000 - $90,000
  • Technical FM (engineering focus) $85,000 - $105,000
  • Complex multi-site FM $90,000 - $110,000
  • Contracts Managers $80,000 - $120,000
  • Senior FM (with people/team management) $110,000 - $140,000
  • National FM $150,000 minimum
Jenny is happy to undertake a confidential salary benchmarking exercise for FMANZ members. Contact her: DDI: 09 3548129 Email:

Don’t forget to check out the Job Centre on the FMANZ website. You can place a job vacancy advertisement ($200 + GST) for a period of up to 30 days by emailing the ad, including the application closing date, to




FM Summit 2015

Only 5 Weeks to Go!

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Don’t miss out on the FM event of the year! Registrations for FM Summit 2015 (6-7 May) are filling fast.
Register today!

(All earlybird registrations will go in the draw to win an iPhone 6 plus two runner-up gift pack prizes of fine Villa Maria wine. Register before 17 April to be in to win.)
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A not-to-be-missed opportunity to upskill and network, the two-day Summit is once again being held at Auckland's Villa Maria Estate, and consists of a full day of informative workshops; a full day of inspiring conference sessions; a Trade Expo showcasing products and services at the cutting edge of FM; and a Gala Dinner hosted by award-winning comedian Jeremy Corbett.

Jeremy Corbett

The high-calibre speakers at this year’s conference sessions (7 May) are:
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Peter Ankerstjerne, ISS’s Vice President Group Marketing
FMANZ’s international keynote speaker, Peter Ankerstjerne will talk about Service Management – “the new frontier in creating FM experiences” – and share his research and ideas for winning the customer service game.
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Mark Binns, Chief Executive of Meridian Energy
If you’ve ever wondered whether buying on the spot market is right for your business, what the future benefits of smart meters might be, or whether photovoltaic solar panels or electric vehicles are worth the investment, come along to hear Mark Binns share his unique insights.
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Shamubeel Eaqub, Principal Economist with the New Zealand Institute of Economic Research
A passionate economist who specialises in macroeconomics, Shamubeel Eaqub will talk about the latest shape, performance and drivers of New Zealand’s economic climate, and update delegates on key trends.
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Mike Pohio, former CEO of Tainui Holdings
Under Mike Pohio’s leadership, Tainui Holdings’ assets grew by $500m to over $840m. Mike will talk about how Tainui Holdings' property portfolio is helping to deliver the vision of the business, with particular reference to new capital works projects. 
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Deb Godinet, Group Manager Property, Auckland Transport
Consistently ranked as the world’s third most liveable city, Auckland continues to grow at a rapid rate. Deb Godinet will offer insights into the challenges and opportunities presented by this growth, and the role transport infrastructure plays in helping Auckland achieve its potential.
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And for inspiration on personal development, come along to listen to Rob Waddell talk about how his approach to sport and career has led to his success. Rob is one of New Zealand’s most honoured sportsmen and the next Chef de Mission of the New Zealand Olympic team,
  A Full Day of Workshops 0n 6 May – 10 to Choose From!
    The convergence of connecting people, things, data and processes is transforming our life, business and everything. From fridges and thermostats to cars and cities, everything around us is getting connected. But what will it mean for your business and your life?

    Speakers: Vodafone New Zealand's Scott Pollard (New Zealand Manager Machine-to-Machine) & Grant Fisher (Machine-to-Machine Manager).
    This is your chance to learn from the Inland Revenue’s Facilities Management Performance Excellence Journey.

    Speaker: Jason Haken, Senior Optimisation Advisor - Performance Excellence at Inland Revenue NZ.
    Find out more about this important element of building management that will ultimately resolve operating problems, improve comfort, and optimise energy use for existing buildings.

    Speaker: Lance Jimmieson, Managing Director, Jackson Engineering Advisors.
    An overview of rainwater and greywater system feasibilities for New Zealand commercial buildings.

    Speaker: Dr Lee Bint, Sustainable Building Scientist at BRANZ.
    In this workshop you will learn how to unlock the value of your contractor relationship to enhance business value.

    Speaker: Mark Sinclair, Managing Director, FM Concepts Ltd.
    Get the latest insights into the Health and Safety Regulatory requirements that will affect all businesses soon.

    Speakers: Jennifer Mills (Partner) and Ronni Cabraal (Special Counsel), Anthony Harper Lawyers.
    This interactive workshop will highlight the hot trends in FM procurement and look at the role of suppliers in driving sustainability.

    Speaker: Anne Staal, Researcher at Centre for Urban Built Environment NZ, AUT.
    This workshop explores some of the key characteristics, behaviours and mind-sets that enable ordinary people to make extraordinary things happen.

    Speaker: Ian Richards, Co-founder and Director of Innervate.
    It’s normal these days for organisations to be well prepared to manage emergency scenarios. However, we often see a lack of formal planning for the aftermath of emergency events. This is what Business Continuity Planning is all about.

    Speaker: Peter Carr, Senior Consultant, FastTrack Solutions.
    In the past, support and maintenance of assets has been reactive rather than proactive, and asset and facility management has been seen as a cost that can be cut when times get tough.  Happily things are changing. Find out how ISO 55001 can be applied to almost any organisation and its assets.

    Speaker: Ian Jackson, Technical Director Asset Services, Beca.
Going, Going, Gone!

