Considering the Big Picture
Strategy is about getting our heads above the clouds and considering the big picture around the organisation – its purpose, capabilities, customers, services, and markets. What direction is being taken, and is there a sound plan to get there?
As Max McKeown, highly-regarded leadership author and researcher puts it: Strategy is about shaping the future, and is the attempt to get to desirable ends with available means.
It will soon be time for FMANZ to develop its second strategic plan - to look forward and to build on FMANZ’s foundations of networking, professional development and advocacy. The engagement of members and other stakeholders in this development will be of the utmost importance and will be a priority for FMANZ.
FMANZ’s sponsors/partners are critical to the work of FMANZ and their support is greatly valued. I am delighted to welcome EnerNOC as a new FMANZ Diamond Sponsor, and also new Summit Diamond Sponsors - Command Building Services, Test and Tag, and Siemens (NZ). Great to have you with us. I also extend a warm welcome back to FMANZ’s senior sponsor circle - City Care, Wattyl, Meridian, DTZ, City Cleaning and Inscape.
Chief Executive, FMANZ
2015 Salary Survey Released
The survey found that the median salaries for each career level overall were (in Australian dollars):
Career level median salary range
Note: The sample size of respondents at the Facilities Officer career level was too small to be considered a reliable statistical sample. However, the median salary range of the small sample was identified as $50,000 to $74,999.
In addition, there were 5 Key Findings to emerge from the Salary Survey:
Order a full copy of the Salary Survey report by emailing email@example.com. Cost: AUD$15 (members), AUD$150 (non-members).
Still to come: The Salary Survey report is the first of three reports. Supplementary reports based on Organisation type and Facility type are due to be released at a later date.
The Future is Bright
New Zealand’s Property and Construction industry as a whole is skills-short; the FM market in particular has a severe talent shortage. At the same time, the Property and Construction industry is currently leading New Zealand’s economic boom and as a result the hiring activity is extremely strong. The coupling of these two factors means that employers across the market are experiencing challenges when it comes to FM recruitment. Candidates are really in the power seat this year – top tier talent could expect multiple attractive opportunities being presented to them.
Is FM a growth industry?
FM is predicted to be one of the fastest growing markets within the Property & Construction sector. We are seeing more and more businesses understanding FM as a standalone discipline, rather than something that’s tagged on with procurement or property management. The strongest demands are at the mid operational level ($70,000 - $90,000) and senior operational level ($100,000 - $120,000). We are also seeing a couple of strategic senior appointments starting to materialise which is always a positive sign of a growing market.
Are more people moving into FM?
In 2014, Seek featured FM as the top three hardest industries to source candidates within the Property & Construction market (measured by applicants per advert). New Zealand does not yet have a recognised FM degree – something that I’m aware FMANZ is working on – which means we don’t have any succession plans in place to introduce new talent to supply this growing demand. Until a formal training process is implemented, people can only move into FM by ‘chance’ – typically from a technical trades role or an office administration/contracts management role. In the interim, Michael Page’s global opportunities team is targeting overseas Kiwis who have absorbed skills from countries with far more developed FM industries and seeing if we can get them to bring home these valuable skill sets.
What skills are employers looking for?
The ideal candidate for almost any employer is an FM that comes from a strong technical background with exceptional interpersonal skills. Specialism in electrical, mechanical or HVAC are the three favourites. Strengths in client interface, relationship management and presentation skills will round off a perfect profile. Ultimately, clients are seeking candidates that can utilise their technical expertise to provide consultative advice.
Salary-wise, what can someone in FM expect to earn?
The Michael Page Salary and Employment Forecast provides salary benchmarking at various levels. This can be downloaded here: Salary & Employment Forecast.
We are seeing quite substantial salary increases across the FM market. As a rough guide from successful placements in 2015:
Jenny is happy to undertake a confidential salary benchmarking exercise for FMANZ members. Contact her: DDI: 09 3548129 Email: firstname.lastname@example.org
Don’t forget to check out the Job Centre on the FMANZ website. You can place a job vacancy advertisement ($200 + GST) for a period of up to 30 days by emailing the ad, including the application closing date, to email@example.com.
Only 5 Weeks to Go!
A not-to-be-missed opportunity to upskill and network, the two-day Summit is once again being held at Auckland's Villa Maria Estate, and consists of a full day of informative workshops; a full day of inspiring conference sessions; a Trade Expo showcasing products and services at the cutting edge of FM; and a Gala Dinner hosted by award-winning comedian Jeremy Corbett.
