Exciting Changes for a New Year
Sara, Sascha, Nicola, Marjolein, Des and Astrid – Pickles Café, December 2015
In December we farewelled Nicola Happy as Administration Manager and acknowledged her dedication, support and commitment over the years, while Astrid Bruursema returned to the Netherlands to complete her degree after five months researching the New Zealand FM industry. We were fortunate to recruit Sascha Brooks, who has quickly come up to speed and taken over Nicola’s former role of administration and supporting the Board. Welcome Sascha. It may not be widely known that FMANZ does not have a physical office. Our team meets together every one or two weeks at Pickles Café – convivial and low cost surroundings!
Reaching far and wide
Since the foundation of FMANZ there has been limited ability to fully connect with our members outside the major centres, where most events are staged. FMANZ has now invested in providing live video streaming. This will extend the reach of National Breakfast presentations throughout New Zealand - a huge increase in geographic reach. The use of this technology achieves intended outcomes in our new strategic plan and responds to member feedback. We will kick this off on February 19th , with live streaming of the Auckland National Breakfast brought to us by EECA.
Supporting our cause
Our Association is very fortunate to have a committed group of FMANZ (corporate) and FM Summit sponsors. Many have partnered with FMANZ over several years to support the work of our Association. I would like to particularly acknowledge City Care, Valspar, City Cleaning, Cushman Wakefield, Inscape, Meridian Energy, McAlpine Hussmann and SPM Assets in this regard, together with Argus Fire Protection and Schindler Lifts – longstanding sponsors of the FM Summit.
There are currently a few available sponsorship opportunities, both corporate and summit, for the 2016/2017 year. Further information about corporate sponsorship can be found here, FM Summit sponsorship here or simply contact me directly via email email@example.com or phone 021 937 987.
How big is FM in NZ?
A preview of industry research, to be presented by Astrid Bruursema at FM Summit 2016, indicates that the FM industry here is valued close to NZD 9 billion or just under 4% of GDP. So, without doubt, the FM industry occupies a significant component of New Zealand’s economy. Its contribution to productivity and wellbeing generally cannot be overstated. FM is a major industry – size matters.
Investing in your future
The vision adopted by FMANZ in its 2016 to 2020 Strategic Plan is simply – Building futures for the FM profession. While this may sound self-serving, we recognise that education is a major component in advancing FM careers and recognition. There are three elements to highlight with respect to the FM education offer:
Over the past two years we have seen the continuing success of the AUT/FMANZ Master Class programme. In 2016 we will offer each class only once, with one class to be offered in Wellington and three in Auckland. Dates and locations are now published , so please sign up.
The FMA’s Diploma in FM in its revised and updated form will soon reopen for enrolments. Check for further information and consider adding this excellent qualification to your portfolio.
How often do we hear of ‘accidental FMs’? Happily a career accident should become a career plan for graduating high school students, and others wanting to join the FM industry. Subject to CUAP approval, AUT will offer a Bachelor of Engineering Technology (BEngTec) degree with FM/AM major in February 2017. FMANZ is greatly appreciative of the strategic relationship with AUT, which has supported this very important advance for the FM industry. We hope to publish details of the degree in the next edition of FMANZ e-mag.
FM Summit 2016 and Trade Expo – May 4th and 5th at Villa Maria
Please take time to consider these exciting and valuable opportunities - carpe diem!
Chief Executive, FMANZ
Registrations Now Open For the FM Event of the Year!
Don’t miss out on the FM event of the year! Registrations for FM Summit 2016 (4-5 May) are now open! Click here for more details or to register. (Early bird registration closes 1 April.)
The high-calibre speakers presenting on the Conference Day (Thursday 5 May), in order of appearance, are:
Vincent Heeringa: Unlocking Innovation (and Why it’s So Important)
Alex Lam: The Humanity in FM - Personality-Mapping in the Physio-behavioural Environment
Jennifer Mills: The New Health and Safety at Work Act – What do You Need to Know?
Tony Alexander: NZ Economic Update – An Overview from an Expert
Professor Grant Schofield: Peak Performance – How to Be the Best you Can Be
Dr Michelle Dickinson: A Real-life Superhero!
The Seminar Line-up
On Wednesday 4 May delegates are spoilt for choice, with 12 seminars to choose from. For ease of selection, these have been divided into three broad categories: Management, Education & People; Technology, Research and Innovation; and Practical FM topics.
Management, Education & People
Customer Centric FM: Oxymoron or Central to your Success?