Don’t forget to bring your chequebook! Once again we’ll have a cartoon to auction off at the Gala Dinner, courtesy of Rod Emmerson, Cartoonist of the Year. Last year’s cartoon (pictured below) was snapped up by John Braithwaite. Will John win the bidding war again?
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For more information or to register for FM Summit 2015, click here.

FMANZ gratefully acknowledges the support of the FM Summit 2015 sponsors:
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WTP FM Cost Management Logo 150

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Command Logo 150
Schindler 150


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FM Snippets

News from NZ and Around the World

FM Looking Forward
If you’d like to learn about the evolution of FM from the 1980s to the present and get some predictions about where the industry is heading, check out this recent white paper, co-written by Peter Ankerstjerne (ISS Group), the keynote speaker at next month’s Summit. 
FM Finance
Val Moraes, one of FMANZ’s founding members, wrote recently about finance in the IFMA newsletter. The topic? How important is a knowledge of finance for the professional development and career enhancement of facility managers? Read Val’s response here
Christchurch Four Years On
Check out BIFM’s FM World's article on Christchurch four years after the quakes, and the role facilities managers have played in the city’s recovery. 
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NZ Building Booming
According to Facilities Integrate 2015, the new trade exhibition for the FM and system integration industries, commercial development is on the rise in New Zealand, with figures showing the six-month moving total of non-residential consents is up 29% by value year on year. Alongside the ongoing commercial construction boom in Christchurch, in Auckland billions of dollars are about to be spent on major new developments at Auckland International Airport ($2.4bn), Britomart ($1bn), Westgate Town Centre ($1bn), University of Auckland ($1bn), and SkyCity’s $400m convention centre. Wynyard Quarter is about to begin a further $1bn of building projects including a 5-star hotel. Office space is set to get a boost with a new, 35-level, $550m waterfront tower being built by Precinct Properties and Fonterra’s new, $500m Fanshawe Street HQ. Wellington is about to experience the biggest construction boom in decades with a huge 49% increase in commercial construction expected from 2012 to 2019. Currently the city is spending $58m on a main terminal extension at Wellington International Airport, which is part of a 5-year, $250m development plan.

Sick Buildings
Did you know that the average desktop has 400 times more bacteria than a toilet seat? Poorly understood and often unrecognised, sick building syndrome (SBS) costs companies millions every year through employee absenteeism and decreased productivity. Read more here about simple steps you can take to avoid or mitigate the development of SBS.
Wellbeing Pays
On a similar note, there is a direct relationship between wellbeing and healthcare costs, productivity and more, says a report by analyst Global Workplace Analytics. The paper, What’s Good for People? Moving from Wellness to Well-Being, explores how better workplaces, processes and practices can improve workplace wellbeing, employee engagement and organisational performance. Read more here.

Sustainable Students
Speaking of buildings, click here to learn how students walk the sustainable talk every day at Loyola University Chicago’s Institute of Environmental Sustainability. 
How Does Dubai Do It?
As FM Summit 2015 draws nearer, you might like to see how the FM community in the Middle East does things. Watch highlights from MEFMA CONFEX 2015, held in Dubai last month and have a nosey at the brochure too! 
Overseas Conferences
It’s all go on the conference front. Coming up, later this month, IFMA’s Facility Fusion Conference and Expo in Orlanda, Florida. The theme: Your Facilities. Your Career. Our Focus. And the European Facility Management Conference 2015 is being held in Glasgow 1-3 June with the motto: “People. Performance. Partnership.” 
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Something Fishy
Finally, looking for a way to jazz up the lunchroom? How about a kitchen bench aquarium?! This state of the art piece from Dutch designer Robert Kolenik is available in a limited edition and can be made to measure. Pretty sure he'd ship to NZ!



Q&A With EnerNOC's Michael Jefferson

Who Are They and What Do They Do?

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Michael Jefferson

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FMANZ’s new diamond sponsor is EnerNOC, a leading provider of cloud-based energy intelligence software (EIS) and services. The company provides energy management solutions to thousands of enterprise customers and utilities globally.

We caught up with Michael Jefferson, EnerNOC’s Business Development Manager in New Zealand, to find out a bit more about the company and what they do.

What does EnerNOC do?
EnerNOC unlocks the full value of energy management for thousands of customers worldwide by delivering a comprehensive suite of software applications and professional services that help users buy energy better, manage utility bills, optimise energy consumption, participate in demand response, and manage peak demand.

How does the company do that?
EnerNOC's energy intelligence software (EIS) platform gives visibility into how energy is consumed and where it is being wasted, and provides the tools to prioritise action. With EnerNOC's software, you can manage energy costs and improve productivity by optimising how you buy energy, how much you use, and when you use it through powerful analytics, decision-making tools, reports, and dashboards. Our applications can be accessed securely from wherever our customers are – on any browser or on our Android and iPhone mobile apps.

Is EnerNOC a new company in NZ?
EnerNOC was founded in 2001 in Boston MA, U.S.A. We have been operating in New Zealand since 2006 and have offices in both Wellington and Auckland. We currently work with over 130 of the largest businesses in New Zealand who use our demand response and energy monitoring applications.