The high-calibre speakers at this year’s conference sessions (7 May) are:
Don’t forget to bring your chequebook! Once again we’ll have a cartoon to auction off at the Gala Dinner, courtesy of Rod Emmerson, Cartoonist of the Year. Last year’s cartoon (pictured below) was snapped up by John Braithwaite. Will John win the bidding war again?
For more information or to register for FM Summit 2015, click here.
FMANZ gratefully acknowledges the support of the FM Summit 2015 sponsors:
News from NZ and Around the World
FM Looking Forward
If you’d like to learn about the evolution of FM from the 1980s to the present and get some predictions about where the industry is heading, check out this recent white paper, co-written by Peter Ankerstjerne (ISS Group), the keynote speaker at next month’s Summit.
Val Moraes, one of FMANZ’s founding members, wrote recently about finance in the IFMA newsletter. The topic? How important is a knowledge of finance for the professional development and career enhancement of facility managers? Read Val’s response here.
Christchurch Four Years On
Check out BIFM’s FM World's article on Christchurch four years after the quakes, and the role facilities managers have played in the city’s recovery.
NZ Building Booming
According to Facilities Integrate 2015, the new trade exhibition for the FM and system integration industries, commercial development is on the rise in New Zealand, with figures showing the six-month moving total of non-residential consents is up 29% by value year on year. Alongside the ongoing commercial construction boom in Christchurch, in Auckland billions of dollars are about to be spent on major new developments at Auckland International Airport ($2.4bn), Britomart ($1bn), Westgate Town Centre ($1bn), University of Auckland ($1bn), and SkyCity’s $400m convention centre. Wynyard Quarter is about to begin a further $1bn of building projects including a 5-star hotel. Office space is set to get a boost with a new, 35-level, $550m waterfront tower being built by Precinct Properties and Fonterra’s new, $500m Fanshawe Street HQ. Wellington is about to experience the biggest construction boom in decades with a huge 49% increase in commercial construction expected from 2012 to 2019. Currently the city is spending $58m on a main terminal extension at Wellington International Airport, which is part of a 5-year, $250m development plan.
On a similar note, there is a direct relationship between wellbeing and healthcare costs, productivity and more, says a report by analyst Global Workplace Analytics. The paper, What’s Good for People? Moving from Wellness to Well-Being, explores how better workplaces, processes and practices can improve workplace wellbeing, employee engagement and organisational performance. Read more here.
Speaking of buildings, click here to learn how students walk the sustainable talk every day at Loyola University Chicago’s Institute of Environmental Sustainability.
It’s all go on the conference front. Coming up, later this month, IFMA’s Facility Fusion Conference and Expo in Orlanda, Florida. The theme: Your Facilities. Your Career. Our Focus. And the European Facility Management Conference 2015 is being held in Glasgow 1-3 June with the motto: “People. Performance. Partnership.”
Who Are They and What Do They Do?
What does EnerNOC do?
How does the company do that?
Is EnerNOC a new company in NZ?
How do you work with businesses?
We start by giving our clients access to real-time data – this means they no longer have to manage energy with a rear-view mirror approach after the money has already been spent. Our platform then provides them with insightful analytics that helps them get the visibility they need to manage their energy proactively and prioritise the energy management efforts that will yield the biggest return.
We even help our customers reduce the time they need to spend on energy management by streamlining their energy reporting and by setting up reports and alerts to get the information they need only when they need to take action.
We also have a highly skilled team of energy experts who can provide a range of services from energy supply procurement right through to energy project management.
The combination of our software and professional services are designed to allow our clients to simplify their energy management so they can get back to the core task of running their facilities.
Do you have a one-size-fits-all solution?
What is EnerNOC's vision?
What results could the world achieve if energy was used more intelligently?
Can you give us an example of a success story?
What are your top tips for Facilities Managers for reducing energy costs?
Check out our complimentary ebook, 5 No/Low-Cost Ways to Drive Savings, for more information about these five simple ways to drive efficiency with little or no capital investment.
A Day in the Life of JD Thomas
What does your job involve?
The goal is to provide world-class facilities to meet the needs of our various stakeholders within the arts, entertainment, cultural, convention, sports and heritage sectors.
Overview of my role and responsibilities:
Capital Property Project Management
What does Facilities Management mean to you/your organisation?
Facilities Management means all our venues are fit for purpose, so that the various business units can concentrate on their core functions. It’s all about successfully making things happen.
What is a typical day for you like?
The portfolio is very diverse and a large amount of the work involves maintaining the current asset base to a high standard and developing it for the future needs of the various business units moving forward.
There are extensive capital redevelopment programmes totalling $400 million planned across the portfolio so there is significant planning and stakeholder engagement.