Property at the Top Table: How Property is Treated as a Strategic Priority at Wintec
Spotlight on Education
It’s an exciting time for FM education, with the FMA diploma recently revamped and open again for new enrolments, and a degree in FM launching at AUT next year (subject to CUAP approval). Come along to hear what’s on offer, how you can be involved and why the future of FM is looking so bright!
Creativity and the Role of the Leader: Addressing the People Factor in Change
Technology, Research & Innovation
SAMP for the TD (Strategic Asset Management Planning for the “Technical Desert”)
Valuing FM in Design and Development
How EECA Can Help You Reduce Energy Costs
The Shape and Scale of the FM Industry in NZ
Practical FM Topics
Passive Fire Protection: Why It Matters
Get More for Less by Managing your Costs
Are Building Professionals Lying to You?
Why FM Standards Should Not Be Ignored
Based in Melbourne, Martin is a prominent FM professional focused on working with in-house facilities management teams to maximise their performance and strengthen their position within organisations. During his career, he has delivered a range of strategic FM consultancy services in the UK and Australia and developed and delivered the learning materials for Australia’s first facilities management diploma program.
Impressed with the line-up? We are! Don’t miss out on the FM event of the year! Click here for more details or to register.
|You only have just over a fortnight left to nominate a colleague for the inaugural FMANZ Awards. If you know someone who is doing a really great job and is deserving of recognition, put pen to paper and nominate them! It might be someone in your team, your manager, a mentor, or an FM professional outside of your office who you’ve been impressed by.|
|Just a heads-up that membership fees are increasing for the first time since August 2012. No doubt about it though, it’s still great value for money!
From 1 April, the annual individual membership fee will be $175 plus GST (up from $150 including GST), and corporate membership will increase to $800 plus GST per annum, up from $750 p.a.
There are still a few FM Summit sponsorship opportunities available, as well as the chance to secure a stall at the boutique Trade Expo. With over 300 delegates, this is a unique opportunity to connect with Facilities Managers from throughout New Zealand. Be in quick though - there's a lot of interest!
To find out more, email Marjolein at firstname.lastname@example.org or download the prospectus here.
A Brave New World for FMANZ Events
If you find it tricky to get to Auckland, Hamilton, Wellington or Christchurch but don't want to miss out on FMANZ's National Breakfasts, we have the answer ... live video streaming! Instigated in response to feedback from members, the use of this technology allows us to better connect with those outside the main centres. We will launch into this brave new world on 19 February, with live streaming of the Auckland National Breakfast - 'How EECA Can Help You Reduce Energy Costs'. Details on how to access live streaming will be sent out in a separate email shortly.
|Procurement and Supplier Management
Friday 29 July & Friday 19 August
Professional and Team Leadership
Friday 2 Sept & Friday 23 Sept
Facilities & Asset Management
Friday 21 Oct & Friday 11 Nov
For more details, visit the FMANZ website.
|Nic, can you tell us a bit about the report, including who was surveyed.
The purpose of this report is to explore a number of areas critical to the current and future state of FM in Australia and New Zealand, gauging the perceptions of those engaged in FM activities on both sides of the Tasman, including the practitioners who deliver services, the purchasers who procure services, and the suppliers who support the industry.
What were the findings in regard to demographics, specifically gender?
As your readers will be aware, gender inequality remains an on-going issue in the FM industry, locally and internationally. Historically there have been many barriers for women wanting to enter the profession. However, this Census is showing a steady rebalancing seems to be occurring. In 2012-13 just 16% of overall participants were female (Australia data only), with this reaching 18% in 2013-14 and now 21% (or one in five) in this Census.
Nic Burt, CEO of FMA
|Can you tell us a bit about the facilities the Practitioners surveyed are managing?
The Census suggests that practitioner portfolios are shrinking, with 45% in Australia and 35.3% in New Zealand having portfolios of five buildings or less. This trend could reflect the industry emerging from a period of limited human resources, with more people seeking roles in the sector thereby taking pressure off some Practitioners to manage larger numbers of buildings.
When considered in the context of the Practitioner’s role, there is a distinct difference in the size of portfolio involved. 66.7% of Facilities Coordinators manage a portfolio of five buildings or less, and none of those who responded have managed more than 50 buildings. In contrast, a greater proportion of Facilities Managers are responsible for larger portfolios, with 28% managing between 51 and 500 buildings.
|Did you learn anything about sub-contracting by Practitioners from the Census?