How do you work with businesses?
EnerNOC’s energy intelligence software (EIS) gives businesses the ability to take control of the three primary energy cost drivers:

  1. How you buy energy
  2. How much energy you use
  3. When you use energy
We start by giving our clients access to real-time data – this means they no longer have to manage energy with a rear-view mirror approach after the money has already been spent. Our platform then provides them with insightful analytics that helps them get the visibility they need to manage their energy proactively and prioritise the energy management efforts that will yield the biggest return.

We even help our customers reduce the time they need to spend on energy management by streamlining their energy reporting and by setting up reports and alerts to get the information they need only when they need to take action.

We also have a highly skilled team of energy experts who can provide a range of services from energy supply procurement right through to energy project management.

The combination of our software and professional services are designed to allow our clients to simplify their energy management so they can get back to the core task of running their facilities.

Do you have a one-size-fits-all solution?
EnerNOC’s software packages and professional services have been designed to allow our clients to customise their investment against their most pressing energy management challenges. We work closely with our clients to understand their needs and tailor packages to their individual requirements.

What is EnerNOC's vision?
Our vision is to change the way the world uses energy. Our talented people and world-class technology enable our customers to make more intelligent energy choices. We give everyone - from the plant manager to the CFO - visibility into how energy is consumed and where it is being wasted, and provide the tools to prioritise action so their organisation can operate more efficiently.

What results could the world achieve if energy was used more intelligently?
New Zealand businesses use approximately 25,000GWh of electricity each year which costs them nearly $4 Billion. If New Zealand businesses improve their efficiency by as little as 5%, they could save up to $200 Million in energy costs. Taken at a site level, our analysis shows that the average 5,000m2 office could reduce energy by as much as $40,000 pa. And this is just looking at our local market.

When you look at this from a more global perspective, we also estimate countries such as USA have in excess of $20 Billion in energy cost savings. When you take this more global view, this has significant impacts, not just financially, but also socially. Some examples of the impacts of improved efficiency:

  • If industrial and commercial customers globally improved their efficiency by just 20%, more than 300 billion of BTUs could be saved each year.
  • If HVAC usage globally was reduced outside of normal operating hours, 1000 less power plants would need to be built by 2019.

Can you give us an example of a success story?
We have saved over $1 Billion for our commercial, institutional, and industrial customers since our inception in 2001.

One of my personal favourite success stories is the work we have done with the Commonwealth of Massachusetts who spend over $250 million and consume more than 1 billion kilowatt hours (kWh) of electricity each year. Their facilities include 25 million square feet of property at buildings as diverse as courthouses, college campuses, prisons and hospitals, some of which are brand new construction while others are 100+ year-old facilities.

Prior to the deployment of a software-based enterprise solution, its energy management team relied exclusively on 30-day-old utility bill data; in many cases, these bills were at an aggregated campus level.

EnerNOC’s Energy Intelligence Software was implemented by their group in 2010. Today, EnerNOC collects and analyses real-time data from more than 1,300 meters at 460 state buildings, providing visibility into energy consumption across multiple commodities, including electricity, natural gas, oil, propane, steam, condensate, and chilled and hot water. To date EnerNOC has helped them identify $2.6 million in low and no cost operational savings and provided the visibility required to prioritise capital projects and staff time against their biggest problem areas.

What are your top tips for Facilities Managers for reducing energy costs?
Driving energy efficiency doesn’t need to take a lot of time and money. Low and no-cost energy efficiency measures are a great way to either get started with energy management, or to take your current efforts to the next level. We frequently find that facility managers can make significant cost savings at low or minimal cost through the following five strategies:

  1. Night, Weekend, and Holiday Setbacks
  2. Smart Start-ups
  3. Coasting
  4. Peak Demand Management
  5. Economising
Check out our complimentary ebook, 5 No/Low-Cost Ways to Drive Savings, for more information about these five simple ways to drive efficiency with little or no capital investment.


Arts, Culture & Sport

A Day in the Life of JD Thomas

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   JD Thomas
“There is never a dull moment!” says JD Thomas of his role as Manager Property Services, Regional Facilities Auckland. Based at Aotea Centre in the Auckland CBD, JD is responsible for the successful delivery of the property and FM services across a portfolio of 10 Auckland-wide venues - ANZ Viaduct Events, Aotea Centre, Auckland Art Gallery, Auckland Town Hall, The Civic, Aotea Square, Mt Smart Stadium, Western Springs Stadium, QBE Stadium, and Bruce Mason Centre. These facilities have a total asset value of $1 billion and annual visitation of more than five million people.
What does your job involve?
The goal is to provide world-class facilities to meet the needs of our various stakeholders within the arts, entertainment, cultural, convention, sports and heritage sectors.

Overview of my role and responsibilities:

Facilities Management
  • Property asset condition assessment and monitoring
  • Property facilities procurement of maintenance services
  • Property services information management
  • Maintenance contractor management
  • Utilities management
  • Cleaning at some venues
  • Turf maintenance at the stadiums
  • Rent renewals and review of retail outlets

Capital Property Project Management
  • Programme planning and strategy for capital programmes
  • Programme management for new builds, alterations, refurbishments, heritage
  • Project management and tender management
  • Construction management

Building Services
  • Lifecycle planning and strategy advice for all mechanical, electrical, hydraulic, fire, security hardware, plant service
  • Building services architecture and design
  • Building services procurement and negotiation
  • Building services installation projects management and cost management
  • Building services asset information management and reporting
  • Sustainability development review and design
  • Building   compliance
What does Facilities Management mean to you/your organisation?
Facilities Management means all our venues are fit for purpose, so that the various business units can concentrate on their core functions. It’s all about successfully making things happen.