We provide Property and Facilities Management services in venues that have many different purposes, from entertainment, performing arts, conferences and tradeshows, sports, arts and culture. This involves ensuring everything is at its best for the many events we host.
By way of example:
Auckland's QBE Stadium
What are some of the challenges of your job/your organisation from a Facilities Management perspective?
The diversity of the events/functionality places huge demands on the assets which presents many challenges to ensure the venues are maintained to a high standard with a limited financial resource.
What are the most interesting elements of your job/your organisation from an FM perspective?
The amazing venues we look after and the many challenges this presents are diverse and varied. This ranges from staging concerts for 40,000 people at one of our stadiums to presenting West End and Broadway shows in a 2300-seat theatre, to delivering a gala banquet for 1300 VIPs at the ANZ Viaduct Events Centre. Both the team and I have a huge sense of satisfaction at the successful conclusion of the event that makes all the hard work and planning worthwhile.
Auckland's ASB Theatre
What are some of the things you like most about your job?
One of the aspects that I like is the variety of people that work here. Across the group, we have a total head count of around 1000 staff, ranging from programming, curatorial, production, event delivery, marketing and sales, visitor experience, front of house, technical services, and everything in between.
What do you think are the most important skills required to carry out your job?
Good planning, organisational, problem solving and communication skills.
How big is your FM team?
In total, I lead a team of 24.This consists of five Facilities Managers, two Facilities Coordinators, a Project Manager, an Asset and Property Manager and Coordinator, a Maintenance Manager, and five maintenance staff. This includes the cleaning services team which is split between in-house and outsourced teams.
How did you get into Facilities Management?
I have been in Property/FM for over 20 years in both the corporate and public business areas, working within the leisure, healthcare, education, hospitality, arts, sports, heritage, entertainment and airline sectors.
What is your proudest accomplishment in your career to date?
There have been many over the years. I have been involved in a number of large new build projects ranging from hospitals to hotels, and it’s very rewarding to see this successfully through from conception to operation. I enjoy growing successful teams and seeing them realise their potential.
What advice would you give to someone who is starting out in FM?
Be flexible, build your network and get a coach or mentor.
Where do you hope to go with your current job and your career in general?
There is work to be done on implementing industry best practice models into the business, consolidating suppliers, implementing a sound contractor performance management process and ensuring we have robust health and safety practices.
When you’re not at work, what do you enjoy doing?
I enjoy fishing, getting out into the bush and international travel.
About Regional Facilities Auckland (RFA)
One of six council organisations, RFA manages more than $1 billion worth of major regional facilities and landmark venues across the city: ANZ Viaduct Events, Aotea Centre, Auckland Art Gallery, Auckland Town Hall, Auckland Zoo, The Civic, Aotea Square, Mt Smart Stadium, Western Springs Stadium, QBE Stadium, and the Bruce Mason Centre. Business units Auckland Live, Auckland Conventions and Auckland Stadiums also form part of the RFA group. Working for Auckland in partnership with key stakeholders, RFA provides a regional voice for the arts, culture, heritage, and sport and leisure sectors to advocate for and lead strategic thinking that contributes to making Auckland a vibrant and prosperous city in which to live and visit.
Building Resilience for the Future
Mark World FM Day in your diary. The 7th annual World FM Day is being celebrated on 10 June, with the theme, Building Resilience for the Future.
“Around the world we face a variety of challenges whether that’s political upheaval, energy crises, extreme weather or challenging economic conditions – and it’s great facilities management that can help us get through these challenging situations and mitigate the risk to businesses and the general public,” says Duncan Waddell, Chairman of Global FM.
FMANZ is organising a series of Breakfast Seminar Sessions to celebrate World FM Day during the month of June. These will be held in Auckland on 12 June, Wellington on 19 June, Christchurch on 26 June and Waikato/BOP, date TBC. Invitations will be sent out in early May, after the Summit, and you will be invited to bring a guest (perhaps a potential FMANZ member?) to the breakfast. Keep an eye on the Events Calendar for more information.
Compliance Check-In: It's Time to Come Clean
|1. BWOFs and Compliance Schedules
How many of your buildings have BWOFs?
Are they all on time and complete?
Do you have any reports in lieu from your IQPs that tell you about defects in your building's systems?
Have you made sure your Compliance Schedule reflects which systems are actually in the building?
Check out this BWOF Guidance document for more info.
|3. DIY work – no building consent
Did you download this document to see what commercial building work can be done without a building consent? Have your tenants/staff done work in the building that is authorised as exempt?