Yes, in terms of sub-contracting by Practitioners, the Census provides a number of insights into the behaviour of those providing FM services. For example, 79% of FM Practitioners always or often sub-contract out cleaning services to suppliers. In contrast to this, only 8% of respondents sub-contracted out financial services and 11% sub-contracted IT services always or often (8% and 20% in 2013-14 respectively).
||Valspar - FMANZ Platinum Sponsor
For the last four years Valspar, an FMANZ Platinum Sponsor, has quietly been establishing itself in this country. Here's what they have to say:
Everything is in place to bring our vision of the future to New Zealand. It’s a future that begins with scientific advances that will change forever how paint is made and how it performs. In new brands that are reshaping markets like the US, UK and China.
|Well, Well ...
Wellness appears to be the latest buzzword in FM and there are standards to prove it. The WELL building standard, created by Delos, focuses on human health and wellness, with certification taking into account seven areas: air, water, nourishment, light, fitness, comfort and mind. Word on the street across the Tasman is that the WELL Building Standard looks set to shake up the top end of the property industry as much as Green Star did when it burst onto the scene in 2002. Find out who the companies lining up to register their buildings for WELL are and what it all means, here.
480 Queen Street in Brisbane will be pursuing a WELL rating
|How Corporate Wellness Boosts Productivity
There's that 'wellness' word again! According to the ISS New Ways of Working survey, helping employees manage their work-life balance will be the most vital workplace amenity for employees towards 2020. But how can employers play a role in reducing work-related stress, while boosting productivity? Find out here.
10 Workplace Trends
Are you wondering what 2016 holds on the workplace front? Take a look at the 10 Workplace Trends for 2016, courtesy of Forbes Magazine.
Take the Stairs
NHS hospitals across England could save more than £100 million a year and significantly reduce their carbon footprint simply by encouraging staff to use the stairs. The savings would be achieved if just 15% of England’s 350,000 NHS hospital nurses stopped using hospital lifts and used the stairs instead.
Take a look at the numbers behind the stats on stairs here.
|Government Outsourcing on the Rise
Staying in the UK, the outsourced, bundled facilities management market in central and local government in the UK is estimated to have grown by around 3% in 2015, according to a report by AMA Research. Read more here.
Bright Future for US Solar
Growth in the use of solar energy has surged 183% among America’s top companies in the four years since the first Solar Means Business report was published by the Solar Energy Industries Association (SEIA). The study released December 1 also shows a 59% growth in solar installations since just last year.
|Workplaces of the Future
We know from research that the design of learning environments influences a student’s choice of university. This thinking now also applies to offices, with the commercial office design sector creating the kind of facilities available on the modern university campus. A new workshop organised by furniture brand HÅG has discovered how Generation Z imagines its future workplace. Read what the four key themes were that emerged during the workshop, here.
|Diverse Leadership Yields Higher Profits
For good reason, human diversity has received greater focus among businesses in recent years. In a 2011 study conducted by ISS, PwC and Innoversity, ISS documented that non-management teams consisting of employees with diverse demographic backgrounds generated higher profits than non-diverse teams. But what about diversity among management?
ISS decided to find out by examining data from a large number of Danish companies. Read more here.
Rules of Disengagement
|1. Habitat 67 (Canada)
2. Dancing Building (Czech Republic)
3. Niteroi Contemporary Art Museum (Brazil)
|4. La Pedrera (Spain)
5. The Crooked House (Poland)
6. Stone House (Portugal)
7. National Centre for the Performing Arts (China)
|8. Hundertwasser Building (Germany)
9. Cubic House (Netherlands)
10. Cathedral of Brasilia (Brazil)
Australian Decision Provides Guidance on Definition of 'Officer'
With New Zealand's new health and safety legislation coming into force on 4 April 2016, it is timely for the facilities management industry to consider which of its employees may fall within the definition of an "officer" under the new Act. To this end, the recent Australian decision of McKie v Al-Hasani & Kenoss Contractors Pty Ltd provides some guidance as to the interpretation of an "officer" under the new regime. Although the decision deals with the Australian legislation, the New Zealand Act is modelled upon the Australian legislation and this decision will be influential upon New Zealand courts.
What happened in this case?
The case involved a tip-truck driver, Mr Booth, who was fatally electrocuted when his truck came into contact with live overhead power lines. Mr Booth's employer, David O'Meley Truck Hire, had been subcontracted by Kenoss Contractors to assist with their project to resurface roads for the Australian Capital Territory (ACT) Government.