What is a typical day for you like?
The portfolio is very diverse and a large amount of the work involves maintaining the current asset base to a high standard and developing it for the future needs of the various business units moving forward.  

There are extensive capital redevelopment programmes totalling $400 million planned across the portfolio so there is significant planning and stakeholder engagement.

We provide Property and Facilities Management services in venues that have many different purposes, from entertainment, performing arts, conferences and tradeshows, sports, arts and culture. This involves ensuring everything is at its best for the many events we host.

By way of example:
  • In our theatres, we stage a huge range of events from the Royal New Zealand Ballet and New Zealand Opera to rock concerts, Broadway musicals, arts festivals and free family events.

    Over the past year, audiences have enjoyed world-class musicals such as Annie, Thriller Live, Mama Mia!, and international artists such as Ed Sheeran, James Blunt, Dame Kiri Te Kanawa, Sol3 Mio and Elvis Costello.The annual NZ International Film Festival, the Auckland Arts Festival, the Auckland Writers Festival and the NZ International Comedy Festival also attract strong audiences.
  • In our stadiums, fans from all over New Zealand have enjoyed international artists such as Eminem, Bruce Springsteen, The Rolling Stones, Eagles, Foo Fighters and sporting events such as the New Zealand Warriors, speedway and Auckland Blues games.
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Auckland's QBE Stadium
  • In the ANZ Viaduct Event Centre we have staged numerous large-scale events including the Volvo Ocean Race, Auckland Seafood Festival, NZ Fashion Week and Auckland Marathon, as well as tradeshows and international conferences.
  • World Building of the Year in 2013, Auckland Art Gallery, is home to the largest and most comprehensive collection of art in New Zealand. It also presents international art exhibitions, including the recent highly successful Light Show from London.
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ANZ Viaduct Events Centre
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Auckland Art Gallery

What are some of the challenges of your job/your organisation from a Facilities Management perspective?
The diversity of the events/functionality places huge demands on the assets which presents many challenges to ensure the venues are maintained to a high standard with a limited financial resource.

What are the most interesting elements of your job/your organisation from an FM perspective?
The amazing venues we look after and the many challenges this presents are diverse and varied. This ranges from staging concerts for 40,000 people at one of our stadiums to presenting West End and Broadway shows in a 2300-seat theatre, to delivering a gala banquet for 1300 VIPs at the ANZ Viaduct Events Centre. Both  the team and I have a huge sense of satisfaction at the successful conclusion of the event that makes all the hard work and planning worthwhile.
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Auckland's ASB Theatre
What are some of  the things you like most about your job?
One of the aspects that I like is the variety of people that work here. Across the group, we have a total head count of around 1000 staff, ranging from programming, curatorial, production, event delivery, marketing and sales, visitor experience, front of house, technical services, and everything in between.

What do you think are the most important skills required to carry out your job?
Good planning, organisational, problem solving and communication skills.

How big is your FM team?
In total, I lead a team of 24.This consists of five Facilities Managers, two Facilities Coordinators, a Project Manager, an Asset and Property Manager and Coordinator, a  Maintenance Manager, and five maintenance staff. This includes the cleaning services team which is split between in-house and outsourced teams.
How did you get into Facilities Management?
I have been in Property/FM for over 20 years in both the corporate and public business areas, working within the  leisure, healthcare, education, hospitality, arts, sports, heritage, entertainment and airline sectors.

What is your proudest accomplishment in your career to date?
There have been many over the years.  I have been involved in a number of large new build projects ranging from hospitals to hotels, and it’s very rewarding to see this successfully through from conception to operation.  I enjoy growing successful teams and seeing them realise their potential.

What advice would you give to someone who is starting out in FM?
Be flexible, build your network and get a coach or mentor.

Where do you hope to go with your current job and your career in general?
There is work to be done on implementing industry best practice models into the business, consolidating suppliers, implementing a sound contractor performance management process and ensuring we have robust health and safety practices. 

When you’re not at work, what do you enjoy doing?
I enjoy fishing, getting out into the bush and international travel.
About Regional Facilities Auckland (RFA)

One of six council organisations, RFA manages more than $1 billion worth of major regional facilities and landmark venues across the city: ANZ Viaduct Events, Aotea Centre, Auckland Art Gallery, Auckland Town Hall, Auckland Zoo, The Civic, Aotea Square, Mt Smart Stadium, Western Springs Stadium, QBE Stadium, and the Bruce Mason Centre.  Business units Auckland Live, Auckland Conventions and Auckland Stadiums also form part of the RFA group. Working for Auckland in partnership with key stakeholders, RFA provides a regional voice for the arts, culture, heritage, and sport and leisure sectors to advocate for and lead strategic thinking that contributes to making Auckland a vibrant and prosperous city in which to live and visit.


World FM Day

Building Resilience for the Future

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Mark World FM Day in your diary. The 7th annual World FM Day is being celebrated on 10 June, with the theme, Building Resilience for the Future.

