What Is FM?
In many respects, Facilities Management is the engine room of an organisation - largely unseen but fundamental to success.
Facilities Managers are the ultimate 'enablers', ensuring the collective spaces we live our lives in are safe, healthy, sustainable and productive. Their role contributes significantly to the profitability of business, and to the productivity and wellbeing of everyone who walks through their doors. In the built environment, Facilities Managers lead the way in climate change initiatives, sustainability, whole of life strategies, and the management of water, waste and energy resources.
'The process of managing and maintaining the efficient operation of facilities, including buildings, properties and infrastructure.'
'An organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.' (ISO 41011:2017)
The Australian and New Zealand Standard Classification of Occupations (ANZSCO) defines a Facilities Manager as someone who: ‘Organises, controls and coordinates the strategic and operational management of buildings and facilities in public and private organisations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.’
Watch a short video (right) we made with the help of some of our members: 'What Facilities Managers Do & Why Their Role is So Important'.
From Our Members
“Facilities management is the discipline that aims to set and attain standards of excellence and quality in the sustainable design, construction, operation and maintenance of world-class facilities. We are the enablers that allow others in an organisation to carry out their core business.”
“It’s about being able to provide an optimal working environment so our staff can focus on delivering their business objectives.”
“Facilities Management means the users have the freedom to get on with their core business without interruption. It is staff knowing that when they come to work they will be in facilities that are safe and well-maintained.”
“It involves constantly being on the lookout for new solutions and cost savings as well as building relationships with contractors, occupiers and clients.”
“For me, the experts Barrett and Baldry summed it up best: it’s about integrating the operation, maintenance, improvement and adaptation of the buildings and infrastructure with the people, places, processes and technology to create the environment that supports effective patient care.” (Facilities Manager in the health sector)
“Good FM is all about having a robust plan and being ready and agile for the unexpected. Working in an emergency services network means we are often at the forefront of engineering, building resilience (post disaster capability), health and wellbeing, and sustainability.”