On the day of the incident, Mr Booth was instructed to unload the truck on the main compound. Without proper direction, he instead arrived at a nearby yard, which was occasionally used by Kenoss to store materials. Kenoss' workers were aware that the site was dangerous due to low hanging power lines which were hidden from sight by foliage. Despite this, there were no warnings on the signage on the site's perimeter, and while the site was fenced, it was not locked.
Following the incident, Kenoss was charged as a Person Conducting a Business or Undertaking (PCBU) for failing to comply with its health and safety duties under the Work Health and Safety Act 2011 (ACT). Its project manager, Mr Al-Hasani, was also charged for his failure to exercise due diligence to ensure Kenoss complied with these duties.
A project manager is not an officer
The Court found Kenoss had a health and safety duty under the Work Health and Safety Act 2011 (ACT) to not only its workers, but also those who visited its sites. Sub-contractors, such as Mr Booth, were clearly under the umbrella of such a duty. Furthermore, there were a number of relatively simple safety measures which could have been put in place by Kenoss to counteract the danger presented by the site. Consequently, Kenoss were found to have breached its health and safety duties.
The question then became whether Mr Al-Hasani could be held accountable, turning upon whether his role equated to that of an "officer" so as to invoke a duty of due diligence under the Act. Mr Al-Hasani was the first "officer" charged in the ACT under Australia's Work Health and Safety Act 2011 (ACT), which is based on the Australian Model Law. Under the Model Law, an officer is defined by reference to section 9(b) of the Corporations Act 2001. This definition captures a person:
Who makes, or participates in making, decisions that affect the whole, or a substantial part, of the corporation's business; or
Who has the capacity to significantly affect the corporation's financial standing; or
In accordance with whose instructions or wishes the directors of the corporation are accustomed to act (excluding advice given by the person in the proper performance of functions attaching to the person's capacity or their business relationship with the corporation's directors).
The Court examined Mr Al-Hasani's role in detail, preferring a more global approach than the strict definition contained in the Corporations Act 2001.It considered that the definition of an officer had to be viewed through the prism of the collective company, rather than isolated as a particular function or project performed by the individual.
Within this context, the Court determined that Mr Al-Hasani's role was less significant when considered within the larger framework of the company. Despite Mr Al-Hasani's concession that his role substantially affected Kenoss' business, there were limits to his influence, particularly in terms of organisational, as opposed to operational, responsibilities. He could not unilaterally pursue contracts, hire or fire employees, or spend funds without permission. As a consequence, the Court was not satisfied beyond reasonable doubt that Mr Al-Hasani's role equated to that of an "officer". Hence, the prosecution against Mr Al-Hasani was unsuccessful.
What does this mean for New Zealand?
The drafters of New Zealand's incoming Health and Safety at Work Act 2015 drew inspiration from the Australian Model Law and have indeed imported the concept of an "officer". However, there are notable differences between the definitions adopted by the two jurisdictions, with New Zealand's definition (provided in section 18) being arguably narrower.
For our purposes, the most significant change is from "a person who makes, or participates in making, decisions that affect the whole or a substantial part of the business "to "a person who occupies a position that allows them to exercise significant influence over the management of the business or undertaking." This brings the focus from the person's decisions (under the Australian law) to the scope of the person's position and their ability to influence the management of the PCBU (under the New Zealand law).
These differences, however, would be unlikely to change the outcome in McKie v Al-Hasani if heard in the New Zealand courts. Therefore, it is likely that those roles which are not 'organisational' in nature and do not affect the business within its wider context will not easily be considered "officers" for the purpose of the due diligence duty under section 44. This decision will likely come as a relief to facilities managers who work alongside construction companies, whose functions are more easily classified as operational.
Nevertheless, those in the industry who are not considered "officers" should be conscious that they have duties of their own whilst at work, namely to take reasonable care for his or her own safety, and that his or her acts do not adversely affect the health and safety of others, alongside other duties of compliance and cooperation.
Please email Sara at email@example.com if you have any questions or topics you would like to see covered in our regular Health & Safety feature.
McAlpine Hussmann: A Pretty Cool Company!
|So Andrew, in a nutshell, how would you describe McAlpine Hussmann?
If I had to sum the company up in one sentence, I’d say we’re a leader in providing commercial refrigeration and air conditioning equipment, systems, installation and service.
How long have you been in operation?