“Around the world we face a variety of challenges whether that’s political upheaval, energy crises, extreme weather or challenging economic conditions – and it’s great facilities management that can help us get through these challenging situations and mitigate the risk to businesses and the general public,” says Duncan Waddell, Chairman of Global FM.
FMANZ is organising a series of Breakfast Seminar Sessions to celebrate World FM Day during the month of June. These will be held in Auckland on 12 June, Wellington on 19 June, Christchurch on 26 June and Waikato/BOP, date TBC. Invitations will be sent out in early May, after the Summit, and you will be invited to bring a guest (perhaps a potential FMANZ member?) to the breakfast. Keep an eye on the Events Calendar for more information.

Building Know-How

Compliance Check-In: It's Time to Come Clean

Almost one year on from speaking at FM Summit 2014 about compliance, Rosemary Killip from Building Networks NZ Ltd checks in to ask, ‘What have you done about it?’’
Last year I spoke at the FM Summit on Compliance.
The topics I covered were:
  1. BWOFs and Compliance Schedules
  2. Certificates of Public Use
  3. DIY work – no building consent
  4. Code Compliance Certificates 
Almost one year on, I thought it was time I checked in and asked, "What have you done about it?"
Have a read of this check-in sheet and answer the questions honestly. Make a note of what you’ve done – and haven’t done – and get onto dealing with any outstanding compliance issues before they come back to haunt you.
1.  BWOFs and Compliance Schedules

How many of your buildings have BWOFs?

Are they all on time and complete?

Do you have any reports in lieu from your IQPs that tell you about defects in your building's systems?

Have you made sure your Compliance Schedule reflects which systems are actually in the building?

Check out this BWOF Guidance document for more info.
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 2.   Certificates for Public Use

Have you got any Certificates for Public Use that need to be chased up and replaced by a Code Compliance Certificate? Ring the Council and find out.
3.  DIY work – no building consent

Did you download this document to see what commercial building work can be done without a building consent? Have your tenants/staff done work in the building that is authorised as exempt?

4.  Code Compliance Certificates

Have you got any outstanding building consents that need to be finalised with a Code Compliance Certificate? If so, get onto it. You are not supposed to occupy without this or a CPU which needs to be replaced by a CCC. Having no CCC may also affect your insurance and ability to sell or tenant the building.
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Remember: if you delegated taking out building consents or looking after BWOFS to your tenant, it will still come back to you and your client owner/landlord if they failed to do it.

My advice: Get it sorted in your leases about who does what, check in from time to time, and make sure you are keeping on top of compliance.
One last thing: If you are unsure what to do, who to ask or how to go about it, contact me. I’ll be happy to help.
Rosemary Killip
Building Networks NZ Ltd
Teachers and Translators of Building Law
027 223 5747
You can sign up for Rosemary’s FREE ADVICE newsletter here.



Smart Metering 101

The Benefits for Business

Meridian Logo  new(copy)Electricity metering technology has come a long way in the past decade. Smart meters are not a new technology − they’ve been around for a few years; however, there are still sites with non-half hourly meters (predominantly residential and smaller commercial sites) that are currently being upgraded. Meridian’s smart meter roll-out programme is currently underway and is expected to be completed by early 2017. (To date, more than half of Meridian customers have a smart meter.)
Typically, larger corporate and industrial sites already have sophisticated meters that are termed “time-of-use” meters.
What are the benefits of smart meters?

Primary benefits of smart meters – now and in the future:

  • Fewer estimated bills
  • No need for frequent visits from a meter reader
  • Faster turn-around times for connection and reconnection
  • Access to richer consumption data that allows you to monitor and analyse your electricity usage
  • Future
  • Innovative time-of-use pricing, which gives you the potential to lower your monthly power bills (already available on some networks)

Immediate benefits
The integrated communications device in a smart meter allows it to be accessed remotely to send the data to your retailer via a communications network, which means there’s no need for a visit from a meter reader. This should mean no more estimates of your power bill. You’ll benefit from more accurate and consistent billing, making it easier for you to manage your cashflow.
 “Smart meters have solved many issues for some of our customers. Estimated bills and subsequent bill shock are a thing of the past for our corporate customers with smart meters,” says Meridian Account Manager Mike Janus.
For some businesses, visits from meter readers can be time consuming and take up valuable resource if readers have to be accompanied by a staff member.