4. Code Compliance Certificates
Have you got any outstanding building consents that need to be finalised with a Code Compliance Certificate? If so, get onto it. You are not supposed to occupy without this or a CPU which needs to be replaced by a CCC. Having no CCC may also affect your insurance and ability to sell or tenant the building.
The Benefits for Business
Electricity metering technology has come a long way in the past decade. Smart meters are not a new technology − they’ve been around for a few years; however, there are still sites with non-half hourly meters (predominantly residential and smaller commercial sites) that are currently being upgraded. Meridian’s smart meter roll-out programme is currently underway and is expected to be completed by early 2017. (To date, more than half of Meridian customers have a smart meter.)
sponsored by Argus Fire Protection
Around 50 people turned out to The Green Man on Thursday 19th March hoping to finally discover the truth – In-house FM or Outsourced FM – which is best?
FMANZ’s Wellington Branch organised their inaugural ‘Great Debate’ last month throwing down the gauntlet with the proposition: Outsourced FM Kicks In-house FM Butt. The added twist was the ‘Outsourcing’ team was made up of In-House FM Professionals and the ‘In-house’ team was made up of FM Service Providers.
Back in 1999 the HR Manager of the Sydney office of a very large international accounting firm requested help for Peter*, a senior partner.
At the first meeting I discovered that he was overwhelmed with staff meetings, team meetings, training and coaching meetings of his people, partner meetings, client meetings, professional development meetings, other peoples' departmental meetings when they wanted input from other sections of the firm, 'nice to have you along' meetings, and any other 'let's have a meeting for the sake of a meeting' kind of gathering that could be dreamed up. (And in a firm of thousands, that's easy!)
There were other factors as well, but this issue of meetings was having a serious impact on Peter's departmental productivity. His team couldn't access him enough, he wasn't there to drive the direction of the unit and he constantly worked ridiculous hours to try and keep up with the real work. This impacted on his family, his health and his wellbeing. Bottom line - he'd become a bottle-neck for his team - which had been interpreted as a delegation problem.
We came up with the following questions which he began to use as a filter.
Peter's Time-Saving Questions:
Within two months of Peter using the questions as a filter, he and his team of 20 had improved their non-billable hours by 5%. (In other words, they were working more effectively and therefore able to charge more.)
Since then, Peter has had some very significant promotions, supported by his previously frustrated partners.
(*Not his real name)
A huge amount of money and time is wasted on unproductive and poorly-run meetings. Here are Robyn’s key points for making meetings more effective:
There’s a lot happening over the next couple of months. As well as the premier event of the year - FM Summit 2015, which is being held 6-7 May at Villa Maria Estate in Auckland, there are some other events to mark in your diary:
Behind the Scenes at the Museum: A members-only event limited to 40 places, come along to a site visit to the Auckland War Memorial Museum on Thursday 9 April to learn about the challenges of facilities management at one of Auckland’s most-loved heritage buildings. The building tour, which will take you behind the scenes at the Museum (including up onto the roof to view the new solar panels), will be followed by a presentation covering topics such as sustainability, energy management, asset management planning of a Heritage building, and dealing with compliance issues. Click here to find out more or to register.
Auckland War Memorial Museum
Book now for the FMANZ-AUT Master Class in Leadership, Strategy & Change Management. Aimed at mid-career to senior professionals and managers who want to successfully design and implement FM strategies, the classes will be held over two Fridays – 5 & 19 June - at AUT’s Auckland campus. Past participants have included a facilities manager; a national property manager; a national facilities manager; a director of building services & environment; a project coordinator; a senior FM advisor; a group manager facilities; a capital works manager; and a site supervisor.
Feedback: “Having recently completed the FMANZ Master Class on Leadership, Strategy & Change Management, I would thoroughly recommend this course. I certainly learnt from the lecturer, as well as my fellow students; a great two days. Well done to AUT for stepping up, and working swiftly to close the gap in the market by providing educational opportunities at different levels. The courses at AUT build on the Diploma course being run out of Australia. Soon there will be continuing professional development opportunities to suit us all, whether we are just coming into the profession, or have been around for a while.”
To find out more or to book, click here.
FMANZ is organising a series of Breakfast Seminar Sessions to celebrate World FM Day during the month of June. These will be held in Auckland on 12 June, Wellington on 19 June, Christchurch on 26 June and Waikato/BOP, date TBC. Invitations will be sent out in early May, after the Summit, inviting you to bring a guest (perhaps a potential FMANZ member) to the breakfast. Keep an eye on the Events Calendar for more information.
And don't forget to be sociable and keep in touch!
|our Platinum Sponsors|
|our Diamond Sponsors