Since 1932, so over 80 years. The company has an interesting history which includes building the first refrigerated ice-cream transport outside the US (in 1937), and building coolrooms which were dropped by parachute to American forces in the Pacific during WW2.
Supreme Court, Wellington
Orbit Revolving Restaurant, SKYCITY
Auckland Regional Women's Prison
A Career in FM Opens Up a World of Opportunities
Belgian-born Anna Scheire has been in New Zealand since early 2015, and has been working as a Facility Management Consultant at Opus International Consultants in Auckland for the past six months.
What does your job involve?
Our team advises clients on any FM-AM related issues they encounter. Our clients are a mix of government departments, tertiary education institutions and private companies. Most recently I have been involved in the creation of a Policy and Procedure Manual for the Estates Services of Auckland University of Technology (AUT).
As FM Consultants, we have been asked by Opus Management to work on a “Better Workplace Environment” initiative with the brief to create the kind of vibrant workspace that increases creativity and communication between teams as well as making Opus an awesome place to come and work.
I am also actively involved in the Environmental Management System as part of the sustainability programme for our office. I act as the Champion for “Resource Use”.
What does ‘Facilities Management’ mean to you/your organisation?
FM for me means taking away issues from the occupier to make their life easier. It involves constantly being on the lookout for new solutions and cost savings as well as building relationships with contractors, occupiers and clients. At Opus International Consultants we help our clients by sharing our knowledge and advising them on how they can improve their FM services.
What is a typical day like for you?
I spend most of my day in our office working on my project portfolio. I go out to meet clients for workshops or progress catch-ups on a regular basis. The good thing about being part of a consultancy organisation is the wide range of challenges we get – every client organisation is different, and variety is a good thing.
What are some of the challenges of your job from an FM point of view?
The two biggest challenges are the time and budget directed by our clients. The Executives that our clients report to still tend to see FM as a cost centre and don’t always see the value that strategic FM or AM can make in terms of long term value and enabling of their business.
What’s the most interesting element of your job from an FM perspective?
I enjoy the challenge of making the client and occupier happy and looking for appropriate solutions for new issues that come up. Every day there is something new to learn; FM is such a broad field.
What are some of things you like most about your job/about working in FM?
What I like the most is the contact with the client, building new relationships and fostering them. It is hugely rewarding to see a new idea take hold and move an organisation forward.
What I really like about my job here at Opus, is being part of a great team. We all dressed up to win a team competition, we went on an amazing stream trip jumping off waterfalls on the weekend, had a thanksgiving lunch…
What do you think are the most important skills required to carry out your job?
The ability to adapt to new situations and the will to learn new skills. As well as the ability to listen to people and understand what the client is really after. Ours is very much a people business.
Many FMers describe themselves as ‘accidental’ facilities managers. How did you get into facilities management?
I’m not an accidental facilities manager as I decided at 18 years old to go study FM at university after seeing an info video about the job. I completed my bachelor degree at University of Sint-Lieven in Belgium, moving to France to continue my studies with a MA in Property specialising in Facilities Management. These studies were combined with an apprenticeship, four days in the company and one day at university, plus one five-day week at university per month, which was a perfect combination as I find that FM is a job that you learn through experience.
After some time travelling, I arrived in New Zealand at the beginning of 2015 and started working in FM again. I started off working for CBRE on the Nestle account and moved on in August to Opus International Ltd.
What is your proudest accomplishment in your career to date?
The fact that I’ve worked with a very diversified portfolio of clients, from hospitals and temporary office space in Belgium, to property managers, banks and Middle-East investors in Paris, to big corporates, public organisations and universities in New Zealand.
What advice would you give to someone who is starting out in FM?
Listen to your clients and stakeholders, network and build relationships. Always keep in mind that there is a solution to every problem.
When you’re not at work, what do you enjoy doing?
I enjoy swimming, running and camping. I love French food and wine and going out to dance. I also enjoy a good movie on Netflix cuddled up with my pet cat.
Christchurch Airport Lands Savings Every Day
And we’re talking big numbers:
How to Implement a Successful ICT Sustainability Programme
Taking a sustainable approach to ICT isn’t only good for the planet and your energy management objectives, it’s also good for the financial performance of your company, says FMANZ Diamond Sponsor Meridian.
Although ICT often sits apart from facilities management in large organisations, it takes a team effort to effect change and you – as a facilities manager - can play a key role in being a catalyst for an improvement in sustainability across your organisation. You may be accountable for reducing the energy used in your facilities, so it helps to know what you can do to reduce energy consumption when it comes to ICT.