Smart meters have two-way communication meaning that connection and reconnection can be carried out remotely, making it potentially quicker and easier in times of emergency. In the aftermath of the Christchurch earthquake, for example, a smart meter network was used to switch customers’ hot water cylinders back on remotely.
The fact that smart meters transmit data based on half-hour intervals means both your business and your electricity retailer can have access to a far richer data set. “Smart meters allow customers to make informed decisions by providing highly detailed information about electricity usage and costs,” says Mike.
Meridian has an online tool for residential customers, called MyMeridian, which, for those with smart meters, includes features such as high consumption and bill alerts, and tools to help customers understand their peaks and manage their energy budget. This functionality will soon be offered to business customers.
Meridian also has an online tool for large industrial, time-of-use customers, which includes some great functionality to view and analyse time-of-use meter consumption data.
If you already have a smart meter and aren’t seeing your half-hourly data, it’s worth asking your retailer as they may have some kind of online tool that can show you graphs and allow you to make comparisons.
Is the future smarter?
In the future, the ability to see your usage pattern over the course of a day and a week, in conjunction with knowing what operations are taking place and when, will help you analyse the electricity consumption of your operations.
As smart meters are rolled out and more network companies make the changes required, innovative time-of-day pricing plans are likely to be more widely available.  You’ll be able to choose a plan that offers a cheaper rate for electricity at certain times of the day, for example during off-peak times, in the evening or on the weekend. Being on the right plan for your business and shifting the times you undertake high-consumption operations, could save you money. (Meridian already offers Smart Plans to residential customers in the Christchurch area/Orion Network.)
With a significant and growing interest of electric vehicles throughout New Zealand, Meridian has plans to provide suitable pricing options to encourage uptake within this niche market. Lower off-peak pricing means that electric vehicle fleets could become a practical and cost-effective option for businesses in the future.
The ability of smart meters to interface with different systems opens up a host of possibilities for new technologies in the future. These include monitoring the energy consumption of your business and switching appliances off and on and remotely.
Practical implications of a meter upgrade

  • Your power will need to be turned off for up to an hour while the meter replacement is carried out (longer for multiple meters). You should be able to talk to your retailer/network company about the timing so as to limit any impact on your business.
  • There should be no cost to you if you are receiving an upgrade as part of a roll-out programme. (It’s worth noting that you don’t own the meter, it is owned by the metering company contracted by your retailer or by your network company.)
  • Where possible, smart meters will be installed in the same location as the old meter – sometimes there is insufficient room on older style meter boards. If many meters are being removed, they might be replaced by fewer smart meters.
  • If faulty wiring is discovered, this will need to be put right before a smart meter can be installed.
  • In some locations, for example in a basement or in remote rural locations, poor communications network coverage makes remote communication with the meter challenging; in these cases, an aerial might provide the solution.

Find out more about smart meters on the Electricity Authority’s website.
If you’re a Meridian customer and want to find out more, including when you’re likely to receive an upgrade, talk to your account manager.


The Great Debate 

Outsourced FM Kicks In-House FM Butt (or does it?!)

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  sponsored by Argus Fire Protection
Around 50 people turned out to The Green Man on Thursday 19th March hoping to finally discover the truth – In-house FM or Outsourced FM – which is best?
FMANZ’s Wellington Branch organised their inaugural ‘Great Debate’ last month throwing down the gauntlet with the proposition: Outsourced FM Kicks In-house FM Butt. The added twist was the ‘Outsourcing’ team was made up of In-House FM Professionals and the ‘In-house’ team was made up of FM Service Providers.
Members of the In-house professionals (arguing ‘Outsourcing was best’) were: Veronika Harrison (Westpac), Bruce Kenning (IRD) and Rebekah Proctor (Victoria University of Wellington). The team of Out-sourced professionals (arguing that ‘In-house was best’) was made up of John Braithwaite (Service Resources), James Wallace (PAE) and Tracey Carlin (City Care).
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James Wallace from PAE argues in favour of In-house FM

The adjudicator was Jack Crutzen, who maintained discipline via the use of a whistle, as well as a Super Soaker Water Gun (with overzealous eagerness it has to be said!). Debaters who went over their allotted time were dealt with by Jack swiftly, wetly and gleefully!
Arguments were strong on both sides, with the ‘Outsourcing is best’ team referencing best practice and outcome-driven benefits.    
The ‘In-house is best’ team’s argument included a correlation that Outsourcing was akin to being in an Outhouse (both of which, they claimed, are in the dark).
A big thank you to Argus Fire Protection for sponsoring the night and supplying not only food and drinks, but also spot prizes, and gifts for team members.
So, which side won? The audience decided by ballot and in the end there was just one vote in it. The winner was … (drumroll please!) … the ‘In-house is best’ team. Congratulations to John, James and Tracey!
A big thank you to the three of them, plus Veronika, Bruce, Rebekah and Jack, for putting so much time and effort into making the night a great success.
The Wellington branch looks forward to planning the next Great Debate and welcomes your ideas for topics (and your willingness to participate!). 
Disclaimer: As per a similar tagline for one of the teams: The opinions expressed on the night were not necessarily those of the person, nor reflect the views of the person nor their respective companies.


Building Showcase 

Villa Maria's Sustainable Journey

Those of us who attended last year’s Summit experienced first-hand what fabulous facilities Villa Maria has. Before we head back to the south Auckland vineyard for this year’s Summit, we thought it would be interesting to go behind the scenes to look at the company’s sustainability journey.
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“As a family company, the desire to leave something for the next generation is an ever-present and overriding business objective.”  Sir George Fistonich, Villa Maria Owner and Founder.
Sustainability for Villa Maria means “finding ways to minimise the impacts of our business on our environment”, the company says. “There is no end point; it’s a continuous journey of improvement, and we’re committed to trying harder.”
This commitment has won the company numerous awards, including Sustainability Champion -  Sustainable Business Network Awards in 2010; Supreme Winner at the Sustainable Business Network Awards in 2013; and the Supreme Green Ribbon Award in 2012 from the government.
Recognition and accountability are clearly important to the company. As well as finding the awards "gratifying", Villa Maria’s Executive Director of Wineries & Vineyards, Fabian Yukich, says the company is “a strong believer” in independent audits. The company is accredited with Sustainable Winegrowing New Zealand (SWNZ) ISO14001 (an environmental management system that systematically reduces the environmental impact of the company’s wine production); and Certified Emissions measurement and reduction scheme (CEMARS) for the whole company.

From Little Things Big Things Grow

Like all good wines, Villa Maria’s sustainability journey starts on the land. They introduced organic principles to their vineyards in 1999 with an ambitious plan to convert a 200 acre vineyard in Hawkes Bay. “At the time, it was a little too ambitious and we did not have the natural tools to tackle the pests, weeds and disease on such a large scale,” they now acknowledge. It would have been easy to abandon the project at that point, says Fabian, but they started again, breaking it down to more manageable chunks. “After a lot of hard work and some questions from our accountant”, in 2007 Villa Maria achieved the internationally recognised BioGro Organic Certification for a 21 hectare block. Following that, in 2009, they became the first major New Zealand winery to become fully BioGro-certified from the grape to the bottle, and everything in between.
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Other on-the-land initiatives include a network of worm farms at vineyard and winery sites across the country, which create nutrient-rich material for fertilising the vineyards. They grow wildflowers between the rows of organically-managed vineyards to add diversity, help the soil structure and attract beneficial insects to ward off pests that would otherwise need to be sprayed. And when there are no grapes for them to munch on, flocks of sheep graze the vineyard, providing natural fertilizer and, in summer, helping with leaf plucking.

When it comes to the goal of making their wineries ‘environmentally responsible’, Villa Maria approaches all projects with the aim of integrating sustainable thinking, says Fabian. He offers some examples from the Auckland site. “Communication with the neighbouring marae on the environmental issues that were important to them, such as storm water quality, led to enhancements in the landscape design. We thought about how people worked and communicated within the building so the layout makes it easy to walk to different operational areas within a large site with as much natural light as possible.”
Using the natural environment has been key in Villa Maria’s sustainable journey within their built facilities. Some of the ways sustainable thinking has been incorporated into the architecture include recycling (this includes weighing all the waste they send to landfill from their Auckland site to enable them to set reduction targets and find new ways to reduce waste), and hybrid vehicles. Technical improvements include the installation of heat recovery systems, which take waste heat from the refrigeration plant and store it for use in the winemaking process (the recovered heat is used to warm grape juice prior to and during fermentation, and to warm the wine before it is bottled); and night air cooling systems, which import night air into the warehouse where the wine acts as a giant ‘chilly pack’ to maintain optimum temperatures, even during the heat of summer.  
Thanks to these initiatives, in Auckland alone, Villa Maria has saved in the vicinity of $90,000 in electricity energy charges per year plus corresponding savings in network charges, says Fabian. “And we save $30,000 in LPG per annum.”
Costs and Benefits 

While some sustainability projects require significant investment, Fabian says the benefits range from long-term financial paybacks to those that are less tangible. “We treat each proposal on its own merit.  It is not always about how quickly the money is recuperated if we feel it is the right thing to do.”
At all levels, Fabian says feedback from customers, staff and suppliers has been positive. “In particular, international consumers of premium food and wine are more and more driven to know more about the sustainability credentials of the businesses they are buying from. Staff and suppliers help keep the momentum by approaching us with innovative ideas that are good for the environment.”
Given Villa Maria’s experience, if Fabian was to pick only one sustainable change to recommend to people, what would it be?  “Set up a platform for continuous improvement of environmental performance. ISO14001 is great for this and all other initiatives can fall under it. If you want to focus on reducing emissions and energy use, CEMARS could be the platform you use.”
And what kind of timeframe are we talking about? “When talking about sustainability it is often difficult to make enormous change happen immediately,” says Fabian, “so the timeframe should be to start now and make incremental changes against a set of well-defined targets.”
Fabian and the rest of the team at Villa Maria aren’t resting on their environmental laurels – far from it. “All our main certifications are predicated on making continuous improvements and it is very much in the culture of the business.
“We are actively putting more resource into this area as we see it important for both our customers and the long term sustainability of the business.”


Working Smarter 

Too Many Meetings?

Research shows CEOs spend an average of 69% of their time in meetings, while the rest of us spend around three to five years of our life working our way through an agenda. So it is imperative to make sure this is time well spent! Time management guru and author of ‘Getting a Grip on Effective Meetings’, Robyn Pearce, offers some advice about maximising meetings, and most importantly, our time.
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I recently ran a 'Getting a Grip on Effective Meetings'; session for a very large New Zealand consulting firm. It was interesting to observe the list of issues the participants wanted help with. Do any of these sound familiar to you?
  1. How to maximise the value of a meeting
  2. How to get only the right people at an event
  3. Better controlled internal meetings
  4. Tools to manage outside attendees
  5. How to shut down the talkers
  6. How to manage latecomers
  7. Getting people's buy-in on action points
  8. Keeping participants engaged
  9. Getting action points out fast;abr=!ie4;abr=!ie5;sz=1x1;ord=7245009892
Obviously we can't replicate here everything we covered over the three hours of the course, but if Points 1 & 2 resonate, you might find the following story useful.

Back in 1999 the HR Manager of the Sydney office of a very large international accounting firm requested help for Peter*, a senior partner.