Below is a summary of some of the steps that Meridian has undertaken that you might find useful in implementing your own ICT sustainability programme.
There is also an ICT working group made up of people who are professionally and personally committed to ensuring the success of new initiatives. Consider whether sustainability initiatives should be included in some, or all, staff objectives.
Below is a summary of some of the steps Meridian has undertaken that you might find useful in implementing your own ICT sustainability programme.
Consider having a standing sustainability reporting item on meeting agendas – from team meetings to Board meetings.
Also, putting your company forward for independent and global recognition will help keep sustainability in the spotlight. In 2015, we became only the second Kiwi company to join the internationally recognised Deloitte Sustainability Index.
We now review all new hardware purchases to ensure they meet minimum sustainability requirements that encompass product design (recyclable fabrics, modular design, improved power efficiency, avoid hazardous materials etc.), packaging waste, and ease of asset disposal when the product reaches the end of its useful life.
Local Transport Speeds Ahead In Design
Opus Architecture’s elegant new interchange salutes the wonder of the new electric trains that whisk through Auckland and the improving transport amenity throughout the city.
Sheltering in the lee of the doughty Maungarei (Mt Wellington), the glittering new $17.5-million Panmure Interchange opened in January 2014: a jewel in the crown of the Auckland Manukau Eastern Transport Initiative (AMETI). Designed to service burgeoning population growth and concomitant residential development in the south-eastern area, it currently welcomes 1,700 daily commuters.
The concourse is clad in low emissivity glass and its transparency ensures it is a sunny and warm hub by day and, like the rail platforms below, cheerfully lit at night. It salutes the wonder of the conducted electricity which powers the many trains whisking through and is the perfect poster child for 2015 as the International Year of Light.
The concourse is just one of nine components to the Panmure project, which bristles with acronyms suggesting speed and efficiency. Two lifts, escalators to both platforms and four sets of stairs define the main access points, and ticket machines have been installed on both platforms with a staffed ticket office on the ground floor. Cyclists can stow their bikes in the station and there is a sunny plaza outside anticipating future market days.
Read more about the project, and view photos, here.
To keep up to date with building projects in NZ and around the world, sign up for ArchitectureNow’s free newsletter here.
Are Your Consultants or Contractors Lying to You?
Building law expert and teacher Rosemary (Rosie) Killip whets our appetite for her FM Summit seminar.
Are your consultants or contractors lying to you? Take the test and find out:
True or False?
If you have been told any of these things, it is quite likely you have been lied to, spent money you did not need to, or made your building worse than it was.
I hear this from contractors: "If I tell then this building work / installation needs a consent, they won’t do the work and I lose a job."
I hear this from consultants: "I know they don’t need to meet current code but it’s good for them.”
It makes me wonder who you can rely on to tell you the truth! One of my first questions to both consultants and contractors is: "What is your relationship like with the Council?"
If the consultants moan and groan about the number of RFIs (Requests for Further Information) they get from Council about their plans, I ask: "How many RFIs did you get on your last job and what were they for?" It's easy to get trapped into a Council slanging match. The more important question is: Does this consultant know their stuff - or are they incompetent, slack, or behind the times?
I ask contactors what their experience working with building inspectors is like. Once they get past the moaning, I ask them: "How many final inspections did it take you to pass your last job?" If it is more than two, I ask them what they were failed on and hope it’s not a major. If it was a major they could cost you delays in opening and a whole lot of frustration.
The tricky thing with commercial buildings is that the Council relies heavily on installers’ PS3s (e.g. for mechanical ventilation equipment, fire alarms, emergency lights, etc.). You have to ask yourself what other checking mechanisms do I need (other than Council) to ensure these contactors are doing the work to the standard they were contracted to.
A number of the problems I see after the building is built is due to installation error, not IQP work!
'Simon, what's your biggest challenge?' I asked. He was having a follow-up coaching session after a half-day's training.
'I think I'd call it delegation,' he replied. 'I seem to be interrupted all day long with team members wanting help. I don't want to send them away - I know we have to be available for our team - but how do I ever get a decent chunk of work done?'
Simon is a fairly senior manager in a large organisation. The open floor on which he was located had a quiet buzz. Many people were working at their desks, a few quiet meetings were being held at work stations and some staff were walking around. As open plan offices go, it seemed to be reasonably productive.