At the first meeting I discovered that he was overwhelmed with staff meetings, team meetings, training and coaching meetings of his people, partner meetings, client meetings, professional development meetings, other peoples' departmental meetings when they wanted input from other sections of the firm, 'nice to have you along' meetings, and any other 'let's have a meeting for the sake of a meeting' kind of gathering that could be dreamed up. (And in a firm of thousands, that's easy!)

There were other factors as well, but this issue of meetings was having a serious impact on Peter's departmental productivity. His team couldn't access him enough, he wasn't there to drive the direction of the unit and he constantly worked ridiculous hours to try and keep up with the real work. This impacted on his family, his health and his wellbeing. Bottom line - he'd become a bottle-neck for his team - which had been interpreted as a delegation problem.

We came up with the following questions which he began to use as a filter.

Peter's Time-Saving Questions:
  • What is the purpose of the meeting?
  • Is it related to my overall goals?
  • What do you expect from me?
  • How long will it last?
  • For which part of the agenda will you need my input?
  • I may need to leave after my contribution. What time will you be dealing with the topics related to me?
  • Do I really need to be there?
  • If you need input from our department, can someone else attend instead of me?
  • Are decisions likely to be made that only I can make, or can I delegate or sidestep?
Using these questions, Peter was immediately able to reduce his attendance. He even turned down meetings with other partners that he formerly would have automatically accepted. The result - less stress, more productivity and profitability, and happier staff.
Within two months of Peter using the questions as a filter, he and his team of 20 had improved their non-billable hours by 5%. (In other words, they were working more effectively and therefore able to charge more.)

Since then, Peter has had some very significant promotions, supported by his previously frustrated partners.

(*Not his real name)

Effective Meetings

A huge amount of money and time is wasted on unproductive and poorly-run meetings. Here are Robyn’s key points for making meetings more effective:
  • Have an agenda, which everyone should be able to contribute to, circulated at least a few days before the meeting. Benefit: no hidden surprises, no sudden dumping of issues.
  • Stick to the agenda. If other issues are thrown in, and are relevant, ask for them to be held until General Business.
  • Place the most important items at the top of the agenda. Benefit: if someone has to leave early, the critical items have been discussed.
  • Get closure on each item if at all possible. What’s the point of having another meeting if agreement can be reached now? At the very least, make sure there is SOME progress.
  • Distribute minutes straight after the meeting. This saves confusion over who is doing what.
  • Don’t moan about poorly-run meetings; do something! If meetings you attend are not well run, what are you doing about it? Bring it up as an agenda item.
You can purchase a copy of Robyn’s e-book, ‘Getting a Grip on Effective Meetings’, here.
ROBYN PEARCE Robyn Pearce (Certified Speaking Professional) is ‘the Time Queen’. She mastered her own time challenges and now helps people around the world overcome theirs. She can show you how to transform your time challenges into high productivity and the life balance you desire. Get your free report ‘How to Master Time in Only 90 Seconds’ and ongoing time tips at

All Rights Reserved to Robyn Pearce,, 25 Keven Road, R.D.4 Pukekohe, South Auckland 2679, New Zealand Ph. +64 9 232 0523.


Upcoming Events

Dates to Mark in Your Diary

There’s a lot happening over the next couple of months. As well as the premier event of the year - FM Summit 2015, which is being held 6-7 May at Villa Maria Estate in Auckland, there are some other events to mark in your diary:

Behind the Scenes at the Museum: A members-only event limited to 40 places, come along to a site visit to the Auckland War Memorial Museum on Thursday 9 April to learn about the challenges of facilities management at one of Auckland’s most-loved heritage buildings. The building tour, which will take you behind the scenes at the Museum (including up onto the roof to view the new solar panels), will be followed by a presentation covering topics such as sustainability, energy management, asset management planning of a Heritage building, and dealing with compliance issues. Click here to find out more or to register.

auckland museum for upcoming events
Auckland War Memorial Museum

Book now for the FMANZ-AUT Master Class in Leadership, Strategy & Change Management. Aimed at mid-career to senior professionals and managers who want to successfully design and implement FM strategies, the classes will be held over two Fridays – 5 & 19 June - at AUT’s Auckland campus. Past participants have included a facilities manager; a national property manager; a national facilities manager; a director of building services & environment; a project coordinator; a senior FM advisor; a group manager facilities; a capital works manager; and a site supervisor.

Feedback: “Having recently completed the FMANZ Master Class on Leadership, Strategy & Change Management, I would thoroughly recommend this course.  I certainly learnt from the lecturer, as well as my fellow students; a great two days.  Well done to AUT for stepping up, and working swiftly to close the gap in the market by providing educational opportunities at different levels.  The courses at AUT build on the Diploma course being run out of Australia.  Soon there will be continuing professional development opportunities to suit us all, whether we are just coming into the profession, or have been around for a while.”

To find out more or to book, click here.

FMANZ is organising a series of Breakfast Seminar Sessions to celebrate World FM Day during the month of June. These will be held in Auckland on 12 June, Wellington on 19 June, Christchurch on 26 June and Waikato/BOP, date TBC. Invitations will be sent out in early May, after the Summit, inviting you to bring a guest (perhaps a potential FMANZ member) to the breakfast. Keep an eye on the Events Calendar for more information.

And don't forget to be sociable and keep in touch!

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